customers

FIS and Oracle partner to bring payment capabilities to utility customers

FIS has announced a partnership with



customers

A Baker’s Dozen: How Do Customers Perceive This Today?

A baker’s dozen is a familiar expression that has been around for generations and even centuries. Why has the baker’s dozen continued on as a perpetual phrase? For ideas, products, even industries to perpetuate, they must connect to a sense of truth or emotional certainty. There are two values the baker’s dozen phrase aligns with, no matter what the conception. Those two values are integrity and generosity.




customers

Atlanta Auto Repair Center, Express Oil, Reminds Customers of Fleet Services they Offer

The Atlanta auto repair shop, Express Oil, reminds customers that they provide fleet services to businesses that own and operate multiple vehicles.




customers

Not buying shoes? Bata India MD Gunjan Shah says inflation has hit lower-price segment customers

Bata India is adjusting its strategies due to changing consumer spending patterns. The company is introducing more affordable products and partnering with quick commerce platforms like Zepto to cater to budget-conscious consumers while continuing its premiumization efforts and offline expansion plans.




customers

Apple accused of trapping and ripping off 40m iCloud customers




customers

Apple Customers Sue Over Unfixed AirPods Pro Crackling Issue

A trio of Apple customers this month filed a class action lawsuit against Apple, accusing the Cupertino company of violating California consumer protection laws and false advertising for continuing to sell AirPods Pro models that had ongoing issues with crackling or static sounds.


A few months after the ‌AirPods Pro‌ came out in October 2019, buyers began to complain about crackling, rattling, popping, and static-like noises affecting the ‌AirPods Pro‌. The sound seemed to show up when something caused an earbud to move or vibrate, such as walking or running.

Apple tried to fix the problem with software updates, but the company ultimately launched an ‌AirPods Pro‌ repair program in October 2020. Customers with affected ‌AirPods Pro‌ were able to bring them to Apple for a fix or a replacement, but unfortunately, many customers found that their replacement ‌AirPods Pro‌ also suffered from the same issue.

As a result, Apple is now facing a class action lawsuit, with the plaintiffs requesting "relief" due to the defective nature of the ‌AirPods Pro‌. The complaint says that customers would not have purchased the ‌AirPods Pro‌ or would have paid less had Apple made the flaw clear.

Apple is also being accused of false advertising for highlighting features like "superior sound quality" and "pure, incredibly clear sound" when knowing there was an issue with crackling and static.

The court will need to decide if the arguments made here hold up, and whether the case deserves class action certification.

Related Roundup: AirPods Pro
Buyer's Guide: AirPods Pro (Neutral)
Related Forum: AirPods

This article, "Apple Customers Sue Over Unfixed AirPods Pro Crackling Issue" first appeared on MacRumors.com

Discuss this article in our forums




customers

Some Scotiabank customers still unable to access accounts after 'scheduled maintenance'

Some Scotiabank customers are still unable to access their online banking accounts after what the company called "scheduled maintenance" turned into a service outage that crept into Wednesday, sparking online anger and a proposed class action lawsuit.





customers

Apple accused of trapping and ripping off 40m iCloud customers

Which? is seeking a £3bn payout for UK users as a result of the legal action it is launching.




customers

Five Reasons Why Customers Leave

I was recently hired as a keynote speaker to talk to a group of financial advisors about client service. One of the topics of the meeting was a discussion about why a client would leave. The most obvious reason might be that the financial advisor gave bad advice, and the client lost money. But let’s assume the advisor is smart, the advice is sound, and the return on investment meets expectations. Even with all of that, why would a client leave?




customers

Descartes: We continue to listen to our customers for key areas of investment in our Global Logistics Network

Descartes Systems Group has acquired Sellercloud, a provider of omnichannel ecommerce solutions.




customers

FedEx Express Swiss Post to offer a range of time-definite services to its customers

FedEx Express Swiss Post, the joint venture between FedEx Express and Swiss Post, announced today that it will open a new facility in Gossau in the canton of St. Gallen next year.




customers

Intelligent Addressing for Smarter Deliveries and Delighted Customers

Bea Warner, CEO and Co-Founder at Exaactly and Colin Turner, Senior Strategy Manager, Supply Chain at John Lewis Partnership explore intelligent addressing and what it means for food delivery at Post&Parcel Live: The Food Delivery Seminar.




customers

Posten Bring meets “the high demand for more parcel lockers from both online stores and customers”

Posten Bring has rapidly rolled out Europe's longest network of parcel lockers, with 6,000 self-service parcel lockers at 2,000 locations across Norway.




customers

DPD Poland gets closer to its customers, providing 24/7 convenience in cities and rural areas

DPD Poland has now installed more than 8,000 SwipBox Infinity lockers in its nationwide network of 30,000 pickup points and lockers. By the end of 2024, another 1,000 lockers will be installed.




customers

DHL Express to offer “customers and their shoppers more precise and personalised delivery options”

DHL Express has announced a new partnership with TOSHI, the on-demand and hyper-local provider that is transforming the last mile from a functional necessity into an exceptional experience.




customers

DHL Supply Chain: our AI applications are designed to unlock greater value for our customers

DHL Supply Chain has launched a significant project in the field of generative AI with the support of Boston Consulting Group (BCG).




customers

Boss gets fed up with neighboring store's customers parking in his lot, he places boulders between the stores to block them, leading to a dispute with next-door owner: ‘A solid solution’

Even though cars are one of the most valuable inventions humans have ever come up with, they are also one of the things that enrage people the most. Gas prices, traffic, and parking are just broad examples of the kinds of rage that sitting in a car can cause a person. With that rage, a lot of feuds between people arise.

If you think that parking pettiness is only an issue where one lives, then you will be surprised by this story. OP (original poster) is working in a store, and their boss has been feuding with the next-door store owner for years. Their latest feud was about, you guessed it, parking. The stores' adjacent parking lots caused the two to fight about who gets to park where, until OP's boss decided to take action and put a stop to people parking where they should. He installed cameras, put up boulders, and even hired a parking management company to get his neighbor to stop parking in his lot. 

Keep scrolling to read the full story. After you are done, click here for a story of an employee who refused to respond to their entitled boss after resigning. 




customers

85% of Small Businesses Get Customers Through Word of Mouth

85% of small businesses get customers through word of mouth. Here are steps you should do to generate word of mouth from customers.

complete article




customers

Tips to Identify Your Customers

It is common knowledge that targeting customers will result in a higher sales conversion than non-targeted, random traffic that just happens upon your website. In order to effectively target your customers, you need to know who and where they are. Customers come in all shapes and sizes, so how do you discern which customers are the best to target?

The following are tips to identify your best customers...

Tips to Identify Your Customers




customers

10 Small Business Website Errors That Drive Customers Away

Visitors seldom leave a small business website with a neutral impression. For most prospects, your small business is an unknown quantity, so their first impression of your company will either make them more comfortable doing business with you or less comfortable. For this reason, you want their first experience with your website to inspire them to contact you—not your competitor.

These are the 10 biggest website problems that can drive potential new business away:

complete article




customers

How Clever Retargeting Persuades Customers Who Looked But Did not Buy

Did you know that nearly 96 percent of your first-time visitors are not ready to purchase from your website right away? That means in most cases, in order to make a sale, you need to encourage your visitors to return more often to your site.

Retargeting is the best way to target your first-time visitors on different marketing channels and encourage them to return to your site. Since retargeting helps you to target your existing prospects, it will likely boost more engagement than untargeted ads, making your entire campaign cheaper and cost-effective.

complete article




customers

10 Helpful Insights to Help You Make Use of Video and Better Communicate with Customers

Video is a medium that gives your small business lots of different options for communicating and sharing information with customers. But it can be sort of overwhelming for some small businesses. Arielle Kimbarovsky of CrowdSpring offers some suggestions for businesses looking to make the most of video in a recent post.

complete article




customers

3 Ways Your Small Business Can Reach New Customers

Grow or die.

It sounds like the title of a rap song, but its actually the business idea that if your company does not grow, it is probably not going to make it. The reality is that you don't need to get bigger. What you need is a stream of customers to replace the ones that move, buy from you a little less, or have other life circumstances that change the level of business they do with you.

Yes, it is nice to add business and grow.

complete article




customers

ExtraCall.com announces FREE calls abroad for BT customers

Hello,

We have some GREAT news for those of you that are with BT. As you may know, BT has made calls to 0870 numbers FREE OF CHARGE.

This means that you can now use our access number 0870 794 8155 to make free calls to most destinations, including the USA, Canada, Poland, Sweden and many more.

To make things easier for you, all countries eligible for free calls are listed in our special rate tool, available here:

http://www.extracall.com/bt.html

Please note that BT has limited these free calls to 60 minutes per call. Full terms and conditions are on our website. If you are not on BT, we still offer great value calls to every destination worldwide - either via our instant-access service, or our new top-up service.

Start saving money today on all your calls with us.

Best regards,
Alex
http://www.ExtraCall.com

 




customers

SAP And Microsoft Collaborate On Joint Generative AI Offerings To Help Customers Address The Talent Gap

Today, SAP SE announced the next step in its long-standing partnership with Microsoft, using the latest in enterprise-ready generative AI innovation to help solve customers' most fundamental business challenges. The companies will collaborate on integrating SAPamp;reg;SuccessFactorsamp;reg; solutions with Microsoft 365 Copilot and Copilot in Viva Learning, as well as Microsoft's AzureOpenAI Service to access powerful language models that analyze and generate natural language. The integrations will enable new experiences designed to improve how organizations attract, retain and skill their people.




customers

Office Designs - First Time Customers Get 10% off Or...

First Time Customers Get 10% off Orders.




customers

Liberia: 14,000 Customers, Less Than 5,000 Pay Water Bills, Says LWSC Boss Mo Ali

[Liberian Investigator] Monrovia -- The Liberia Water and Sewer Corporation (LWSC) has raised alarm over the low number of water consumers paying their bills, compared to the many who reportedly access public water without payment.




customers

Lost and Found: 2 Million LaSalle Bank Customers – An ACCESS Fraud Alert

December 21, 2005 – Last week a computer tape containing the names, addresses, account information, payment histories and Social Security Number of 2 million people disappeared while in transit. The tape, which contained data on all of LaSalle Bank’s mortgage customers, had been shipped via DHL to Experian by the bank in November. It then reappeared two days ago.




customers

Vodafone Ireland adds 3,000 contract mobile customers in Q2

(Telecompaper) Vodafone Ireland ended Q2 FY25 with 2.15 million mobile customers, with contract customers accounting for 65.7 percent...




customers

Talkio Mobile runs draw for customers ordering SIMs online, prizes include iPhone 16 Pro Max

(Telecompaper) New Ugandan operator Talkio Mobile has launched a festive campaign giving over 10,000 customers who book a Talkio SIM online automatic entry to a...




customers

iPhone 14 launch: Apple hikes prices by £150 for UK customers 

  • New iPhone 14 Pro is £150 more expensive than the iPhone 13 Pro on launch 
  • Satellite connectivity for iPhone with emergency SOS text feature
  • Apple reveals four smartphones, advanced Watch Ultra and AirPods Pro 2
  • ]]>





    customers

    Milkman goes extra mile for isolating customers

    During lockdown Tony Fowler has offered help to isolated older customers who have been advised to stay indoors.




    customers

    Vulnerable customers had VW cars taken away

    VW Finance showed "a lack of empathy", according to the Financial Conduct Authority.




    customers

    South East Water invites customers to quiz bosses

    People can attend a virtual meeting to ask questions about the firm and its £1.9m five-year plan.




    customers

    Why customers buy again: 3 winning tactics for upsell and cross-sell

    Customers are some of your best leads. According to a 2022 HubSpot Blog survey of more than 500 sales professionals, more than 70 percent said that upsell and cross-sell drives up to 30 percent of their revenue.




    customers

    Leveraging the internet of behaviours and digital nudges for enhancing customers' financial decision-making

    Human behaviour, which is led by the human, emotional and occasionally fallible brain, is highly influenced by the environment in which choices are presented. This research paper explores the synergistic potential of the Internet of Behaviours (IoB) and digital nudges in the financial sector as new avenues for intervention while shedding light on the IoB benefits and the digital nudges' added value in these financial settings. Afterward, it proposes an IoB-Nudges conceptual model to explain how these two concepts would be incorporated and investigates their complementary relationship and benefits for this sector. Finally, the paper also discusses key challenges to be addressed by the IoB framework.




    customers

    Do Project Manager’s Utilise Potential Customers in E-Commerce Developments?




    customers

    An Empirical Examination of Customers’ Mobile Phone Experience and Awareness of Mobile Banking Services in Mobile Banking in Saudi Arabia

    Aim/Purpose: This work aims to understand why a disparity between the popularity of smart phones and the limited adoption of m-banking exists. Accordingly, this study investigates factors that affect a person’s decision to adopt m-banking services. Such an investigation seeks to determine if and to what extent customers’ mobile phone experience as well as their awareness of m-banking services influence their intention to use such services? Background: This study developed a conceptual model to determine the influence that users’ mobile phone experience as well as users’ awareness of m-banking services had on users’ behavioral intention to use m-banking in Saudi Arabia. Methodology: The quantitative method used to collect data was a survey questionnaire tech-nique. A questionnaire with non-structured (close-ended) questions was formulated. A random sample, targeting banking customers in Saudi Arabia, was selected. This study collected data using a cross-sectional survey. Of those surveyed, 389 provided valid responses eligible for data analysis. SPSS v.22 was used to analyze the data. Contribution: This study produced helpful results and a new m-banking conceptual model. The developed conceptual model focused integrally on users’ awareness and experience as antecedents of m-banking adoption and highlighted the im-portance of differentiating between measuring the users’ characteristics in adopting e-banking in general and m-banking services in particular. In addition, this type of model has the ability to synthesize new control variables as well as to study technology acceptance in developing countries. This study, based on an extended UTAUT model, set out to discover what factors might affect customers’ intentions to use m-banking in Saudi Arabia. Findings: The results show that service awareness has a direct effect on performance and effort expectancy, but not on perceived risk. Moreover, mobile phone experience fails to impact the relationships in the same hypothesized direction. As anticipated, performance expectancy, effort expectancy, and perceived risk have direct and significant effects on behavioral intentions to use m-banking. However, customer awareness fails to impact the relationships of performance expectancy, effort expectancy, and perceived risk on behavioral intentions to use m-banking. Recommendations for Practitioners: Banks should target customers by distributing useful information and applying measures to increase acceptance. Banks need to introduce something imaginative to convince bank customers to abandon existing service channels and adopt m-banking services. Banks should make m-banking services the easiest service for conducting bank transactions and/or help customers conduct transactions that they cannot do any other way. Recommendation for Researchers: Other factors, such as trust, culture, and/or credibility should be investigated along with user’s awareness and experience factors in m-banking services. There is a need to focus on a specific type of m-banking. Thus, it may be fruitful to study the adoption of different systems of m-banking services. Impact on Society: This study suggests that m-banking services should be designed and built based on a deep understanding of customers’ needs using extensive testing to assure that applications and sites function well in a mobile setting. Future Research: Future researchers should apply the conceptual model developed in this study in different settings, different countries, and to different technologies.




    customers

    Investigating the Determinants of Online Shopping Repurchase Intention in Generation Z Customers in India: An Exploratory Study

    Aim/Purpose: This study investigates the factors that affect the repurchase intentions of Generation Z consumers in India’s online shopping industry, focusing on combining the Expectation-Confirmation Model (ECM) and Extended Technology Acceptance Model (E-TAM). The aim is to understand the intricate behaviors that shape technology adoption and sustained usage, which are essential for retaining customers in e-commerce. Background: Social media and other online platforms have significantly influenced daily life and become essential communication tools owing to technological advancements. Online shopping is no exception, offering a range of product choices, information, and convenience compared with traditional commerce. Indian retailers recognize this trend as an opportunity to promote their brands through e-shopping platforms, leading to increased competition. Generation Z comprises 32% of the world’s population and is a significant emerging customer base in India. Numerous studies have been conducted to study customers’ repurchase intention in the online shopping domain, but few studies have explicitly focused on Generation Z as a customer base. This study aims to comprehensively understand the topic and investigate the variables that impact consumers’ online repurchase intention by examining their post-adoption behavioral processes. Methodology: The study employed a quantitative research design with structural equation modeling using AMOS to analyze responses from 410 participants. This method thoroughly examined hypotheses regarding factors affecting repurchase intention (security, ease of use, privacy, and internet self-efficacy) and the mediating role of e-satisfaction. Contribution: This study makes a unique contribution to the field of e-commerce by focusing on Generation Z in India, a rapidly growing demographic in the e-commerce industry. The results on the mediating role of e-satisfaction have significant implications for e-retailers seeking to enhance customer retention strategies and gain a competitive edge in the market. Findings: The research findings underscore the significant influence of security, ease of use, and internet self-efficacy on repurchase intentions, with e-satisfaction playing a pivotal role as a mediating factor. Notably, while privacy concerns did not directly impact repurchase intentions, they displayed considerable influence when mediated by e-satisfaction, highlighting the intricate interplay between these variables in the context of online shopping, which is the unique finding of this study. Recommendations for Practitioners: This study has several significant implications for practitioners. Effectively addressing computer-related individual differences, such as computer self-efficacy, is crucial for boosting online customers’ repurchase intention. For instance, if an e-retailer intends to target Generation Z customers, they should collaborate with IT professionals and develop various computer literacy programs on online streaming platforms, such as YouTube. These programs will enhance target customers’ confidence in online shopping portals and increase their online repeat purchases. Additionally, practitioners should strive to improve the online shopping experience by making the portal user-friendly. Generation Z is accustomed to a fast Internet experience, so they prefer that the process of completing online transactions is swift with fewer clicks. The search for products, payments, and redress should not be tedious. Furthermore, the primary objective of the e-retailer should be to satisfy customers, as satisfied customers repeat their purchases and increase overall profitability. Recommendation for Researchers: The current study was conducted in the Delhi-NCR region of India, and its findings could serve as a basis for future research. For instance, the scale devised in this study could be utilized to examine the impact of cash-on-delivery as a payment method on purchase intention across the country. Alternatively, a comparative analysis could be conducted to compare cash-on-delivery effects in various countries. Impact on Society: The study’s findings enable stakeholders in the online shopping industry to comprehend the post-adoption behavior of Generation Z users and augment existing literature by establishing a correlation between determinants that impact repurchase intention and e-satisfaction, which serves as a mediator. Future Research: This study examines the factors that impact the propensity of Generation Z shoppers to engage in repeat online purchases. This study focuses on India, where the Generation Y (millennial) customer base is also substantial within the online shopping market. Future research could compare the shopping habits of Generation Z and Generation Y customers, as the latter may place greater importance on privacy and security. Additional studies could broaden the scope of this research and explore the comparative viewpoints of both generations. Also, it would be advantageous to conduct in-depth interviews and longitudinal studies to acquire a more in-depth comprehension of the evolving digitalization of shopping.




    customers

    The Influence of Ads’ Perceived Intrusiveness in Geo-Fencing and Geo-Conquesting on Purchase Intention: The Mediating Role of Customers’ Attitudes

    Aim/Purpose: This study focuses on two targeting strategies of out-store Location-Based Mobile Advertising (LBMA): the geo-fencing strategy (i.e., targeting customers who are near the focal store) and the geo-conquesting strategy (i.e., targeting those who are near competitors’ stores to visit the focal store). To the authors’ knowledge, no previous studies have compared the perceived intrusiveness of advertisements (ads) in geo-fencing and geo-conquesting settings, despite the accumulating literature on out-store LBMA. Hence, the aim of this study is to determine which targeting strategy is more effective in terms of reducing the perception of ads’ intrusiveness and increasing positive customers’ attitudes and purchase intention. Background: The intrusive nature of LBMA is perceived negatively by some customers, impacting their attitudes toward the ad, purchase intention, and even their perception of the brand. Therefore, identifying the targeting strategy under which ads are perceived as less intrusive is essential. Additionally, brick-and-mortar clothing stores in Jordan are facing challenges due to the rise of online shopping and increased competition from nearby stores. Thus, examining geo-fencing and geo-conquesting might tackle these challenges and encourage local clothing retailers to adopt these strategies. Methodology: A quantitative method was used in this study. A between-subjects experimental design was used to collect the data using a scenario-based survey distributed to Jordanians aged 18 to 45. A total of 531 responses were collected. After excluding those who do not belong to the targeted age group and those who did not pass the manipulation check, 406 responses were analyzed using the Statistical Package for the Social Sciences (SPSS) software version 28 and the Analysis of Moment Structures (AMOS) software version 26 to conduct Structural Equation Modeling (SEM). Contribution: This work offers valuable contributions by investigating the impact of the perceived intrusiveness of ads on purchase intention in the contexts of geo-fencing and geo-conquesting, which has not been studied before. Additionally, it fills a gap by examining this phenomenon in Jordan, a developing country in which attitudes toward LBMA have not been previously explored. Findings: The results revealed that location-based mobile ads sent under a geo-fencing strategy are perceived as less intrusive than those sent under a geo-conquesting strategy. In addition, customers’ attitudes fully mediate the relationship between intrusiveness and purchase intention only under the geo-fencing strategy. Ultimately, neither of the strategies is more effective in terms of increasing positive customer attitudes and purchase intentions in the context of clothing retail stores in Jordan. Recommendations for Practitioners: Clothing retailers in Jordan should consider adopting geo-fencing and geo-conquesting strategies to boost purchase intentions and tackle industry challenges. Additionally, to increase purchase intentions with geo-fencing, practitioners should focus on fostering positive customer attitudes toward ads, as simply perceiving them as less intrusive is not sufficient to drive purchase intention without the mediating effect of positive attitudes. Recommendation for Researchers: This research is crucial for academics and researchers as geolocation technology and LBMA are expected to advance significantly in the future. Researchers can investigate this topic through a randomized field experiment, followed by a research questionnaire to collect data from a real-world setting. Impact on Society: Utilizing LBMA is essential for local clothing retail stores that are trying to effectively reach and connect with their customers because searching the Internet for local goods and services is done primarily on mobile devices. Indeed, this study revealed that customers in both settings (i.e., geo-fencing and geo-conquesting) reported a high intention to visit the promoting store and to purchase from the advertised product category. Future Research: Future research can apply this topic to different industries and cultural contexts, as the results may vary across industries and regions. Moreover, future research could build on this study by investigating additional constructs, such as product category involvement, customization, and content type of the message (e.g., informative, entertaining).




    customers

    Verizon internet outage impacts thousands of Fios customers for hours

    Verizon Fios internet went out for four hours early Tuesday along a swathe of the East Coast, with thousands of customers reporting issues online.




    customers

    Angry customers, store ‘guardianship’ taking a toll on retail workers: study

    Boca Raton, FL — Retail workers “are being asked to do too much,” and many are “leaving or throwing up their hands,” says a researcher from Florida Atlantic University.




    customers

    How BSPs Are Out to Nab Your Residential Customers

    Dave Engebretson explains the threat posed to traditional residential security dealers by broadband service providers and DIY systems.




    customers

    How to Use Google My Business to Gain More Customers

    Learn how to use Google Business Profile to increase your search traffic.




    customers

    How to Create Memorable Moments for Your Customers

    You might think that marketing ends once you land the customer. You’d be wrong. Marketing involves much more than glossy ads and compelling social media.




    customers

    It’s Time to Help Your Customers Get Security Tech Under Control

    End users need help with technology management. It’s a function they’re often ready and willing to outsource, including the tracking, monitoring and managing of security devices, and more.




    customers

    How to Choose the Right Cloud Architecture for Your Customers

    Learn about some common configurations of cloud video and questions to ask to determine the best one for your customers’ operations.




    customers

    Become Your Customers' Go-To

    For quite some time I’ve been preaching that the security industry is in ‘pole position’ to be the source for delivering the smart home and connected living.