ut

Unsolved Zoom Mysteries: Why We Have to Say “You’re Muted” So Much

Video conference tools are an indispensable part of the Plague Times. Google Meet, Microsoft Teams, Zoom, and their compatriots are keeping us close and connected in a physically distanced world.

As tech-savvy folks with years of cross-office collaboration, we’ve laughed at the sketches and memes about vidconf mishaps. We practice good Zoomiquette, including muting ourselves when we’re not talking.

Yet even we can’t escape one vidconf pitfall. (There but for the grace of Zoom go I.) On nearly every vidconf, someone starts to talk, and then someone else says: “Oop, you’re muted.” And, inevitably: “Oop, you’re still muted.”

That’s right: we’re trying to follow Zoomiquette by muting, but then we forget or struggle to unmute when we do want to talk.

In this post, I’ll share my theories for why the You’re Muted Problems are so pervasive, using Google Meet, Microsoft Teams, and Zoom as examples. Spoiler alert: While I hope this will help you be more mindful of the problem, I can’t offer a good solution. It still happens to me. All. The. Time.

Skip the why and go straight to the vidconf app keyboard shortcuts you should memorize right now.

Why we don't realize we’re muted before talking

Why does this keep happening?!?

Simply put: UX and design decisions make it harder to remember that you’re muted before you start to talk.

Here’s a common scenario: You haven’t talked for a bit, so you haven’t interacted with the Zoom screen for a few seconds. Then you start to talk — and that’s when someone tells you, “You’re muted.”

We forget so easily in these scenarios because when our mouse has been idle for a few seconds, the apps hide or downplay the UI elements that tell us we’re muted.

Zoom and Teams are the worst offenders:

  • Zoom hides both the toolbar with the main in-app controls (the big mute button) and the mute status indicator on your video pane thumbnail.
  • Teams hides the toolbar, and doesn't show a mute status indicator on your video thumbnail in the first place.

Meet is only slightly better:

  • Meet hides the toolbar, and shows only a small mute status icon in your video thumbnail.

Even when our mouse is active, the apps’ subtle approach to muted state UI can make it easy to forget that we’re muted:

Teams is the worst offender:

  • The mute button is an icon rather than words.
  • The muted-state icon's styling could be confused with unmuted state: Teams does not follow the common pattern of using red to denote muted state.
  • The mute button is not differentiated in visual hierarchy from all the other controls.
  • As mentioned above, Teams never shows a secondary mute status indicator.

Zoom is a bit better, but still makes it pretty easy to forget that you’re muted:

  • Pros:
    • Zoom is the only app to use words on the mute button, in this case to denote the button action (rather than the muted state).
    • The muted-state icon’s styling (red line) is less likely to be confused with the unmuted-state icon.
  • Cons:
    • The mute button’s placement (bottom left corner of the page) is easy to overlook.
    • The mute button is not differentiated in visual hierarchy from the other toolbar buttons — and Zoom has a lot of toolbar buttons, especially when logged in as host.
    • The secondary mute status indicator is a small icon.
    • The mute button’s muted-state icon is styled slightly differently from the secondary mute status indicator.
  • Potential Cons:
    • While words denote the button action, only an icon denotes the muted state.

Meet is probably the clearest of the three apps, but still has pitfalls:

  • Pros:
    • The mute button is visually prominent in the UI: It’s clearly differentiated in the visual hierarchy relative to other controls (styled as a primary button); is a large button; and is placed closer to the center of the controls bar.
    • The muted-state icon’s styling (red fill) is less likely to be confused with the unmuted-state icon.
  • Cons:
    • Uses only an icon rather than words to denote the muted state.
  • Unrelated Con:
    • While the mute button is visually prominent, it’s also placed next to the hang-up button. So in Meet’s active state you might be less likely to forget you’re muted … but more likely to accidentally hang up when trying to unmute. 😬

I know modern app design leans toward minimalism. There’s often good rationale to use icons rather than words, or to de-emphasize controls and indicators when not in use.

But again: This happens on basically every call! Often multiple times per call!! And we’re supposed to be tech-savvy!!! Imagine what it’s like for the tens of millions of vidconf newbs.

I would argue that “knowing your muted state” has turned out to be a major vidconf user need. At this point, it’s certainly worth rethinking UX patterns for.

Why we keep unsuccessfully unmuting once we realize we’re muted

So we can blame the You’re Muted Problem on UX and design. But what causes the You’re Still Muted Problem? Once we know we’re muted, why do we sometimes fail to unmute before talking again?

This one is more complicated — and definitely more speculative. To start making sense of this scenario, here’s the sequence I’m guessing most commonly plays out (I did this a couple times before I became aware of it):

The crucial part is when the person tries to unmute by pressing the keyboard Volume On/Off key.

If that’s in fact what’s happening (again, this is just a hypothesis), I’m guessing they did that because when someone says “You’re muted” or “I can’t hear you,” our subconscious thought process is: “Oh, Audio is Off. Press the keyboard key that I usually press when I want to change Audio Off to Audio On.”

There are two traps in this reflexive thought process:

First, the keyboard volume keys control the speaker volume, not the microphone volume. (More specifically, they control the system sound output settings, rather than the system sound input settings or the vidconf app’s sound input settings.)

In fact, there isn’t a keyboard key to control the microphone volume. You can’t unmute your mic via a dedicated keyboard key, the way that you can turn the speaker volume on/off via a keyboard key while watching a movie or listening to music.

Second, I think we reflexively press the keyboard key anyway because our mental model of the keyboard audio keys is just: Audio. Not microphone vs. speaker.

This fuzzy mental model makes sense: There’s only one set of keyboard keys related to audio, so why would I think to distinguish between microphone and speaker? 

So my best guess is hardware design causes the You’re Still Muted Problem. After all, keyboard designs are from a pre-Zoom era, when the average person rarely used the computer’s microphone.

If that is the cause, one potential solution is for hardware manufacturers to start including dedicated keys to control microphone volume:

Video conference keyboard shortcuts you should memorize right now

Let me know if you have other theories for the You’re Still Muted Problem!

In the meantime, the best alternative is to learn all of the vidconf app keyboard shortcuts for muting/unmuting:

  • Meet
    • Mac: Command(⌘) + D
    • Windows: Control + D
  • Teams
    • Mac: Command(⌘) + Shift + M
    • Windows: Ctrl + Shift + M
  • Zoom
    • Mac: Command(⌘) + Shift + A
    • Windows: Alt + A
    • Hold Spacebar: Temporarily unmute

Other vidconf apps not included in my analysis:

  • Cisco Webex Meetings
    • Mac: Ctrl + Alt + M
    • Windows: Ctrl + Shift + M
  • GoToMeeting

Bonus protip from Jackson Fox: If you use multiple vidconf apps, pick a keyboard shortcut that you like and manually change each app’s mute/unmute shortcut to that. Then you only have to remember one shortcut!




ut

A Parent’s Guide to Working From Home, During a Global Pandemic, Without Going Insane

Though I usually enjoy working from Viget’s lovely Boulder office, during quarantine I am now working from home while simultaneously parenting my 3-year-old daughter Audrey. My husband works in healthcare and though he is not on the front lines battling COVID-19, he is still an essential worker and as such leaves our home to work every day.

Some working/parenting days are great! I somehow get my tasks accomplished, my kid is happy, and we spend some quality time together.

And some days are awful. I have to ignore my daughter having a meltdown and try to focus on meetings, and I wish I wasn’t in this situation at all. Most days are somewhere in the middle; I’m just doing my best to get by.

I’ve seen enough working parent memes and cries for help on social media to know that I’m not alone. There are many parents out there who now get to experience the stress and anxiety of living through a global pandemic while simultaneously navigating ways to stay productive while working from home and being an effective parent. Fun isn’t it?

I’m not an expert on the matter, but I have found a few small things that are making me feel a bit more sane. I hope sharing them will make someone else’s life easier too.

Truths to Accept

First, let’s acknowledge some truths about this new situation we find ourselves in:

Truth 1: We’ve lost something.

Parents have lost more than daycare and schools during this epidemic. We’ve lost any time that we had for ourselves, and that was really valuable. We no longer have small moments in the day to catch up on our personal lives. I no longer have a commute to separate my work duties from my mom duties, or catch up with my friends, or just be quiet.

Truth 2: We’re human.

The reason you can’t be a great employee and a great parent and a great friend and a great partner or spouse all day every day isn’t because you’re doing a bad job, it’s because being constantly wonderful in all aspects of your life is impossible. Pick one or two of those things a day to focus on.

Truth 3: We’re all doing our best.

This is the most important part of this article. Be kind to yourselves. This isn’t easy, and putting so much pressure on yourself that you break isn’t going to make it any easier.

Work from Home Goals

Now that we’ve accepted some truths about our current situation, let’s set some goals.

Goal 1: Do Good Work

At Viget, and wherever you work, with kids or without we all want to make sure that the quality of our work stays up throughout the pandemic and that we can continue to be reliable team members and employees to the best of our abilities.

Goal 2: Stay Sane

We need to figure out ways to do this without sacrificing ourselves entirely. For me, this means fitting my work into normal work hours as much as possible so that I can still have some downtime in the evenings.

Goal 3: Make This Sustainable

None of us knows how long this will last but we may as well begin mentally preparing for a long haul.

Work from Home Rules

Now, there are some great Work from Home Rules that apply to everyone with or without kids. My coworker Paul Koch shared these with the Viget team a Jeremy Bearimy ago and I agree this is also the foundation for working from home with kids.

  1. When you’re in a remote meeting, minimize other windows to stay focused
  2. Set a schedule and avoid chores*
  3. Take breaks away from the screen
  4. Plan your workday on the calendar+
  5. Be mindful of Slack and social media as a distraction
  6. Use timers+
  7. Keep your work area separate from where you relax
  8. Pretend that you’re still WFW
  9. Experiment and figure out what works for you

In the improv spirit I say “Yes, AND….” to these tips. And so, here are my adjusted rules for WFH while kiddos around: These have both been really solid tools for me, so let’s dig in.

Daily flexible schedule for kids

Day Planning: Calendars and Timers

A few small tweaks and adjustments make this even more doable for me and my 3-year-old. First- I don’t avoid chores entirely. If I’m going up and down the stairs all day anyway I might as well throw in a load of laundry while I’m at it. The more I can get done during the day means a greater chance of some down time in the evening.

Each morning I plan my day and Audrey’s day:

My Work Day:

Audrey's Day

Identify times of day you are more likely to be focus and protect them. For me, I know I have a block of time from 5-7a before Audrey wakes up and again during “nap time” from 1-3p.I built a construction paper “schedule” that we update and reorganize daily. We make the schedule together each day. She feels ownership over it and she gets to be the one who tells me what we do next.
Look at your calendar first thing and make adjustments either in your plans or move meetings if you have to.I’m strategic about screen time- I try to schedule it when I have meetings. It also helps to schedule a physical activity before screen time as she is less likely to get bored.
Make goals for your day: Tackle time sensitive tasks first. Take care of things that either your co-workers or clients are waiting on from you first, this will help your day be a lot less stressful. Non-time sensitive tasks come next- these can be done at any time of day.We always include “nap time” even though she rarely naps anymore. This is mostly a time for us both to be alone.

When we make the schedule together it also helps me understand her favorite parts of the day and reminds me to include them.

Once our days are planned, I also use timers to help keep the structure of the day. (I bought a great alarm clock for kids on Amazon that turns colors to signal bedtime and quiet time. It’s been hugely worth it for me.)

Timers for Me:

Timers for Audrey:

More than ever, I rely on a time tracking timer. At Viget we use Harvest to track time, and it has a handy built in timer, but there are many apps or online tools that could help you keep track of your time as well.Audrey knows what time she can come out of her room in the morning. If she wakes up before the light is green she plays quietly in her room.
I need a timer because the days and hours are bleeding together- without tracking as I go it would be really hard for me to remember when I worked on certain projects or know for certain if I gave Viget enough time for the day.She knows how long “nap time” is in the afternoon.
Starting and stopping the timer helps me turn on and off “work mode”, which is a helpful sanity bonus.Perhaps best of all I am not the bad guy! “Sorry honey, the light isn’t green yet and there really isn’t anything mommy can do about it” is my new favorite way to ensure we both get some quiet time.

Work from Home Rules: Updated for Parents

Finally, I have a few more Work from Home Rules for parents to add to the list:

  1. Minimize other windows in remote meetings
  2. Set a schedule and fit in some chores if time allows
  3. Take breaks away from the screen
  4. Schedule both your and your kids’ days
  5. Be mindful of Slack and social media as a distraction
  6. Use timers to track your own time and help your kids understand the day
  7. Keep your work area separate from where you relax
  8. Pretend that you’re still WFW
  9. Experiment and figure out what works for you
  10. Be prepared with a few activities
    • Each morning, have just ONE thing ready to go. This can be a worksheet you printed out, a coloring station setup, a new bag of kinetic sand you just got delivered from Amazon, a kids dance video on YouTube or an iPad game. Recently I started enlisting my mom to read stories on Facetime. The activity doesn’t have to be new each day but (especially for young kids) it has to be handy for you to start up quickly if your schedule changes
  11. Clearly communicate your availability with your team and project PMs
    • Life happens. Some days are going to be hard. Whatever you do, don’t burn yourself out or leave your team hanging. If you need to move a meeting or take a day off, communicate that as early and as clearly as you can.
  12. Take PTO if you can
    • None of us are superheroes. If you’re feeling overwhelmed- take a look at the next few days and figure out which one makes the most sense for you to take a break.
  13. Take breaks to be alone without doing a task
    • Work and family responsibilities have blended together, there’s almost no room for being alone. If you can find some precious alone time don’t use it to fold laundry or clean the bathroom. Just zone out. I think we all really need this.

Last but not least, enjoy your time at home if you can. This is an unusual circumstance and even though it’s really hard, there are parts that are really great too.

If you have some great WFH tips we’d love to hear about them in the comments!




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Occupations that may be taken off or put onto the skilled migration occupation lists

The Department of Employment, Skills, Small and Family Business is considering removing the following occupations from the Skilled Migration Occupation Lists (Skills List) in March 2020: Careers Counsellor Vehicle Trimmer Business Machine Mechanic Animal Attendants and Trainers Gardener (General) Hairdresser Wood Machinist Massage Therapist Community Worker Diving Instructor (Open Water) Gymnastics Coach or Instructor At […]

The post Occupations that may be taken off or put onto the skilled migration occupation lists appeared first on Visa Australia - Immigration Lawyers & Registered Migration Agents.




ut

Social Icons Widget 4.0 — Now With a Social Icons Block for Gutenberg Included

In 2015 we launched Social Icons Widget by WPZOOM with the intent to provide WordPress users with a simple and easy-to-use widget for adding social links to their websites. With over 100k installs at the moment and continuous positive feedback from the users, it kept us motivated to constantly improve and keep updating this free plugin. Now, to keep the […]




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Unsolved Zoom Mysteries: Why We Have to Say “You’re Muted” So Much

Video conference tools are an indispensable part of the Plague Times. Google Meet, Microsoft Teams, Zoom, and their compatriots are keeping us close and connected in a physically distanced world.

As tech-savvy folks with years of cross-office collaboration, we’ve laughed at the sketches and memes about vidconf mishaps. We practice good Zoomiquette, including muting ourselves when we’re not talking.

Yet even we can’t escape one vidconf pitfall. (There but for the grace of Zoom go I.) On nearly every vidconf, someone starts to talk, and then someone else says: “Oop, you’re muted.” And, inevitably: “Oop, you’re still muted.”

That’s right: we’re trying to follow Zoomiquette by muting, but then we forget or struggle to unmute when we do want to talk.

In this post, I’ll share my theories for why the You’re Muted Problems are so pervasive, using Google Meet, Microsoft Teams, and Zoom as examples. Spoiler alert: While I hope this will help you be more mindful of the problem, I can’t offer a good solution. It still happens to me. All. The. Time.

Skip the why and go straight to the vidconf app keyboard shortcuts you should memorize right now.

Why we don't realize we’re muted before talking

Why does this keep happening?!?

Simply put: UX and design decisions make it harder to remember that you’re muted before you start to talk.

Here’s a common scenario: You haven’t talked for a bit, so you haven’t interacted with the Zoom screen for a few seconds. Then you start to talk — and that’s when someone tells you, “You’re muted.”

We forget so easily in these scenarios because when our mouse has been idle for a few seconds, the apps hide or downplay the UI elements that tell us we’re muted.

Zoom and Teams are the worst offenders:

  • Zoom hides both the toolbar with the main in-app controls (the big mute button) and the mute status indicator on your video pane thumbnail.
  • Teams hides the toolbar, and doesn't show a mute status indicator on your video thumbnail in the first place.

Meet is only slightly better:

  • Meet hides the toolbar, and shows only a small mute status icon in your video thumbnail.

Even when our mouse is active, the apps’ subtle approach to muted state UI can make it easy to forget that we’re muted:

Teams is the worst offender:

  • The mute button is an icon rather than words.
  • The muted-state icon's styling could be confused with unmuted state: Teams does not follow the common pattern of using red to denote muted state.
  • The mute button is not differentiated in visual hierarchy from all the other controls.
  • As mentioned above, Teams never shows a secondary mute status indicator.

Zoom is a bit better, but still makes it pretty easy to forget that you’re muted:

  • Pros:
    • Zoom is the only app to use words on the mute button, in this case to denote the button action (rather than the muted state).
    • The muted-state icon’s styling (red line) is less likely to be confused with the unmuted-state icon.
  • Cons:
    • The mute button’s placement (bottom left corner of the page) is easy to overlook.
    • The mute button is not differentiated in visual hierarchy from the other toolbar buttons — and Zoom has a lot of toolbar buttons, especially when logged in as host.
    • The secondary mute status indicator is a small icon.
    • The mute button’s muted-state icon is styled slightly differently from the secondary mute status indicator.
  • Potential Cons:
    • While words denote the button action, only an icon denotes the muted state.

Meet is probably the clearest of the three apps, but still has pitfalls:

  • Pros:
    • The mute button is visually prominent in the UI: It’s clearly differentiated in the visual hierarchy relative to other controls (styled as a primary button); is a large button; and is placed closer to the center of the controls bar.
    • The muted-state icon’s styling (red fill) is less likely to be confused with the unmuted-state icon.
  • Cons:
    • Uses only an icon rather than words to denote the muted state.
  • Unrelated Con:
    • While the mute button is visually prominent, it’s also placed next to the hang-up button. So in Meet’s active state you might be less likely to forget you’re muted … but more likely to accidentally hang up when trying to unmute. 😬

I know modern app design leans toward minimalism. There’s often good rationale to use icons rather than words, or to de-emphasize controls and indicators when not in use.

But again: This happens on basically every call! Often multiple times per call!! And we’re supposed to be tech-savvy!!! Imagine what it’s like for the tens of millions of vidconf newbs.

I would argue that “knowing your muted state” has turned out to be a major vidconf user need. At this point, it’s certainly worth rethinking UX patterns for.

Why we keep unsuccessfully unmuting once we realize we’re muted

So we can blame the You’re Muted Problem on UX and design. But what causes the You’re Still Muted Problem? Once we know we’re muted, why do we sometimes fail to unmute before talking again?

This one is more complicated — and definitely more speculative. To start making sense of this scenario, here’s the sequence I’m guessing most commonly plays out (I did this a couple times before I became aware of it):

The crucial part is when the person tries to unmute by pressing the keyboard Volume On/Off key.

If that’s in fact what’s happening (again, this is just a hypothesis), I’m guessing they did that because when someone says “You’re muted” or “I can’t hear you,” our subconscious thought process is: “Oh, Audio is Off. Press the keyboard key that I usually press when I want to change Audio Off to Audio On.”

There are two traps in this reflexive thought process:

First, the keyboard volume keys control the speaker volume, not the microphone volume. (More specifically, they control the system sound output settings, rather than the system sound input settings or the vidconf app’s sound input settings.)

In fact, there isn’t a keyboard key to control the microphone volume. You can’t unmute your mic via a dedicated keyboard key, the way that you can turn the speaker volume on/off via a keyboard key while watching a movie or listening to music.

Second, I think we reflexively press the keyboard key anyway because our mental model of the keyboard audio keys is just: Audio. Not microphone vs. speaker.

This fuzzy mental model makes sense: There’s only one set of keyboard keys related to audio, so why would I think to distinguish between microphone and speaker? 

So my best guess is hardware design causes the You’re Still Muted Problem. After all, keyboard designs are from a pre-Zoom era, when the average person rarely used the computer’s microphone.

If that is the cause, one potential solution is for hardware manufacturers to start including dedicated keys to control microphone volume:

Video conference keyboard shortcuts you should memorize right now

Let me know if you have other theories for the You’re Still Muted Problem!

In the meantime, the best alternative is to learn all of the vidconf app keyboard shortcuts for muting/unmuting:

  • Meet
    • Mac: Command(⌘) + D
    • Windows: Control + D
  • Teams
    • Mac: Command(⌘) + Shift + M
    • Windows: Ctrl + Shift + M
  • Zoom
    • Mac: Command(⌘) + Shift + A
    • Windows: Alt + A
    • Hold Spacebar: Temporarily unmute

Other vidconf apps not included in my analysis:

  • Cisco Webex Meetings
    • Mac: Ctrl + Alt + M
    • Windows: Ctrl + Shift + M
  • GoToMeeting

Bonus protip from Jackson Fox: If you use multiple vidconf apps, pick a keyboard shortcut that you like and manually change each app’s mute/unmute shortcut to that. Then you only have to remember one shortcut!




ut

A Parent’s Guide to Working From Home, During a Global Pandemic, Without Going Insane

Though I usually enjoy working from Viget’s lovely Boulder office, during quarantine I am now working from home while simultaneously parenting my 3-year-old daughter Audrey. My husband works in healthcare and though he is not on the front lines battling COVID-19, he is still an essential worker and as such leaves our home to work every day.

Some working/parenting days are great! I somehow get my tasks accomplished, my kid is happy, and we spend some quality time together.

And some days are awful. I have to ignore my daughter having a meltdown and try to focus on meetings, and I wish I wasn’t in this situation at all. Most days are somewhere in the middle; I’m just doing my best to get by.

I’ve seen enough working parent memes and cries for help on social media to know that I’m not alone. There are many parents out there who now get to experience the stress and anxiety of living through a global pandemic while simultaneously navigating ways to stay productive while working from home and being an effective parent. Fun isn’t it?

I’m not an expert on the matter, but I have found a few small things that are making me feel a bit more sane. I hope sharing them will make someone else’s life easier too.

Truths to Accept

First, let’s acknowledge some truths about this new situation we find ourselves in:

Truth 1: We’ve lost something.

Parents have lost more than daycare and schools during this epidemic. We’ve lost any time that we had for ourselves, and that was really valuable. We no longer have small moments in the day to catch up on our personal lives. I no longer have a commute to separate my work duties from my mom duties, or catch up with my friends, or just be quiet.

Truth 2: We’re human.

The reason you can’t be a great employee and a great parent and a great friend and a great partner or spouse all day every day isn’t because you’re doing a bad job, it’s because being constantly wonderful in all aspects of your life is impossible. Pick one or two of those things a day to focus on.

Truth 3: We’re all doing our best.

This is the most important part of this article. Be kind to yourselves. This isn’t easy, and putting so much pressure on yourself that you break isn’t going to make it any easier.

Work from Home Goals

Now that we’ve accepted some truths about our current situation, let’s set some goals.

Goal 1: Do Good Work

At Viget, and wherever you work, with kids or without we all want to make sure that the quality of our work stays up throughout the pandemic and that we can continue to be reliable team members and employees to the best of our abilities.

Goal 2: Stay Sane

We need to figure out ways to do this without sacrificing ourselves entirely. For me, this means fitting my work into normal work hours as much as possible so that I can still have some downtime in the evenings.

Goal 3: Make This Sustainable

None of us knows how long this will last but we may as well begin mentally preparing for a long haul.

Work from Home Rules

Now, there are some great Work from Home Rules that apply to everyone with or without kids. My coworker Paul Koch shared these with the Viget team a Jeremy Bearimy ago and I agree this is also the foundation for working from home with kids.

  1. When you’re in a remote meeting, minimize other windows to stay focused
  2. Set a schedule and avoid chores*
  3. Take breaks away from the screen
  4. Plan your workday on the calendar+
  5. Be mindful of Slack and social media as a distraction
  6. Use timers+
  7. Keep your work area separate from where you relax
  8. Pretend that you’re still WFW
  9. Experiment and figure out what works for you

In the improv spirit I say “Yes, AND….” to these tips. And so, here are my adjusted rules for WFH while kiddos around: These have both been really solid tools for me, so let’s dig in.

Daily flexible schedule for kids

Day Planning: Calendars and Timers

A few small tweaks and adjustments make this even more doable for me and my 3-year-old. First- I don’t avoid chores entirely. If I’m going up and down the stairs all day anyway I might as well throw in a load of laundry while I’m at it. The more I can get done during the day means a greater chance of some down time in the evening.

Each morning I plan my day and Audrey’s day:

My Work Day:

Audrey's Day

Identify times of day you are more likely to be focus and protect them. For me, I know I have a block of time from 5-7a before Audrey wakes up and again during “nap time” from 1-3p.I built a construction paper “schedule” that we update and reorganize daily. We make the schedule together each day. She feels ownership over it and she gets to be the one who tells me what we do next.
Look at your calendar first thing and make adjustments either in your plans or move meetings if you have to.I’m strategic about screen time- I try to schedule it when I have meetings. It also helps to schedule a physical activity before screen time as she is less likely to get bored.
Make goals for your day: Tackle time sensitive tasks first. Take care of things that either your co-workers or clients are waiting on from you first, this will help your day be a lot less stressful. Non-time sensitive tasks come next- these can be done at any time of day.We always include “nap time” even though she rarely naps anymore. This is mostly a time for us both to be alone.

When we make the schedule together it also helps me understand her favorite parts of the day and reminds me to include them.

Once our days are planned, I also use timers to help keep the structure of the day. (I bought a great alarm clock for kids on Amazon that turns colors to signal bedtime and quiet time. It’s been hugely worth it for me.)

Timers for Me:

Timers for Audrey:

More than ever, I rely on a time tracking timer. At Viget we use Harvest to track time, and it has a handy built in timer, but there are many apps or online tools that could help you keep track of your time as well.Audrey knows what time she can come out of her room in the morning. If she wakes up before the light is green she plays quietly in her room.
I need a timer because the days and hours are bleeding together- without tracking as I go it would be really hard for me to remember when I worked on certain projects or know for certain if I gave Viget enough time for the day.She knows how long “nap time” is in the afternoon.
Starting and stopping the timer helps me turn on and off “work mode”, which is a helpful sanity bonus.Perhaps best of all I am not the bad guy! “Sorry honey, the light isn’t green yet and there really isn’t anything mommy can do about it” is my new favorite way to ensure we both get some quiet time.

Work from Home Rules: Updated for Parents

Finally, I have a few more Work from Home Rules for parents to add to the list:

  1. Minimize other windows in remote meetings
  2. Set a schedule and fit in some chores if time allows
  3. Take breaks away from the screen
  4. Schedule both your and your kids’ days
  5. Be mindful of Slack and social media as a distraction
  6. Use timers to track your own time and help your kids understand the day
  7. Keep your work area separate from where you relax
  8. Pretend that you’re still WFW
  9. Experiment and figure out what works for you
  10. Be prepared with a few activities
    • Each morning, have just ONE thing ready to go. This can be a worksheet you printed out, a coloring station setup, a new bag of kinetic sand you just got delivered from Amazon, a kids dance video on YouTube or an iPad game. Recently I started enlisting my mom to read stories on Facetime. The activity doesn’t have to be new each day but (especially for young kids) it has to be handy for you to start up quickly if your schedule changes
  11. Clearly communicate your availability with your team and project PMs
    • Life happens. Some days are going to be hard. Whatever you do, don’t burn yourself out or leave your team hanging. If you need to move a meeting or take a day off, communicate that as early and as clearly as you can.
  12. Take PTO if you can
    • None of us are superheroes. If you’re feeling overwhelmed- take a look at the next few days and figure out which one makes the most sense for you to take a break.
  13. Take breaks to be alone without doing a task
    • Work and family responsibilities have blended together, there’s almost no room for being alone. If you can find some precious alone time don’t use it to fold laundry or clean the bathroom. Just zone out. I think we all really need this.

Last but not least, enjoy your time at home if you can. This is an unusual circumstance and even though it’s really hard, there are parts that are really great too.

If you have some great WFH tips we’d love to hear about them in the comments!




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2017 Best WordPress Themes for Boutiques

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Microsoft bundled its beautiful Bing wallpapers into a free Android app

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My PTSD can be a weight. But in this pandemic, it feels like a superpower.

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Create a NAS Icon in Just 30 Minutes Using Adobe Illustrator

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Report Warns that Ocean Plastic Waste Will Soon Outweigh Fish

By Lauren McCauley Common Dreams At this rate, plastics production will account for 20 percent of total oil consumption and 15 percent of the global annual carbon budget by 2050. The weight of plastic waste clogging the world’s oceans threatens … Continue reading




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By David Suzuki with contributions from Senior Editor Ian Hanington David Suzuki Foundation In 2012, North Carolina’s Coastal Resources Commission warned that sea levels there could rise by a metre over the next century. The warning was based in part … Continue reading




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By John Atcheson Common Dreams If past is prologue, the media will soon move on, leaving the greatest threat humanity has ever faced virtually uncovered Climate change catastrophe is upon us. We see it in the record-breaking floods from storms … Continue reading




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Stephen Hawking, a world-renowned scientist who recently passed away, had a brilliant mind that was trapped inside a paralyzed body, and I could not stop thinking about how the opposite is often the case with traumatic brain injury.




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Unsolved Zoom Mysteries: Why We Have to Say “You’re Muted” So Much

Video conference tools are an indispensable part of the Plague Times. Google Meet, Microsoft Teams, Zoom, and their compatriots are keeping us close and connected in a physically distanced world.

As tech-savvy folks with years of cross-office collaboration, we’ve laughed at the sketches and memes about vidconf mishaps. We practice good Zoomiquette, including muting ourselves when we’re not talking.

Yet even we can’t escape one vidconf pitfall. (There but for the grace of Zoom go I.) On nearly every vidconf, someone starts to talk, and then someone else says: “Oop, you’re muted.” And, inevitably: “Oop, you’re still muted.”

That’s right: we’re trying to follow Zoomiquette by muting, but then we forget or struggle to unmute when we do want to talk.

In this post, I’ll share my theories for why the You’re Muted Problems are so pervasive, using Google Meet, Microsoft Teams, and Zoom as examples. Spoiler alert: While I hope this will help you be more mindful of the problem, I can’t offer a good solution. It still happens to me. All. The. Time.

Skip the why and go straight to the vidconf app keyboard shortcuts you should memorize right now.

Why we don't realize we’re muted before talking

Why does this keep happening?!?

Simply put: UX and design decisions make it harder to remember that you’re muted before you start to talk.

Here’s a common scenario: You haven’t talked for a bit, so you haven’t interacted with the Zoom screen for a few seconds. Then you start to talk — and that’s when someone tells you, “You’re muted.”

We forget so easily in these scenarios because when our mouse has been idle for a few seconds, the apps hide or downplay the UI elements that tell us we’re muted.

Zoom and Teams are the worst offenders:

  • Zoom hides both the toolbar with the main in-app controls (the big mute button) and the mute status indicator on your video pane thumbnail.
  • Teams hides the toolbar, and doesn't show a mute status indicator on your video thumbnail in the first place.

Meet is only slightly better:

  • Meet hides the toolbar, and shows only a small mute status icon in your video thumbnail.

Even when our mouse is active, the apps’ subtle approach to muted state UI can make it easy to forget that we’re muted:

Teams is the worst offender:

  • The mute button is an icon rather than words.
  • The muted-state icon's styling could be confused with unmuted state: Teams does not follow the common pattern of using red to denote muted state.
  • The mute button is not differentiated in visual hierarchy from all the other controls.
  • As mentioned above, Teams never shows a secondary mute status indicator.

Zoom is a bit better, but still makes it pretty easy to forget that you’re muted:

  • Pros:
    • Zoom is the only app to use words on the mute button, in this case to denote the button action (rather than the muted state).
    • The muted-state icon’s styling (red line) is less likely to be confused with the unmuted-state icon.
  • Cons:
    • The mute button’s placement (bottom left corner of the page) is easy to overlook.
    • The mute button is not differentiated in visual hierarchy from the other toolbar buttons — and Zoom has a lot of toolbar buttons, especially when logged in as host.
    • The secondary mute status indicator is a small icon.
    • The mute button’s muted-state icon is styled slightly differently from the secondary mute status indicator.
  • Potential Cons:
    • While words denote the button action, only an icon denotes the muted state.

Meet is probably the clearest of the three apps, but still has pitfalls:

  • Pros:
    • The mute button is visually prominent in the UI: It’s clearly differentiated in the visual hierarchy relative to other controls (styled as a primary button); is a large button; and is placed closer to the center of the controls bar.
    • The muted-state icon’s styling (red fill) is less likely to be confused with the unmuted-state icon.
  • Cons:
    • Uses only an icon rather than words to denote the muted state.
  • Unrelated Con:
    • While the mute button is visually prominent, it’s also placed next to the hang-up button. So in Meet’s active state you might be less likely to forget you’re muted … but more likely to accidentally hang up when trying to unmute. 😬

I know modern app design leans toward minimalism. There’s often good rationale to use icons rather than words, or to de-emphasize controls and indicators when not in use.

But again: This happens on basically every call! Often multiple times per call!! And we’re supposed to be tech-savvy!!! Imagine what it’s like for the tens of millions of vidconf newbs.

I would argue that “knowing your muted state” has turned out to be a major vidconf user need. At this point, it’s certainly worth rethinking UX patterns for.

Why we keep unsuccessfully unmuting once we realize we’re muted

So we can blame the You’re Muted Problem on UX and design. But what causes the You’re Still Muted Problem? Once we know we’re muted, why do we sometimes fail to unmute before talking again?

This one is more complicated — and definitely more speculative. To start making sense of this scenario, here’s the sequence I’m guessing most commonly plays out (I did this a couple times before I became aware of it):

The crucial part is when the person tries to unmute by pressing the keyboard Volume On/Off key.

If that’s in fact what’s happening (again, this is just a hypothesis), I’m guessing they did that because when someone says “You’re muted” or “I can’t hear you,” our subconscious thought process is: “Oh, Audio is Off. Press the keyboard key that I usually press when I want to change Audio Off to Audio On.”

There are two traps in this reflexive thought process:

First, the keyboard volume keys control the speaker volume, not the microphone volume. (More specifically, they control the system sound output settings, rather than the system sound input settings or the vidconf app’s sound input settings.)

In fact, there isn’t a keyboard key to control the microphone volume. You can’t unmute your mic via a dedicated keyboard key, the way that you can turn the speaker volume on/off via a keyboard key while watching a movie or listening to music.

Second, I think we reflexively press the keyboard key anyway because our mental model of the keyboard audio keys is just: Audio. Not microphone vs. speaker.

This fuzzy mental model makes sense: There’s only one set of keyboard keys related to audio, so why would I think to distinguish between microphone and speaker? 

So my best guess is hardware design causes the You’re Still Muted Problem. After all, keyboard designs are from a pre-Zoom era, when the average person rarely used the computer’s microphone.

If that is the cause, one potential solution is for hardware manufacturers to start including dedicated keys to control microphone volume:

Video conference keyboard shortcuts you should memorize right now

Let me know if you have other theories for the You’re Still Muted Problem!

In the meantime, the best alternative is to learn all of the vidconf app keyboard shortcuts for muting/unmuting:

  • Meet
    • Mac: Command(⌘) + D
    • Windows: Control + D
  • Teams
    • Mac: Command(⌘) + Shift + M
    • Windows: Ctrl + Shift + M
  • Zoom
    • Mac: Command(⌘) + Shift + A
    • Windows: Alt + A
    • Hold Spacebar: Temporarily unmute

Other vidconf apps not included in my analysis:

  • Cisco Webex Meetings
    • Mac: Ctrl + Alt + M
    • Windows: Ctrl + Shift + M
  • GoToMeeting

Bonus protip from Jackson Fox: If you use multiple vidconf apps, pick a keyboard shortcut that you like and manually change each app’s mute/unmute shortcut to that. Then you only have to remember one shortcut!




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A Parent’s Guide to Working From Home, During a Global Pandemic, Without Going Insane

Though I usually enjoy working from Viget’s lovely Boulder office, during quarantine I am now working from home while simultaneously parenting my 3-year-old daughter Audrey. My husband works in healthcare and though he is not on the front lines battling COVID-19, he is still an essential worker and as such leaves our home to work every day.

Some working/parenting days are great! I somehow get my tasks accomplished, my kid is happy, and we spend some quality time together.

And some days are awful. I have to ignore my daughter having a meltdown and try to focus on meetings, and I wish I wasn’t in this situation at all. Most days are somewhere in the middle; I’m just doing my best to get by.

I’ve seen enough working parent memes and cries for help on social media to know that I’m not alone. There are many parents out there who now get to experience the stress and anxiety of living through a global pandemic while simultaneously navigating ways to stay productive while working from home and being an effective parent. Fun isn’t it?

I’m not an expert on the matter, but I have found a few small things that are making me feel a bit more sane. I hope sharing them will make someone else’s life easier too.

Truths to Accept

First, let’s acknowledge some truths about this new situation we find ourselves in:

Truth 1: We’ve lost something.

Parents have lost more than daycare and schools during this epidemic. We’ve lost any time that we had for ourselves, and that was really valuable. We no longer have small moments in the day to catch up on our personal lives. I no longer have a commute to separate my work duties from my mom duties, or catch up with my friends, or just be quiet.

Truth 2: We’re human.

The reason you can’t be a great employee and a great parent and a great friend and a great partner or spouse all day every day isn’t because you’re doing a bad job, it’s because being constantly wonderful in all aspects of your life is impossible. Pick one or two of those things a day to focus on.

Truth 3: We’re all doing our best.

This is the most important part of this article. Be kind to yourselves. This isn’t easy, and putting so much pressure on yourself that you break isn’t going to make it any easier.

Work from Home Goals

Now that we’ve accepted some truths about our current situation, let’s set some goals.

Goal 1: Do Good Work

At Viget, and wherever you work, with kids or without we all want to make sure that the quality of our work stays up throughout the pandemic and that we can continue to be reliable team members and employees to the best of our abilities.

Goal 2: Stay Sane

We need to figure out ways to do this without sacrificing ourselves entirely. For me, this means fitting my work into normal work hours as much as possible so that I can still have some downtime in the evenings.

Goal 3: Make This Sustainable

None of us knows how long this will last but we may as well begin mentally preparing for a long haul.

Work from Home Rules

Now, there are some great Work from Home Rules that apply to everyone with or without kids. My coworker Paul Koch shared these with the Viget team a Jeremy Bearimy ago and I agree this is also the foundation for working from home with kids.

  1. When you’re in a remote meeting, minimize other windows to stay focused
  2. Set a schedule and avoid chores*
  3. Take breaks away from the screen
  4. Plan your workday on the calendar+
  5. Be mindful of Slack and social media as a distraction
  6. Use timers+
  7. Keep your work area separate from where you relax
  8. Pretend that you’re still WFW
  9. Experiment and figure out what works for you

In the improv spirit I say “Yes, AND….” to these tips. And so, here are my adjusted rules for WFH while kiddos around: These have both been really solid tools for me, so let’s dig in.

Daily flexible schedule for kids

Day Planning: Calendars and Timers

A few small tweaks and adjustments make this even more doable for me and my 3-year-old. First- I don’t avoid chores entirely. If I’m going up and down the stairs all day anyway I might as well throw in a load of laundry while I’m at it. The more I can get done during the day means a greater chance of some down time in the evening.

Each morning I plan my day and Audrey’s day:

My Work Day:

Audrey's Day

Identify times of day you are more likely to be focus and protect them. For me, I know I have a block of time from 5-7a before Audrey wakes up and again during “nap time” from 1-3p.I built a construction paper “schedule” that we update and reorganize daily. We make the schedule together each day. She feels ownership over it and she gets to be the one who tells me what we do next.
Look at your calendar first thing and make adjustments either in your plans or move meetings if you have to.I’m strategic about screen time- I try to schedule it when I have meetings. It also helps to schedule a physical activity before screen time as she is less likely to get bored.
Make goals for your day: Tackle time sensitive tasks first. Take care of things that either your co-workers or clients are waiting on from you first, this will help your day be a lot less stressful. Non-time sensitive tasks come next- these can be done at any time of day.We always include “nap time” even though she rarely naps anymore. This is mostly a time for us both to be alone.

When we make the schedule together it also helps me understand her favorite parts of the day and reminds me to include them.

Once our days are planned, I also use timers to help keep the structure of the day. (I bought a great alarm clock for kids on Amazon that turns colors to signal bedtime and quiet time. It’s been hugely worth it for me.)

Timers for Me:

Timers for Audrey:

More than ever, I rely on a time tracking timer. At Viget we use Harvest to track time, and it has a handy built in timer, but there are many apps or online tools that could help you keep track of your time as well.Audrey knows what time she can come out of her room in the morning. If she wakes up before the light is green she plays quietly in her room.
I need a timer because the days and hours are bleeding together- without tracking as I go it would be really hard for me to remember when I worked on certain projects or know for certain if I gave Viget enough time for the day.She knows how long “nap time” is in the afternoon.
Starting and stopping the timer helps me turn on and off “work mode”, which is a helpful sanity bonus.Perhaps best of all I am not the bad guy! “Sorry honey, the light isn’t green yet and there really isn’t anything mommy can do about it” is my new favorite way to ensure we both get some quiet time.

Work from Home Rules: Updated for Parents

Finally, I have a few more Work from Home Rules for parents to add to the list:

  1. Minimize other windows in remote meetings
  2. Set a schedule and fit in some chores if time allows
  3. Take breaks away from the screen
  4. Schedule both your and your kids’ days
  5. Be mindful of Slack and social media as a distraction
  6. Use timers to track your own time and help your kids understand the day
  7. Keep your work area separate from where you relax
  8. Pretend that you’re still WFW
  9. Experiment and figure out what works for you
  10. Be prepared with a few activities
    • Each morning, have just ONE thing ready to go. This can be a worksheet you printed out, a coloring station setup, a new bag of kinetic sand you just got delivered from Amazon, a kids dance video on YouTube or an iPad game. Recently I started enlisting my mom to read stories on Facetime. The activity doesn’t have to be new each day but (especially for young kids) it has to be handy for you to start up quickly if your schedule changes
  11. Clearly communicate your availability with your team and project PMs
    • Life happens. Some days are going to be hard. Whatever you do, don’t burn yourself out or leave your team hanging. If you need to move a meeting or take a day off, communicate that as early and as clearly as you can.
  12. Take PTO if you can
    • None of us are superheroes. If you’re feeling overwhelmed- take a look at the next few days and figure out which one makes the most sense for you to take a break.
  13. Take breaks to be alone without doing a task
    • Work and family responsibilities have blended together, there’s almost no room for being alone. If you can find some precious alone time don’t use it to fold laundry or clean the bathroom. Just zone out. I think we all really need this.

Last but not least, enjoy your time at home if you can. This is an unusual circumstance and even though it’s really hard, there are parts that are really great too.

If you have some great WFH tips we’d love to hear about them in the comments!




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Illustrator Tutorial: How to Create an iPhone Icon

Welcome back to another Adobe Illustrator based tutorial, in which we're going to take a close look behind the process of creating a simple iPhone icon, using nothing more than some basic geometric shapes that we're going to adjust here and there. 1. Set Up a New Project File As with any new project, we’re […]

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Illustrator Tutorial: How to Create a Simple Computer Icon

In today’s tutorial, we're going to take a close look behind the process of creating a simple computer icon, and see how easy it is to build one of our one using nothing more than some basic geometric shapes. 1. Set Up a New Project File As with any new project, we’re going to kick […]

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Illustrator Tutorial: How to Create a Folder Icon

In today’s tutorial, we’re going to take an in-depth look behind the process of creating a folder icon, and see how easy it is to build one from scratch using nothing more than a couple of basic geometric shapes, which we’re going to adjust here and there. So, assuming you already have Illustrator up and […]

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Illustrator Tutorial: How to Create a Watch Icon

Welcome back to another Illustrator based tutorial, in which we’re going to learn how to create a simple watch icon, using nothing more than a couple of basic geometric shapes and tools. So, assuming you already have the software running in the background, bring it up and let’s jump straight into it! 1. Set Up […]

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Illustrator Tutorial: How to Create an Icognito Icon

Welcome back to another Illustrator based tutorial, in which we’re going to take a close look behind the process of creating an incognito icon, using nothing more than a couple of simple shapes and tools. So, assuming you already have the software running in the background, bring it up and let’s jump straight into it! […]

The post Illustrator Tutorial: How to Create an Icognito Icon appeared first on Bittbox.