Two-way texting, when a customer can proactively text your business and receive a response or have an entire digital conversation, offers a way to bolster client communication and as a result, satisfaction.

If you treat a customer well, they will recommend your services to three others. However, if you treat a customer poorly and make them feel cheated, they will spend a lot of time spreading negative feedback, especially on social media.

The consumer mindset around bathing is evolving to view showering as far more than a simple rinse to get clean, but rather as a time to relax, unwind and wash away the day-to-day stresses of life. In fact, consumers are making purchases to support this shift. According to a recent survey commissioned by GROHE, more than 65% of respondents are enhancing their time in the shower with various add-ons, such as soothing aromas, music and gentle rain shower products to elevate their “me time.”

I reached out to some of the best coaches in the industry for some perspective on communicating clearly and effectively with customers and each other and best practices for how contractors should handle communication breakdowns.

Over the years, I've had many homeowners read my books and then write to tell me they knew more about their system than the contractors that came to their houses. This was particularly true when it came to steam heating.

The new Hygienically Clean Certification Portal launched on April 15 as part of the Hygienically Clean Certification Program Enhancement Initiatives. 

MCR Safety is proud to announce that Paul Harris will be leading our Sales and Customer Service as well as Consulting and Compliance teams as our newly appointed Vice President, US Sales. 　

Grainger has demonstrated a commitment to sustainability by implementing environmentally friendly practices across its operations. 

Recognized for Best Measurement in Customer Experience, Best Use of Insight and Feedback, and Customer-Centric Culture

TeleCloud is thrilled to announce its recent acquisition of DiRAD's Nextphone customer base, further strengthening its position in the industry.

Raymond E. Kordupleski channels years of expertise into his work with Customer Value Management, LLC

Helping Customers Get to a Better Financial Situation

The Oklahoma-based Lifeline & ACP provider will test the in-store distribution of FreeCast.

Claiming your vision insurance before the end of the year allows customers to save on prescription eyewear and start the new year with clear vision thanks to SmartBuyGlasses

Correct vision and lenses are essential for optimal eye health. With support from online opticians, SmartBuyGlasses makes prescription eyewear accessible to everyone

Burlywood is committed to transforming the SSD industry from a hardware-centric, one-size-fits-all market to software-defined flash solutions that optimize the needs of individual applications.

Certification Empowers Vector Choice To Deliver Exceptional Customer Service Consistently

Future Electronics attended the 2023 Calgary Stampede and hosted employees, customers, and suppliers for a VIP experience

The new cleanroom will add new capabilities and help to meet growing demand from new and existing customers.

Rantle East Electronic Trading Co.,Limited, a leading electronic component supplier in China, has announced a milestone in their work. They have now gained the trust of more and more customers who have bought Rantle Electronic components.

A lending solution that takes customers to a better financial situation

The right lending solution when cash is needed in a hurry

KIDaccount is a leading provider in daily school safety and dismissal security.

Unlocking Future Success with Triple Materiality – Learn How Anticipating Customer Needs Drives Sustainable Innovation and Growth. Exclusive Insights in Our Upcoming Webinar and Complementary Whitepaper.

Tidy Task, a Denver-based cleaning company, ran a promotion last November for recurring customers that just paid off big for lucky customer that opted-in.

SWFL Golf Carts provides personalized golf carts in Florida for a unique and fun experience on the green.

Child Classroom, a China-based modern kindergarten design and furniture manufacturer, provides customized and innovative kindergarten furniture design for various customers worldwide.

Homeowners Can Qualify For Carrier Cool Cash Rebates on HVAC Upgrades, Generous PSE&G Financing, and Discounts on Routine Fall Maintenance

In an industry that has experienced scams and unethical practices, ROMTech® is emerging as a beacon of integrity and dependability.

ROMTech's PortableConnect Device reviewed

1StopBedrooms Reviews

Three-day weekend-long event planned November 11-13 featuring giveaways, prizes, discounts and more! The store is giving away unopened boxes of sports cards, branded merchandise including shirts and hats & more!

Recognized for Excellence in B2B Customer Experience, Learning & Development, and Customer Insight & Feedback Utilization.

Imperial Landscaping strives to provide quality lawn care services at great prices.

Hong Kong-based furniture company Belffin offers an exclusive collection of modern modular and sectional sofas. Its products combine fashion and functionality to ensure quality and durability.

H3 shines the spotlight on its best-in-class credentialing and enrollment solutions with a fresh, new web presence.

Amid the prolonged COVID-19 pandemic, preparations for personal hygiene are becoming more important. In particular, smartphones, masks, and tumblers are essential items for modern people, but they are also hotbeds for germs.

HollaEx chooses iDenfy's biometric identity verification

Featuring advanced search capabilities and an enhanced user-friendly design, the new website aims to transform how customers interact with Carmel Stone Imports' extensive catalog of premium stone products.

Local York County small business lands Top Design Award

Learn about the bountiful deals going on at GRH Kratom for Thanksgiving week! Sales start Wednesday, don't miss out.

Revolutionizing the Cleaning Industry: TidyTask Unveils New Website and Cutting-Edge App to Redefine Standards and Enhance Customer Experience

Community and regional financial institutions can now offer account holders seamless experiences while unlocking more lending opportunities and reducing overhead costs

ROAM users can now migrate to an advanced street lighting management system to manage their ROAM deployments thereby protecting their investment in ROAM hardware while getting ready to support their smart city initiatives

The campaign features video interviews that showcase the motivations and milestones of the India Sweet Master employees as well as guests' memories at the restaurant

Local Celebrity Chef Laura Stewart continues to pave the way for company's offering delicious and healthy healing food options.

WebCE Wins Third Consecutive Customer Service Award Commends Recent Efforts

Experience Mindfulness and Balance with Zen Kratom's Guaranteed Chemical-Free and Pure Kratom Products

ShorrExpress® Product Line Hedges Supply Chain Disruptions, Bringing to Market Affordable, Available, and Quality Packaging Supplies