Epsilon, the global leader in creating connections between people and brands, today announced that it was named a Leader in the January 2016 report �The Forrester Wave�: Customer Loyalty Solutions For Large Organizations.

We are talking about “The Customer Journey”.  If you strive for a customer-centric culture, you must understand your customer’s journey—every step of the way. 

The post Episode 14: How to leverage customer experience as a tool for government marketing (and gain customer loyalty) first appeared on Federal News Network.

Selling your services and wares online can be challenging, as today’s digital shoppers are smart and demanding. You need a customer-focused approach right from the start. The customer is the most significant pillar of modern businesses, so you need to build a genuine relationship with them if you want your online store to survive. Read […]

Proposition from Stubben Edge will enable brokers to offer customers loyalty rewards and has partners including Halfords and Vision Express.

All customers want and expect superior customer service, and it is all too important that we give it to them. Otherwise, our competition will.

Fred Reichheld and Rob Markey, authors of "The Ultimate Question 2.0."

Selling your services and wares online can be challenging, as today’s digital shoppers are smart and demanding. You need a customer-focused approach right from the start. The customer is the most significant pillar of modern businesses, so you need to build a genuine relationship with them if you want your online store to survive. Read […]

How the global hotel chain's loyalty program offers the data it needs to create tailored experiences for its guests.

Epsilon, the global leader in creating connections between people and brands, today announced that it was named a Leader in the January 2016 report �The Forrester Wave�: Customer Loyalty Solutions For Large Organizations.

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