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Using Your Online Presence to Drive Offline Sales from Your Customer Base and Beyond, Part 1

Using an online presence to generate offline sales at a brick-and-mortar location is crucial for many local businesses. This series of articles will tell you how to do it.




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Discover The Simple Automatic Way To Collect Testimonials From Your Happy Customers!

Okay, this week we're moving on to "higher education" with Website Conversion 101. It's a practical lesson and so easy to apply you'll wish someone had told you about it sooner.




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6 Steps to Attracting Black Customers Online

You've built your Web site, now what? Still stumped on how to get more Web sales for your Afrocentric merchandise, African-American themed gifts, or services for the Black community? Check out these six steps to boost your Web traffic and get more sales!




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Customer Experience, Innovation, and Technology: Marketing Smarts Podcast, Recorded Live at Adobe Summit

Six marketing experts sit down with Kerry O'Shea Gorgone at Adobe Summit to talk customer experience, creativity and innovation, the 25th anniversary of digital advertising, and more.




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What 4.7 Billion Interactions Reveal About Customer Experience: Mark Smith of Kitewheel on Marketing Smarts [Podcast]

Mark Smith of Kitewheel shares research findings from the 2019 State of the Customer Journey report, and explains how the data reveal B2B as the biggest growth sector in customer journey management.




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Storytelling, Digital Transformation, Customer Experience... and You: Contently's Joe Lazauskas on Marketing Smarts [Podcast]

Joe Lazauskas, head of marketing at Contently, shares advice on using storytelling for content marketing and successfully managing digital transformation. He also discusses the resurgence of interest in customer experience.




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North East Tackle Supplies Runs New Online Marketing Campaign To Get More Customers To Buy From Their Trusted Website

The company announced that it's expanding it's online visibility by using new digital channels in an overall effort to make buying fishing equipment online as easy as possible for consumers.




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SG Contact Center Rapidly Established as Industry Leader in BPO Customer Contact Center Solutions

SG Contact Center offers cutting-edge technical support and outsourcing solutions for businesses.




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Fit3D - Leaders in 3D Body Scanning Technology - Have Announced Equinox Chicago as their Newest Customer

Following purchases earlier this year for their Palo Alto and New York locations, Equinox has purchased a Fit3D ProScanner to enhance their E and T4 Membership offering in their Chicago location.




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How to Vertically Manage Overseas Customer Support and After-sales Service

Four major pain points for Chinese machinery manufacturing enterprises




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Are You Tired of Paying Service Fees for Concert Tickets, Sports Tickets and Theater Tickets, Then Shop at ProminentTickets.Com No Service Fees, Just Awesome Customer Service

Since 1989 we have been saving customers money on sports, theater and concert tickets. We have a huge inventory of tickets that is ready ship next day. Why pay more for the same tickets?




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Richmond Alarm Company Wins Gold in Customer Support & Customer Service at American Business Awards®

Having reviewed over 3,800 entries, the American Business Awards® announced that Richmond Alarm is recipient of Gold Medals for Customer Service and Customer Support and a Bronze Medal as Company of the Year, Business and Professional Services.




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Alligator Pools of Naples FL Adds Customer Portal Feature to Compliment The Service Program Software

Stephen and Lisa Reidy adopt the customer portal feature from The Service Program to better compliment their employees, customers and increase company profits.




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SmartER Amplifies Customer Reviews for Medical Providers and Clinics with its Latest Solution, SmartReputation

This electronic microsurvey is a game changer for rapidly establishing a great on-line reputation.




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The Outbound Security Industry is Steady and Far-Reaching. How to Carry Out Brand Casting Through Overseas Customer Service Outsourcing

There are considerable opportunities in the overseas security market, especially the national market along the "The Belt and Road Initiative," which is an opportunity for China's security brands to make great achievements.




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Intradiem Reaches Record Savings Delivered to Customers

Workforce Automation Drives Significant Value with Real-Time Capabilities on Agent Engagement, Customer Experience and Efficiency




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Agility CMS Secures Funding To Help Customers Build a Faster Web

Agility CMS Announces New Packages Aimed at Supporting a Content-First Approach




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DeepTarget and Access Softek Extend Relationship and Double Down on Customer Success

Over seventy-five Access Softek clients have achieved marketing and sales success using DeepTarget's intelligent platform to power member engagement and revenue growth




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Gravina's Window Center of Littleton Makes GuildQuality & Qualified Remodeler: 2019 Customer Satisfaction Report List

Gravina's Window Center of Littleton Boasts 97% Satisfaction Rating




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Ventana Research Published Benchmark on Customer Analytics

Research explores best practices and challenges for organizations




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Fine Tune Closes Out 2019 on High Note of Customer Growth, Expanded Offerings and Team Additions

Fine Tune added 12 new multi billion dollar clients while increasing customer satisfaction with existing clientele




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MPulse Software Makes Single Sign-On Easy for Maintenance Management Software Customers

Company Launches Single-Sign-On (SSO)/Active Directory Integration for Cloud-Hosted Customers




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Introducing Avatier Apollo: The World's First Workforce & Customer Service Automation AI Virtual Assistant

Securely automate any IT task using the most popular messaging channels. No mobile apps to install. No websites to visit. A truly native and natural experience for your brand.




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Clean Air Dallas Pro Unrolls Numerous New Air Duct Cleaning Services in a bid to Expand their Customer Base

Clean Air Dallas Pro has put in place rapid expansion plans with the aim to broaden their client base by providing various services such as the best air duct cleaning Dallas.




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Houston Overhead Garage Door Repair Connects With Customers On Facebook Now

Houston Overhead Garage Door Repair, a reputed garage door services provider, is now on Facebook.




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Experimac® Helps Customers Be Green on Earth Day and All Year Round




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Molinari Pools of Vero Beach, Florida Adds Customer Portal Feature to Compliment The Service Program Software

Molinari Pools adopts cutting-edge technology by adding the customer portal feature from The Service Program to make their customer's experience and communication better and more streamlined.




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Benk Boasts Amazing 30-day Turnaround for PVC Pipe Extrusion Machines for Philippine Customer

Speed and Quality Continue to Make Benk Machine a Top Choice for Clients




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Impact Plastics and Republic Services Partner on Successful Customer Solution Project

Helping Customer Navigate City Compliance with Efficiency




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MS Tech Signs New Contracts and Completes Follow-Up Installations with Leading Customers across Europe, the Middle-East, India and South-East Asia

MS TECH expands its reach with presence now all around the globe




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MS Tech Signs New Contracts and Completes Follow-Up Installations with Leading Customers in India and South-East Asia




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Personalized & Segmented Bonuses Offer Ways to Reduce Customer Churn in Utility Companies

New customizable and personalized utility customer engagement program creates connections at the individual level reduces customer churn rate.




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Take Air Duct & Carpet Cleaning Specialists LLC Houston TX Announces Special Offers for Customers on Dryer Vent Cleaning Services

For dryer vent cleaning, there can be no better alternative than a company, which is reputed for fair prices and exceptionally high-quality services.




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Gizmogo Offers its Customers The Highest Payout For Used and Broken Phones

Instead of throwing used and broken phones away or forgetting about them in drawers, users can sell them to Gizmogo for high prices




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[Case Study] How Can The Future Electronic Component Industry Effectively Outsource its Customer Service?

Callnovo, the global multilingual customer service contact center, offers a powerful bilingual outsourcing solution in English and Spanish for Utsource's European market.




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Wondershare Recoverit Free Helps Customers to Solve the "USB Device Not Recognized" Problem

Wondershare has released the latest update of Recoverit, which can recover data under different scenarios. It can also solve the "USB Device not recognized" problem as well.




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Helping Hands Customer and 60s Pop Star Featuring in New UB40 NHS Charity Single

Helping Hands customer and 60s guitarist, Mike Leroy, has been filmed as part of the music video for the upcoming charity single 'Lean on Me', released in aid of NHS Charities Together.




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Imperial Landscaping of Winston Salem, an Award Winning, Customer Service Driven Landscaping and Lawn Care Company is Now Accepting New Lawn Maintenance Customers

A strong commitment to customer satisfaction and service is why Imperial Landscaping continues to receive Outstanding Recognition among landscaping and lawn care companies.




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Monkey Flower Villas Celebrates Its 15th Year with New Renovations and Exciting Customer Incentives

To celebrate their 15th anniversary the famous Monkey Flower Villas are offering a 15% reduction off their normal rates for their premier, luxury villas.




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Coronavirus Leaves Cannabis Companies Struggling To Serve Customers - Same Day Delivery Vital Says CannaLogic

Cannabis retail stores across the legal states had already been reporting that they were unable to keep up with the demand when it came to consumers who have expressed a clear preference for same day delivery.




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Highland Management Group Announces Newly Redesigned Website that Improves Usability for Customers

New Simple and Mobile Friendly Website Helps Customers with Management Services




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DeepTarget Announces Customer Success Award Winners

Four DeepTarget Clients Honored for January and February Performance




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Revenue Storm Wins Bronze Stevie® Award in 2020 Stevie Awards for Sales & Customer Service

Revenue Storm Honored to Have Won Their Fifth Stevie Award




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Florida Used Car Salesman Arrested for Defrauding Customers

Earlier this month, a criminal investigation that began more than a year ago by the Palm Beach County Sheriff's Office's Financial Crime Unit in West Palm Beach, Florida ended in the arrest of a used car salesman.




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Openprise Ranks #1 for Customer Satisfaction for the Fifth Successive Quarter in Spring 2020 G2 Enterprise Grid Report

Continues to Lead in both Data Quality and Customer Data Platform (CDP) Categories




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The Spearhead Group Launches to Pioneer Physical Brand Enhancements™ for Companies Looking to Build Brand Loyalty and Deliver a More Immersive Customer Experience

Co-Founders Bring a Visionary Approach to Modernizing the Industry




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Business and Beauty Maven Patricia Chalkley Epitomizes Avon's Dedication to Customer Service and Making a Difference

Avon's founder was a pioneer of women's empowerment, long before women's rights were widely recognized, and they continue to drive this powerful mission for women today, supported by passionate and talented associates worldwide.




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QuestMark Supplies QM CSD Cleaning for Customers

To Protect Our Associates and Customers During the COVID-19 Pandemic




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EMRIS International Celebrates Achieving 10,000 Customers During Its Pre-Launch

EMRIS International opened its doors for pre-launch with its flagship CBD Line - Synergy, a premium THC Free, Hemp Derived CBD Oil with several potency levels and has been widely supported by thousands of new customers.




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With Its Smell Challenge, Certainty® SmartBoost™ Laundry Additive Aims to Win the Hearts and Noses Of Customers

Developed by medical uniform leader Strategic Partners Inc (SPI), Certainty SmartBoost infuses machine-washable fabrics with protection against bacteria that cause odors and degrade fabric.