ROYAL CARIBBEAN has made further changes to their policy in a bid to instil confidence in customers and reduce the risk of financial losses for customers.

A newly opened Delaware seafood restaurant has a unique item on its menu: robot servers. The machines are the latest example of intelligent machines working in the restaurant industry.

Assuredly, IoT (Internet of Things) has the potential to improve customer experience. The rapid expansion of technology has impacted businesses in many ways. Besides, IoT enables data sharing, inventory management, security, and increased efficiency and productivity. But, what is IoT? Well, in simple words, IoT is the network of interconnected devices that embedded with sensors, software, […]

The post Why You Need to Consider IoT in Improving Customer Experience appeared first on ReadWrite.

Did you know that, on average, 51% of companies are currently using marketing automation, and more than half of B2B companies (58%) plan to adopt the technology? The statistic may be mind-boggling, but it is very much justified. Companies and marketers are always in search of ways that make things easy and convenient for them. Automating […]

The post Marketing Automation and Customer Service: How are they Connected? appeared first on ReadWrite.

Selling your services and wares online can be challenging, as today’s digital shoppers are smart and demanding. You need a customer-focused approach right from the start. The customer is the most significant pillar of modern businesses, so you need to build a genuine relationship with them if you want your online store to survive. Read […]

The Ontario government gave garden centres and nurseries the green light to open their doors to the public on Friday.

(American Marketing Association) The positive outcomes of customer reacquisition more than offset the costs. Successful reacquisition management, though, requires a failure-tolerant company culture and guidelines.

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Restaurant guest experience depends on more than good food and quick service.

The post Customer experience tweaks that boost restaurant results appeared first on Neuromarketing.

Turning a chat request into a lead generation process adds friction and annoys customers.

The post When Lead Generation Trumps Helping Customers | #FrictionHunter appeared first on Neuromarketing.

This paper studies a service system in which arriving customers are provided with information about the delay they will experience. Based on this information they decide to wait for service or to leave the system. The main objective is to estimate the customers' patience-level distribution and the corresponding potential arrival rate, using knowledge of the actual workload process only. We cast the system as a queueing model, so as to evaluate the corresponding likelihood function. Estimating the unknown parameters relying on a maximum likelihood procedure, we prove strong consistency and derive the asymptotic distribution of the estimation error. Several applications and extensions of the method are discussed. In particular, we indicate how our method generalizes to a multi-server setting. The performance of our approach is assessed through a series of numerical experiments. By fitting parameters of hyperexponential and generalized-hyperexponential distributions our method provides a robust estimation framework for any continuous patience-level distribution.

Customer attrition and churn are not new problems. Anyone who has spent time in the sales world has heard statistics around the cost of acquiring a new customer. It can be five to 25 times more expensive to acquire a new customer than to retain an existing one. Improving customer retention by just 5 percent can increase profits by 25-95 percent, depending on your industry and company size.

Customer service doesn't have to suffer while your company goes through a difficult transition. In fact, 78 percent of consumers said they stopped doing business with a company because of poor customer service. Now is the time to show your most valuable buyers how you'll keep them informed, updated and respected throughout this crisis by adapting your practices to the moment.

The Canada-wide chain will introduce a mandatory mask policy on May 11, claiming customers and employees want a policy more in line with how Asian countries have handled the COVID-19 crisis.

Interior Health officials are asking people who went to the Save-On-Foods pharmacy in Columbia Place Shopping Centre in Kamloops, March 10, 13 and 14 along with March 16 to 21 to self-isolate following a positive case of COVID-19 at the store.

With Box Zones, Box customers can use Amazon Web Services and IBM Cloud to store data overseas.

The records involved conversation logs between Microsoft support agents and customers across the globe, dating back to 2005. Most of the records were redacted of customer contact information, but not all.

Until now, providing your own router didn't stop ISPs charging you a router rental fee.

Spurred by a single complaint from a customer, Delmarva Power will soon issue refunds to thousands of customers impacted by a recently identified billing error.

A milkman has come up with a unique way to ensure that the milk he delivers is contact-free and also forces customers to maintain the necessary distance.

 Furnishing remitter details in pass book / pass sheet / account statement for credits received by customers through NEFT / NECS / EC

COVID-19 is truly a global health issue affecting everyone and causing concern for you, our customers. As we all continue to navigate the uncertainty of this outbreak, SAS is committed to supporting your business as a valued partner and will ensure continuity of service. We created this guide to address [...]

Frequently asked questions related to COVID-19 and SAS customer support was published on SAS Users.

The Delaware Division of Public Health (DPH) has advised the operator of Broadkiln Beach Water Company located in Sussex County to issue a boil water notice to customers after water samples collected from the system tested positive for the presence of E-coli bacteria on Friday, July 20. Because the Broadkiln Beach Water Company shares a connection with PrimeHook Water Company, anyone who uses drinking water from either system should not drink the water without boiling it first.

The Division of Public Health (DPH) is announcing that the Lewes Board of Public Works (BPW) has issued a drinking water notice to customers after tests showed elevated levels of lead in the water. DPH received notification late last week from BPW that drinking water samples collected in August showed an exceedance of the EPA Action Level for lead. Lab analysis found that the 90th percentile result of 26.5 ug/L exceeded the EPA Action Level of 15 ug/L. Sampling consisted of 10 samples collected in different parts of the BPW service area with results ranging from non-detect to 38.4 ug/L.

Wilmington --

Starting Thursday, April 2, DART will limit the number of passengers allowed on each bus at any given time, based on bus seating capacity. Passenger boardings will be through the rear door with fares waived. Riders needing boarding assistance will be allowed to continue boarding through the front door. [More]

Starting Thursday, April 2, DART will limit the number of passengers allowed on each bus at any given time, based on bus seating capacity. Passenger boardings will be through the rear door with no fare collection. Riders needing boarding assistance will be allowed to continue boarding through the front door.

In order to accommodate riders, DART will operate additional timing buses, as well as have additional operators on standby.

If you are feeling sick, please do not visit public facilities and avoid public transportation. For more information on the state's response to the Coronavirus, visit de.gov/coronavirus.

COVID-19 is truly a global health issue affecting everyone and causing concern for you, our customers. As we all continue to navigate the uncertainty of this outbreak, SAS is committed to supporting your business as a valued partner and will ensure continuity of service. We created this guide to address [...]

Frequently asked questions related to COVID-19 and SAS customer support was published on SAS Users.

The Delaware Public Service Commission (PSC) and Delaware Division of the Public Advocate have received numerous complaints of third-party electricity suppliers “spoofing” phone numbers in an effort to sign up households for new service contracts.

Amid the Covid-19 / coronavirus lockdown, BMW Group India also announced that existing BMW or MINI Service Inclusive package or warranty extension holders will be getting free sanitisation of the car instead of the engine oil service.

In part one of this blog series, we introduced the automation of AI (i.e., artificial intelligence) as a multifaceted and evolving topic for marketing and segmentation. After a discussion on maximizing the potential of a brand's first-party data, a machine learning method incorporating natural language explanations was provided in the context [...]

SAS Customer Intelligence 360: Automated AI and segmentation [Part 2] was published on Customer Intelligence Blog.

In parts one and two of this blog series, we introduced the automation of AI (i.e., artificial intelligence) and natural language explanations applied to segmentation and marketing. Following this, we began marching down the path of practitioner-oriented examples, making the case for why we need it and where it applies. [...]

SAS Customer Intelligence 360: Automated AI and segmentation [Part 3] was published on Customer Intelligence Blog.

The marketing industry has never had greater access to data than it does today. However, data alone does not drive your marketing organization. Decisions do. And with all the recent hype regarding the potential of AI, a successful cross-channel campaign is propelled by a personalized, data-driven approach injected with machine [...]

SAS Customer Intelligence 360: Hybrid marketing and analytic's last mile [Part 1] was published on Customer Intelligence Blog.

In part one of this blog series, we introduced hybrid marketing as a method that combines both direct and digital marketing capabilities while absorbing insights from machine learning. In part two, we will share perspectives on: How SAS Customer Intelligence 360 completes analytic's last mile. How campaign management processes can easily [...]

SAS Customer Intelligence 360: Hybrid marketing and analytic's last mile [Part 2] was published on Customer Intelligence Blog.

Your brand is customer journey obsessed, and every interaction with your company provides a potential opportunity to make an intelligent decision, deepen engagement and meet conversion goals. The hype of martech innovation in 2020 is continuing to elevate, and every technology vendor is claiming the following statement: "Bolster the customer [...]

SAS Customer Intelligence 360: Marketing AI vision was published on Customer Intelligence Blog.

In parts one and two of this blog series, we introduced hybrid marketing as a method that combines both direct and digital marketing capabilities while absorbing insights from machine learning. According to Daniel Newman (Futurum Research) and Wilson Raj (SAS) in the October 2019 research study Experience 2030: “Brands must [...]

SAS Customer Intelligence 360: Hybrid marketing and analytic's last mile [Part 3] was published on Customer Intelligence Blog.

Digital transformation. Yup, I said it. It's over-hyped. But as SAS Chief Operating Officer and Chief Technology Officer Oliver Schabenberger says, "It's also real and powerful. Our world is being liquefied from physical assets into virtual assets, and analog processes into digital processes - the world is turning into bits [...]

SAS Customer Intelligence 360: Analytics as a guiding light was published on Customer Intelligence Blog.

Excitement levels are high for the March 2020 release of SAS Customer Intelligence 360, which includes multiple years of research and development culminating in enhancements to the platform's underlying data model. The changes will introduce the unification of a comprehensive data model recording both: Customer behavior -- what users are [...]

SAS Customer Intelligence 360: Unified data model, marketing attribution and AutoML was published on Customer Intelligence Blog.

In February, SAS was recognized as a Leader in the 2020 Gartner Magic Quadrant for Data Science & Machine Learning Platforms report. SAS is the only vendor to be a leader in this report for all seven years of its existence. According to us, the topic of the research is [...]

SAS Customer Intelligence 360: Analyst viewpoints was published on Customer Intelligence Blog.

After careful consideration of the evolving COVID-19 situation, SAS made the decision in March to cancel the in-person SAS Global Forum 2020 conference in Washington, DC. The health and well-being of SAS customers and employees was the company's top priority in making that decision, and while it's unfortunate that we [...]

SAS Global Forum 2020: Hybrid marketing with SAS Customer Intelligence 360 was published on Customer Intelligence Blog.

The online shoe and clothing retailer's loyalty program offers different customer segments different relevant rewards.

How the global hotel chain's loyalty program offers the data it needs to create tailored experiences for its guests.

Honda Cars implements new corporate identity for its dealer network.

Quick and efficient service plays a crucial part in dealer profitability