FIS has announced a partnership with

A baker’s dozen is a familiar expression that has been around for generations and even centuries. Why has the baker’s dozen continued on as a perpetual phrase? For ideas, products, even industries to perpetuate, they must connect to a sense of truth or emotional certainty. There are two values the baker’s dozen phrase aligns with, no matter what the conception. Those two values are integrity and generosity.

Atlantic Tire & Service is pleased to announce two new Service Advisors who will be responsible for handling customer service needs and advising customers on recommended services when appropriate.

The Atlanta auto repair shop, Express Oil, reminds customers that they provide fleet services to businesses that own and operate multiple vehicles.

Giant Lottos Celebrates 20 Years of Trusted Service and Highlights Positive Customer Experiences on Trustpilot

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!

The consumer has spoken. Forrester Research asked 5,000 of them, "What created the biggest pain when you contacted a business for customer service?" They answered lack and consistency of agent knowledge, followed by the difficulty of finding relevant answers on company websites. So, what is driving this dissatisfaction?

Bata India is adjusting its strategies due to changing consumer spending patterns. The company is introducing more affordable products and partnering with quick commerce platforms like Zepto to cater to budget-conscious consumers while continuing its premiumization efforts and offline expansion plans.

A trio of Apple customers this month filed a class action lawsuit against Apple, accusing the Cupertino company of violating California consumer protection laws and false advertising for continuing to sell AirPods Pro models that had ongoing issues with crackling or static sounds.


A few months after the ‌AirPods Pro‌ came out in October 2019, buyers began to complain about crackling, rattling, popping, and static-like noises affecting the ‌AirPods Pro‌. The sound seemed to show up when something caused an earbud to move or vibrate, such as walking or running.

Apple tried to fix the problem with software updates, but the company ultimately launched an ‌AirPods Pro‌ repair program in October 2020. Customers with affected ‌AirPods Pro‌ were able to bring them to Apple for a fix or a replacement, but unfortunately, many customers found that their replacement ‌AirPods Pro‌ also suffered from the same issue.

As a result, Apple is now facing a class action lawsuit, with the plaintiffs requesting "relief" due to the defective nature of the ‌AirPods Pro‌. The complaint says that customers would not have purchased the ‌AirPods Pro‌ or would have paid less had Apple made the flaw clear.

Apple is also being accused of false advertising for highlighting features like "superior sound quality" and "pure, incredibly clear sound" when knowing there was an issue with crackling and static.

The court will need to decide if the arguments made here hold up, and whether the case deserves class action certification.

Some Scotiabank customers are still unable to access their online banking accounts after what the company called "scheduled maintenance" turned into a service outage that crept into Wednesday, sparking online anger and a proposed class action lawsuit.

Which? is seeking a £3bn payout for UK users as a result of the legal action it is launching.

I was recently hired as a keynote speaker to talk to a group of financial advisors about client service. One of the topics of the meeting was a discussion about why a client would leave. The most obvious reason might be that the financial advisor gave bad advice, and the client lost money. But let’s assume the advisor is smart, the advice is sound, and the return on investment meets expectations. Even with all of that, why would a client leave?

Shekar Swamy, Group CEO, said that despite the dip in revenue, the company’s new business pipeline remains strong

As businesses customize their offerings using data, customers are becoming more concerned about the management and security of their personal information.

A strong customer experience strategy bridges the gap between leadership and employees and aligns everyone around the goal of delighting customers.

AI in customer experience is transforming how brands connect with customers, offering personalized interactions and anticipating needs for a seamless journey.

Achieving business goals starts with having the best metrics in place to understand and respond to customers.

What’s a marketer to do to earn their customers’ trust and support in being included in marketing campaigns?

Descartes Systems Group has acquired Sellercloud, a provider of omnichannel ecommerce solutions.

FedEx Express Swiss Post, the joint venture between FedEx Express and Swiss Post, announced today that it will open a new facility in Gossau in the canton of St. Gallen next year.

Australia Post has officially opened its fourth Community Hub @ Post in Williamstown - its first in Victoria - transforming the post office into a modern retail space with an extensive renovation.

Post&Parcel Live is a seminar series from the experts at Post&Parcel. On 27 April 2017 we launched our first seminar titled "Solving the Inner City Challenge". In this keynote Daniel Wright, Head of Sales at On the dot explores how you can delight the urban customer.

James Middleton, Founder and CEO at Street Stream explores customer expectations and what it means for food delivery at Post&Parcel Live: The Food Delivery Seminar.

Nicole Mazza, Head of Business Development at Stuart explores optimising your delivery and what it means for food delivery at Post&Parcel Live: The Food Delivery Seminar.

Bea Warner, CEO and Co-Founder at Exaactly and Colin Turner, Senior Strategy Manager, Supply Chain at John Lewis Partnership explore intelligent addressing and what it means for food delivery at Post&Parcel Live: The Food Delivery Seminar.

Posten Bring has rapidly rolled out Europe's longest network of parcel lockers, with 6,000 self-service parcel lockers at 2,000 locations across Norway.

DPD Poland has now installed more than 8,000 SwipBox Infinity lockers in its nationwide network of 30,000 pickup points and lockers. By the end of 2024, another 1,000 lockers will be installed.

DHL Express has announced a new partnership with TOSHI, the on-demand and hyper-local provider that is transforming the last mile from a functional necessity into an exceptional experience.

DHL Supply Chain has launched a significant project in the field of generative AI with the support of Boston Consulting Group (BCG).

Filed under: Food and Drink, North America, Canada, United States

Continue reading Will You Be a Horrible Restaurant Customer This Holiday Season?

Will You Be a Horrible Restaurant Customer This Holiday Season? originally appeared on Gadling on Wed, 27 Nov 2013 16:31:00 EST. Please see our terms for use of feeds.

Epsilon, the global leader in creating connections between people and brands, today announced that it was named a Leader in the January 2016 report �The Forrester Wave�: Customer Loyalty Solutions For Large Organizations.

Swiss identity verification provider PXL Vision AG is responding to the growing demands on businesses. With the market launch of the software-as-a-service solution PXL Ident in April this year, the provider is expanding its AI-supported biometric identification process, which offers companies a secure way of verifying identity in online interactions.

4 Pillars of Outstanding Customer Service
1. The Perfect Product
2. Caring Delivery
3. Timeliness
4. Build an Effective Problem-resolution Process

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85% of small businesses get customers through word of mouth. Here are steps you should do to generate word of mouth from customers.

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Having a clear vision of your expected customer base will increase your business chances of success. Clearly defining your target audience — whether it is senior citizens, busy moms or millennials in California — can help answer a lot of questions and overcome obstacles that may be plaguing you as you kick-start your online store. Some of the business questions you will be addressing include:

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Loyal customers are precious. Identifying the details and creating a system to make sure they are taken care of is key.

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1. Contribute to your community.
For Chiodo, offering his time and resources to the community is not a chore so much as it is part of his commitment to doing the right thing.

Last summer, for example, Chiodo and his team installed four new air conditioning units at a local animal shelter where the cooling system was on its last legs. Instead of handing the shelter a hefty bill, Chiodo worked with his distributor to have the equipment donated. He handled the labor for free.

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It is common knowledge that targeting customers will result in a higher sales conversion than non-targeted, random traffic that just happens upon your website. In order to effectively target your customers, you need to know who and where they are. Customers come in all shapes and sizes, so how do you discern which customers are the best to target?

The following are tips to identify your best customers...

Tips to Identify Your Customers

Visitors seldom leave a small business website with a neutral impression. For most prospects, your small business is an unknown quantity, so their first impression of your company will either make them more comfortable doing business with you or less comfortable. For this reason, you want their first experience with your website to inspire them to contact you—not your competitor.

These are the 10 biggest website problems that can drive potential new business away:

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For tips on keeping your business customer focused and more, check out this recent content from members of the online small business community.

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Whether you realize it or not, artificial intelligence has become a ubiquitous part of our lives. Companies large and small are embracing the opportunity to achieve more and set bigger goals by using AI. Solid proof of this embrace can be seen in CRM giant Salesforce, which embeds AI into its leading CRM platform. Driven by the idea of democratizing AI so companies of all sizes can deliver smarter, more personalized, and predictive customer experiences, Salesforce created Einstein, your personal AI data scientist to guide you through your day.

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Did you know that nearly 96 percent of your first-time visitors are not ready to purchase from your website right away? That means in most cases, in order to make a sale, you need to encourage your visitors to return more often to your site.

Retargeting is the best way to target your first-time visitors on different marketing channels and encourage them to return to your site. Since retargeting helps you to target your existing prospects, it will likely boost more engagement than untargeted ads, making your entire campaign cheaper and cost-effective.

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Video is a medium that gives your small business lots of different options for communicating and sharing information with customers. But it can be sort of overwhelming for some small businesses. Arielle Kimbarovsky of CrowdSpring offers some suggestions for businesses looking to make the most of video in a recent post.

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Grow or die.

It sounds like the title of a rap song, but its actually the business idea that if your company does not grow, it is probably not going to make it. The reality is that you don't need to get bigger. What you need is a stream of customers to replace the ones that move, buy from you a little less, or have other life circumstances that change the level of business they do with you.

Yes, it is nice to add business and grow.

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Reena Singh. Customer Service Manager at Prime Aviation Services Pvt. Ltd. Location South West Delhi, Delhi, India Industry Airlines/Aviation

From the 2010 archives, The ARF Social Media Experience: Lynne d Johnson, SVP Social Media, The ARF interviews Samantha Skey — CMO, Passenger about customer engagement as the new marketing @ ReThink 2010: The ARF Annual Convention + Expo. In...