DSTR-DFSUAAFR - Review of DFS user agreements in Africa: A consumer protection perspective

DSTR-DFSCP-Commonly identified consumer protection themes for digital financial services

FIGI - DFS - Big data machine learning consumer protection and privacy

ITU-T D.263 - Supplement on Principles for increased adoption and use of mobile financial services (MFSs) through effective consumer protection mechanisms

Customer redress and consumer protection mechanisms for OTTs

Net Neutrality Heads Back To Court; Corrupt Supreme Court Could Dismantle U.S. Broadband Consumer Protection techdirt.com
What a Trump victory means for tech: antitrust woes die down, except for Google, TikTok survives, AI progress accelerates, social media shifts right, and more nytimes.com
Cellular Providers Leverage Q3 Phone Promotions in Battle for Customers telecompetitor.com
Frontier adds record fiber subs as shareholder vote looms lightreading.com
Canada orders TikTok's business in the country to be dissolved, citing national security risks, but says it is not blocking Canadians' access to the app reuters.com
T-Mobile deploys private 5G for Jacksonville shuttle service rcrwireless.com
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[Capital FM] Nairobi -- The Communications Authority of Kenya (CA) is in the spotlight over insufficient measures to protect consumers from data bundle expirations and frequent internet disruptions by major Internet Service Providers (ISPs) like Safaricom, Airtel, and Telkom.

EU Commission warns Temu to fix consumer protection violations

Attorney General Kathy Jennings and the Delaware Department of Justice’s Consumer Protection Unit have secured an agreement to obtain $337,478.96 in debt relief for former ITT Tech students in Delaware as part of a multistate settlement that a bipartisan coalition of attorneys general and the Consumer Financial Protection Bureau reached with PEAKS Trust, a private […]

Attorney General Kathy Jennings’ Consumer Protection Unit announced Monday that it filed an administrative lawsuit against Centerdon Group, Inc. n/k/a Hilvanim Group, Inc., a California corporation, for violating the Delaware Uniform Debt-Management Services Act, the Delaware Consumer Fraud Act and the Delaware Deceptive Trade Practices Act. “Delawareans who are struggling with debt deserve our help, […]

Attorney General Kathy Jennings’ Consumer Protection Unit promulgated final regulations that establish clear rules of the road for the Home Improvement Services industry in Delaware.  The regulations, issued pursuant to the Consumer Fraud Act, become effective today, November 1. The Regulation is based on hundreds of complaints received by the Department of Justice, and it requires a number […]

It is increasingly possible to use text analytics to explore different types of data. When a news story this summer caught my eye, I decided to see if I could use SAS Visual Text Analytics (VTA) and SAS Visual Analytics (VA) on customer complaints to provide information that might be [...]

The post Exciting possibilities with text mining for consumer protection appeared first on Government Data Connection.

Apple’s pile of regulatory woes in the European Union has ticked up again: The iPhone maker is being accused of unlawfully discriminating against consumers by applying restrictions on how several of its media services can be accessed around the bloc. Consumer protection authorities in three EU Member States have been investigating the geoblocking measures (access […]

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An examination of payments issues is taking place in the context of the review of the OECD’s 1999 guidelines on e-commerce. This report looks at what might need to be amplified or revised to enhance consumer trust and adoption of new and emerging online and mobile payment mechanisms. It reflects contributions made by national delegations, business and civil society.

This report examines information on consumer protection enforcement authorities of OECD member and non-member countries, especially on the ability of these authorities to co-operate across borders. It is based on questionnaire responses from 31 countries, supplemented by additional research.

26-27 November 2018, Vientiane, Lao People's Democratic Republic. The conference will provide a forum to discuss best practices on developing financial education and consumer protection in supporting financial inclusion in Lao P.D.R and other Southeast Asian countries.

This report discusses the implications of the digitalisation of finance for financial education and relevant consumer protection issues and provides an overview of digital financial services around the world.

Property experts call on the NSW Government to do more to ensure residents of strata apartments are better protected if their buildings are affected by major structural damage, with owners of the Mascot Towers likely to foot the bill for costly repairs.

The Trump administration continues its war on consumers

Attorney General Kathy Jennings has announced that her office’s Consumer Protection Unit has secured an agreement to recover $23,362 in debt relief for 5 former ITT Tech students in Delaware as part of a 43-state multistate settlement. The settlement is with Student CU Connect CUSO, LLC (“CUSO”), which offered deceptive loans to finance students’ tuition […]

Scammers ordered to pay thousands in restitution, barred from offering services in Delaware Attorney General Kathy Jennings announced Tuesday that the Department of Justice’s Consumer Protection Unit (CPU) has reached a settlement with two California-based companies requiring them to stop advertising and selling mortgage loan modification and debt relief services in Delaware and to provide […]

The bill has a provision for endorsers, under which they cannot be held liable for false and misleading ads if they are found to have done due diligence before signing the deal.

Washington, D.C. – Consumer Protection and Commerce Subcommittee Chair Jan Schakowsky (D-IL) and Ranking Member Cathy McMorris Rodgers (R-WA) today announced that the Subcommittee will hold a teleconference forum on Monday, May 11, at 12 p.m. (EDT) with Federal Trade Commission (FTC) Chairman Joseph J. Simons to discuss critical consumer protection issues related to the COVID-19 pandemic. “The COVID-19 pandemic has brought about significant consumer protection concerns that fall under the purview of the FTC, including COVID-19 related scams, price gouging, privacy and data security issues, and more,” Schakowsky and McMorris Rodgers said.  “We look forward to hearing from Chairman Simons about the steps FTC is taking to ensure consumers are protected during this pandemic.”      This forum is open to the press.  Credentialed reporters interested in listening to the forum live should RSVP to Evan.Gilbert@mail.house.gov by 5 pm on Friday, May 8.   ###

The Consumer Protection Working Group, formed under President Barack Obama’s Financial Fraud Enforcement Task Force (FFETF), convened its first meeting in Washington, D.C., today to address consumer fraud, which can financially cripple households and can cause extensive losses to our economy.

The Justice Department’s Consumer Protection Branch recovered more than $913 million in criminal and civil fines, penalties, and restitution in 2011, Tony West, Assistant Attorney General for the Civil Division, announced today.

"For me, and for today’s Department of Justice, protecting American consumers is a top priority. And, as we’ve rededicated ourselves to this work in recent years, we’ve also learned some essential lessons," said Attorney General Holder.

The Justice Department’s Consumer Protection Branch secured nearly $2 billion in criminal fines, forfeiture, restitution, and civil disgorgement in 2012, Stuart F. Delery, Principal Deputy Assistant Attorney General for the Civil Division, announced today at the Consumer Protection Working Group’s Second Annual Consumer Protection Summit.

"We have made protecting consumers a centerpiece of the Department’s overall anti-fraud efforts because consumer fraud affects ordinary people every day and can devastate victims," said Principal Deputy Assistant Attorney General Delery.

G20 finance ministers have agreed new principles on financial consumer protection developed by the OECD. “Without consumer trust and confidence we could jeopardise the basis for global economic recovery and growth,” said OECD Secretary-General Angel Gurría.

This event addressed cutting-edge policy issues and research ideas to advance consumer protection globally. Discussions will focus on mobile, online and digital payment systems; behavioural and decision-making insights; and, frameworks for treating consumers fairly.

4-5 February 2016 - Mumbai, India‌‌: This seminar addressed emerging frameworks for financial consumer protection across Asia; financial markets and better outcomes for consumers; improving policy by analysing consumer complaints data; technology and alternative delivery channels and promoting financial consumer protection, inclusion and investor education.

This paper looks at the application of behavioural economics in the area of financial consumer protection and how numerous governments are testing and implementing its application for policies promoting financial consumer protection. It highlights the opportunity for behavioural economics to help provide cost-efficient ways of making policy more effective at promoting positive outcomes for consumers.

This report discusses the implications of the digitalisation of finance for financial education and relevant consumer protection issues and provides an overview of digital financial services around the world.

Hanoi, Vietnam, 3-4 October 2017. This conference provided a forum to discuss best practices on developing financial education and consumer protection in Vietnam and other Southeast Asian countries.

The increasingly digital environment for financial products and services and the potential for digitalisation to support greater financial inclusion and inclusive growth, makes effective financial consumer protection more important than ever. This policy guidance focuses on areas related to the role of oversight bodies and disclosure and transparency.

21/11/2018 - The OECD is currently updating its 1977 Recommendation on Consumer Protection in the field of Consumer Credit to ensure that it remains the relevant international standard. The draft text is available for public comment until 21 December 2018.

26-27 November 2018, Vientiane, Lao People's Democratic Republic. The conference will provide a forum to discuss best practices on developing financial education and consumer protection in supporting financial inclusion in Lao P.D.R and other Southeast Asian countries.

Bruce, Alex, 1968- author

The Tamil Nadu Consumer Protection Organisation has asked the Tamil Nadu government to form a committee of officials from the environment, industries

Published: July 2010

Dodd-Frank Wall Street Reform and Consumer Protection Act: Law, Explanation and Analysis provides comprehensive analysis of this sweeping new banking and securities legislation. These historic reforms will transform the way banks, hedge funds, credit rating agencies, broker-dealers, investment advisers, accountants, public companies and other financial institutions – and the attorneys who advise these entities – operate. Thus, a comprehensive understanding of these changes will be vital to all participants in the U.S. financial system. This definitive publication provides immediate insight into the impact of the new law.

Written by the CCH editorial staff of banking and securities attorneys, the 1,600-plus page book explains every provision of this complex legislation, providing over 600 pages of the analysis you need to understand the impact of this historic legislation. Commentary includes discussion of the relevant legislative history, including committee reports and floor remarks, detailed citations to new and amended law sections, and editorial comments and caution notes. This publication also features the full text of the legislation and committee reports, tables of effective dates and statutes amended, and a topical index.

The law includes these elements:

• Establishes a Financial Stability Oversight Council
• Establishes an orderly liquidation authority
• Creates a Consumer Financial Protection Bureau
• Creates an Office of Financial Research
• Creates a Federal Insurance Office
• Eliminates the Office of Thrift Supervision
• National minimum underwriting standards for home mortgages
• Stricter oversight of credit rating agencies
• New capital standards for banks based on size and risk
• Requires affiliate structure for derivatives trading operations deemed risky
• Limits proprietary trading at the largest financial firms (the Volcker Rule)
• Regulates derivatives on exchanges or through clearing organizations
• Requires SEC registration of hedge funds and private equity funds
• Imposes retention requirements on securitized loans
• Promotes use of stricter state-level consumer protection laws
• Requires independent compensation committees
• Gives shareholders a non-binding “say-on-pay”
• Investor protection for seniors and underserved investors

If you would like more details about this product, or would like to order a copy online, please click here.