Ryan Buell, associate professor at Harvard Business School, says the never-ending quest for operational efficiency is having unintended consequences. When customers don’t see the work that’s being done in back offices, offshore factories, and algorithms, they’re less satisfied with their purchases. Buell believes organizations should deliberately design windows into and out of operations. He says increasing operational transparency helps customers and employees alike appreciate the value being created. Buell is the author of the HBR article "Operational Transparency."

Thales Teixeira, associate professor at Harvard Business School, believes many startups fail precisely because they try to emulate successful disruptive businesses. He says by focusing too early on technology and scale, entrepreneurs lose out on the learning that comes from serving initial customers with an imperfect product. He shares how Airbnb, Uber, Etsy, and Netflix approached their first 1,000 customers very differently, helping to explain why they have millions of customers today. Teixeira is the author of the book "Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption."

Pauline Brown, former chairman of North America for the luxury goods company LVMH, argues that in additional to traditional and emotional intelligence, great leaders also need to develop what she calls aesthetic intelligence. This means knowing what good taste is and thinking about how your services and products stimulate all five senses to create delight. Brown argues that in today's crowded marketplace, this kind of AI is what will set companies apart -- and not just in the consumer products and luxury sectors. B2B or B2C, small or large, digital or bricks-and-mortar, all organizations need to hire and train people to think this way. Brown is the author of the book "Aesthetic Intelligence: How to Boost It and Use It in Business and Beyond."

Horst Schulze, cofounder of The Ritz-Carlton Hotel Company, started out cleaning ashtrays as a busboy before working his way up through some of the world's best hotels and becoming COO of Ritz-Carlton and later CEO of Capella Hotel Group. He shares the principles of stellar customer service to which he credits his success — and explains how they apply to every business. Schulze is the author of the book "Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise.”

GiftWorksPlus urges a New Year's resolution to capture treasured memories in personalized custom picture frames.

GiftWorksPlus is proud to introduce a new product line of custom picture frames: the chrome collection.

Support organizations that can leverage the power of the smartphone in order to transform their contact center can not only gain key insights to help streamline support operations but can also make agents more effective

Here are five ways support teams and business leaders can implement modern support techniques in order to show their customers they care and keep them coming back

With RPA, AI-powered robots observe humans using software and then learn to use the software themselves

Collaboration between Delighted, a Qualtrics company, and Amazon Business empowers organizations of all sizes to listen, understand, and act on customer feedback in real-time

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!

The consumer has spoken. Forrester Research asked 5,000 of them, "What created the biggest pain when you contacted a business for customer service?" They answered lack and consistency of agent knowledge, followed by the difficulty of finding relevant answers on company websites. So, what is driving this dissatisfaction?

Connecting marketing and customer service through data and digital workflows

Igloo's extensive catalog of training courses and self-serve resources is now available to all customers and end users so teams can make the most of their digital workplace

APAC businesses understand the importance of customer experience and are focused on optimising the customer journey in 2020, with one in five (19%) APAC organisations identifying better CX as their most exciting opportunity for this year.

The secret sauce behind happy customers is to have happy team members. You cannot create happiness on the outside if your organization is not happy on the inside.

According to the bank, "The objective of this loan is to provide ease to tide over the liquidity mismatch to existing customers." The customer can approach their existing branches to avail this personal loan up to a maximum limit Rs 5 lakh

The offering of ‘Cardless Cash Withdrawal’ from iMobile enables customers to withdraw cash securely and conveniently for everyday usage and purchases, all from the convenience of their mobile phone. Here is a look at how you can use this facility.

You would have given your bank account numbers and IFSC codes for various financial transactions. Unless these accounts are seamlessly merged into the financial system of the anchor bank, you would be required to change the details of your bank account.

All passengers coming to India will have to fill in a new detailed customs form on their arrival from tomorrow.

"We have decided to take this initiative to help our customers to overcome this pandemic and drive growth in the housing sector. With this, over 2.35 lakh of our customers will be positively impacted irrespective of their base loan amount," PNB Housing Finance Managing Director and CEO Neeraj Vyas said.

A lot of companies have made a tactical move to making sanitisers. We want to be a little more strategic, because when things settle down, only big brands with differentiations will work., said Saugata Gupta, MD of Marico

Airtel CEO Gopal Vittal, in a note to customers, said that the next phase of the journey has begun as the world slowly starts to open up.

Some of you might have read the USA Today Network story about horse racing this week. The piece highlighted some pretty impressive statistics related to the broadcast and marketing of the limited racing calendar we've all been experiencing. One quote caught my eye: “NYRA chief revenue officer Tony Allevato said it had signed up seven […]

The post Commentary: Racing Has A New Set Of Wagering Customers, But Now What? appeared first on Horse Racing News | Paulick Report.

Travellers should consider taking legal action to get money back

Have you had any that are worse?

Customizing a single responsive 'Swiper' slideshow to have thumbnails, animated captions, dynamic prev/next arrows and pause autorun.

Customizing a single responsive 'Swiper' slideshow to have background thumbnails and large images, animated captions, pause autorun.

The following is a guest post by Austin Gunter of WPEngine.com. If you’re looking to boost performance for a content-heavy WordPress installation, adding a cache like Varnish is a great way to boost your site’s performance. NB - This is an advanced topic, and only relevant if you have full control over your server (e.g. you're on a VPS). It does not apply to regular webhosting.

A small increase in customer retention can mean huge gains for your online store. Automate post-purchase emails to improve customer loyalty (and profits)!

The post 7 Ways to Engage Customers with Post-Purchase Email Automation appeared first on WooCommerce.

During COVID-19, you might be tempted to stay silent. But your customers need to hear from you! Learn how to craft the right message with the right tone.

The post Why Customer Communication is Crucial in Times of Uncertainty appeared first on WooCommerce.

Web clients love custom designs. Enough unique changes can turn a pre-made template into a beautiful, original site design. While there’s nothing wrong with tweaking a website for your clients, customization can be taken too far.   Granting excessive requests can put your projects into overtime and drive you mad. If you want to avoid […] More

Here is a neat trick. Say you want to show a custom field in you post or in a certain categories post. There is a simple code you need to write in order to accomplish this: <?php $image = get_post_meta($post->ID, "image", $single = true); ?> <?php if($image != '') : if(in_category(7)) { echo ''; } […]

The post Echo custom fields in any category appeared first on WPCult.

I am not sure if this is from a pluigin error. But I suddenly have custom field names “atfemail_” and random letters and digits @ random numbers and digits dot com. hmm.. Any idea’s? I think it may be from the subscribe to comments plugin.

The post Wierd custom fields appeared first on WPCult.

Here is a nifty trick for your comments.php template. If someone comes to your site and leaves a comment but doesn’t leave a url back to there site, the default link that is shown in place of the php code comment_author_url is the current page link. That might not look good. So, here is a […]

The post Display custom url if comment authors url is blank appeared first on WPCult.

Today let’s learn a simple quick trick on how to create a custom widget. For my example I will show you how I created my Showcase widget located in the middle, to the right of the posts. First under your functions.php file type in the following: <?php // Custom Widget function MyCustomWidget() { ?> <li […]

The post Creating a custom widget appeared first on WPCult.

In the last post “Creating a custom widget” I showed you how to create a custom widget. Well in this post I will show you how I used my custom widget to display all post with a certain custom field from outside the WordPress loop. In the last post I used this tag: <?php include(TEMPLATEPATH […]

The post Pulling custom fields from outside the loop appeared first on WPCult.

Most all WordPress theme’s use a a simple search form to search your site. But what it you wanted to search your whole site and not just your posts. Search Unleashed comes into the picture. Search Unleashed performs searches across all data, including that added by plugins. Some features of this plugin are: Full text […]

The post Search Unleased: A custom WordPress plugin appeared first on WPCult.

BIG NEWS: My custom Lightroom presets are now available and 50% off for a limited time with discount code HOLIDAY50. Link in profile!

This collection includes two styles (Everyday and Clean) that I use to edit every shot on this feed. I can’t wait to see what you all do with them! Stay tuned to my upcoming tutorials on how to put the presets to good use. ???? (at Toronto, Ontario)

In late August, we launched the private beta program of our advanced audio algorithm parameters. After feedback by our users and many new experiments, we are proud to release a complete rework of the Adaptive Leveler parameters:

In the previous version, we based our Adaptive Leveler parameters on the Loudness Range descriptor (LRA), which is included in the EBU R128 specification.
Although it worked, it turned out that it is very difficult to set a loudness range target for diverse audio content, which does include speech, background sounds, music parts, etc. The results were not predictable and it was hard to find good target values.
Therefore we developed our own algorithm to measure the dynamic range of audio signals, which works similarly for speech, music and other audio content.

The following advanced parameters for our Adaptive Leveler allow you to customize which parts of the audio should be leveled (foreground, all, speech, music, etc.), how much they should be leveled (dynamic range), and how much micro-dynamics compression should be applied.

To try out the new algorithms, please join our private beta program and let us know your feedback!

Leveler Preset

The Leveler Preset defines which parts of the audio should be adjusted by our Adaptive Leveler:

• Default Leveler:
  Our classic, default leveling algorithm as demonstrated in the Leveler Audio Examples. Use it if you are unsure.
• Foreground Only Leveler:
  This preset reacts slower and levels foreground parts only. Use it if you have background speech or background music, which should not be amplified.
• Fast Leveler:
  A preset which reacts much faster. It is built for recordings with fast and extreme loudness differences, for example, to amplify very quiet questions from the audience in a lecture recording, to balance fast-changing soft and loud voices within one audio track, etc.
• Amplify Everything:
  Amplify as much as possible. Similar to the Fast Leveler, but also amplifies non-speech background sounds like noise.

Leveler Dynamic Range

Our default Leveler tries to normalize all speakers to a similar loudness so that a consumer in a car or subway doesn't feel the need to reach for the volume control.
However, in other environments (living room, cinema, etc.) or in dynamic recordings, you might want more level differences (Dynamic Range, Loudness Range / LRA) between speakers and within music segments.

The parameter Dynamic Range controls how much leveling is applied: Higher values result in more dynamic output audio files (less leveling). If you want to increase the dynamic range by 3dB (or LU), just increase the Dynamic Range parameter by 3dB.
We also like to call this Loudness Comfort Zone: above a maximum and below a minimum possible level (the comfort zone), no leveling is applied. So if your input file already has a small dynamic range (is within the comfort zone), our leveler will be just bypassed.

Example Use Cases:
Higher dynamic range values should be used if you want to keep more loudness differences in dynamic narration or dynamic music recordings (live concert/classical).
It is also possible to utilize this parameter to generate automatic mixdowns with different loudness range (LRA) values for different target environments (very compressed ones like mobile devices or Alexa, very dynamic ones like home cinema, etc.).

Compressor

Controls Micro-Dynamics Compression:
The compressor reduces the volume of short and loud spikes like "p", "t" or laughter ( short-term dynamics) and also shapes the sound of your voice (it will sound more or less "processed").
The Leveler, on the other hand, adjusts mid-term level differences, as done by a sound engineer, using the faders of an audio mixer, so that a listener doesn't have to adjust the playback volume all the time.
For more details please see Loudness Normalization and Compression of Podcasts and Speech Audio.

• Auto:
  The compressor setting depends on the selected Leveler Preset. Medium compression is used in Foreground Only and Default Leveler presets, Hard compression in our Fast Leveler and Amplify Everything presets.
• Soft:
  Uses less compression.
• Medium:
  Our default setting.
• Hard:
  More compression, especially tries to compress short and extreme level overshoots. Use this preset if you want your voice to sound very processed, our if you have extreme and fast-changing level differences.
• Off:
  No short-term dynamics compression is used at all, only mid-term leveling. Switch off the compressor if you just want to adjust the loudness range without any additional micro-dynamics compression.

Separate Music/Speech Parameters

Use the switch Separate MusicSpeech Parameters (top right), to see separate Adaptive Leveler parameters for music and speech segments, to control all leveling details separately for speech and music parts:

For dialog intelligibility improvements in films and TV, it is important that the speech/dialog level and loudness range is not too soft compared to the overall programme level and loudness range. This parameter allows you to use more leveling in speech parts while keeping music and FX elements less processed.
Note: Speech, music and overall loudness and loudness range of your production are also displayed in our Audio Processing Statistics!

Example Use Case:
Music live recordings or dynamic music mixes, where you want to amplify all speakers (speech dynamic range should be small) but keep the dynamic range within and between music segments (music dynamic range should be high).
Dialog intelligibility improvements for films and TV, without effecting music and FX elements.

Other Advanced Audio Algorithm Parameters

We also offer advanced audio parameters for our Noise, Hum Reduction and Global Loudness Normalization algorithms:

For more details, please see the Advanced Audio Algorithms Documentation.

Want to know more?

If you want to know more details about our advanced algorithm parameters (especially the leveler parameters), please listen to the following podcast interview with Chris Curran (Podcast Engineering School):
Auphonic’s New Advanced Features, with Georg Holzmann – PES 108

Advanced Parameters Private Beta and Feedback

At the moment the advanced algorithm parameters are for beta users only. This is to allow us to get user feedback, so we can change the parameters to suit user needs.
Please let us know your case studies, if you need any other algorithm parameters or if you have any questions!

Here are some private beta invitation codes:

jbwCVpLYrl 6zmLqq8o3z RXYIUbC6al QDmIZLuPKa JIrnGRZBgl SWQOWeZOBD ISeBCA9gTy w5FdsyhZVI qWAvANQ5mC twOjdHrit3
KwnL2Le6jB 63SE2V54KK G32AULFyaM 3H0CLYAwLU mp1GFNVZHr swzvEBRCVa rLcNJHUNZT CGGbL0O4q1 5o5dUjruJ9 hAggWBpGvj
ykJ57cFQSe 0OHAD2u1Dx RG4wSYTLbf UcsSYI78Md Xedr3NPCgK mI8gd7eDvO 0Au4gpUDJB mYLkvKYz1C ukrKoW5hoy S34sraR0BU
J2tlV0yNwX QwNdnStYD3 Zho9oZR2e9 jHdjgUq420 51zLbV09p4 c0cth0abCf 3iVBKHVKXU BK4kTbDQzt uTBEkMnSPv tg6cJtsMrZ
BdB8gFyhRg wBsLHg90GG EYwxVUZJGp HLQ72b65uH NNd415ktFS JIm2eTkxMX EV2C5RAUXI a3iwbxWjKj X1AT7DCD7V y0AFIrWo5l

If you have an invitation code, you can enter it here to activate the advanced audio algorithm parameters:
Auphonic Algorithm Parameters Private Beta Activation

Chris Coyier of CSS-Tricks is an amazing engineer and blogger. He’s not only creative but has always had the drive to put his thoughts to work, no matter how large. He also has a good eye for the little things that can make CSS-Tricks or your site special. One of those little things is his […]

The post How to Create a CSS-Tricks Custom Scrollbar appeared first on David Walsh Blog.

In this Chalkboard Text Vector tutorial, I’ll show you how to create a chalkboard vector effect with some gradients, a bristle brush, and some freebies from Vector Mill! This chalkboard text vector effect tutorial is relatively simple and can be applied to many other Illustrator projects. Use this effect for logo creation, back to school backgrounds, […]

The post 20 Minute Tut! Create Your Own Customized Chalkboard Text Vector appeared first on Vectips.

Creative interactions call for creative measures - numerous extensions reduce, minimize or dilute the frustration of the customers and resolve issues quickly without the customer support team need....

Customer service as we know it has changed. Today’s customers won’t necessarily call a contact center when they need help. […]

The post Best WordPress Live Chat Plugins for Better Customer Support appeared first on WPHacks.

If a new user registers at a WordPress site the new user and the administrator receive notification mails: User: From: […]

Need some inspiration to build a high converting website? Websites that convert persuade visitors to become customers. These websites drive more revenue, so if you want to increase your site’s revenue, use these examples of websites that convert as inspiration! We’ll go over what makes for the best converting websites and five examples of websites […]

The post 5 Magnificent Examples of Websites That Convert Visitors into Customers appeared first on WebFX Blog.

Examples disclose a computing system comprising a computing device with a display surface to detect a selection of functionality from a list of functionalities to be disabled on a calculator. Further, the computing device creates a custom configuration based on the selected functionality. Additionally, the examples also disclose a calculator with a processor to integrate the custom configuration, the custom configuration restricts the selected functionality on the calculator.

A method is provided to manage program code that runs in a computer system comprising: producing a management information structure that identifies a managed system within the computer system; producing a master object definition information structure that provides a mapping between master objects and corresponding managed code objects that run in the computer system; and requesting extraction of information from the managed system identified by the master information structure that relates to managed code objects that the object definition information structure maps to master objects.