Symend, a Canada-based digital engagement platform, has raised USD 52 million to identify customers having trouble with their bills to keep them from defaulting.

Sephora has partnered with Klarna to offer its...

Restaurants can influence consumer food choices by offering climate-friendly meals on their menus, a recent study concludes. In a trial at Finnish restaurants, customers and staff were receptive to selecting meals based on the carbon footprints of their ingredients. Appearance, taste and healthiness were priority factors in consumers’ choices. The research highlights the importance of planning communication strategies and the need for a carbon footprint food database.

A study has evaluated three types of media campaign conducted by a large UK supermarket to encourage shoppers to reduce their food waste. These used social media, an e-newsletter and a print/digital magazine, respectively. Although they all appeared to lead to reductions in food waste to some extent, similar behavioural changes were also seen for customers who had not participated in any of the campaigns.

Traditional services also have some very strong propositions, like digital workplace, engineering services. Some of the demand for that is intact and it is only getting accelerated.

Auto Contact, our range of self-service solutions, can help free up agents to handle more complex and revenue-generating calls –and at the same time improve the overall customer experience whilst reducing costs.

Online retailers such as Myntra and Tjori have their consumer engagement teams working on to engage their customers till the time the lockdown eases.

Companies like Sony, Samsung, Panasonic, Haier and Godrej Appliance are leveraging Livechat, WhatsApp, DIY video as well as on-call assistance, and helping remotely on real time basis as their service centres are closed in compliance with the government directives.

Through AI and ML, Eureka Forbes automatically knows when a filter is approaching end of life. "So, even before the customer approaches us for service, we will initiate communication with him, asking him to get the service done," says Khushru Mistry, CIO, Eureka Forbes.

The new center takes the total number of Customer Support Centres of Excellence to ten, five of which are based in Asia.

The company’s data centers are currently located in Singapore. “We don’t have a stated plan yet but we may look at opening an Indian data centre to be closer to customers in India. Some customers prefer local presence,” said Nikhil Arora, managing director, GoDaddy India.

Care isn’t just part of the name at GSK Nutritional Healthcare. It’s at the heart of its customer help lines. But Ashley Thomas knew that the company’s legacy telephone technology was becoming a bit of a hindrance. Keen to boost customer service with new technology, a review of the market led Ashley to BT Cloud Contact

Tesco, one of the world’s largest retailers, is using the BT Cloud Contact solution to give its UK customers an enhanced, more flexible and more responsive contact centre service.

Nissan is taking reservations for its Leaf battery car starting April 20, two days before Earth Day. Will the 115,000 "hand wavers" sign up, pay $99, and get in

Faced with restaurant-clearing brawls, McDonalds is testing classical music on late-night patrons.

Convenient tollway and business drop-off points, plus health insurance stipends, attract a new group of local veggie eaters.

Loud restaurants are a big source of complaints. But what's the source of the problem?

Regulator sets out expectations amid coronavirus for travel, motor and home insurance, product suspensions and renewals as it highlights the important role of the broker in helping vulnerable customers.

Learn how to launch or further develop truly customer-focused schemes with our specialist webinar at 11am on 3rd October.

Challenging times require lateral thinking: By collaborating the sector can help customers and each other through the pandemic, says Steve White

Updated: Major insurers including Axa, Aviva, Ageas, LV and Zurich respond on automatic rebates as motor disrupters say the Admiral £25 move does not go far enough and questions are raised about the gesture.

The proportional refunds for customers in distress follows Admiral's flat £25 payment but broker customers are not included in the £30m LV has set aside for rebates.

Insurance Cares: Report by Consumer Intelligence and Sicsic Advisory shows number of people in the vulnerable customer category has hit 13m.

Proposition from Stubben Edge will enable brokers to offer customers loyalty rewards and has partners including Halfords and Vision Express.

Can we take this whole internet thing one step further and host our site ourselves on our own PC? Well, the basic answer is no! If you need to get a site live quickly or cheaply, it can be nearly impossible to do it yourself. Outsourcing these tasks to professional web host prividers that will save you money and headaches. The company will lodge your site on a web server, make the necessary connections between your domain name and their server configurations and then you're up and running. Your site is out there on the internet for all to see . But there are so many web hosts. How can somebody choose between them?

Learn the vital steps necessary to make a good impression while speaking to your customers over the phone.

Having to deal with angry and upset customers is by far one of the worst responsibilities we must face on a day to day basis in the world of sales and business.

All customers want and expect superior customer service, and it is all too important that we give it to them. Otherwise, our competition will.

The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer's complaint into a positive.

Read the latest Customer Service Articles from ArticleGeek.com

In the food-service industry, advertising is critical. There are many ways to use buttons and badges in this industry. When the advertising budget is tight, a button maker will expand those precious dollars.

Providing excellent customer service is the only way to really differentiate your company from competitors. Follow these 4 steps to elevate your customer service and relieve yourself from a great deal of stress.

One of the greatest thrills in business is acquiring a new customer. Many businesses are too caught up in the excitement of acquiring new customers that they do not spend enough time or money on unlocking the value of their existing customer base.

In the past when companies pondered corporate strategy, operations had been peripheral to the discussion. Operations were considered a technical matter with one way of doing things and therefore not, strategic. Strategy is about products, markets, and competitive advantage with divergent possibilities

Promise is the soul of promotion. What did you promise your customers today? Promising to solve a shoppers problem is the quickest way to turn them into a buyer. Learn how to determine the selling promise that will increase your sales.