Automatic answering equipment and/or parallel automatic calling equipment on the general switched telephone network including procedures for disabling of echo control devices for both manually and automatically established calls

Automatic calling and/or answering equipment on the general switched telephone network (GSTN) using the 100-series interchange circuits

Netcracker Technology Wins 2024 NaaS Excellence Award for Service Automation  SDxCentral

Technology Holdings Unveils the 'TH Growth and Exit Strategy Report' for your Tech Services, Consulting, BPO or Technology Business: Get a Customised Exit Readiness, Recapitalization and Growth Strategy Report in Minutes Powered by Strat  Business Wire

Neousys Technology Sponsors AI & Smart Automation Conference, Supporting the Future of Automation Transformation for Industry Professionals  A3 Association for Advancing Automation

Is technology improving airline customer service?  PhocusWire

The company is pushing forward with its goal of connecting 1.9m premises in Ireland to its fibre network.

Read more: Eir says 93pc of broadband customers are hooked up to fibre

Customer service is mostly common sense, but common sense is not so common anymore.

Zonda Tools has unveiled its Diablo Automatic Hot Air Welder, which runs at 4200 watts and can weld at temperatures up to 1,150 degrees Fahrenheit.

Owens Corning has partnered with Get The Referral to offer a branded referral app for its Roofing Contractor Network, streamlining referrals, rewards, and customer engagement.

If your business goal is to create satisfied customers, I recommend you rethink your strategy and strive for something better - customer elation.

Rufus is an automated roofing robot designed by Renovate Robotics to double productivity for asphalt shingle installation and improve safety for roofing contractors.

NAIL CATCH downspout filters help protect homeowners from nails and debris. 

The company's first product, AI Dubbing, enables users to automatically translate any speech into up to 20 other languages while maintaining the original speakers' voice qualities.

El ejecutivo portugués ha logrado convertir a su grupo en el primer fabricante de vehículos en nuestro país. Y debería aprobar dos nuevos megaproyectos que suman 4.000 millones de euros. Leer

Ferrari, Rolls-Royce o Lamborghini batieron récords en 2023 y este año hay aluvión de novedades. En España sólo son el 0,02% de las ventas y pagan muchos impuestos: 70.000 euros uno que cuesta 265.000. Leer

"¡He sido el último ‘fantasista’! Baggio, Totti y yo", clama, y cuesta discutírselo a quien llegó a entrevistar a la portería del Bernabéu. Lleva 43 años defendiendo el humor como base del oficio, aunque se siente cada vez más solo en la lucha. Leer

El líder del PSE-EE reúne en un acto solemne en el palacio de Miramar a los consejeros socialistas, parlamentarios y altos cargos de Gipuzkoa para conjurarse en la defensa del Estatuto de Gernika. Califica de "adorno" al 'nuevo estatus' en vísperas de reunirse con Andoni Ortuzar. Leer

Asume protagonismo mediático y detalla todos los recursos desplegados frente al malestar de los ciudadanos Leer

La vicepresidenta asegura que sus instituciones alertaron a tiempo "en tiempo", ante lo que el eurodiputado 'popular' De la Hoz le ha acusado de mentir porque la CHJ "ni activa ni desactiva alertas" Leer

Supone el 40% del presupuesto anunciado y el Ministerio también acelerará con otras convocatorias del Perte Chip y nuevas ayudas para pymes e I+D Leer

El festival internacional reggae, que se celebrará en Benicàssim del 16 al 22 de agosto, alcanza su 28 edición con pensadores de la talla del estadounidense Leer

El africano, que anunció hace dos años que padecía un tumor cerebral, es el segundo jugador con más tapones en la historia de la liga y uno de los mejores defensores de siempre Leer

Vesely y Punter no dan opción al equipo de Laso, que hace tres semanas había ganado en el Palau (91-68). Leer

La marcha por los derechos de gays y lesbianas, toda una fiesta en Estambul, pone bajo los focos a las transexuales que, pese a la avanzada legislación de Turquía, siguen sufriendo agresiones y discriminación incluso por parte de las autoridades.

La imagen del presidente de la Generalitat se ha visto comprometida por la gestión de la DANA, sobre todo a raíz de que el foco se pusiera sobre la agenda que mantuvo el día de la catástrofe. Leer

El presidente de la Generalitat salió ayer a desautorizar públicamente las indicaciones sanitarias del Ministerio volviendo a tener un nuevo pulso entre ambas instituciones Leer

Dr. Jessica Shepherd, Assistant Professor of Clinical Obstetrics and Gynecology at the University of Illinois College of Medicine explains why the FDA discourages use of a laparoscopic surgery for hysterectomies and removal of uterine fibroids.

While there have been some improvements, OPM continues to face the challenge of addressing customer service satisfaction in federal Retirement Services.

The post Federal retirement backlog no longer top challenge for OPM, but IG says customer service issues remain first appeared on Federal News Network.

Shouldn't in-person appointments and when they're available become part of agencies' thinking about improving customer experience?

The post How about night and weekend customer service — in person? first appeared on Federal News Network.

NTT DATA, a global digital business and IT services leader, and Aurora Labs, an automotive artificial intelligence (AI) company, have announced their global strategic cooperation in the Automotive Industry, with first joint projects in production and logistics.

From 15 to 18 February 2023, Automechanika Shanghai will delve into automotive transformation.

Plex, by Rockwell Automation, the cloud-delivered smart manufacturing solutions provider, has announced that automotive supplier Futaba North America Group (FNA) has selected the Plex Smart Manufacturing Platform as a state-of-the-art, complete and integrated manufacturing and business solution to run their North American operations.

By Raymond Cheng, Managing Director, WayKen Rapid Manufacturing Ltd.

Automotive lighting prototyping is an essential aspect of creating the right aesthetics of an automotive vehicle. Lights need to be functional but lighting prototypes also aid with the general design and aerodynamics of the vehicle.

According to the latest report ‘The automotive supply chain: Pursuing long-term resilience’ from the Capgemini Research Institute, automotive organisations now feel more confident to tackle future supply chain disruptions.

By Dr James Jeffs, Senior Technology Analyst at IDTechEx, and Dr Yu-Han Chang, Senior Technology Analyst at IDTechEx. 

Computers on wheels. That's how people currently see cars. Practically everything that happens in a vehicle is being monitored and actuated by a microcontroller, from opening windows to calculating the optimal fuel-air mixture for the current torque demand.

Insight from the IMI’s Diversity Task Force, published in its latest report – Driving Towards Inclusion - reveals a more positive picture of diversity in many areas.

By Terry Onica, Automotive Director, QAD.

Within a complicated global landscape, where interconnectedness is vital for business success, managing the intricacies of a supply chain on such a scale is undeniably expensive.

By Terry Onica, Director, Automotive, QAD.

The automotive industry is at a pivotal crossroads, driven by rapid advancements in vehicle technology and increasing regulatory pressure around sustainability.

Dan Culverhouse, UK&I managing director of Customs Support, considers if the new government’s ‘re-set’ on Europe will reduce border confusion.

Dakota Integrated Solutions Ltd, a real-time data capture, printing, mobility, support and voice-directed solution specialist, has formed a partnership with Ai Automation, a worldwide specialist in vision, automation and robotics.

Zebra Technologies Corporation has announced that I.D.E.A. S.r.l. (Intelligent Development Engineered Applications), the Italian partner company of M.O.S.A.I.C. (Motion System and Information Control), has selected Zebra to drive efficiency and productivity in its quality assurance inspection process.

GEP, provider of AI-driven procurement and supply chain software, services and strategy to Fortune 500 and Global 2000 enterprises worldwide, has announced that Costa Coffee, the UK coffee shop, has successfully gone live on GEP Software, the procurement platform.

Wincanton has deployed VersaTile, a new modular automation solution, at its Northampton shared user facility to further enhance its high-volume e-Fulfilment offering for customers.

Nordic fashion retailer Kappahl Group has chosen Vanderlande to automate a new logistics centre which will be located in the greater Gothenburg area in Sweden. The two companies have signed a contract for the installation of Vanderlande’s FASTPICK solution at the 34,000m2 facility, which is expected to go live in June 2026.

According to UK-based robotic and automated materials handling solutions specialist Rainbow Dynamics, the economic case for automating the key processes within a typical warehouse or fulfilment centre has been made even more compelling following the recent ruling that high street retailer Next must pay its shop assistants the same rate as its warehouse workers.

With 3D electronics, bulky PCBs can be replaced, resulting in sleek and integrated designs. The automotive industry is one of the largest sectors benefiting from this technology, as electronics can be printed in a thin layer onto surfaces or integrated within components, which can be particularly useful for human-machine interfaces (HMIs).

Blue Yonder has announced that capital goods company CNH Industrial has selected Luminate Control Tower, along with several supply chain planning solutions such as forecasting and replenishment, as the backbone of its customer-centric aftermarket supply chain for its parts business.

By Jefferson Frank, freelance writer.

Running a business requires you to take care of multiple tasks every single day. From managing customer orders to tracking financial transactions, there are endless jobs that demand your attention. It's no secret that many companies struggle with managing all of these functions efficiently, especially back-office operations, which are the backbone of any organisation, but they are often time-consuming, manual, and error-prone.