Nissan is taking reservations for its Leaf battery car starting April 20, two days before Earth Day. Will the 115,000 "hand wavers" sign up, pay $99, and get in

Faced with restaurant-clearing brawls, McDonalds is testing classical music on late-night patrons.

Loud restaurants are a big source of complaints. But what's the source of the problem?

Regulator sets out expectations amid coronavirus for travel, motor and home insurance, product suspensions and renewals as it highlights the important role of the broker in helping vulnerable customers.

Challenging times require lateral thinking: By collaborating the sector can help customers and each other through the pandemic, says Steve White

Updated: Major insurers including Axa, Aviva, Ageas, LV and Zurich respond on automatic rebates as motor disrupters say the Admiral £25 move does not go far enough and questions are raised about the gesture.

The proportional refunds for customers in distress follows Admiral's flat £25 payment but broker customers are not included in the £30m LV has set aside for rebates.

Insurance Cares: Report by Consumer Intelligence and Sicsic Advisory shows number of people in the vulnerable customer category has hit 13m.

Learn the vital steps necessary to make a good impression while speaking to your customers over the phone.

One of the greatest thrills in business is acquiring a new customer. Many businesses are too caught up in the excitement of acquiring new customers that they do not spend enough time or money on unlocking the value of their existing customer base.

In the past when companies pondered corporate strategy, operations had been peripheral to the discussion. Operations were considered a technical matter with one way of doing things and therefore not, strategic. Strategy is about products, markets, and competitive advantage with divergent possibilities

Promise is the soul of promotion. What did you promise your customers today? Promising to solve a shoppers problem is the quickest way to turn them into a buyer. Learn how to determine the selling promise that will increase your sales.

Okay, this week we're moving on to "higher education" with Website Conversion 101. It's a practical lesson and so easy to apply you'll wish someone had told you about it sooner.

You've built your Web site, now what? Still stumped on how to get more Web sales for your Afrocentric merchandise, African-American themed gifts, or services for the Black community? Check out these six steps to boost your Web traffic and get more sales!

The company announced that it's expanding it's online visibility by using new digital channels in an overall effort to make buying fishing equipment online as easy as possible for consumers.

Workforce Automation Drives Significant Value with Real-Time Capabilities on Agent Engagement, Customer Experience and Efficiency

Agility CMS Announces New Packages Aimed at Supporting a Content-First Approach

Company Launches Single-Sign-On (SSO)/Active Directory Integration for Cloud-Hosted Customers

Houston Overhead Garage Door Repair, a reputed garage door services provider, is now on Facebook.

MS TECH expands its reach with presence now all around the globe

For dryer vent cleaning, there can be no better alternative than a company, which is reputed for fair prices and exceptionally high-quality services.

Instead of throwing used and broken phones away or forgetting about them in drawers, users can sell them to Gizmogo for high prices

Wondershare has released the latest update of Recoverit, which can recover data under different scenarios. It can also solve the "USB Device not recognized" problem as well.

A strong commitment to customer satisfaction and service is why Imperial Landscaping continues to receive Outstanding Recognition among landscaping and lawn care companies.

Cannabis retail stores across the legal states had already been reporting that they were unable to keep up with the demand when it came to consumers who have expressed a clear preference for same day delivery.

New Simple and Mobile Friendly Website Helps Customers with Management Services

Earlier this month, a criminal investigation that began more than a year ago by the Palm Beach County Sheriff's Office's Financial Crime Unit in West Palm Beach, Florida ended in the arrest of a used car salesman.

To Protect Our Associates and Customers During the COVID-19 Pandemic

EMRIS International opened its doors for pre-launch with its flagship CBD Line - Synergy, a premium THC Free, Hemp Derived CBD Oil with several potency levels and has been widely supported by thousands of new customers.

Developed by medical uniform leader Strategic Partners Inc (SPI), Certainty SmartBoost infuses machine-washable fabrics with protection against bacteria that cause odors and degrade fabric.

One-stop destination for selling cars now also offers deals on pre-owned vehicles

Philip Lay and Todd Hewlin, managing directors at TCG Advisors and coauthors of the HBR article "In a Downturn, Provoke Your Customers."

Roberto Verganti, professor of management of innovation at Politecnico di Milano and author of "Design Driven Innovation."

Matthew Dixon, managing director of the Corporate Executive Board's Sales and Service Practice.

Michael Schrage, research fellow at MIT Sloan School's Center for Digital Business and author of the HBR Single "Who Do You Want Your Customers to Become?"

Ryan Buell, associate professor at Harvard Business School, says the never-ending quest for operational efficiency is having unintended consequences. When customers don’t see the work that’s being done in back offices, offshore factories, and algorithms, they’re less satisfied with their purchases. Buell believes organizations should deliberately design windows into and out of operations. He says increasing operational transparency helps customers and employees alike appreciate the value being created. Buell is the author of the HBR article "Operational Transparency."

Thales Teixeira, associate professor at Harvard Business School, believes many startups fail precisely because they try to emulate successful disruptive businesses. He says by focusing too early on technology and scale, entrepreneurs lose out on the learning that comes from serving initial customers with an imperfect product. He shares how Airbnb, Uber, Etsy, and Netflix approached their first 1,000 customers very differently, helping to explain why they have millions of customers today. Teixeira is the author of the book "Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption."

Pauline Brown, former chairman of North America for the luxury goods company LVMH, argues that in additional to traditional and emotional intelligence, great leaders also need to develop what she calls aesthetic intelligence. This means knowing what good taste is and thinking about how your services and products stimulate all five senses to create delight. Brown argues that in today's crowded marketplace, this kind of AI is what will set companies apart -- and not just in the consumer products and luxury sectors. B2B or B2C, small or large, digital or bricks-and-mortar, all organizations need to hire and train people to think this way. Brown is the author of the book "Aesthetic Intelligence: How to Boost It and Use It in Business and Beyond."

Here are five ways support teams and business leaders can implement modern support techniques in order to show their customers they care and keep them coming back

Igloo's extensive catalog of training courses and self-serve resources is now available to all customers and end users so teams can make the most of their digital workplace

The secret sauce behind happy customers is to have happy team members. You cannot create happiness on the outside if your organization is not happy on the inside.

According to the bank, "The objective of this loan is to provide ease to tide over the liquidity mismatch to existing customers." The customer can approach their existing branches to avail this personal loan up to a maximum limit Rs 5 lakh

The offering of ‘Cardless Cash Withdrawal’ from iMobile enables customers to withdraw cash securely and conveniently for everyday usage and purchases, all from the convenience of their mobile phone. Here is a look at how you can use this facility.

"We have decided to take this initiative to help our customers to overcome this pandemic and drive growth in the housing sector. With this, over 2.35 lakh of our customers will be positively impacted irrespective of their base loan amount," PNB Housing Finance Managing Director and CEO Neeraj Vyas said.

A lot of companies have made a tactical move to making sanitisers. We want to be a little more strategic, because when things settle down, only big brands with differentiations will work., said Saugata Gupta, MD of Marico

Airtel CEO Gopal Vittal, in a note to customers, said that the next phase of the journey has begun as the world slowly starts to open up.

Some of you might have read the USA Today Network story about horse racing this week. The piece highlighted some pretty impressive statistics related to the broadcast and marketing of the limited racing calendar we've all been experiencing. One quote caught my eye: “NYRA chief revenue officer Tony Allevato said it had signed up seven […]

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