More than 150 employees, locations in Itzehoe and Tübingen, strong partnerships, and a sustainable footprint as a developer and manufacturer along the entire value chain: That is the record CUSTOMCELLS has built in the ten years since the company was founded.

The Customcells company is investing tens of millions in the expansion of its Itzehoe site in Schleswig-Holstein.

- Application process for achieving Design Organization and Production Organization certifications from the EASA - Participation in "AERO Friedrichshafen" together with VÆRIDION - Release of the whitepaper "The Enabler of eAviation: Advanced Batteries for a Cleaner Sky"

water pearls and the the gemstone is fresh viesearch com simplyukgadgets all about new gadgets. Lumber is readily available and it's a replaceable resource ...

4 Pillars of Outstanding Customer Service
1. The Perfect Product
2. Caring Delivery
3. Timeliness
4. Build an Effective Problem-resolution Process

complete article

85% of small businesses get customers through word of mouth. Here are steps you should do to generate word of mouth from customers.

complete article

Having a clear vision of your expected customer base will increase your business chances of success. Clearly defining your target audience — whether it is senior citizens, busy moms or millennials in California — can help answer a lot of questions and overcome obstacles that may be plaguing you as you kick-start your online store. Some of the business questions you will be addressing include:

complete article

Loyal customers are precious. Identifying the details and creating a system to make sure they are taken care of is key.

complete article

1. Contribute to your community.
For Chiodo, offering his time and resources to the community is not a chore so much as it is part of his commitment to doing the right thing.

Last summer, for example, Chiodo and his team installed four new air conditioning units at a local animal shelter where the cooling system was on its last legs. Instead of handing the shelter a hefty bill, Chiodo worked with his distributor to have the equipment donated. He handled the labor for free.

complete article

It is common knowledge that targeting customers will result in a higher sales conversion than non-targeted, random traffic that just happens upon your website. In order to effectively target your customers, you need to know who and where they are. Customers come in all shapes and sizes, so how do you discern which customers are the best to target?

The following are tips to identify your best customers...

Tips to Identify Your Customers

Visitors seldom leave a small business website with a neutral impression. For most prospects, your small business is an unknown quantity, so their first impression of your company will either make them more comfortable doing business with you or less comfortable. For this reason, you want their first experience with your website to inspire them to contact you—not your competitor.

These are the 10 biggest website problems that can drive potential new business away:

complete article

For tips on keeping your business customer focused and more, check out this recent content from members of the online small business community.

complete article

Whether you realize it or not, artificial intelligence has become a ubiquitous part of our lives. Companies large and small are embracing the opportunity to achieve more and set bigger goals by using AI. Solid proof of this embrace can be seen in CRM giant Salesforce, which embeds AI into its leading CRM platform. Driven by the idea of democratizing AI so companies of all sizes can deliver smarter, more personalized, and predictive customer experiences, Salesforce created Einstein, your personal AI data scientist to guide you through your day.

complete article

Did you know that nearly 96 percent of your first-time visitors are not ready to purchase from your website right away? That means in most cases, in order to make a sale, you need to encourage your visitors to return more often to your site.

Retargeting is the best way to target your first-time visitors on different marketing channels and encourage them to return to your site. Since retargeting helps you to target your existing prospects, it will likely boost more engagement than untargeted ads, making your entire campaign cheaper and cost-effective.

complete article

Video is a medium that gives your small business lots of different options for communicating and sharing information with customers. But it can be sort of overwhelming for some small businesses. Arielle Kimbarovsky of CrowdSpring offers some suggestions for businesses looking to make the most of video in a recent post.

complete article

Grow or die.

It sounds like the title of a rap song, but its actually the business idea that if your company does not grow, it is probably not going to make it. The reality is that you don't need to get bigger. What you need is a stream of customers to replace the ones that move, buy from you a little less, or have other life circumstances that change the level of business they do with you.

Yes, it is nice to add business and grow.

complete article

Reena Singh. Customer Service Manager at Prime Aviation Services Pvt. Ltd. Location South West Delhi, Delhi, India Industry Airlines/Aviation

Everyone on the Internet fears the day that Google will enter their market. Today the fear was tangible for Rollyo and Swicki. The Financial Times reported that Google will launch tomorrow (Tuesday) "...a customisable search engine that users can carry on their own blogs and other websites..." and compares the new service to Rollyo.

Matthew Ingram carries the photo of a shark on his post about this development. Ingram points out that when Google entered the calendar market, competitor Kiko gave up and sold themselves. He asks whether or not this was the right decision -- pointing to Paul Graham's post at the time "Google Does Not Render Resistance Futile."

I find myself agreeing with Paul and Rex Hammock puts his finger on it when he writes:

There’s a social networking aspect of Rollyo that probably won’t be a part of the Google product, however the Google product will likely offer publishers, including bloggers, an instant way to monetize narrow search in the Adsense program they’re already participating in.

For all of the things that Google has done right in technology, they have done very little well in the category of social. It isn't too late for them to learn but if history is any guide, they will miss the importance of the social network in search as well.

And frankly having a strong competitor forces you to do the two things which you most need to do in any case when you are a small business -- innovate constantly and be 500% better than your larger competition. Then Google can educate the market about why the market needs your product and then you can deliver on the market's expectations. That is what YouTube did.

Would you like to Dropship custom t-shirts? Click Here Now, it's easy!

From the 2010 archives, The ARF Social Media Experience: Lynne d Johnson, SVP Social Media, The ARF interviews Samantha Skey — CMO, Passenger about customer engagement as the new marketing @ ReThink 2010: The ARF Annual Convention + Expo. In...

Published at LXer: The latest release of the de facto default desktop of most Linux distros brings some new features � but the GNOME 4x transition isn't done yet. GNOME 47 was released last week,...

Hello,

We have some GREAT news for those of you that are with BT. As you may know, BT has made calls to 0870 numbers FREE OF CHARGE.

This means that you can now use our access number 0870 794 8155 to make free calls to most destinations, including the USA, Canada, Poland, Sweden and many more.

To make things easier for you, all countries eligible for free calls are listed in our special rate tool, available here:

http://www.extracall.com/bt.html

Please note that BT has limited these free calls to 60 minutes per call. Full terms and conditions are on our website. If you are not on BT, we still offer great value calls to every destination worldwide - either via our instant-access service, or our new top-up service.

Start saving money today on all your calls with us.

Best regards,
Alex
http://www.ExtraCall.com

 

Companies Missing Big Opportunity to Turn Customer Pain Into Competitive Gain, Says CMO Council Report

Despite overwhelming agreement on the importance of customer experience and word-of-mouth, senior marketers admit their companies are failing to take decisive, company-wide action to integrate customer voice and experience into key business and marketing processes, according to a new study by the Chief Marketing Officer (CMO) Council.
Sponsored by Satmetrix, the Net Promoter Company, the study, titled "Giving Customer Voice More Volume," revealed that a surprising 58 percent of the 480 executives surveyed said their companies do not compensate any employees or executives based on customer loyalty, satisfaction improvements or analytics. Some 38 percent said their companies have no programs in place to track or propagate positive word of mouth among customers. In addition, only 29 percent said their companies rate highly in their ability handle and resolve customer problems or complaints.

The CMO Council study underscores critical deficiencies in the way companies measure, optimize and leverage customer experience to drive loyalty, improve brand value and increase business performance and growth, including:

-- Insufficient availability and aggregation of real-time customer
experience data across touch points that should be shared across the
organization

-- Poor use of customer interactions to collect insights and intelligence
or maximize up-sell and advocacy opportunities

-- Lack of Internet processes and systems to track online word of mouth
and drive customer advocacy

-- Intermittent or deficient monitoring of customer experience that fails
to provide true and timely insights into problems and opportunities

-- Too few compensation programs tied to customer experience, loyalty and
satisfaction gains

"Customer experience is one of the most critical determinants of brand strength and business growth. Yet, most organizations and senior marketers suffer from major blind spots and gaps in the way they interact, handle and respond to customer issues or problems," said CMO Council executive director Donovan Neale-May. "CMOs must assume ownership for the customer experience and establish enterprise-wide measures and disciplines to ensure continuous improvement. We are missing a major opportunity to turn customer pain into competitive gain at every touch point through better use of web and contact center technologies and processes."

Customer listening, learning and leveling are critical qualities that need to be part of an institutionalized corporate culture, notes the CMO Council. Yet, survey data demonstrates that most companies are not taking advantage of these opportunities to drive company-wide performance improvement and business growth. Instead, most companies treat customer interactions around service situations and incidents only as a problem that needs quick resolution:

-- Only 38 percent of companies gather customer insight from customer
engagement situations.

-- Just 32 percent look for ways to turn problems into new sales
opportunities, and only 15 percent introduce new products or services to
further monetize the relationship.

-- Merely 17 percent use the opportunity to identify and cultivate
potential customer champions and advocates.

While companies have a long way to go in turning detractors into brand advocates, senior marketers are clearly aware of the importance of customer experience. In fact, 83 percent of respondents said it is either "essential" or "increasingly important" in driving brand advocacy and business performance. In addition, 84 percent said positive customer experiences and word of mouth have helped their brands and businesses grow. There were 44 percent of respondents who admitted that high-profile negative customer experiences had at some time compromised their brands.

Only 31 percent rate their company's commitment to customer listening highly, but another 35 percent say it is "getting better." Although 34 percent of respondents said their companies have made no changes to the way they track and analyze customer experience in recent years, it can be seen as a positive development that 45 percent of respondents say their companies have taken steps to better integrate and analyze customer data. Another 39 percent said they have increased personalization and intimacy in their customer communications, 20 percent say they have embraced intelligent Internet analytics and 18 percent are capturing real-time information at the "point of pain."

"Companies must become more sophisticated and committed to both leveraging customer experience as a key business metric and instituting company-wide processes that drive improvement," said Laura Brooks, Ph.D. and vice president of research for Satmetrix. "The Net Promoter Score has been proven to be the most reliable customer metric for business growth, but measurement is not an end in itself. Companies need to commit themselves to understanding the key determinants of their score and continuously strive to improve their customer experience competitiveness." Brooks is co-author, with Satmetrix CEO Richard Owen, of a new book, titled "Answering the Ultimate Question," that offers a new operating model for NetPromoter success.

Other key findings of the study include:

-- Nearly two-thirds of companies do not have a formal Voice of Customer
program in place.

-- Only 13 percent of companies have deployed real-time systems to
collect, analyze and distribute customer feedback.

-- While 74 percent say they receive customer feedback via e-mail, only
23 percent say they track and measure the volume and nature of these
messages.

-- Customer voice has gone online, but only 14.5 percent track word of
mouth on the Internet

-- Only 12 percent are using a word-of-mouth marketing platform to drive
online customer advocacy.

Friscopromos.com holiday campaign promotes giving memorable & meaningful custom products to valued employees, friends, and customers. [PR.com]

BuyPosters.com, a leading online retailer for high-quality posters, has expanded its services to offer custom poster design and printing, tailored for events, businesses, and personal use. With a commitment to quick turnaround, BuyPosters.com now provides same-day delivery options in the Chicago area and next-day shipping across the United States. Customers can personalize their posters to match any theme, from weddings [PR.com]

Andre Bramwell brings his innovative, customer-first approach to the auto transport industry with Bigfella Auto Express, offering flexibility and transparency in car shipping. [PR.com]

If you want to test in a channel where early adopters are being rewarded with both attractive CAC and scale, here’s what you need to know:

~ Podcast advertising is used very successfully as a direct-response channel with CAC on par with other consideration-stage activities. It is not just for awareness.
~ Podcast reach is very good, reaching 51% of US audiences aged 12+ monthly.
~ Ads read by hosts outperform canned programmatic ads.
~ Tracking is harder than most digital channels and the cost to test the channel is higher than most digital channels.

complete article

Within any aspect of life, it is inevitable that certain people will frequently come to public attention, because their work or position influences the direction of events. Many business magazines list the most successful companies of the year, and the most successful or richest people. This website is a business news site, which just happens to focus very closely on a particular business strategy. Its called mass customization. Even within this niche, there are individuals who are making a significant contributions to the development and popularisation of the mass customization business model, whose work deserves to be recognised.

Today, SAP SE announced the next step in its long-standing partnership with Microsoft, using the latest in enterprise-ready generative AI innovation to help solve customers' most fundamental business challenges. The companies will collaborate on integrating SAPamp;reg;SuccessFactorsamp;reg; solutions with Microsoft 365 Copilot and Copilot in Viva Learning, as well as Microsoft's AzureOpenAI Service to access powerful language models that analyze and generate natural language. The integrations will enable new experiences designed to improve how organizations attract, retain and skill their people.

First Time Customers Get 10% off Orders.

[Liberian Investigator] Monrovia -- The Liberia Water and Sewer Corporation (LWSC) has raised alarm over the low number of water consumers paying their bills, compared to the many who reportedly access public water without payment.

December 21, 2005 – Last week a computer tape containing the names, addresses, account information, payment histories and Social Security Number of 2 million people disappeared while in transit. The tape, which contained data on all of LaSalle Bank’s mortgage customers, had been shipped via DHL to Experian by the bank in November. It then reappeared two days ago.

Customised Podcasting is an excellent information tool for businesses and organizations. Cerado.com started a Customised Podcast Service as a companion to their existing (Competitive Intelligence) briefing documents. More here.

(Telecompaper) KDDI and Altius Link have launched a new customer support project harnessing the digital transformation (DX) expertise of the KDDI Customer Centre, including generative AI technology...

(Telecompaper) Customer communications cloud software company Sinch said that Rich Communication Services (RCS) can now be provided using its Sinch Customer Dashboard...

(Telecompaper) Vodafone Ireland ended Q2 FY25 with 2.15 million mobile customers, with contract customers accounting for 65.7 percent...

(Telecompaper) New Ugandan operator Talkio Mobile has launched a festive campaign giving over 10,000 customers who book a Talkio SIM online automatic entry to a...

New iPhone 14 Pro is £150 more expensive than the iPhone 13 Pro on launch 

Satellite connectivity for iPhone with emergency SOS text feature

Apple reveals four smartphones, advanced Watch Ultra and AirPods Pro 2

]]>

This week, Google sent an email to some Google Ads advertisers warning that they may lose access to use Customer Match with their ads cause harm to users or create a poor user experience. Google said they are updating their customer match policy effective January 13, 2025, to enforce this. Google also posted this over here.

Navah Hopkins posted about this notice on LinkedIn after she received an email from Google about this update. The email says:

On January 13, 2025, Google will update its Customer Match policy to state that customers may lose Customer Match access if their ads have the potential to cause harm to users or create a poor user experience. We may take the following considerations, among others, into account when making this determination.

What are those considerations? Google wrote:

• User feedback
• Prevalence or severity of abuse
• Repeated violations of the Customer Match policy

Google added that "violations of this policy will not lead to immediate account suspension without prior warning. A warning will be issued, at least seven days, prior to any suspension of your account."

Here is the email:

Navah Hopkins added, "Google customer match allows advertisers to take customer lists and apply them for targeting and seed purposes in Google Ads. This is a great way to ensure folks get exactly the right messaging as well as giving us an option to exclude our existing customers from prospecting campaigns."

She explained what harm might be:

The first and most important consideration is using someone's email without their consent. I would take this signal from Google that gambling with privacy rules is getting harder.

Second, ad creative needs to pass the "not a creep" check. This means:
1. You're not targeting kids.
2. You're not making it seem like the ad is for any one specific user.
3. You're not including people in a target list who outright told you they didn't want to see your ads.

Third, and most importantly, violating customer match rules will get your account suspended. Don't mess around with it.

Forum discussion at LinkedIn.

In light of what such atrocities reveal about the human condition, it is obviously not enough to affirm religious beliefs, to perform certain acts of outward piety, or merely to identify ourselves as Orthodox Christians. Indeed, it is entirely possible to do all those things while remaining blind, embracing the darkness, and becoming all too comfortable with the forces of death and destruction.

getting it to run DOOM is only a matter of time #

Dr. John Mark Reynolds talks about the interplay between law and custom.

During lockdown Tony Fowler has offered help to isolated older customers who have been advised to stay indoors.

Bosses must pass on all tips and service charges to staff under new employment rules.

VW Finance showed "a lack of empathy", according to the Financial Conduct Authority.

People can attend a virtual meeting to ask questions about the firm and its £1.9m five-year plan.

Customers are some of your best leads. According to a 2022 HubSpot Blog survey of more than 500 sales professionals, more than 70 percent said that upsell and cross-sell drives up to 30 percent of their revenue.

Personalisation in marketing works because personal connections matter. That extends beyond your customers, too. Personal connections include the relationships you have with your suppliers, your stakeholders, your employees, industry peers… the list goes on.

Drawing on the MOA framework, this study establishes a research model that explains the usage intention of robo-advisors. In the model, three predictors that consist of technology relative advantage, technology herding, and technology familiarity influence usage intention of robo-advisors directly and indirectly via the partial mediation of trust. At the same time, the effects of the three predictors on trust are hypothetically moderated by learning goal orientation and perceived performance risk respectively. Statistical analyses are provided using the data of working professionals from the insurance industry in Taiwan. Based on its empirical findings, this study discusses important theoretical and practical implications.