Repent. Ephesians 4: 7 - 13, Matthew 4: 12 - 17

1 Timothy 4: 9 - 15, Luke 19: 1- 10 The Lord has found you.

2 Corinthians 6:1-10, Matthew 25: 14-30 A wasted life.

2 Corinthians 6: 16- 7:1, Matthew 15:21-28. You get the whole loaf.

Luke 18:10-14 The Pharisee and the Publican.

You are a child of God! Sunday of the Prodigal Son.

Second Sunday in Great Lent. The Sunday of the Paralysed Man. Hebrews 1:10-2:3, Mark 2:1-12

Sunday of the Holy Cross. Mark 8:34-38; 9:1

Philippians 4:4-9, John 12: 1-18. What does real spirituality look like?

Acts 9: 32-42, John 5:1-15 . No excuses, leave the past, stand.

For startups and small businesses that self-fund / bootstrap everything. Not for big-budget businesses. ❌ Do not give away an ebook. ❌ Do not spend money on subscribers from Meta or LinkedIn. ✅ Borrow other people’s lists. ✅ Use a smart lead-gen tool / pop-up on your site. Circa Feb 2018, Copyhackers did a webinar […]

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Demand generation vs lead generation? Which should you use? You could be missing out on some qualified leads if you're not using both.

The post Demand generation vs lead generation: Do you need both? appeared first on Coaching and training to scale your copywriting business, plus programs for new copywriters, startups, and marketers.

Where do unshipped marketing assets go when they die? We imagine a place called Marketing Purgatory. It’s a gloomy world where unused ads, landing pages and email campaigns mope around, waiting for the day they’ll finally launch. Sadly, it’s a day that will never come. Some of these assets were killed by zealous CEOs. Others […]

The post The ‘Ship It’ Manifesto: How to get your content assets out of Marketing Purgatory appeared first on Coaching and training to scale your copywriting business, plus programs for new copywriters, startups, and marketers.

What is a flywheel? My first real life encounter with a flywheel was on a water well in South Africa. I was working at an orphanage where one of our projects was to provide a reliable water source. Because electricity was unreliable, we mounted a hand-powered pump. But we couldn’t use the kind of pump […]

(sample map) It uses your zip code to figure out where to place you on the map.

Satellites, drag and drop, and more.

A free version of Urchin, a company Google bought. (official blog post)

(screenshot)

How can you improve your negotiation skills even if you HATE to negotiate? Here 7 of my best tips to help you get what you want… #1 Ask Yourself These 2 Questions… You might think that in order to negotiate better you have to strong-arm people. Like… You walk into the room and DEMAND to […]

Ahh!! The last couple of months have been CRAZY busy… So, I stopped taking breaks because I thought I could get MORE done. The problem? My productivity completely tanked. Something needed to change. And I had a lot of questions… Like, how do breaks help or hurt your productivity? How do you take an effective […]

If you sell physical products online, there’s nothing more frustrating than customer returns. Best case, it’s just annoying. For you AND for your customers. Worst case… You have to deal with people that EXPLOIT your policies. These people have no intention of buying. It’s borderline stealing. The good news is: I just read interesting new […]

So, the year was 2011. I had just given a speech at Marie Forleo‘s live event. And everyone seemingly loved it. (She even got me to moonwalk on stage…) This was one of my first speaking engagements about business and entrepreneurship. And I was a little stressed out about it. Social Triggers was new. I […]

So, one of the first rules of “Life Changing Magic of Tidying Up,” is, “take each item in one’s hand, and ask, “Does this spark joy?” If it does, keep it. If not, dispose of it. …and while I love Marie Kondo’s rule, I think you should take this one step further. Don’t just apply […]

If you're looking to grow profits next year, you've likely already made your plans for the new year. I get that. And it's the last days of this year, so you've stopped reading blogs. I get that too. But there's a good chance that while you've used one or a couple of the strategies below, ... Read more

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In the world of business, understanding unit economics is crucial for achieving scalability, profitability, and maintaining overall business health. It provides valuable insights into the financial performance of a company, allowing entrepreneurs and managers to make informed decisions about resource allocation, pricing, and profitability. I spend a decent amount of time talking about this in ... Read more

The post Scaling Your Business Requires Understanding Your Unit Economics appeared first on Chris Lema.

I couldn't get my camera to focus by pressing the shutter button down half-way. It has always worked in the past. I didn't understand what had happened. I started with checking the modes – was I in a different mode than normal? Nope. Then I went to the settings. I set the focus setting correctly. ... Read more

The post Do you know your focus toggle? appeared first on Chris Lema.

Keeping high performers engaged at work not only maximizes productivity, but also drives revenue up. I won't bore you with the research, but studies show that a single top achiever can deliver as much productivity as up to four average employees. In the heart of every small business, there are standout stars – the true ... Read more

The post Keeping Your Top Talent Engaged appeared first on Chris Lema.

Watch American Frances Tiafoe's furious outburst at an umpire following a 5-7 7-5 7-6 (7-5) defeat by Roman Safiullin at the Shanghai Masters.

When your attention goes to many things, no real progress is ever made. Not all opportunities are worth pursuing — especially if it means being pulled away from something that is currently working.

In order to accomplish your goals you need: (1) a clear goal; (2) a winning action plan; and (3) consistency. Take away or invert any of those things, and you’ve eliminated the possibility of succeeding at your desired outcome. Here’s what they look like when inverted: (1) unclear direction; (2) random acts of productivity / […]

How many priorities do you have in your business and life right now? If you’re struggling to gain traction, perhaps its your lack of focus that’s causing your lack of growth.

Imagine the convenience of a hotel concierge, but with a recording that you can customize. That’s the draw of an at-home wake-up call service—which is far more affordable than booking a hotel room just to get access to a concierge. In any case, for less than the cost of a […]

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You want your call center to be prepared to tackle any challenge and come out safely on the other side. While many may brush over their business continuity plans and adopt a so-called “agile” approach to potential disasters, having a plan in place will make all the difference when facing […]

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Setting up a good IVR (interactive voice response) call flow can pay dividends for your business because it can keep more customers on the line and route more of them to the exact resources they need without delays.  Below, we’ll explore 12 call flows that you can implement in your […]

The post 12 IVR Call Flows You Can Steal (and Use) in Your Call Center appeared first on .

If you work in an outbound call center, you know how important it is to hone your skills and keep outperforming the competition. At the same time, you also know not to waste time with useless gimmicks and low-level advice that was written by AI in two seconds.  What you […]

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A cloud IVR (interactive voice response) system is a call center solution that combines automated voice prompts with integrated features like payment systems and access to live agents. As cloud computing has moved from niche to mainstream, most IVR operations have followed suit by migrating from on-premises to cloud-based solutions.  […]

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Data makes the world go round, but without proper context, it can only tell a small part of the story.  At a call center, for example, the average time that agents spend on calls tells you very little about the success of those calls. If the calls are super short, […]

The post What Your Average Call Duration Says About Your Team appeared first on .

In today’s digital world, information spreads like wildfire. That includes information about you. What people read about you online—whether accurate or not—impacts your reputation and potentially all aspects of your life. You want the things people read about you to be true. But keeping track of everything that appears online […]

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White label reputation management involves offering reputation management services under the name of another agency. An example would be a digital marketing agency that doesn’t specialize in reputation management entering a white label agreement with a specialist reputation management agency to deliver services on its behalf.  In some cases, certain […]

The post Should You White Label Reputation Management? It Depends appeared first on .

Call simulators can be nice tools when you want to provide supplemental training and practice for your agents, but they can’t replace the hands-on experience they’d get from dealing with real customers. In other words, call simulators work, but they’re not very practical for training purposes—especially in the long term.  […]

The post Will a Call Simulator Help Your Agent Training? Not Really appeared first on .

Managing a call center well requires a lot of careful decision-making and even more data to back it up. At the same time, though, it can be extremely difficult to know which KPIs and metrics matter the most to your specific business. There are three types of call center reports […]

The post 3 Types of Call Center Reporting and Which Is Right for You appeared first on .

First, let me tell you a little story involving butterflies and bladders. I've spent the past few days at MicroConf. Just a phenomenal conference, full of like-minded folks, loaded with actionable content. Not to get too carried away, but it...

England's Liz Young wins the Women's Indian Open by one shot to claim her second Ladies European Tour title.

Shabnam Younus-Jewell chats to three of the World Snooker Tour's young hopefuls.

Get daily news, stats, fans views and punditry from your Premiership club, all in one place.

Form guide, facts and how to follow Wales who take on Fiji, Australia and South Africa this month.

BBC Sport NI speaks to YouTuber Nico Leonard van der Horst about his involvement with Larne Football Club and his vision for Northern Irish sport.