ice

Federal union clashes with Labor Dept over return-to-office announcement

Labor Dept. feds will soon have to work onsite at least half the time, the agency announced. But the federal union representing those workers is pushing back.

The post Federal union clashes with Labor Dept over return-to-office announcement first appeared on Federal News Network.




ice

DoD’s former chief digital and AI officer heads to private sector

Craig Martell, whose outside-government gigs have been with LinkedIn, Dropbox and Lyft, is joining Cohesity as its chief technology officer.

The post DoD’s former chief digital and AI officer heads to private sector first appeared on Federal News Network.




ice

Federal retirement backlog no longer top challenge for OPM, but IG says customer service issues remain

While there have been some improvements, OPM continues to face the challenge of addressing customer service satisfaction in federal Retirement Services.

The post Federal retirement backlog no longer top challenge for OPM, but IG says customer service issues remain first appeared on Federal News Network.




ice

How about night and weekend customer service — in person?

Shouldn't in-person appointments and when they're available become part of agencies' thinking about improving customer experience?

The post How about night and weekend customer service — in person? first appeared on Federal News Network.



  • All News
  • Management
  • Tom Temin
  • Tom Temin Commentary
  • Departent of Veterans Affairs
  • Department of Agriculture
  • federal customer experience
  • Homeland Security Department
  • IRS
  • Social Security Administration
  • TIGTA
  • U. S. Postal Service

ice

Secret Service Director Cheatle likely can’t hang on

Secret Service is like a Navy ship that's run aground. The commander may not have had his or her hand on the wheel, but that's where responsibility rests.

The post Secret Service Director Cheatle likely can’t hang on first appeared on Federal News Network.




ice

Death by ice cream

The Halloween season gives a local ice cream parlor an excuse to offer some scary – and even death-defying – flavors.

The post Death by ice cream first appeared on Federal News Network.




ice

Service members in remote areas missing out on transition benefits

DoD's Transition Assistance Program aims to prepare service members for life outside the military. But for members whose final duty station is small or rural, the benefits of TAP are fairly limited.

The post Service members in remote areas missing out on transition benefits first appeared on Federal News Network.




ice

Second senior cyber leader this week to exit federal service

Eric Goldstein, the executive assistant director for cybersecurity for CISA, will leave his role after three plus years in June.

The post Second senior cyber leader this week to exit federal service first appeared on Federal News Network.




ice

An updated list of agencies’ return-to-office postures

Federal News Network has compiled an updated list of return-to-office postures, providing a simplified look at agencies’ highly nuanced telework policies.

The post An updated list of agencies’ return-to-office postures first appeared on Federal News Network.




ice

Partnership for Public Service charts course for civil service reform, rejects Schedule F

A new vision for civil service reform from the Partnership for Public Service calls for holistic modernization of government, rather than “burning it down."

The post Partnership for Public Service charts course for civil service reform, rejects Schedule F first appeared on Federal News Network.




ice

Greener shipping: Reducing environmental impact through smart freight mode choices

Transporting goods is a vital aspect of our global economy, but the environmental impact it has is considered substantial.

Analysis by McKinsey & Company found that around 80% of greenhouse gas emissions and over 90% of biodiversity impacts reported by the world's largest corporations come from supply chains rather than direct operations.




ice

IAG Cargo boosts services to Asia

IAG Cargo, the cargo division of International Airlines Group (IAG), is set to resume services to Bangkok (BKK), Kuala Lumpur (KUL) and Tokyo Narita (NRT) for the first time since 2020. 




ice

Dakota & Truckfile join forces to create voice-directed maintenance & inspection solutions

Dakota Integrated Solutions Ltd, a real-time data capture, printing, mobility and voice-directed solution specialist, has formed a partnership with Truckfile, the UK-based provider of web-based Fleet Management, Workshop Management, Drivers Check and Compliance Systems to the haulage transport sector.




ice

Giving a voice to maintenance and inspection

Manufacturing & Logistics IT spoke with Phil Jarrett, commercial director of Dakota Integrated Solutions, and Paul Whittingham, operations director of Truckfile, about the companies’ partnership and what voice maintenance and inspection technology offers technicians within the freight transport sector.




ice

Meeting the demand - WMS/Voice-directed Picking Technology report

Manufacturing & Logistics IT magazine spoke with key spokespeople from the vendor and analyst communities about current and possible future trends and areas of development within the world of warehouse management systems (WMS) and voice-directed picking solutions.




ice

DPD optimises parcel sorting operations with Lydia Voice

DPD Group, one of the leading parcel service providers in Europe, is relying on the Ehrhardt Partner Group’s (EPG) voice picking system Lydia Voice. The innovative voice solution has been adopted at DPD's superhub in Hinckley (England), the largest parcel sorting hub in Europe. The technology is able to optimise sorting and routing processes in the long term, offering greater speed and traceability.




ice

Jack Sealey nails down voice project with Dakota Integrated Solutions

Dakota Integrated Solutions Ltd, a real-time technology, printing, mobility and digital data capture solution specialist, has been awarded a contract to integrate its voice-directed software solution into Jack Sealey Ltd’s warehousing facility.




ice

Dakota and The Config Team wrap up voice contract with Euro Packaging UK Ltd

Dakota Integrated Solutions Ltd, a real-time technology, printing, mobility and digital data capture solution specialist, has been awarded a contract alongside partners The Config Team, a leading authority in the SAP supply chain, to integrate a voice-directed software solution into Euro Packaging UK’s warehousing facility.




ice

Established partnership finds its voice

Manufacturing & Logistics IT spoke with Philip Jarrett, commercial director of Dakota Integrated Solutions, and Paul Fraser, head of sales at The Config Team, about the companies’ long-standing relationship, which has now been further invigorated with a focus on voice technology.




ice

LYDIA Voice 9 recognises multiple languages in real time and in parallel

With the release of the new LYDIA Voice 9, Ehrhardt Partner Group (EPG) is extending its technological advances in the voice industry. The main feature of the new release is its multi-language recognition. LYDIA Voice is now capable of recognising multiple languages in parallel and in real time.




ice

Dakota Integrated Solutions awarded contract with DCS Group (UK) Ltd to deploy voice-directed solution within FMCG warehouse

Dakota Integrated Solutions Ltd, a real-time technology, printing, mobility and digital data capture solution specialist, has been awarded a contract to integrate its voice-directed software solution into DCS Group (UK) Ltd’s warehousing facility.




ice

Sealey Tools achieves significant productivity uplift with new voice-enabled solution from Dakota

Founded in 1978, Sealey Tools is well-known nationally and internationally as a leading brand of professional tools and workshop equipment. When the company experienced an unexpected, significant and sustained increase in orders during the Covid pandemic lockdown, its warehouse was under extreme pressure to keep up with such an unprecedented upturn in demand.




ice

LiuGong cuts machine inspection time by half thanks to voice-enabled solution from Dakota

With a history spanning 65 years following its inception in 1958, Guangxi LiuGong Machinery Co. Ltd. has established itself as one of the worldwide leaders in construction & earthmoving machinery manufacture. Having developed the first modernised wheel loader in China in 1966, LiuGong has expanded its product range to encompass 19 top-of-the-range product lines which it proudly showcases today.




ice

New LYDIA Voice Demo App includes unique 100% voice control and multilanguage recognition features

The advantages of 100% voice-controlled picking processes can now be tried out on any Android smartphone with the release of a new, expanded version of the LYDIA Voice Demo App, now available free-of-charge from the Google Play store. 




ice

Boston-Based Mercedes-Benz franchise Intercounty Truck & Van achieves 40% productivity gains thanks to voice-directed maintenance & inspection solution from Dakota & Truckfile

Operating as a Mercedes-Benz franchise for over 20 years, Intercounty Truck & Van covers the five counties of Northamptonshire, Cambridgeshire, Buckinghamshire, Bedfordshire and Lincolnshire with dedicated commercial vehicle dealerships to support its ever-growing and wide-ranging customer base.




ice

Dakota throws open its doors to celebrate new office and warehouse premises

Dakota Integrated Solutions Ltd, a real-time data capture, printing, mobility, support and voice-directed solution specialist, recently threw open its doors to its suppliers, partners, customers and friends to help celebrate the official opening of its new office and warehouse premises in Trafford Park, Manchester.




ice

SBA office helps launch businesses one woman at a time

Kathleen McShane, who oversees the Small Business Administration's Women's Business Centers, enjoys mentoring women and encouraging them to take the next steps to launch their businesses.

The post SBA office helps launch businesses one woman at a time first appeared on Federal News Network.




ice

Diplomatic officer finds security right at home

Life is all about priorities, protection and being present. Gigi Schumm welcomes Assiya Ashraf-Miller from the State Department's diplomatic security bureau.

The post Diplomatic officer finds security right at home first appeared on Federal News Network.




ice

Weather Service deputy director talks value of broadening horizons

Gigi Schumm welcomes Mary Erickson, deputy director of the National Weather Service, to talk changes in weather forecasting and your career path.

The post Weather Service deputy director talks value of broadening horizons first appeared on Federal News Network.




ice

Nearly a third of cybersecurity professionals frustrated by their advice being ignored

KnowBe4 has announced the results of a survey conducted at Infosecurity Europe 2024 (4-6 June) among 201 cybersecurity professionals to better understand and gauge the sentiment around trending cybersecurity issues.




ice

Voice proves to be the right tool for Sealey

Sealey Tools has optimised its picking productivity and accuracy since going live with its Dakota voice-enabled solution. When the company experienced an unexpected, significant and sustained increase in orders during the Covid pandemic lockdown, its warehouse was under extreme pressure to keep up with such an unprecedented upturn in demand




ice

ACS Postal Services partners with BIXOLON to enhance European courier services with mobile printing solutions

BIXOLON Europe GmbH, a subsidiary of BIXOLON, the manufacturer of advanced receipt, label and mobile printers, has entered into a partnership with ACS Postal Services (ACS), the Greek courier service provider.




ice

Brother UK named as leader in sustainability programs and services in new report

Brother UK has been named as a ‘leader’ in sustainability programs and services in the most recent IDC Sustainability MarketScape assessment.




ice

French deli brand Fleury Michon slices stock with FuturMaster technology

Fleury Michon, one of France’s leading food suppliers to supermarkets, healthcare facilities and airlines, has implemented forecasting technology from FuturMaster to help anticipate future demand and the daily production requirements for its cold meats, ready meals and snacks.




ice

Top 5 Back-Office Functions That Should Be Automated

By Jefferson Frank, freelance writer.

Running a business requires you to take care of multiple tasks every single day. From managing customer orders to tracking financial transactions, there are endless jobs that demand your attention. It's no secret that many companies struggle with managing all of these functions efficiently, especially back-office operations, which are the backbone of any organisation, but they are often time-consuming, manual, and error-prone.




ice

Bazaarvoice launches integrated Social Content solution, Bazaarvoice Vibe

At GroceryShop, Bazaarvoice, the platform for full-funnel authentic user-generated content (UGC) and social commerce solutions, announced Bazaarvoice Vibe – a comprehensive solution designed to help marketers source, amplify and optimise user- and creator-generated content across all channels, all from one place. Global general availability begins 1 November. 




ice

Descartes’ Study Reveals Nearly 90% of Consumers’ Sustainable Home Delivery Choices Are Impacted by Economic Pressure

Descartes Systems Group has released findings from its 2024 Home Delivery Sustainability Report: The Environmentally Conscious Consumer Under Pressure survey, which examined online consumer sentiment of retailers’ sustainability practices around their delivery operations.




ice

When it comes to joint efforts, OSD seeks collaboration over ‘sixth service’ role

When it comes to solving inherently joint problems such as command and control at large scale, the OSD is a “partner to the services and not an opponent.”

The post When it comes to joint efforts, OSD seeks collaboration over ‘sixth service’ role first appeared on Federal News Network.




ice

Coast Guard’s new posture statement highlights service’s operational strains

Coast Guard's new operational posture statement is not a "pitch for money" but rather a realistic assessment of the Coast Guard’s readiness challenges.

The post Coast Guard’s new posture statement highlights service’s operational strains first appeared on Federal News Network.




ice

Flybe has been rescued, but exporters could still pay a heavy price for aviation’s woes

Some creative Government accountancy may have found Flybe calmer skies; but its narrow escape highlights the precarious state of UK aviation, says the international courier expert ParcelHero. It is warning that with Heathrow's expansion plan seemingly in an eternal holding pattern, UK PLC is missing out on up to £14 billion a year in lost trade.




ice

IFS helps Marshall Aerospace & Defence Group scale its global defense manufacturing and service business

To ensure visibility and control over mission-critical business processes such as manufacturing and maintenance, repair, and overhaul (MRO), international defence manufacturer and service provider Marshall Aerospace and Defence Group turned to global enterprise applications company IFS for a comprehensive enterprise applications platform.




ice

PPDS and software firm Telelogos team up to bring advanced content and device management solutions to Philips Tableaux

PPDS, the exclusive global provider of Philips professional displays, has announced that Telelogos software has been approved as the very first remote device management solution for the new Philips Tableaux range of Advanced Colour ePaper displays.




ice

Utimaco research finds a low level of trust for IoT devices, citing work needed to communicate digital safety

Utimaco has released new consumer research that has found a low level of trust around Internet of Things (IoT) devices. This has highlighted the need for more education from industry into how smart devices are secured with the latest digital security solutions.




ice

Reduce Rugged Device Downtime with Mobile Device Management Solution

By Anthony Jefferson, freelance writer.

Rugged devices play a significant role in performing regular operations in the industries like high-tech, manufacturing, shipping, mining, construction, real estate, logistics, supply chain and transportation.




ice

The Role of Mobile Apps in Revolutionizing Field Service Management

By Terri Knowles, freelance writer.

In the internet age, it’s sometimes easy to forget that customer service sometimes requires an old-school approach. Your clients have a problem, you make a work order, and your field team goes there to resolve it. While this process sounds simple, it could become a proper logistical nightmare, a nightmare that simple mobile apps could solve. With that in mind and without further ado, here’s how mobile apps can help revolutionize service management.




ice

G.D selects TOUGHBOOK rugged devices for its production and packaging plants

G.D., the Italian solutions provider to the manufacturing industry, has chosen Panasonic TOUGHBOOK devices to manage and operate its production and packaging machinery. G.D. offers a portfolio of high-speed production lines and a varied array of solutions to meet its manufacturing customers’ needs.




ice

Getac enhances its range of versatile Android devices with launch of AI-ready fully rugged tablet

Getac has introduced the AI-ready ZX80, a brand new 8-inch fully rugged tablet, powered by the versatile Android operating system.




ice

Creed Foodservice adopts Microlise solutions to streamline operations and enhance customer service

Microlise Group, the global provider of innovative technology solutions, has announced the adoption of its software by Creed Foodservice, the UK provider of high-quality food & beverage products to the catering industry. 




ice

Made Smarter-backed Spice Kitchen targets £2m sales and new jobs with tech investment

A manufacturer of spice products is forecast to double productivity and sales to £2m and create new jobs after investing in data and systems technologies, with the support of Made Smarter.