Dave Engebretson explains the threat posed to traditional residential security dealers by broadband service providers and DIY systems.

Learn how to use Google Business Profile to increase your search traffic.

You might think that marketing ends once you land the customer. You’d be wrong. Marketing involves much more than glossy ads and compelling social media.

Existing customers are your most under-utilized marketing target.

End users need help with technology management. It’s a function they’re often ready and willing to outsource, including the tracking, monitoring and managing of security devices, and more.

Learn about some common configurations of cloud video and questions to ask to determine the best one for your customers’ operations.

For quite some time I’ve been preaching that the security industry is in ‘pole position’ to be the source for delivering the smart home and connected living.

When the pandemic hit in March 2020, one of the most difficult things for many workplaces was the almost instantaneous shut-down and the need to send employees home to work.

The partnership enables the companies to offer an embedded, end-to-end solution that allows GSOC operators monitoring disparate sites to generate a security response through RSPNDR with the click of a button.

In remote video monitoring, best practices at the customer premises lead to successful outcomes at the central station.

AlarMax’s new e-commerce platform offers security dealers and integrators a personalized, efficient tool to streamline their operations and enhance customer service.

Pre-COVID-19 pandemic work life may not return as quickly for employees in customer-facing industries. As some experts see it, the immediate future for workers in grocery, retail, hospitality and similar sectors still includes the risk of stress and anxiety stemming from interactions with angry or aggressive customers.

Cambridge, MA — Nine out of 10 customer service workers recently surveyed say they’ve experienced an increase in customer abuse and hostility over the past 12 months.

Arlington, VA — Six fatal incidents involving customer truck drivers in the past three years have prompted the Mine Safety and Health Administration to issue a safety alert.

Ecore International has been upcycling rubber into high-performance surfaces for over 40 years. The firm announces the launch of its TRUcircularity program, which aims to eliminate rubber waste by recycling and reimagining every end-of-life rubber floor. 

During her tenure as vice president of customer and community, Hughes was instrumental in nearly doubling the organization's revenue.

Bitsight, the cyber risk management solutions provider, has introduced new asset mapping capabilities to help companies better manage vulnerabilities across their extended attack surface.

H&M clothing, footwear and accessories store on Tverskaya Street in Moscow closed on November 30.  An employee was filmed removing store banners and signs. A note to customers on a window says that the store is permanently closed, but all returns will be processed accordingly.  The staff of H&M Russia recorded a video in which they say goodbye to customers. 

The use of RFID offers a whole range of advantages, two of which clearly stand out: precision and speed. DENSO explains what this means for the retail sector.

The number of POS software installations at major retail and hospitality operators worldwide surpassed 9 million as of June 2023, according to a new study from strategic research and consulting firm RBR Data Services, a division of Datos Insights.

By Jeremy Landau, freelance writer.

Retail's dynamic environment is seeing a real shift, driven by the integration of advanced software solutions. This goes beyond a mere technological upgrade – it's about completely transforming the customer experience.

The retail industry is witnessing an unprecedented level of competition, and traditional marketing strategies are becoming obsolete.

Recognizing the need for enabling innovative digital customer experiences, Ergonomic Solutions will showcase a comprehensive lineup of engaging customer facing solutions to drive personal interaction in retail and hospitality environments at EuroCIS 2024 (Hall 9 A40) in Dusseldorf from 27th – 29th February.

By Jack Pollard, freelance writer.

Retail is one of the most competitive landscapes out there today. Consumption is at an all-time high, but the cost of living crisis means that brands need to fight harder than ever to convince consumers that their products are what they need.

The Posiflex Group has responded to rising demand from customers in Europe by recruiting a seasoned executive to boost the European sales and marketing operations in its KIOSK subsidiary, a manufacturer of kiosks and interactive displays.

Building on the theme, ‘Make the impossible, possible’, Manhattan Associates has opened its annual EMEA Exchange event to an audience of more than 300 customers and press, with keynotes that introduced the European market to Manhattan Active Supply Chain Planning and Generative AI solutions; Manhattan Active Maven and Manhattan Assist.

By Franklin Carpenter, freelance writer.

The importance of customer data in retail continues to grow, pushing businesses to seek efficient management strategies. Cloud computing has proven to be a powerful resource for tackling customer data challenges, enabling retailers to streamline their processes.

PayPoint has announced its partnership with

Digital wallet and fintech platform Careem Pay has launched...

Ticketmaster seems to have experienced a data breach, with the ShinyHunters hacker group claiming to have exfiltrated 560 million customer data

Auto Contact, our range of self-service solutions, can help free up agents to handle more complex and revenue-generating calls –and at the same time improve the overall customer experience whilst reducing costs.

Suresh Khadakbhavi, CEO of Digi Yatra, envisions a seamless travel experience through innovative technology, emphasizing privacy, efficiency, and sustainability while transforming air travel into a contactless, user-friendly journey.

Care isn’t just part of the name at GSK Nutritional Healthcare. It’s at the heart of its customer help lines. But Ashley Thomas knew that the company’s legacy telephone technology was becoming a bit of a hindrance. Keen to boost customer service with new technology, a review of the market led Ashley to BT Cloud Contact

Tesco, one of the world’s largest retailers, is using the BT Cloud Contact solution to give its UK customers an enhanced, more flexible and more responsive contact centre service.

It may be counterintuitive, but the more positive online reviews a product gets may actually lead to a net negative profit for the retailer. That's the conclusion of new research by a team of marketing experts from a Dutch and a German university that will be published in the September 2016 issue of the Journal of Retailing.

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Satisfy your customers and win in the stock market, says a new study by a team of researchers from Michigan's University Research Corridor, who found positive stock returns on customer satisfaction far out-distance competitive market measures that have been in play for more than half a century.

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It offers centralized request management, omnichannel integration, self-service capabilities, enhanced visibility for business partners, employee training and tools, powerful analytics capabilities, seamless integration with existing systems, and comprehensive service offerings.

Microsoft's clusters of Advanced Micro Devices' flagship MI300X AI chips will be sold through its Azure cloud computing service. AMD, which expects $4 billion in AI chip revenue this year, has said the chips are powerful enough to train and run large AI models.

New platform features seamlessly combine visibility data from all modes, truck appointment scheduling, and warehouse yard management—driving productivity and performance

Companies that make belts, conveyors, and associated equipment like motors have a wide array of customers in the snack food and wholesale bakery industries, because every food production facility relies heavily on these technologies throughout their processes.

Snack food and wholesale bakery companies in the market for machines that help prepare, store, transport, and otherwise handle ingredients are most focused on qualities like automation, ease of maintenance, and the ability to deliver higher performance in throughput and accuracy.

A leader from the bakery chain talks growth, innovation, and maintaining quality standards.

Snack and bakery companies looking at new or improve extrusion equipment to create puffed and popped snacks, bakery items like nutrition bars, and other types of SKUs have features and benefits like cleanability, flexibility, and remote support high on their list of considerations, according to companies that make extrusion equipment.

When it comes to equipment like ovens and proofers, internet connectivity, wider and larger machines, artisanal production methods, shorter bake times, reversible belts, energy efficiency and improved cleaning and sanitation are all top considerations in today’s market.

MECATHERM has launched the Authentik Baguette, a solution that allows manufacturers to meet the new expectations of consumers looking for more authentic products, with a product positioned midway between the classic baguette and the artisan-style baguette. 

Serving a substantial portion of the Southeast, including the Five Guys hamburger restaurant chain, Masada Bakery has a deep commitment to customer service, quality standards and an ability to flex with a major growth curve in a tough economy. It’s for these and other reasons that we named it our 2012 Wholesale Baker of the Year.

Top of mind for snack food and wholesale bakery companies who in the market for new or improved mixers are qualities like consistency, temperature control, and the ability to distribute raw materials fast and efficiently.

Different shapes, quicker changeovers, better sanitation, a smaller footprint, more automation, and a balance of speed and safety are among the top-of-mind criteria for customers of slicing and cutting machines in the snack and bakery industry, according to machine manufacturers.

The 2010 Census revealed that one in every six U.S. residents is Hispanic. The U.S. Hispanic population ranks second worldwide. Unfortunately, the growing Hispanic population experiences similar health issues as non-Hispanics but the prevalence may be higher.

Snack and bakery companies looking to purchase new or improved ovens, proofers, fryers, and dryers have a long list of requests when it comes to features and benefits, according to manufacturers of those types of equipment.

Other priorities include frying more than one product concurrently, handling both older and newer snack and bakery formulations.