customer

‘I got extra pay, a box of chocolates, [and] an apology': Karen gets fired after screaming for 40 minutes at a customer service rep because they refuse to break company policy

Is it really so difficult to be kind to the customer service person trying to troubleshoot your problem over the phone? I get it, everything's falling to pieces on your end, but it doesn't make any logical sense to be unsavory to the one person who can actually help you.  

This Karen in our next story proved that being aggressive over the phone doesn't get you everything you want, and sometimes it can get you fired…. Or maybe even investigated by the Feds. 

Imagine, this customer service employee was about 15 seconds from clocking out for the day–it was Friday at 4:59:45 PM and they were grabbing their coats on their way out and the blasted phone rang. Seeing that the number was from an internal caller, as in, someone within their company, the employee thought this would be a simple thing to solve and that they could make quick work of their coworker's problem. Except, the woman on the other end of the line wasn't looking for solutions, she was looking for a customer service rep to break the rules for her. 

Keep scrolling to see how a 40-minute IT support call turned into an apology letter, a box of chocolates, and an immediate, dishonorable resignation. 




customer

Employees First, Customers Second

One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea - putting employees first and customers second -...





customer

Flipkart Faces Growing Customer Frustration Over Order Cancellations Before Big Billion Days Sale

As Flipkart gears up for its annual Big Billion Days sale, the company is facing an unexpected wave of controversy. Just days before the sale’s scheduled start on September 27th, customers have taken to social media platforms like X (formerly Twitter)




customer

How Premature AI Adoption Can Lead To Customer Frustration, Explains Ravi Kumar Of Cubastion Consulting

Before embracing AI, it's essential for companies to have a solid foundation in their traditional technology infrastructure. 




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3 Things Telecom Firms Should Be Doing For Improving Customer Service



  • Thomas K Thomas

customer

Customers no longer reluctant to adopt AI, says Hitachi Vantara’s Hemant Tiwari

Even non-tech companies have AI requirements. If you’re manufacturing a transformer, a train engine, or a jet engine, AI goes into making them efficient: Tiwari




customer

Customer management




customer

The customer is king. Really?

If service is core, why outsource it?




customer

How integrating services with hardware helped Lenovo address its customers’ critical needs

Shailendra Katyal, Managing Director, Lenovo India, on the company’s services-led transformation



  • Computers & Laptops

customer

Creating an in-store experience for the customer | WIRED Smarter

Before co-founding SHOWFIELDS, The Most Interesting Store in The World, Hunt began her career as the third employee of Warby Parker, and served as Chief Brand Officer for Hinge. Join Hunt at WIRED Smarter as she discusses the importance of creating an in-store experience for her customers. ABOUT WIRED SMARTER Curated by WIRED’s award-winning editorial team, WIRED Smarter gathers the disruptive minds across business, technology, retail, finance and politics to investigate how innovation, technological advances and world events are changing the way we interact with customers.




customer

Energizing customers for a carbon free America | WIRED Brand Lab

Produced by WIRED Brand Lab with EY | How can energy companies leverage data to empower consumers to reduce their consumption? Brett C. Carter, EVP and Chief Customer and Innovation Officer at Xcel Energy and Sam R. Johnson, EY Americas Vice Chair of Accounts help us understand how two-way communication between customers and energy providers enable individuals to use energy when renewable sources are at their peak and charge an electric vehicle when costs are at their lowest.




customer

Legit Customer Reviews of Talkliv

Articles What it could be like as being a foreign female in China and tiawan Humorous approaches to express like The profiles are all genuine with real Chinese photos and never any of those retouched https://top10chinesedatingsites.net/jiayuan-review/ photos. Many Chinese singles here are also fluent in their English speaking and writing abilities which makes it convenient […]




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Bank ordered to pay ₹1 lakh to customer for failing to return loan documents




customer

CCL Products says more customers prefer short-term coffee contracts as market stays volatile

See some softening in Vietnam prices as new arrivals are set to begin next month




customer

Faced with revenue headwinds, airlines go extra mile to win customers

These initiatives come amid increased capacity and intensified competition in the Indian skies




customer

BSNL customer service changing for the better




customer

578: Customer Support, P3 Color, Dave on Productivity, and Mobile vs Desktop

Is Apple's Numbers amazing or the worst? Customer support at various levels of software, Figma and P3 color, imagining a colorspace property in CSS, what's Dave doing for productivity, how has offloading CSS Tricks affected Chris, and should we build different websites for mobile vs desktop?




customer

Aggregated customer power

User-friendly financial services are a click away with account aggregators




customer

High-tech snooping: Maha hoteliers say privacy of customers, celebs at risk




customer

Raymond chairman Gautam Singhania blasts Lamborghini for not responding to customer complaints

Mr. Singhania had earlier tweeted on X about his Lamborghini Revuelto getting stranded at Mumbai's trans-harbour link due to a complete electrical failure





customer

Customer sensitivity – begins with appreciation of ourselves

To be effective in a selling profession, whether it be sales or after-sales requires two distinct attributes; the skill or knowledge and the will or willingness.




customer

Of demanding customers ... or not




customer

Of restaurants and customer relationship management




customer

TSMC halts chip supply to customer after finding it in Huawei product, source says

The U.S. curbed the export of advanced artificial intelligence chips to China two years ago, citing the need to limit the Chinese military's capabilities




customer

Customer Service

Company: UNIFANE SOLUTIONS (OPC) PRIVATE LIMITED
Experience: 0 to 5
Salary: 1.20 to 3.30
location: Mohali
Ref: 24828954
Summary: Greeting!!! We are Hiring now for an international process. let's work together. Good opportunity for fresher as well. Salary no bar for deserving candidates. Pls contact us asap M....




customer

Fresher Candidates For Banking Finance Customer Care -MNC Bank Payroll

Company: Hy Fly Consultancy
Experience: 1 to 6
Salary: 1.50 to 4.10
location: Mumbai, Mumbai City, Navi Mumbai, Thane, Pune
Ref: 24828886
Summary: Designation-Phone Banking AM Process-Inbound/OutBound Payroll-Bank Receive Calls of the Existing Bank Customers - Solve their banking....




customer

Customer Service Agent

Company: Conneqt Business Solutions Limited
Experience: 1 to 4
location: India
Ref: 24828788
Summary: Job Description : Candidates would be deployed in the Airports to facilitate tourist assistance. Good in Communication skills (English, Hindi & 1 of the regional language) 6Months Customer Care Experience (Preferably Tourism....




customer

Customer Support

Company: UNIFANE SOLUTIONS (OPC) PRIVATE LIMITED
Experience: 0 to 5
location: Mohali
Ref: 24828694
Summary: Greeting!!!We are Hiring now for an international process. let's work together. Good opportunity for fresher as well.Salary no bar for deserving candidates.Skills and qualitiesWilling to work in night shifts.Fluent in ....




customer

Customer Service Executive

Company: 2COMS Consulting Private Limited
Experience: 0 to 5
location: Bengaluru / Bangalore
Ref: 24828534
Summary: Greetings from 2COMS!! Are you good in communication? Are you looking for work from home during lock-down? Do you have a laptop or desktop with stable internet connection at home? YES We are here to give....




customer

Hiring for Customer Service Associate | Domestic BPO | Salary ~20K | Min PUC | Syed @ 6360195928

Company: Job Shop
Experience: 0 to 3
location: Bengaluru / Bangalore
Ref: 24828514
Summary: Hiring for Customer Service Associate | Domestic BPO | Salary ~20K | Min PUC | Syed @ 6360195928




customer

Customer Support

Company: UNIFANE SOLUTIONS (OPC) PRIVATE LIMITED
Experience: 0 to 5
location: Mohali
Ref: 24815142
Summary: Greeting!!!We are Hiring now for an international process. let's work together. Good opportunity for fresher as well.Salary no bar for deserving candidates.Skills and qualitiesWilling to work in night shifts.Fluent in ....




customer

Quality Head (Bicycle Plant)-Ludhiana (Focus on Quality KRA’s/Customers/NPD & Systems)

Company: P & I Management Consultants
Experience: 0 to 50
location: India, Ludhiana
Ref: 24341087
Summary: Job Description: Quality Head/GM-Quality A seasoned professional who can manage all Quality related functions/ tasks/KRA’s pertaining to for a large Bicycles manufacturing plant with production capacity of 200,000....




customer

Quality Head/DGM (Bicycle Plant)-Ludhiana (QA,Incoming/BOP/in-process KRA’s/Customers complaints)

Company: P & I Management Consultants
Experience: 0 to 50
location: India
Ref: 24341065
Summary: Job Description: Quality Head/DGM-Quality A seasoned professional who can manage all Quality related functions/ tasks/KRA’s pertaining to for a large Bicycles manufacturing plant with production capacity of 200,000 Bicycles p.a.....




customer

Customer Relationship Executive

Company: Multi Pharma
Qualification: Bachelor of Business Administration (B.B.A)
Experience: 0 to 1
location: Bengaluru / Bangalore
Ref: 24828474
Summary: Fresher or experience with good communication skill




customer

Spanish Language Expert -Ludhiana (2-3 year experience in dealing with customers / Vendors, any field)

Company: P & I Management Consultants
Experience: 2 to 3
location: India
Ref: 24341086
Summary: Job Description: Spanish Language Expert -Ludhiana. Graduate with ability to calculate cost/prices, with 2-3 year experience in dealing with customers/Vendors. Training will be given as Purchase Executive for buying metals/Minerals....




customer

How auto firms plan to woo customers, motivate sales staff post lockdown

As India eases some restrictions and many automobile dealerships restart operations after over a month of keeping their shutters down, what will be the primary target for brands?




customer

We counted more than 2,000 customers in the St. George area. Here's how many were wearing masks

With regulations urging residents statewide to wear masks when in public, here is how Southern Utahsn have fared following the recommended guidelines

       




customer

Will You Be a Horrible Restaurant Customer This Holiday Season?

Filed under: , , ,

Getty Images

So you've finished your Thanksgiving dinner and you're finally sick of turkey leftovers. It's time to get out there and hit the great new restaurant that just opened in your hometown or wherever you're spending the holidays. (FYI: Aol Travel knows the hot restaurants in cities around the U.S.)

Wherever you go, remember that there are appropriate ways to behave. And there are horrible ways to behave, as highlighted in this Montreal Gazette story by two Montreal-area restaurant servers. Among other things, they urge:

Continue reading Will You Be a Horrible Restaurant Customer This Holiday Season?

Will You Be a Horrible Restaurant Customer This Holiday Season? originally appeared on Gadling on Wed, 27 Nov 2013 16:31:00 EST. Please see our terms for use of feeds.

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customer

The coronavirus seemed to spell doom for flower shops across the country, but a Mother's Day surge from customers missing their moms may offer salvation

Source: www.businessinsider.com - Saturday, May 09, 2020
Mother's Day is the single most important holiday for flower shops, with many businesses relying on strong holiday sales to survive the summertime slowdown in demand for flowers. Thanks to the coronavirus pandemic, spring 2020 got off to an ominous start for florists across the United States. 1-800-Flowers.com, Inc. CEO Chris McCann and BloomNation CEO and cofounder Farbod Shoraka told Business Insider that their florist partners are seeing a major uptick in spending in the run-up to Mother's Day. The National Retail Federation is projecting that flower sales on Mother's Day will increase from $2.01 billion to $2.1 billion in 2020. Despite the good news, there remain major challenges to florists and the flower industry as a whole during COVID-19, including a major downturn for growers and wholesalers, reduced staffing, and even figuring out distribution capabilities. But Society of American Florists CEO Kate Penn told Busines Insider that florists are some of the "resourceful" and scrappy business owners out there: "Come rain, sleet, or social distancing they'll figure out how to get it delivered." Visit Business Insider's homepage for more stories . For flower shops across the United States, Mother's Day is the most important date on the calendar. Millions of Americans setting out to make their moms feel special with a bright bouquet consistently ensure that the second Sunday of May is the biggest holiday in the flower business




customer

One on One: Rethinking CRM as Customer Engagement with Tom Libretto

Tom Libretto of Pega discusses the rapid evolution from traditional CRM to a real-time customer-centric marketing and sales environment




customer

THE DELAWARE DEPARTMENT OF TRANSPORTATION (DELDOT) CONTINUES TO REVIEW OPERATIONAL NEEDS WHILE KEEPING THE HEALTH AND SAFETY OF OUR EMPLOYEES AND CUSTOMERS IN MIND. AT THE STATE'S THREE TOLL PLAZAS, THERE WILL BE NO TOLL COLLECTORS WORKING TO COLLECT



  • Special Travel Alert

customer

‘Ducati Cares’ launched for customers’ safe return to dealerships through precautions & digitisation

Ducati Cares program will include several measures such as safe distancing, disinfectants, masks and other precautions. These will be communicated to all Ducatisti both at the dealership itself and via online channels.




customer

As customers demands turn challenging, here is how Maruti Suzuki is looking to stay ahead

The new dealerships will be known as ARENA and will be well equipped digitally to cater to the demand of the tech savvy customers.




customer

Gold rush: Jewellers make desperate bid to woo customers

Popley Group has launched a special edition of gold coins, which are being offered at cheaper rates, and is also selling luxury watches at a 25-50% discount.




customer

How brands can provide the best customer experience

‘Share of experience’ is the new norm, and one needs to consistently make efforts towards it to survive in the modern age




customer

One on One: Rethinking CRM as Customer Engagement with Tom Libretto

Tom Libretto of Pega discusses the rapid evolution from traditional CRM to a real-time customer-centric marketing and sales environment