customer

Competitive advantage of customer centricity / by Sathit Parniangtong

Online Resource




customer

Customer Segmentation and Clustering Using SAS Enterprise Miner, Third Edition / Randall S. Collica

Online Resource




customer

Great customer experience starts with product management. / Matt LeMay

Online Resource




customer

Parametric and Nonparametric Statistics for Sample Surveys and Customer Satisfaction Data / Rosa Arboretti, Arne Bathke, Stefano Bonnini, Paolo Bordignon, Eleonora Carrozzo, Livio Corain, Luigi Salmaso

Online Resource




customer

Customer Relationship Management: concept, strategy, and tools / V. Kumar, Werner Reinartz

Online Resource




customer

Designing luxury brands: the science of pleasing customers' senses / Diana Derval

Online Resource




customer

Effective complaint management: the business case for customer satisfaction / Bernd Stauss and Wolfgang Seidel

Online Resource




customer

Finding New Ways to Engage and Satisfy Global Customers: Proceedings of the 2018 Academy of Marketing Science (AMS) World Marketing Congress (WMC) / editors, Patricia Rossi and Nina Krey

Online Resource




customer

The high roller experience: how Caesars and other world-class companies are using data to create an unforgettable customer experience / David Norton

Dewey Library - HF5415.5.N67 2018




customer

The customer-driven organization: employing the Kano model / Lance B. Coleman, Sr

Online Resource




customer

Engagement of intercultural project customers: a relational model / Patrick Lückmann

Online Resource




customer

The reign of the customer: customer-centric approaches to improving satisfaction / Claes Fornell, [and 3 others]

Online Resource




customer

17 Tools for Effective Customer Engagement

The one thing that every business that offers a service has in common is its customers. It doesn't matter if you are a freelancer with just one client or a small design agency with a few clients, you have to deal with customers on a day to day basis.




customer

Covid-19 will push a lot more customers to look at outsourcing: HCL CEO

Traditional services also have some very strong propositions, like digital workplace, engineering services. Some of the demand for that is intact and it is only getting accelerated.




customer

Appliances, consumer electronic makers assist customers virtually amid lockdown

Appliances and consumer electronics makers are using social media platforms and other online tools to reach their customers, who are facing problems with products amid the lockdown.




customer

COVID-19: Travel, hospitality companies assure customer-support

"We are closely working with all our airline and hotel partners on lenient customer policies for date change, cancellations and waivers in the face of evolving travel trends and are seamlessly passing the waiver benefits to our customers, as applicable," MakeMyTrip said in the letter.




customer

Airlines, OTAs battle fraud alerts, hoax calls to customers seeking refunds

India's biggest OTA MakeMyTrip has issued alerts to its customers stating there are attempts being made by fraudsters to seek bank account details and other personal information from customers who are seeking refunds for booking cancellations.




customer

Life after 8/11: Banks believe the customers will return, once they’re done flirting with e-wallets

Nevermind the short-term hype. Banks believe they will be the last men standing in the payment wars.




customer

Why is customer service still so terrible in an age of wallets and mobile banking?

A move to reduce active offline banking in the country resulted in the extreme opposite, at least in the short term.




customer

The cloud is an effective way to deliver IT to customers: George Kurian, Netapp

George Kurian, the newly minted CEO of Netapp talks about the opportunities in India and the large trends changing the storage industry




customer

Consequence of digital transformation is the human transformation of customer relations

Smart companies automate the operational part of the business - to create time for their people to connect with customers




customer

Competing against luck : the story of innovation and customer choice / Clayton M. Christensen, Taddy Hall, Karen Dillon, and David S. Duncan

Christensen, Clayton M., author




customer

Brands get creative with customer engagement to stay relevant amid crisis

New services, new offers, new alliances and with a little help from technology, brands reimagine their relationship with consumers




customer

There’s no power politics, customer is king, Piyush Goyal says

The responsibility of lighting up the country today rests on Piyush Goyal’s shoulders. Just a month into his new job, the minister for power, coal and renewable energy has set an electric pace to energize the sector.




customer

FMCG companies take direct route to customer homes

Consumer goods companies have started selling products directly to consumers.




customer

Luxury Retail and Digital Management: Developing Customer Experience in a Digital World, 2nd Edition


 

Develop a winning customer experience in the digital world

Luxury consumers are changing – they come from all over the world, they are young and they are digital natives. How can luxury brands that have built themselves as pure physical players adapt their business model and practices to address their expectations without abandoning their luxury DNA?

Luxury Retail and Digital Management, 2ndEdition sets focus on the major retailing challenges and customer



Read More...




customer

Amid lockdown, fashion firms strive to keep customers engaged

Online retailers such as Myntra and Tjori have their consumer engagement teams working on to engage their customers till the time the lockdown eases. Others such as fashion brand Anita Dongre are brainstorming changes in consumer behaviour and how to keep them engaged online till the time stores become fully operational.




customer

Jewellers witness encouraging response from customers on their digital platforms for Akshaya Tritiya

Mr. Ajoy Chawla, CEO, Jewellery Division at Titan Company Limited said, "All 328 Tanishq stores remain shut this year and hence it would be unfair to compare numbers with last year. But the overall customer response to tanishq.co.in from key metros and even with tier-2 and tier-3 towns has been extremely encouraging.




customer

Customer-supplier relationships in B2B: an interaction perspective on actors in business networks / Antonella La Rocca

Online Resource




customer

Report / The Senate, Select Committee on Lending to Primary Production Customers

Australia. Parliament. Senate. Select Committee on Lending to Primary Production Customers




customer

Customer Accounting [electronic resource]: Creating Value with Customer Analytics

Bonacchi, Massimiliano




customer

Product :: Brand Flip, The: Why customers now run companies and how to profit from it




customer

Product :: Brand Flip, The: Why customers now run companies and how to profit from it




customer

Hyundai lightens EMI burden of customers

Firm comes out with five schemes




customer

Superior customer value [electronic resource] : strategies for winning and retaining customers / Art Weinstein

Weinstein, Art, author




customer

Tussle between maintaining customer satisfaction and supply chain constraints [electronic resource] : IGNYS automotive / Chuck Munson with Satish Kumar and Dileep More

Munson, Chuck, author




customer

Winning with customers [electronic resource] : a playbook for B2B / D. Keith Pigues, Jerry Alderman

Pigues, D. Keith




customer

Samsung, LG bet on pre-booking offers to woo customers amid extended lockdown

Both LG and Samsung have opened bookings for various products on their websites for limited periods and are offering gifts of up to Rs 10,000 on pre-bookings made during the lockdown period. LG has opened pre-bookings till May 15 and Samsung by May 8.




customer

Covid-19 crisis: SBI's 10% term loan customers opt for moratorium on EMIs

Senior SBI executives said most of those seeking deferment are retail and micro and small enterprises and are hard-pressed for resources when earning and cash flows have almost dried up.




customer

PNB Housing Finance cuts lending rates by 15 bps for existing customers

The company offers its retail customers housing and non-housing loans





customer

Crowd of customers outside the Columbia on the restaurant's 75th anniversary




customer

Employees and customers inside Roger's Smart Shoes store




customer

Safer stops for vulnerable customers





customer

Non-basmati exports may rebound as India attracts new customers

Malaysia, Philippines show interest; weak rupee makes country competitive




customer

LexisNexis Legal & Professional Awarded 2019 Achievement in Customer Excellence

NEW YORK, NEW YORK — LexisNexis® Legal & Professional today announced it won a 2019 Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of the Customer category. This honor recognizes LexisNexis’ commitment and innovative approach to soliciting real-time customer feedback to deliver an exceptional customer experience.




customer

Airtel is giving ZEE5 subscription to its customers for free: Here’s how to avail the offer




customer

Himachal Pradesh: As shops open doors, rush at some, wait for customers at others




customer

Over 1,100 customers to lose out in CKP Co-operative Bank's liquidation

These customers are those who have deposited more than ₹5 lakh in their accounts .RBI cancelled the bank's licence citing its highly adverse financial position