The network said it will be offering unlimited minutes to landlines and other mobile numbers, plus a 10GB data boost, at no extra cost, for a month to those paying monthly as of Monday 23 March.

Despite losing customers, Eon said its total earnings before tax and interest increased to £2.9bn in 2019, and it expects earnings to increase again in 2020.

Trade body Energy UK says its members have stopped installing or repairing smart meters, except in emergencies, in line with G­overnment guidance.

At present you can claim back the value of one month's membership. How much this is will be depends on your package. The sum will be credited to your BT account within ten working days.

Last week both Extra Energy and Spark Energy ceased trading. Seven energy minnows have collapsed so far this year, and more than half a million households have been left in the lurch.

The cheapest energy tariffs have fallen by an average of £32, thanks to falling wholesale costs, new data has revealed at a time when consumption is likely to be higher with people at home more.

Some customers, including Chris (pictured), have reported receiving faulty items while others have not received online orders at all, according to Which?

A number of people have struggled to get refunds for faulty products or cancel expected deliveries with many failing to speak to anyone from the firms customer service team at all.

Personal blenders are all the rage and the Breville Blend Active personal blender is certainly attracting plenty of positive attention on Amazon, with people praising its incredible value for money

While top-of-the-range dehumidifiers can cost as much as £170, Amazon customers are currently raving about a simple-yet-effective one from UniBond called Aero 360 that costs just £7.99

As winter approaches and it's time to upgrade your bedding for the cold temperatures, Amazon customers have settled on which is the best pillow to buy: the Silentnight Deep Sleep pillow.

Danielle Long from Carrickfergus in Northern Ireland ordered a £4.99 present which she needed in time for Christmas Day. But she was left stunned by the extortionate post and packaging fee.

The company however reiterated that its cars follow the country's norms and the recall of 3 lakh vehicles is a voluntary step taken by it

Forcing retail customers into an only app-based platform is premature and will boomerang, unless the loyal customer base reaches past a tipping point

They have decided that by 2019 all its accounting will move to accrual system

The viral post drew hilarious reactions, with a user even writing, 'Customer is God.'

The viral post went on to draw hilarious reactions, while some even agreed what an emotional scene it was.

Union Home Minister Amit Shah said that Internet services would resume in the newly reorganised union territory (UT) on the recommendations of the local administration.

Last week, the State Bank of India (SBI) re-informed its customers via Twitter on the extension of the deadline to submit Form 15G and Form 15H for the financial year 2020-21 to 30 June. It also informed that account holders of

Due to the nationwide lockdown, amidst COVID-19, the automobile industry along with others are suffering huge losses. Now, since the Government has put an ease on the curfew businesses across have started to resume.

Hayden Library - PN6727.P66 C87 2017

Customer Relationship Management

Peppers, Don

Barwise, Patrick

Lucas, Robert W

Bradley, Anthony J

Dooley, Roger, 1952-

Shapiro, Aaron

Gillin, Paul

Schieffer, Robert

Wagner, William P., 1958-

Urquhart, Barry

Berridge, Eric, author

Wright, Travis, author

Gamble, Stephen, author

Atherton, Julie (Business strategist), author

These days, prospects and customers have more information thrown at them than ever before. From phone calls and snail mail to emails and social channels like LinkedIn and Twitter, each new way for a person to initiate contact makes it harder for companies to break through all the noise.

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I previously analyzed their 2013 report and their 2014 report and came to the same conclusion each year. Most companies still do not get social media as a customer service channel.

Six years ago, I did my own tiny social media study. That is back when the Starbucks Twitter profile said that some guy named Brad did the tweeting. Things are pretty much the same as even back then. (Except for Brad. I am not sure what happened to him.)

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Although consumers want brands to use social media as a two-way communication channel, the vast majority of businesses are not adhering to those desires, according to a study from social media management software provider Sprout Social. On average, businesses send out 23 promotional messages for every one consumer response.

Social media is now the No. 1 way consumers interact with businesses. The research revealed that 34.5 percent of consumers turn to social media first when they have a problem, compared with just 16 percent who call and 5 percent who visit a store in person.

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Not so long ago, customers were isolated. Their ability to voice their dissatisfaction with the service they received from business was severely limited.

The once feared television show Fair Go was just about their only option.

Today they can air their gripes instantly on Facebook, Twitter or other social platforms and build alliances with similarly disgruntled customers. They can take pictures wherever they go and record or even film their interactions.

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When effective content marketing meets your customers, the magic happens. Before we dive in to the secret sauce behind the magic, what comes first, content or the customer? That is not a trick question. It’s a real test to see which direction your content marketing is headed. If you’re not sure about how this should play out for the benefit of your marketing and your customer…read on.

As a marketer and a consumer, I always think about the value content plays in a marketing strategy and campaigns.

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The biggest mistake people make when promoting their brand, company or even themselves on social media is thinking that simply posting is enough. However, that’s far from the case. Managing a Facebook, Instagram or Twitter account means having to strategize ways to keep your current audience captivated, while simultaneously attracting new users to your page.

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If you want better customer service -- and who doesn't? -- there are strategies, and there are social media strategies.

Like many consumers, Ryan James, has discovered the latter lately. When he needed to arrange a wheelchair for a recent flight from Budapest to Montreal, he skipped the phone just tweeted to Air Canada.

They were so responsive, says a James, college professor from Budapest. Problem solved.

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While responding quickly to incoming customer inquiries has almost become table stakes in social media, many sophisticated brands have learned that proactive customer care can provide additional benefits to both the company and the customer.

Proactively contacting prospects and customers can create a surprisingly positive customer experience, provide marketing benefits like brand awareness, and even save servicing costs. It can also Proactively listening to prospects and customers on social media can identify key trends, new product opportunities, and customer pain points.

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Dewey Library - HF6161.A38 N55 2016

Dewey Library - HF5415.55.C86 2015

Online Resource