gh

How about night and weekend customer service — in person?

Shouldn't in-person appointments and when they're available become part of agencies' thinking about improving customer experience?

The post How about night and weekend customer service — in person? first appeared on Federal News Network.



  • All News
  • Management
  • Tom Temin
  • Tom Temin Commentary
  • Departent of Veterans Affairs
  • Department of Agriculture
  • federal customer experience
  • Homeland Security Department
  • IRS
  • Social Security Administration
  • TIGTA
  • U. S. Postal Service

gh

Stimulating dialogues up and down the supply chain at Automechanika Shanghai – Shenzhen Edition

From 15 to 18 February 2023, Automechanika Shanghai will delve into automotive transformation.




gh

The Design and Prototype Manufacturing of Automotive Lighting

By Raymond Cheng, Managing Director, WayKen Rapid Manufacturing Ltd.

Automotive lighting prototyping is an essential aspect of creating the right aesthetics of an automotive vehicle. Lights need to be functional but lighting prototypes also aid with the general design and aerodynamics of the vehicle.




gh

High performance computing for automotive – IDTechEx

By Dr James Jeffs, Senior Technology Analyst at IDTechEx, and Dr Yu-Han Chang, Senior Technology Analyst at IDTechEx. 

Computers on wheels. That's how people currently see cars. Practically everything that happens in a vehicle is being monitored and actuated by a microcontroller, from opening windows to calculating the optimal fuel-air mixture for the current torque demand.




gh

How control towers enable sight of the supply chain

By Marijke Voet, Commercial Manager. TMX UK.

With supply volatility and geopolitical unrest circling, supply chain visibility has become a major priority for today’s business leaders. Control towers are enabling savvy businesses to not only solve immediate problems but identify future disruptions they wouldn’t have otherwise seen coming.




gh

Spreading the dream of universal rights in the digital age

Matthew Daniels of the Institute of World Politics, and Anthony Jones of Howard University, join host Derrick Dortch to discuss a new initiative the created to teach the digital generation about the life of Rev. Dr. Martin Luther King Jr.

The post Spreading the dream of universal rights in the digital age first appeared on Federal News Network.




gh

Greener shipping: Reducing environmental impact through smart freight mode choices

Transporting goods is a vital aspect of our global economy, but the environmental impact it has is considered substantial.

Analysis by McKinsey & Company found that around 80% of greenhouse gas emissions and over 90% of biodiversity impacts reported by the world's largest corporations come from supply chains rather than direct operations.




gh

Rep. Hoyer warns of ‘freezes, furloughs, layoffs’

House appropriators passed the Financial Services and General Government 2025 spending bill yesterday, though it's 20% below what President Biden wanted.

The post Rep. Hoyer warns of ‘freezes, furloughs, layoffs’ first appeared on Federal News Network.




gh

Dakota is on the right track thanks to Rail Forum Membership

Dakota Integrated Solutions Ltd, a real-time data capture, printing, mobility and voice-enabled solution specialist, has recently joined the Rail Forum, a national industry body based at the heart of one of the largest clusters of rail companies in the world.




gh

Maintaining the right ecosystem for success

Melanie Corcoran-Freelander, chief technology officer at Ursa Space Systems, said her secret for success hits very close to home: Strong support system.

The post Maintaining the right ecosystem for success first appeared on Federal News Network.




gh

Labor Department a champion for women’s workplace rights

Tiffany Boiman, director of office and policy programs at the Labor Department's Women's Bureau, joined Women of Washington to discuss her career path and the department's continuing efforts to close the gender gap in the workforce and beyond.

The post Labor Department a champion for women’s workplace rights first appeared on Federal News Network.




gh

Diplomatic officer finds security right at home

Life is all about priorities, protection and being present. Gigi Schumm welcomes Assiya Ashraf-Miller from the State Department's diplomatic security bureau.

The post Diplomatic officer finds security right at home first appeared on Federal News Network.




gh

Seeing retail differently: Driving transformation through computer vision and AI

By Carlos Osuna, Head of R&D, Panasonic Connect Europe.

The retail industry is at an inflection point. Booming e-commerce volumes and changing consumer behaviour on the back of economic pressures are making customers more price-sensitive and less brand loyal.




gh

Staff retention, issues managing different channels and legacy tech put warehouse operations in the spotlight

Manhattan Associates has announced the findings of its 2024 ‘State of Warehouse Operations’ research in association with Vanson Bourne, highlighting the current challenges and key opportunities ahead for the sector. 




gh

Voice proves to be the right tool for Sealey

Sealey Tools has optimised its picking productivity and accuracy since going live with its Dakota voice-enabled solution. When the company experienced an unexpected, significant and sustained increase in orders during the Covid pandemic lockdown, its warehouse was under extreme pressure to keep up with such an unprecedented upturn in demand




gh

Wincanton deploys pioneering VersaTile automation solution for high-volume eFulfilment

Wincanton has deployed VersaTile, a new modular automation solution, at its Northampton shared user facility to further enhance its high-volume e-Fulfilment offering for customers.




gh

BIXOLON and G Rigging & Lighting Ltd partner to improve event equipment management with barcode labelling solutions

BIXOLON Europe GmbH, a subsidiary of BIXOLON, a global leader in advanced receipt, label and mobile printers, has partnered with G Rigging & Lighting Ltd, an independent event specialist based in the UK.




gh

MES vs ERP - What's right for your business?

Digital Transformation experts SolutionsPT launch a campaign to show why a combined approach simplifies the value of manufacturing intelligence.




gh

Baker Hughes launches CarbonEdge, a digital end-to-end solution to streamline reporting for CCUS projects

Baker Hughes, an energy technology company, has launched CarbonEdge, powered by Cordant, an end-to-end, risk-based digital solution for CCUS operations that provides support for regulatory reporting and operational risk management.




gh

o9 Solutions and Supply Chain Insights with LKQ Europe reveal significant supply chain planning improvements following pilot to test outside-in planning

o9 Solutions, the enterprise AI software platform provider for transforming planning and decision-making, and analyst firm Supply Chain Insights, has announced that LKQ Europe captured significant supply chain planning insights as a result of the company’s participation in a pilot programme designed to test outside-in planning concepts through Project Zebra.




gh

8fig Launches Freight Solution to Level the Playing Field for Small Ecommerce Businesses

The ecommerce funding and planning platform 8fig has announced the launch of “Freight with 8fig”, a new service that helps ecommerce sellers manage freight workflows within the platform. A critical pain point in the ecommerce arena, 8fig’s latest addition helps sellers source competitive freight quotes and credit terms.




gh

2024 Sammies highlight extraordinary work of public servants at ‘vital’ time

The Partnership for Public Service will honor all the 2024 Sammies winners during an awards ceremony on Sept. 11 at the Kennedy Center in Washington, D.C.

The post 2024 Sammies highlight extraordinary work of public servants at ‘vital’ time first appeared on Federal News Network.




gh

Tighter returns policies threaten European consumer spending – Blue Yonder survey

Blue Yonder, the digital supply chain transformation solutions provider, has released the findings of its first European Consumer Retail Returns Survey, which examines how consumers across the continent are experiencing and reacting to increasingly stringent returns policies.




gh

Report on Great South West’s high value manufacturing sector positions region as the key player for UK industrial strategy

The Great South West Partnership has released its anticipated report on the region’s high value manufacturing sector, positioning the area as a key player in the UK's renewed Industrial Strategy.




gh

Coast Guard’s new posture statement highlights service’s operational strains

Coast Guard's new operational posture statement is not a "pitch for money" but rather a realistic assessment of the Coast Guard’s readiness challenges.

The post Coast Guard’s new posture statement highlights service’s operational strains first appeared on Federal News Network.




gh

ACI Group offers digital solutions as BCI report highlights widespread supply chain chaos

ACI Group has shone a spotlight on the importance of supply chain digitalisation in response to a Business Continuity Institute (BCI) report which found that almost 80% of organisations have experienced supply chain disruptions over the past year.




gh

GL Brands Implements Priority Cannabis ERP for High Quality Hemp Consumer Products

Priority Software Ltd.,a global provider of business management solutions, has announced that GL Brands, Inc., a multi-national consumer packaged goods company serving the global hemp and CBD markets, has implemented Priority Cannabis ERP, a comprehensive seed-to-sale ERP software solution, to effectively manage the entire plant lifecycle.




gh

Domino offers high-speed serialisation of plastic pharmaceutical bottles with new U510 UV laser coder

Domino Printing Sciences (Domino) has launched the new U510 – a state-of-the-art UV laser coder for permanent codes on white and coloured plastics, including high- and low-density polyethylene (HDPE and LDPE) pharmaceutical bottles. 




gh

Innovate UK-funded biotech company accelerates cheaper drug and vaccine manufacture after biocomputer breakthrough

A UK-backed biotech company has achieved a pioneering biocomputer breakthrough which is accelerating the development and manufacture of cheaper drugs and vaccines.




gh

Air freight must be prioritised in government's aviation strategy

Air freight will play a pivotal role in achieving Britain’s future trading ambitions post-Brexit, according to FTA, so it must be placed front and centre of the government’s aviation strategy. Responding to the consultation, Aviation 2050 — the future of UK aviation, FTA is calling for a dedicated freight chapter in the White Paper; the government must set out a clear and ambitious vision for air freight.




gh

Time to innovate, transform and drive a sustainable future at the 20-year anniversary of Automechanika Shanghai in December

Automechanika Shanghai will celebrate two decades of serving the automotive service industry. The show’s influence reaches all corners of China and extends out to the global market, making it a must-attend event for information exchange, marketing, trade and education.




gh

Enthusiasm high for SPS – Smart Production Solutions Guangzhou 2025 as international firms pursue Chinese market growth

Advancing rapidly in both capability and application, intelligent manufacturing technologies have become increasingly important enablers of China’s ongoing industrial transformation.




gh

G.D selects TOUGHBOOK rugged devices for its production and packaging plants

G.D., the Italian solutions provider to the manufacturing industry, has chosen Panasonic TOUGHBOOK devices to manage and operate its production and packaging machinery. G.D. offers a portfolio of high-speed production lines and a varied array of solutions to meet its manufacturing customers’ needs.




gh

Panasonic TOUGHBOOK selected for ambulance technology refresh across England and Wales

As part of the nationwide Ambulance Radio Programme (ARP), Ambulance Service Trusts across England and Wales are undergoing a significant technology refresh to increase efficiency and enhance patient safety. Panasonic TOUGHBOOK is working with long-standing critical technology partners Centerprise, Terrafix, and Telent to provide its latest rugged mobile devices to all rapid response and dual crewed ambulances.




gh

UNISOT's new track and trace technology bites back in the fight against global food fraud

In the aftermath of the recent Nestle E. coli outbreak, the false labelling controversy of foreign pork as British, the UK honey debacle, and a plethora of other cases, the prevalence of food fraud is at an all-time high.




gh

Aramex UK sheds light on transporting temperature-sensitive pharmaceuticals to warmer climates

Aramex UK has urged pharmaceutical companies exporting products overseas to be mindful about shipping to warmer climates.




gh

Wildland firefighters at the Forest Service work beyond their job duties. Their union says that’s a big problem

NFFE says skipped-over job duties that wildland firefighters perform for the Forest Service could mean they’re missing out on thousands of dollars a year.

The post Wildland firefighters at the Forest Service work beyond their job duties. Their union says that’s a big problem first appeared on Federal News Network.




gh

US sending fighter jets, warship to Gulf region to protect ships from Iranian seizures

The U.S. is sending additional fighter jets and a warship to the Strait of Hormuz and Gulf of Oman to increase security in the wake of Iranian attempts to seize commercial ships there. The Pentagon says the USS Thomas Hudner, a destroyer, and a number of F-35 fighter jets will be heading to the region. Defense officials last week announced the deployment of F-16s to the area over the past weekend and there have been A-10 attack aircraft there for nearly two weeks in response to the Iranian activity. The latest deployments come after Iran tried to seize two oil tankers near the strait early this month, opening fire on one of them.

The post US sending fighter jets, warship to Gulf region to protect ships from Iranian seizures first appeared on Federal News Network.




gh

Ukraine will get F-16 fighter jets from the Dutch and Danes after the US agrees to allow transfers

Officials say the United States has given its approval for the Netherlands and Denmark to deliver F-16s to Ukraine. The defense ministers of those two NATO countries announced the decision Friday. It is a major gain for Kyiv even though the fighter jets won’t have an impact any time soon on the almost 18-month war. It was not immediately clear when the first F-16s might enter the conflict. Denmark says it will hand over some of its F-16s only after receiving its new F-35 jet fighters, which are due to start arriving on Oct. 1. Officials have previously said that Ukrainian pilots will need six to eight months of training on the F-16s.

The post Ukraine will get F-16 fighter jets from the Dutch and Danes after the US agrees to allow transfers first appeared on Federal News Network.




gh

DoD seeks to create ‘culture of learning’ through CDAO

Christopher Skaluba, the executive director in the DoD CDAO, said the office is creating tools to provide data-driven insights on AI workforce needs.

The post DoD seeks to create ‘culture of learning’ through CDAO first appeared on Federal News Network.




gh

How a new federal agency for scientific breakthroughs can succeed

While it may not yet be on the tip of everyone’s tongue, a potentially game-changing new federal medical research agency called the Advanced Research Projects Agency for Health (ARPA-H) is gearing up to power breakthroughs in biomedical and health research.

The post How a new federal agency for scientific breakthroughs can succeed first appeared on Federal News Network.




gh

Former Calif. regulator tapped to run highway safety agency

A former California pollution regulator is being nominated to run the nation’s highway safety agency

The post Former Calif. regulator tapped to run highway safety agency first appeared on Federal News Network.





gh

Congress approves temporary funding and pushes the fight over the federal budget into the new year

Congress has ended the threat of a government shutdown until after the holidays. The Senate gave final approval to a temporary government funding package Wednesday night and sent it to President Joe Biden for his signature. The bill sets up a final confrontation on the government budget in the new year. The Senate worked into the night to pass the bill with days to spare before government funding expires Saturday. The spending package keeps government funding levels at current levels for roughly two more months while a long-term package is negotiated.

The post Congress approves temporary funding and pushes the fight over the federal budget into the new year first appeared on Federal News Network.




gh

Russell Vought, a Project 2025 architect, is ready to shock Washington if Trump wins second term

A chief architect of Project 2025, Russell Vought is likely to be appointed to a high-ranking post in a second Trump administration.

The post Russell Vought, a Project 2025 architect, is ready to shock Washington if Trump wins second term first appeared on Federal News Network.




gh

How to refine CX outreach through data-driven insights

Granicus’ Angy Peterson says effective data management allows agencies to make evidence-based decisions on customer outreach and engagement.

The post How to refine CX outreach through data-driven insights first appeared on Federal News Network.




gh

House Oversight leaders ask GAO to probe ‘root causes’ of federal improper payments

GAO estimates the federal government saw $236 billion in improper payments in fiscal 2023

The post House Oversight leaders ask GAO to probe ‘root causes’ of federal improper payments first appeared on Federal News Network.





gh

TSP participant satisfaction rebounds slightly in 2024 survey

A new survey found that TSP participant satisfaction is at 84%, a 2% increase over last year’s results from the Federal Retirement Thrift Investment Board.

The post TSP participant satisfaction rebounds slightly in 2024 survey first appeared on Federal News Network.




gh

Achieving Optimal Thyroid Health Through the Thyroid Reset Program

Dana Laake and her special guest Dr. Alan Christianson will discuss achieving optimal thyroid health through the thyroid reset program.

The post Achieving Optimal Thyroid Health Through the Thyroid Reset Program first appeared on Federal News Network.