lesson A sister’s lesson in selfless love By www.seattletimes.com Published On :: Fri, 14 Jul 2017 15:38:02 -0700 The power of love leads a Seattle woman to donate a kidney so her partner, who needs one, can move up in the donor list. Full Article Opinion
lesson Lesson learned: Around Jordan, teammates saw price of fame By www.seattletimes.com Published On :: Mon, 04 May 2020 06:12:05 -0700 There were obvious perks to being teammates with Michael Jordan. Plenty of his Chicago teammates own multiple championship rings, they appear in some of the most-replayed NBA highlight clips of all time and they’ve got a lifetime of stories to tell about one of the best to ever take the court. B.J. Armstrong also learned […] Full Article NBA Sports
lesson BENJAMIN, G.: Written on Skin / Lessons in Love and Violence [Operas] (Royal Opera House, 2013-2018) (NTSC) (OA1309BD) By www.naxos.com Published On :: Wed, 01 Jan 2020 00:00:00 GMT Full Article
lesson BENJAMIN, G.: Written on Skin / Lessons in Love and Violence [Operas] (Royal Opera House, 2013-2018) (Blu-ray, HD) (OABD7271BD) By www.naxos.com Published On :: Wed, 01 Jan 2020 00:00:00 GMT Full Article
lesson FERRABOSCO II, A.: Lessons for Lyra-Viol, Vols. 1-3 (Biordi) (CDS7852) By www.naxos.com Published On :: Wed, 01 Jan 2020 00:00:00 GMT Full Article
lesson The Terrors of the Time: Lessons from historic plagues By www.cbc.ca Published On :: Fri, 17 Apr 2020 18:26:07 EDT Coronavirus isn't the first pandemic to sweep the world. Typhoid and flu killed millions. But history's really big killer was the bubonic plague. Three historians discuss what we can learn from the history of plagues of the past. Full Article Radio/Ideas
lesson Dear Leader: Lessons on leadership in the time of pandemic By www.cbc.ca Published On :: Tue, 28 Apr 2020 16:32:50 EDT Leading in the time of COVID-19 is to lead when a virus is calling the shots. In 1892, Hamburg had its own devastating cholera outbreak. According to historian Sir Richard Evans, how authorities navigated the pandemic offers surprisingly relevant lessons for leaders today. Full Article Radio/Ideas
lesson A lesson in ska with the Melbourne SKA Orchestra By www.abc.net.au Published On :: Fri, 03 Apr 2020 19:15:00 +1100 Full Article
lesson Veterinary science may hold lessons for the pandemic By www.abc.net.au Published On :: Mon, 27 Apr 2020 17:52:00 +1000 Coronaviruses are well-studied in animals. What lessons does veterinary medicine have for this pandemic? Full Article Health Diseases and Disorders Epidemics and Pandemics Veterinary Medicine Doctors and Medical Professionals Medical Research
lesson Do driving lessons count as 'essential'? By www.abc.net.au Published On :: Thu, 09 Apr 2020 11:16:41 +1000 A Victorian teenager learning to drive was hit with a coronavirus-related fine, sparking this question from parents: Can I take my child for a lesson? Here's where each state stands on learner drivers. Full Article COVID-19 Driver Education Youth
lesson A small Aussie city got into a diplomatic spat — and it holds a lesson for us all By www.abc.net.au Published On :: Mon, 20 Apr 2020 05:00:43 +1000 As we assess the damage from Wagga Wagga City Council's tensions with China over a sister-city relationship, there's a lesson for our broader relationship with one of our biggest trading partners, writes Jieh-Yung Lo. Full Article COVID-19 Multiculturalism Foreign Affairs Government and Politics
lesson Punishment alone won't teach St Kevin's College boys a lesson for their sexist chant, but there is another way By www.abc.net.au Published On :: Sat, 26 Oct 2019 09:13:00 +1100 It is abysmal behaviour and the boys from St Kevin's may need to pay some kind of price, but if we think punishment alone can resolve this issue, we are mistaken, writes Justin Coulson. Full Article ABC Radio Melbourne melbourne Community and Society:Men:All Community and Society:Women:All Education:Schools:All Education:University and Further Education:All Australia:VIC:Albert Park 3206 Australia:VIC:Melbourne 3000 Australia:VIC:Toorak 3142
lesson Ancient Murray-Darling lake reveals lessons for future By www.abc.net.au Published On :: Wed, 06 May 2020 06:52:00 +1000 A study of riverbank sediment found there used to be a massive lake in the Lower Murray Darling, spanning hundreds of kilometres. Full Article Science and Technology Environment
lesson Desert Fishing Lessons - Adventures in Australia's Rivers By www.abc.net.au Published On :: Fri, 07 Oct 2011 16:26:00 +1000 At sometime in our lives we grab a rod and head to the beach for a spot of fishing. Full Article ABC Local westqld Arts and Entertainment:Books (Literature):Non Fiction Australia:QLD:Longreach 4730
lesson Students say adults have not learnt childhood lessons in sharing Murray-Darling water By www.abc.net.au Published On :: Sat, 28 Sep 2019 11:30:00 +1000 South Australian school students are urging adults and national leaders to share the water better in the Murray-Darling River system. Full Article ABC Radio Adelaide adelaide riverland Education:Subjects:Environment Environment:Rivers:All Environment:Water:All Environment:Water Management:All Environment:Water Supply:All Rural:All:All Rural:Irrigation:All Australia:SA:Kingston-On-Murray 5331 Australia:SA:Milang 5256 Australia:SA:Renmark 5341
lesson King's Run and Preminghana in Tasmania offer lessons into 'culturally rich' Indigenous heritage By www.abc.net.au Published On :: Thu, 12 Sep 2019 06:35:00 +1000 This wild and rugged corner of north-west Tasmania is bursting with ancient history and dotted with artefacts, but you've probably never heard of it. Full Article ABC Radio Hobart northtas hobart Business Economics and Finance:Industry:Tourism Community and Society:History:All Community and Society:Indigenous (Aboriginal and Torres Strait Islander):Aboriginal Community and Society:Indigenous (Aboriginal and Torres Strait Islander):All Community and Society:Indigenous (Aboriginal and Torres Strait Islander):Indigenous Culture Community and Society:Regional:All Education:Primary:All Education:Subjects:Environment Environment:Conservation:All Environment:Environmental Management:All Australia:TAS:Arthur River 7330 Australia:TAS:Burnie 7320 Australia:TAS:Hobart 7000 Australia:TAS:Launceston 7250 Australia:TAS:Marrawah 7330 Australia:TAS:Redpa 7330
lesson Former Japanese prisoner of war shares lesson from the Cowra breakout, 75 years on By www.abc.net.au Published On :: Sun, 04 Aug 2019 16:26:00 +1000 Three quarters of a century after hundreds of Japanese prisoners of war escaped from a detention camp in Cowra, New South Wales, the town has forged a friendship with Japan centred on peace and respect. Full Article ABC Central West NSW centralwest Community and Society:All:All Community and Society:History:All Community and Society:History:World War 2 Unrest Conflict and War:All:All Australia:NSW:Cowra 2794
lesson E-learning: A lesson in accessibility By www.ibm.com Published On :: Tue, 11 Jul 2008 10:16:00 EST Accessibility in e-learning is an emerging awareness. Full Article
lesson Friednash: Lessons of the Greatest Generation will help us and defeat our silent, deadly enemy By feeds.denverpost.com Published On :: Fri, 24 Apr 2020 14:00:59 +0000 Each of us is morally and ethically called upon to do the right thing, make sacrifices, and take the necessary steps to keep our family, friends, co-workers and community safe. Full Article Opinion Opinion Columnists Perspective 9/11 coronavirus coronavirus in Colorado culture depression Doug Friednash economy government Great Depression health jobs John Hickenlooper Wall Street World War II
lesson Student Lessons on Distance Mediation By indisputably.org Published On :: Tue, 28 Apr 2020 18:26:44 +0000 I’m happy to share this reflection from my colleague Natalie Fleury who runs our small claims mediation clinic which, as elsewhere, was forced to distance mid-semester. I expect we will all have lessons as we move forward and plan for the fall semester as well! “Could we try and mediate over the phone?” I was … Continue reading Student Lessons on Distance Mediation → Full Article General
lesson Reginae Carter Learned A Big Lesson After YFN Lucci By feeds.bet.com Published On :: Tue, 21 Apr 2020 16:54:00 EDT Moving forward, she's perfectly clear about one thing. Full Article Celebrity News Reginae Carter
lesson Sanya Richards-Ross on the Biggest Lesson She's Learned By feeds.bet.com Published On :: Mon, 28 Sep 2015 17:02:00 EDT The Olympic medalist reminds us that timing is everything. Full Article 2012 Olympics Sanya Richards-Ross track and field 2008 Olympics
lesson #StayWoke: 7 Lessons About Blackness Ya’ll Need To Learn By feeds.bet.com Published On :: Tue, 12 Jul 2016 12:40:00 EDT It's cleat that we have a lot of learn. Full Article Style Jesse Williams BET Awards Black Lives Matter
lesson RBR Recruits Get Their First Lesson With Rifles By bernews.com Published On :: Wed, 19 Feb 2020 12:11:27 +0000 The country’s newest soldiers got their first lesson with the Royal Bermuda Regiment’s SA-80 rifles. Recruit Camp soldiers were introduced to the standard issue weapon in a classroom – with a major emphasis on safety. Instructors explained the workings of the SA-80 and the rigorous safety procedures that need to be learned before they get […](Click to read the full article) Full Article All News #MilitaryAndRegiment
lesson Public–Private Partnerships: What Are the Lessons Learned? By www.trb.org Published On :: Mon, 10 Feb 2020 12:50:26 GMT There are opportunities and challenges in implementing public–private partnerships at airports. The TRB Airport Cooperative Research Program's Conference Proceedings on the Web 26: Public–Private Partnerships: What Are the Lessons Learned? is a summary of the presentations and discussions at an ACRP Insight Event held July 10-11, 2019, in Washington, DC. These in-depth, face-to-face gatherings are designed to promote communication and collaboration, foster innovation, and help identify areas of fut... Full Article http://www.trb.org/Resource.ashx?sn=cover_CPW26
lesson Public–Private Partnerships: What Are the Lessons Learned? By www.trb.org Published On :: Mon, 10 Feb 2020 12:50:26 GMT There are opportunities and challenges in implementing public–private partnerships at airports. The TRB Airport Cooperative Research Program's Conference Proceedings on the Web 26: Public–Private Partnerships: What Are the Lessons Learned? is a summary of the presentations and discussions at an ACRP Insight Event held July 10-11, 2019, in Washington, DC. These in-depth, face-to-face gatherings are designed to promote communication and collaboration, foster innovation, and help identify areas of fut... Full Article http://www.trb.org/Resource.ashx?sn=cover_CPW26
lesson Bernie Sanders on fight against ISIS: “We have got to learn the lessons from Iraq” By www.cpa-connecticut.com Published On :: Sun, 06 Dec 2015 18:00:16 +0000 December 6, 2015, 10:50 AM|Senator Bernie Sanders, I-Vermont, believes there must be an international coalition led by Arab nations in the fight against ISIS. Continue reading → Full Article Accountants CPA Hartford Articles believes there must be an international coalition led by Arab nations in the fight against ISIS. Bernie Sanders on fight against ISIS: “We have got to learn the lessons from Iraq” December 6 2015 Dickerson Face the Nation I-Vermont interview Senator Bernie Sanders transcript video
lesson Three Mile Island Lessons for COVID-19: FEMA and Me By www.cringely.com Published On :: Wed, 15 Apr 2020 17:02:37 +0000 Forty-one years ago this summer I was a young investigator working in Harrisburg, Pennsylvania and Washington, DC for the President’s Commission on the Accident at Three Mile Island, a big federal investigation chaired by Dartmouth Professor John Kemeny, who is best known as the father of the BASIC programming language. I learned a lot that summer and fall not only about nuclear accidents but about how governments and industries respond to crises. Some of those lessons apply to the current COVID-19 pandemic, which is also being poorly managed. This may surprise you (that 41-year-old lessons can still apply) but governments, especially, change at a glacial pace. The two federal agencies with which I mainly dealt were the Federal Emergency Management Agency (FEMA) and the Nuclear […] Digital Branding Web Design Marketing Full Article 2020 COVID-19 Economy Government Health history nuclear safety Uncategorized CDC disaster planning FEMA Three Mile Island Trump
lesson COVID-19 Lessons from Three Mile Island #2 — the NRC By www.cringely.com Published On :: Fri, 17 Apr 2020 22:03:58 +0000 My last column was about crisis management lessons I learned back in 1979 while investigating the Federal Emergency Management Agency for the President’s Commission on the Accident at Three Mile Island (TMI). Let’s just say that FEMA wasn’t ready for a nuclear meltdown. Today we turn to the other federal agency I investigated at that same time — the Nuclear Regulatory Commission (NRC). While FEMA was simply unprepared and incompetent, the NRC was unprepared and lied about it. Like FEMA, the NRC had recently undergone a rebranding from its previous identity as the Atomic Energy Commission — a schizoid agency that had been charged with both regulating nuclear power and promoting it. It’s difficult to be the major booster of technology while at the same […] Digital Branding Web Design Marketing Full Article 2020 COVID-19 history law nuclear safety Politics Atomic Energy Commission Chernobyl General Public Utilities GPU NRC Nuclear Regulatory Commission Three Mile Island TMI
lesson Lesson #3548 - Class Dismissed By survivingtheworld.net Published On :: Fri, 1 June 2018 10:30:00 -0500 Thank you, first and foremost, to theSwede. When I told you I wanted and needed to do some creative work, over a decade ago, you simply said "Okay" and were nothing but supportive. None of this would exist without you. Thank you as well to both Cannonball and Torpedo. Someday you'll be old enough to read these, and I hope you find them all as enjoyable, meaningful, and as embarrassing as they are/were intended to be. Thank you to Mom, Dad, Hanna, Emma, my grandparents, all extended family, for giving me the experiences, insight, and humor that crafted STW. Thank you Mitch, Donna, and all for their support as well. Thank you to so many friends, innumerable to name. Your support has meant everything. Thank you to classmates, advisors, and colleagues from the past 10 years at Cornell, NIST, and Northeastern, particularly to those who never found out about STW when it needed to remain a professional secret, and just as particularly to those who were in full support and encouragement when the secret came out. Thank you to so many students, but especially everyone from the NU ChemE class of 2015, who I am ever indebted to. Thank you to so many in the comics/creative community, especially Danielle Corsetto, Jon Rosenberg, Joan Cooke, Christopher Moore, Jessica Hagy, Holly and Jeffrey Rowland, Sara McHenry, Gary Tyrrell, Zach and Kelly Weinersmith, Matt Lubchansky, Monica Keszler, Ryan Walsh, every artist I have collaborated with, so so so many others. Thank you for all that you have done to bring me into your world, and for all that you have done for my career. It's been a very long time since I worked there, but thank you as well to Three Point for all those experiences at creative writing that almost certainly led to the creation of STW. Thank you to Westley, Sprite, Wakefield, Shiv, and Bitey, too. Why not. And finally, thank you to all of you kind readers. For however long you have read STW, thank you. I am so incredibly humbled by your support and kindness and so incredibly grateful for all that you have given to STW as well. I wish all of you whatever joy and happiness that you deserve. STW ran for 10+ years and 3500+ comics. It's as much yours as it is mine, now. Thank you all, so harking much. Full Article
lesson Good Lesson by Celtics534 [PG-13] By www.siye.co.uk Published On :: Sun, 26 Apr 2020 18:19:31 -0400 Getting to be there with her in the ghostly moonlight made everything Harry had gone through worth it... even if her brother was hellbent on tormenting them. Full Article
lesson In I Am a Padawan, Ashley Eckstein Pens Lessons on Failure and Hope By www.starwars.com Published On :: Thu, 30 Apr 2020 15:00:09 +0000 The voice of Ahsoka Tano tells StarWars.com about writing the new Little Golden Book and rewatching Star Wars: The Clone Wars for inspiration. Full Article Books + Comics Star Wars: The Clone Wars Ashley Eckstein | People | 4dee6499900dca226e63be24 I Am A Padawan Star Wars: The Clone Wars (2008)
lesson out of free lessons By www.marriedtothesea.com Published On :: Thu, 16 Jan 2020 04:00:00 EST Today on Married To The Sea: out of free lessonsThe Worst Things For Sale is Drew's blog. It updates every day. Subscribe to the Worst Things For Sale RSS! Full Article autogen_comic
lesson Classifying Books: Some Early Lessons Learned By floggingbabel.blogspot.com Published On :: Mon, 13 Apr 2020 22:06:00 +0000 .Flushed with the feeling of success that comes from having cleaned my office to such a degree that the rugs are now visible, I thought today that I would take on the problem of excess books. Surely there are some I don't actually need. So I chose a shelf at near-random (it was one of those actually accessible without moving the boxes of books stacked before it to another location), and started going through both rows (the shelves are double-stacked, of course) to see what they contained.Only to discover that the shelf was stocked with books placed there at seeming random. Mr. Evelyn's diary lies cheek-to-jowl with Gertrude Stein's Picasso. Jeff Danziger's Teed Tales abuts, appropriately enough, a history of Vermont. There is a collection of stories by T. Corgahesson Boyle, Zora Neale Hurston's autobiography, a novel by Sean Stewart, and a collection of essays by Ursula K. Le Guin. These last two, by the way, are misfiled since I have a science fiction section arranged almost alphabetically by author and a designated place for stacks of SF criticism and related essays. Which is where Gwyneth Jones' Joanna Russ should be as well.Here's T. H. White's wonderful collection of mythical animals from medieval bestiaries, The Book of Beasts. The Return of Fursey! Mosses from an Old Manse. Flann O'Brien's The Best of Myles reappears from hiding; after I've obsessively reread it a few times, I'll have to hide it somewhere else among my books, if I'm ever to read anything else. Oh, but there's also John McPhee's The Pine Barrens, which some of us persist in thinking his best book. Though it has competition. And here is a battered but charming old hardcover of Charles Fort's The Book of the Damned. I have a biography of Fort around here somewhere, though I doubt I'll find it today. Some few of these I haven't read--Fishing from Earliest Times is one example, though I'm sure I'll get to it soon. But I've read every story in The Corrector of Destinies, Melville Davidson Post's extremely odd collection of detective fiction (sort of), and I'll have to blog about it here someday.There are thirty shelves of books on one wall of my office and my first attack upon the one provided me with nothing to cull, And I've put aside a short stack of books to read or reacquaint myself with. Not have I done much to organize it--but wait! Here, just one shelf below is Damon Knight's Charles Fort. Up it goes, alongside The Book of the Damned, so nobody could say the last hour was wasted. Though it came close.Nor was I able to impose a theme upon the shelf, other than Books I Am Delighted to Possess. But maybe that's enough.In any case, it will have to do.Above: For technical reasons, I'm having difficulty uploading a picture of the wall of books in my office. So here's a pic of part of the wall of books in my bedroom. * Full Article
lesson Fire chiefs share lessons learned from recent high profile emergencies including hurricanes, hi-rise fires and hostile shooting incidents at the Urban Fire Forum By feedproxy.google.com Published On :: Wed, 27 Sep 2017 12:37:24 PDT Fire chiefs from France, the United Kingdom, and the United States gathered in Quincy, Massachusetts at the National Fire Protection Association (NFPA) Urban Fire Forum (UFF) to listen to first-hand accounts of some of the biggest emergency response incidents over the past 15 months, including hurricane response in Texas and Florida, the Grenfell Tower fire in London, and the Pulse Nightclub shooting in Orlando. Full Article
lesson 13 Inspirational Life Lessons For Success By feedproxy.google.com Published On :: Wed, 06 May 2020 15:00:40 +0000 One of the greatest teachers around is life. Through life, we experience all kinds of things. But more importantly, these experiences come with very important, inspirational life lessons. The beauty of these life lessons though is that you do not need to experience all of them first hand. Many people have already gone through various [...]Read More... Full Article
lesson Sometimes You Just Need a New Wallet (And Other Life Lessons) By feedproxy.google.com Published On :: Thu, 23 Apr 2020 02:43:46 +0000 There’s a lot of financial advice out there – and some of it is really, really good. We like to think that we publish some of it. We like to think that some of it finds its way home to readers like you and is found helpful. But today, members of our contributing staff (who... Keep Reading Full Article Managing Money
lesson The Profound Lesson of the Notre Dame Fire By www.spiegel.de Published On :: Fri, 19 Apr 2019 18:02:00 +0200 As the flames shot out of the roof of Notre Dame de Paris on Monday evening, a global community of concern quickly formed. It shows that the idea of cultural heritage is much more than just a UNESCO list. Full Article
lesson Lessons from deploying DNSSEC in Mongolia By blog.apnic.net Published On :: Mon, 04 May 2020 02:00:53 +0000 Guest Post: The most essential part of deploying DNSSEC was to understand what it is and how it works. Full Article <a href="https://blog.apnic.net/category/community/">Community</a> <a href="https://blog.apnic.net/category/development/">Development</a>
lesson Conservative talk-radio host Dennis Prager bemoans loss of racial slurs, gets history lesson By www.nydailynews.com Published On :: Fri, 08 May 2020 17:51:01 +0000 Conservative firebrand Dennis Prager has taken a break from pushing hydroxychloroquine and calling lockdowns “the greatest mistake” in history to rail against the loss of racist language. Full Article
lesson New Jersey teacher under investigation after inappropriate slavery lesson By www.nydailynews.com Published On :: Thu, 13 Feb 2020 15:19:10 +0000 Lawrence Cuneo, an eighth-grade social studies teacher in the coastal town of Toms River, is under investigation by school officials. Full Article
lesson Editorial: LAUSD is teaching a lesson on how to fight hunger during the pandemic By www.latimes.com Published On :: Fri, 24 Apr 2020 08:00:24 -0400 In tandem with some charities in the area, L.A. Unified is essentially running a collection of food banks. Full Article
lesson LeBron James and Lakers teach Zion Williamson some lessons in win over Pelicans By www.latimes.com Published On :: Mon, 2 Mar 2020 01:01:24 -0500 LeBron James finishes with a triple-double and shows off some moves in front of Zion Williamson during the Lakers' 122-114 victory over the Pelicans. Full Article
lesson Conservative talk-radio host Dennis Prager bemoans loss of racial slurs, gets history lesson By www.nydailynews.com Published On :: Fri, 08 May 2020 17:51:01 +0000 Conservative firebrand Dennis Prager has taken a break from pushing hydroxychloroquine and calling lockdowns “the greatest mistake” in history to rail against the loss of racist language. Full Article
lesson Editorial: Coronavirus is teaching us lessons on how to coexist with nature By www.latimes.com Published On :: Wed, 6 May 2020 06:00:50 -0400 Wildlife scientists say we can bring our new delight in nature to the other side of the pandemic, if we're willing to keep the romance alive. Full Article
lesson It's a Zoom cooking lesson with the Food team: Beer-braised chicken By www.latimes.com Published On :: Tue, 28 Apr 2020 09:00:56 -0400 Cooking editor Genevieve Ko teaches deputy Food editor Andrea Chang and columnist Lucas Kwan Peterson her beer-braised chicken recipes on a Zoom call. Full Article
lesson For American orchestras, survival lessons from the woman who rescued the L.A. Phil By www.latimes.com Published On :: Wed, 29 Apr 2020 08:00:08 -0400 Deborah Borda, now head of the New York Philharmonic, talks leadership in the coronavirus crisis. Her strategy: Invest in a future that people want. Full Article
lesson Ballet lessons from the living room: Dance classes during the coronavirus pandemic By rssfeeds.indystar.com Published On :: Mon, 27 Apr 2020 13:59:19 +0000 Kerry Kapaku, owner of DanceWorks Indy, teaches a Saturday ballet class from her home. The studio is offering online content due to coronavirus concerns. Full Article
lesson Tully: 3 lessons Todd Rokita should learn By rssfeeds.indystar.com Published On :: Wed, 11 Apr 2018 15:18:18 +0000 Todd Rokita is running for the Senate with a campaign that could hardly be less senatorial. And that's not a good thing. Full Article
lesson The big PPI lesson for banks By www.bbc.co.uk Published On :: Mon, 09 May 2011 10:02:36 +0000 The big lesson for the banks from today's decision by the British Bankers Association not to appeal against the high court ruling on Payment Protection Insurance is - funnily enough - very similar to the big lesson from the Great Crash of 2007-8. Which is that if a bank runs its business on the basis of what the regulators' detailed rules allow - rather than on the basis of what is commercially sustainable and sensible - public humiliation and enormous losses are likely to be the bitter harvest. In the case of PPI, much of what the banks have now acknowledged to be mis-selling seemed consistent with rules laid down by the regulator, the Financial Services Authority, in its handbook and its source book on the selling of insurance. But the FSA argued that following the letter of these rules was a necessary but not sufficient guarantee that the banks were behaving property. The FSA argued that the big banks should have been more mindful of its over-arching principles, notably the imperative of paying due regard to the interests of customers and treating them fairly. The banks appear to have been so seduced by the apparently huge profits available from insuring personal loans, mortgages and credit card debt that they pushed the insurance to all manner of unsuitable customers (the self-employed who could never make a claim for being made redundant, or those with pre-existing health conditions, that would invalidate claims, to name just two common examples). "It is very difficult to justify how we behaved" said one senior banker. "You can't imagine supermarkets treating their customers in the way we treated ours. I know my colleagues think that so long as we followed what was in the FSA's handbook, we shouldn't be blamed. But my view is that we forgot the cardinal rule, which is that we're there to serve customers, not to shove something down their throats which they don't need". This departure from the very basics of retailing is costing the banks very dearly indeed. Last week Lloyds - the market leader in PPI and the first of the big banks to say it would provide comprehensive restitution - said that the settlement would lead to a £3.2bn expense. Today, Barclays has quantified the compensation and related costs at £1bn. There will be a similar charge for Royal Bank of Scotland. And HSBC has just said it is setting aside £274m to meet these costs. In total for all the big banks, the costs are heading towards £6bn or so - and that's to ignore the compensation bill for hundreds of smaller firms which joined in the PPI mis-selling frenzy. Now what's striking is that the PPI debacle shares strong cultural characteristics with the behaviour that took many of the world's banks to the brink of bankruptcy less than three years ago. During the boom years before the crisis of 2007-8, you won't need telling that banks lent and invested recklessly - to subprime borrowers, to commercial property, to each other, through off-balance sheet vehicles, in the form of "structured" products which delivered the illusion of quality (inter alia). And much of this reckless lending and investing took advantage of the global Basel rules that give the official regulators' view of how much risk the banks were taking - and, as we now know, were catastrophically wrong. But - many bankers belatedly concede - banks should have known better than to make their judgments on how to lend on the basis of the regulators' rules. They should have done what other commercial businesses do, which was to lend and invest on the basis of what would be sustainable and prudent for the long term. Gaming or playing the Basel rules, and forgetting commercial common sense, led to disaster. It meant that Royal Bank of Scotland, in the autumn of 2008, looked like a sound bank as measured by the Basel rules, when to all intents and purposes it was bust. Of course it is reasonable to blame the regulators for framing the rules badly. But many would say that the banks were more at fault for mindlessly running their businesses on the basis of what the rules allowed. So what's the big lesson of both PPI and the 2007-8 crash? Well, it is probably that banks need to base everything they do on what is good for customers, shareholders and creditors in a fundamental sense - and not on what the rules allow them to do. PS Apart from the banks, another group of firms - the claims management firms - look set to be burned by the banks' decision to chuck in the towel and pay compensation to 2.75m or so individuals who were mis-sold PPI insurance. The banks will now set up operations to speedily process claims for compensation. So they would argue that there is no point in their customers using the services of claims management firms, because in doing so those customers would not gain any additional compensation but would have to pay commission to the claims handler. Full Article