DoorBell is an easy-fast "tap to video talk" for 1:1 comms with no login, password or download required. Visitors can also text chat during the video call and is integrated with a 24.7 chatbot for offline comms.

Jason Indelicato, the esteemed CEO of Vantage Custom Software, is an industry leader driving the next wave of digital transformation

Alexandra Feldberg and Tami Kim, assistant professors at Harvard Business School and the University of Virginia Darden School of Business, respectively, say companies are overlooking an important place to root out bias: on the front lines with customers. While many firms are promoting a more equitable workforce through their HR functions, too few firms even realize how costly bias can be in everyday interactions between workers and customers. The researchers explain how organizations can identify and address this overlooked problem. Feldberg and Kim are the coauthors of the HBR article "Fighting Bias on the Front Lines."

From videos of drunk and disorderly airline passengers to stories of hospital visitors angrily refusing to wear masks, customer-facing work seems to have gotten a lot more difficult – even dangerous -- over the past few years. It's important that organizations understand the experience of frontline workers now, and help to better protect their employees, says Christine Porath, professor of management at Georgetown University. She's studied incivility for 20 years, and has spoken to workers in many industries in the last few years about what it's like working with customers today - with stress, anger, and incivility seemingly on the rise. And she has advice for managers and leaders. Porath is the author of the HBR Big Idea article "Frontline Work When Everyone Is Angry."

Modern knowledge management and training are perfect complements to each other?the peanut butter and jelly for your breakfast toast.

Qantm AI will incorporate SQream's offerings to streamline data analytics for complex insights across industries

This latest release leverages technologies from OpenAI, Meta, and Google

Versium's Dedupe allows users to compare data points across various fields

The average abandoned cart rate is 70%. That’s every seven out of ten of your store customers who set up their cart don’t complete their purchase—your WooCommerce cart page is leaking money! You can fix this by customizing it. Adding your brand, upsell offers, discount coupons, and trust-building elements are great ways to make customers […]

The post How to Customize Your WooCommerce Cart Page for More Sales! appeared first on Elegant Themes Blog.

Making Global Styles and the Customizer work together

Online retail sales have been growing steadily in recent years, reaching record highs in 2015.  Shoppers spent a combined $4.33 billion on Thanksgiving Day and Black Friday alone.  Customers are purchasing things like clothing and accessories more than anything else, despite the fact they can’t try it on before buying.  This is great for retailers […]

The post Why are your customers unhappy? first appeared on TECH Intelligence and is written by Brian Wallace.

In today’s competitive landscape, businesses are constantly seeking innovative ways to stand out and attract new customers. While traditional marketing strategies have their place, one of the most potent tools at your disposal is often overlooked: customer referrals. When satisfied clients share their positive experiences with friends, family, and colleagues, they not only validate your […]

The post 5 Easy Ideas To Get More Referrals From Your Customers appeared first on Designer Daily: graphic and web design blog.

Beautiful, high-converting checkout pages: Customize your WooCommerce checkout page with these tools and tips! Video + step-by-step instructions.

There are over 7000 languages spoken in the world today, and it’s constantly increasing. Without the help of translation tools, many of us would not be able to make friends or do business with people beyond our geographical borders due to language barriers. However, if there is one language everybody on this planet speaks fluently […]

Are you looking for a way to alert your customers about a discounted price in your WooCommerce store? Price drop campaigns show popup notifications when your brand reduces the price of a product. Sending your visitors alerts allows you to improve engagement and maximize sales on your website. In this tutorial, we’re going to show […]

The post How to Alert Your Customers of a Price Drop in WooCommerce first appeared on IsItWP - Free WordPress Theme Detector.

Custom fields are definitely very useful and are used on many WordPress installs. Today I’m going to show you how to easily get custom fields values outside the loop.

The post Calling custom fields for next/previous posts appeared first on WPCult.

Bringing data to life in your application can be done without the usual headaches. Paul Scanlon shows you how you can build beautiful data visualizations using the Google Analytics API, and you won’t have to spend any time “massaging” the data.

Creating ready-to-implement Lottie animations with a single tool is now possible thanks to SVGator’s latest feature updates. In this article, you will learn how to create and animate a Lottie using SVGator, an online animation tool that has zero learning curve if you’re familiar with at least one design tool.

Today’s business landscape is a complex, fast-evolving terrain where the need for agility has never been greater. Enterprises are under constant pressure to enhance customer experience while streamlining operations. This has led many to use Artificial Intelligence (AI) for solutions. One AI tool that has mainly gained attention is the chatbot. A chatbot is a […]

The post Why Use a Chat Bot: Customer Experience Benefits appeared first on 3.7 Designs.

Peter Reader, University of Bath explains that E-communications, e-marketing and social media are hot topics for university marketers and communicators, with old ideas of 'control' looking more and more unrealistic. Now the talk is of 'influence', viral marketing, students as customers, and of client management, with the web and web technologies seen increasingly as the university's most important marketing tools. So what are the challenges, and what are the issues with which marketers will face us? Expect more of "why" and "want" than of "how"!

Tenable®, the exposure management company, today announced new risk prioritization and compliance features for Tenable Nessus, the #1 vulnerability assessment solution in accuracy, coverage and adoption. Nessus supports new and updated vulnerability scoring systems – Exploit Prediction Scoring System (EPSS) and Common Vulnerability Scoring System (CVSS) v4 – to help customers implement more effective prioritization for risk reduction and maintain compliance.

Due to evolving threats and expanding attack surfaces, organizations rely on multiple risk scoring systems, which are not effective risk qualifiers on their own to determine criticality. With Tenable Nessus, customers can take advantage of the latest industry-adopted vulnerability scoring systems – EPSS and CVSS v4 – and Tenable Vulnerability Priority Rating (VPR) to identify and take action on the vulnerabilities that pose the greatest risk specific to their environment. Leveraging an advanced data science algorithm developed by Tenable Research, Tenable VPR combines and analyzes Tenable proprietary vulnerability data, third-party vulnerability data and threat data to effectively and efficiently measure risk.

“EPSS and CVSS are single variables in the risk equation – context around exposures delivers a deeper level of understanding around true risk,” said Shai Morag, chief product officer, Tenable. “Recent Tenable Research found that only 3% of vulnerabilities most frequently result in impactful exposure. We’ve optimized Nessus to meet the evolving needs of our customers, empowering informed vulnerability prioritization strategies to address these critical few.”

Key features in this release include:

• EPSS and CVSS v4 Support enables users to see and filter plugins by EPSS and CVSS v4 score, further informing prioritization strategy. This feature enables security teams to remain compliant with organizational policies that require the use of EPSS or CVSS as the primary scoring system.
• Nessus Offline Mode addresses challenges with conducting vulnerability scans offline in air-gapped environments. Building upon existing offline scanning capabilities, Nessus runs critical services only, removing unwanted traffic generated by functions that rely on an active internet connection, thereby ensuring the security of sensitive data within a secure environment.
• Declarative Agent Versioning On-Prem enables users to create and manage agent profiles in Nessus Manager for Tenable Security Center. Users can specify a product version for an agent deployed in an environment, thereby reducing disruptions in day-to-day operations and enabling users to adhere to enterprise change control policies.

Learn more about vulnerability and risk scoring by checking out the Inaugural Study of EPSS Data and Performance developed by Cyentia Institute and the Forum of Incident Response and Security Teams (FIRST).

Join the upcoming Tenable webinar titled, From Data to Defense: Harnessing Predictive Scoring to Strengthen Your Cybersecurityon September 12, 2024 at 2:00 pm ET, by registering here.

Tenable Nessus is available as a standalone product and is included in Tenable Security Center and Tenable Vulnerability Management. More information on Tenable Nessus is available at: https://www.tenable.com/products/nessus

About Tenable

Tenable® is the exposure management company, exposing and closing the cybersecurity gaps that erode business value, reputation and trust. The company’s AI-powered exposure management platform radically unifies security visibility, insight and action across the attack surface, equipping modern organizations to protect against attacks from IT infrastructure to cloud environments to critical infrastructure and everywhere in between. By protecting enterprises from security exposure, Tenable reduces business risk for more than 44,000 customers around the globe. Learn more at tenable.com.

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Media Contact:

Tenable

tenablepr@tenable.com

The two-day event will once again take place in the UK city of Nottingham.

The integration of 3D scanning and additive manufacturing has opened new possibilities in metrology. Analyzing the technical intricacies of 3D laser scanning hardware and software reveals their pivotal role in shaping engineering's future.

Heatcraft Worldwide Refrigeration announced the launch of THE HUB, the company’s latest eTool platform that will enable users to gain faster access to the tools, information, and products needed to quickly service customers' needs.

ESG funds are experiencing a record year, as more investors, such as pensions fund managers, are making it a top priority when deciding where to put their money.

A Thybar Retro-Mate® is custom made to adapt your existing roof curb to a new rooftop unit. It saves time and costly roof reconstruction, preserves roofing integrity, reduces system downtime, and takes advantage of existing ductwork.

It’s easy to forget that what is a regular day on the job for you is a significant event in the life of your customer.

The foundation of success for HVAC pros lies in establishing client relationships, recognizing that being the initial point of contact during times of need is paramount.

Cameron Lowe was on a routine system checkup when his customer, David Killian, was stricken. "I was just gone. My heart had stopped," Killian recalled. A dispatcher talked Lowe through cardiopulmonary resuscitation, and together they kept Killian alive.

HVAC contractors have an underutilized tool available to help optimize their businesses: customer data.

At some restaurants, customers can place an order online and go pick up lunch “as soon as possible” or “at a scheduled time.” Increasingly, service providers — like medical offices — are giving customers the option to schedule online, too. And the HVAC field is no exception.

The AI features in communications software, such as voice-to-text and message-flagging, have made for faster, easier customer-contractor communications that are also more personalized and have less room for misunderstanding.

This product features multicolored Chroma LEDs that allow users to choose from 24 hues with the included wall control.

Designing, selling, and producing AHUs is a long process. Is there anything we can do to accelerate the process?

When customers call your service company, it’s for one thing — your expertise. They don’t want a price, the problem fixed, the fast and cheap solution, etc. like many technicians think. They want good information and possibly a little guidance to make a good decision.

Fieldpiece Instruments opened a U.K. office to add to its European operation and to provide sales and customer service in the United Kingdom.

As AI technology continues to advance and becomes nearly indistinguishable from a human representative, HVAC companies can use these tools to help streamline the workloads of CSRs.

ServiceTitan software is a platform where residential HVAC, plumbing, and electrical businesses can access everything from call bookings, customer experience ratings, dispatching, marketing campaigns, and financing options for customers.

“Obviously, energy conservation and energy efficiency are two huge trends in the market.”

Trane introduces Thermal Battery™ Storage-Source Heat Pump System, Trane/Mitsubishi Electric HVRF, Versatile Axiom™ Water Source Heat Pumps, Next-Generation Precedent® Rooftop Units, and two enhanced air handlers. 

The Raphael Rooms in the Vatican are universally known as one of the greatest works of art ever created. During a typical summer, temperatures in Rome can soar as high as 104°F. So the decision to install air conditioning in the Raphael Rooms for the first time ever was an easy one.

Portable cooling systems work well as temporary solutions and can also serve as long-term options for unconditioned spaces like factories and warehouses.

The world is headed into a greener future and Johnson Controls wants to act as a leader in getting there. That will take smarter, more efficient HVAC equipment.

The Fieldpiece booth commanded a lot of attention on the show floor at this year’s AHR Expo in Atlanta. Those who didn’t have time to wait in line to find out why may be wondering, “What was all the rage about?”

The path to temperature control through smart thermostat technology is more involved than many customers realize.

Consumer awareness and opinion of heat pumps are both improving, along with the technology. Manufacturers see a strong market ahead, although some challenges remain.

As HVAC providers, we have the ability to advise homeowners, builders, and property managers on ways to improve their indoor air quality.

The growing electricity demands being placed on the country’s century-old grid are resulting in an increased number of unexpected power outages across the U.S.

It is 2018, and this is not your father’s rooftop equipment. The old, reliable system taking up space on the roof has become so much more.