Symend, a Canada-based digital engagement platform, has raised USD 52 million to identify customers...

Symend, a Canada-based digital engagement platform, has raised USD 52 million to identify customers having trouble with their bills to keep them from defaulting.

Sean‘s pick this week is spider_plot by Moses. Contents Custom Charts Using the Custom Chart Comments Custom Charts My pick this week is also spider_plot which Jiro picked a few months... read more >>

Sean‘s pick this week is spider_plot by Moses. Last week, we looked at the custom chart I created.  This week, we’ll look at authoring it. Contents Authoring the Custom Chart Full... read more >>

Sephora has partnered with Klarna to offer its...

Restaurants can influence consumer food choices by offering climate-friendly meals on their menus, a recent study concludes. In a trial at Finnish restaurants, customers and staff were receptive to selecting meals based on the carbon footprints of their ingredients. Appearance, taste and healthiness were priority factors in consumers’ choices. The research highlights the importance of planning communication strategies and the need for a carbon footprint food database.

A study has evaluated three types of media campaign conducted by a large UK supermarket to encourage shoppers to reduce their food waste. These used social media, an e-newsletter and a print/digital magazine, respectively. Although they all appeared to lead to reductions in food waste to some extent, similar behavioural changes were also seen for customers who had not participated in any of the campaigns.

Traditional services also have some very strong propositions, like digital workplace, engineering services. Some of the demand for that is intact and it is only getting accelerated.

Auto Contact, our range of self-service solutions, can help free up agents to handle more complex and revenue-generating calls –and at the same time improve the overall customer experience whilst reducing costs.

Online retailers such as Myntra and Tjori have their consumer engagement teams working on to engage their customers till the time the lockdown eases.

Companies like Sony, Samsung, Panasonic, Haier and Godrej Appliance are leveraging Livechat, WhatsApp, DIY video as well as on-call assistance, and helping remotely on real time basis as their service centres are closed in compliance with the government directives.

Through AI and ML, Eureka Forbes automatically knows when a filter is approaching end of life. "So, even before the customer approaches us for service, we will initiate communication with him, asking him to get the service done," says Khushru Mistry, CIO, Eureka Forbes.

The new center takes the total number of Customer Support Centres of Excellence to ten, five of which are based in Asia.

The company’s data centers are currently located in Singapore. “We don’t have a stated plan yet but we may look at opening an Indian data centre to be closer to customers in India. Some customers prefer local presence,” said Nikhil Arora, managing director, GoDaddy India.

The Natura 2000 network is the backbone of nature conservation in the EU, and agri-environment schemes (AES) are an important tool to protect biodiversity on European farmland. A recent study, which investigated the effectiveness of AES in relation to grassland birds in Poland, found that AES were not associated with species richness of target species, and proposed a number of reasons for this. The researchers recommend that AES management regimes should be diversified and customised to provide optimal habitat for a wider range of bird species.

Care isn’t just part of the name at GSK Nutritional Healthcare. It’s at the heart of its customer help lines. But Ashley Thomas knew that the company’s legacy telephone technology was becoming a bit of a hindrance. Keen to boost customer service with new technology, a review of the market led Ashley to BT Cloud Contact

Tesco, one of the world’s largest retailers, is using the BT Cloud Contact solution to give its UK customers an enhanced, more flexible and more responsive contact centre service.

Nissan is taking reservations for its Leaf battery car starting April 20, two days before Earth Day. Will the 115,000 "hand wavers" sign up, pay $99, and get in

Faced with restaurant-clearing brawls, McDonalds is testing classical music on late-night patrons.

Ben & Jerry's has invited me to create my own custom flavor using fair trade ingredients next month- help me out with some tasty ideas.

Convenient tollway and business drop-off points, plus health insurance stipends, attract a new group of local veggie eaters.

It's more than just cured meat.

Loud restaurants are a big source of complaints. But what's the source of the problem?

Professional volleyball player Colleen Smith will be traveling greener during her season with the help of biodiesel, a good tent, and a bike custom built by Tre

Regulator sets out expectations amid coronavirus for travel, motor and home insurance, product suspensions and renewals as it highlights the important role of the broker in helping vulnerable customers.

Learn how to launch or further develop truly customer-focused schemes with our specialist webinar at 11am on 3rd October.

Challenging times require lateral thinking: By collaborating the sector can help customers and each other through the pandemic, says Steve White

Updated: Major insurers including Axa, Aviva, Ageas, LV and Zurich respond on automatic rebates as motor disrupters say the Admiral £25 move does not go far enough and questions are raised about the gesture.