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EasyJet now offering travellers online refunds in U-turn after customer complaints

The airline has come under intense pressure from customers in the past few weeks to bring back the online form, which was only removed after most of its flights were cancelled due to the coronavirus.




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Weed vendors say customers are stocking up on cannabis as coronavirus quarantines could last months

Recreational pot sales were up 50 per cent from March 16 to 22, while medical marijuana sales rose 41 per cent year over year as customers prepare for long periods of isolation.




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Shocking moment irate customer LICKS a bank door

The unnamed man also coughed loudly as he marched towards the door at Pine Center Mall, British Columbia, Canada. The Royal Canadian Mountain Police said they had identified a suspect.




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Foxtel customers claim they can't cancel their sports subscriptions despite having no live games

Hundreds of customers have taken to social media to slam Foxtel for not letting them downgrade their subscription after sport was stopped across Australia.




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UberEats customers will be able to ask drivers to leave food at the door amid coronavirus fears 

The food delivery giant announced on Wednesday it was doing everything in its power to stop the spread of COVID-19 as cases continue to climb across Australia.




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Uber revives product delivery service that drops off goods from stores to customers in lockdown

According to a report from the Financial Times , the two new services called Direct and Connect will revive an offering by Uber from 2015 that allowed users to order products direct to their homes.




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Jacinda Ardern urges customers to avoid Uber Eats after restaurants complain about commission fees

Ms Ardern described the commission rates set by delivery services as 'hefty' after calls from peak bodies to limit the 35% commission rate over concerns it's 'crippling' New Zealand businesses.




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Huge change for Woolworths as Uber steps in to deliver groceries to their customers during lockdown 

Uber has begun delivering groceries for supermarket giant Woolworths under a new partnership to boost delivery services during the coronavirus pandemic.




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The top coronavirus food trends of Uber Eats customers revealed

Australians are turning to comfort foods like butter chicken and Pad Thai during the coronavirus lockdown and eating dinner earlier than ever before, according to Uber Eats.




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Furious McDonald's customer orders a McChicken burger only for it to arrive WITHOUT any ingredients 

Auckland woman Tereza Luzki's 15-year-old son had decided to treat himself to the popular takeaway after New Zealand came out of level four Covid-19 lockdown this week




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VICTORIA BISCHOFF has one plea for 2020: Bring back customer service

In just the past ten days I've battled with my home insurer after the price of my policy was hiked by 30 per cent for no reason, chased my old energy supplier for a £174 refund.




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VICTORIA BISCHOFF: The top customer service tales of 2019

From the bank that sent flowers to a recently bereaved widower to the ferry company that waived its strict no-refund policy on pre-paid tickets after a customer went into hospital.




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Teenage drug dealer, 19, jailed after 14-year-old customer dies

Connor Parrish, 19, pictured, received a four-year detention order after he admitted supplying ecstasy to 14-year-old Bethany Devlin-McCrone who later died.




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Colorado diner charges a customer extra for asking a 'stupid question' the receipt shows

The customer, who didn't reveal the question asked, uploaded a photo of the receipt from Tom's Diner in Denver on Reddit , which clearly shows the words, '1 Stupid Question $0.38.'




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Shoppers form orderly line at Coles as staff hand out one pack of toilet paper to each customer

Video has emerged of a line of Australian shoppers queuing in a calm, orderly fashion as supermarket staff hand out packs of toilet paper. 




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Apple customers spent $1.42 billion in App Store in one week - and record $386 million on January 1

The sales totals come as the Cupertino, Califorina,-based tech giant has shifted its focus more toward services, including Apple Music, as sales for its iconic Iphone have slowed.




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Phone repair man paid £40 cash NOT to fix customer's mobile

Oli Pickles, 28, was handed the smashed up iPhone 8 plus by a mystery man who refused to leave either his name or any contact details when he came into the workshop in Sheffield.




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Apple limits the number of iPhones customers can purchase as it faces delays due to the coronavirus

Apple has limited the number of iPhones a customer can purchase. Consumers can only purchase two of the same model due to production constraints the firm faces because of coronavirus.




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Apple removes purchasing limits on iPhones a week after limiting two per customers

Apple has lifted purchasing restrictions on its iPhone a week after limiting customers to two smartphones per order. The policy was due to production delays caused by the coronavirus.




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How illegal tanning injections which trigger heart disease are being sold to UK customers on eBay

EXCLUSIVE: MailOnline found multiple listings for melanotan II on the online marketplace despite it being banned in the UK. One seller was even offering a DIY home injectable kit.




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Credit card customers should act fast if they want to switch to a ‘zero per cent’ card deal 

Interest-free deals are disappearing fast for credit card customers seeking breathing space to pay off debt. The ‘balance transfer’ trick is a popular way of paying off money borrowed.




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Saga to axe Platinum card in March leaving customers two months to pay off their balance

Over-50s in possession of Saga’s Platinum Visa card have just two months to clear their debts and find themselves an alternative after the company announced it was discontinuing the product.




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American Express pulls its cards from Curve 36 hours after it let customers use it on the app

Curve unveiled on Monday a move that would allow Amex customers to use their card in places that do not usually accept it , by adding their cards to its smartphone app.




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American Express customers face higher Platinum Card fees from June

From June 11, Amex's card will be made from metal rather than plastic, and cost £575 a year compared to £450 now.




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Glint app that lets customers pay with gold goes into administration

For five days after it went into administration the company did not mention the matter on its website. Glint says its app still works as normal and users could still deposit money into it.




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Hundreds of Saga customers receive surprise payout after platinum credit card mishap

Hundreds of customers of Saga have received an unexpected windfall following its admission that it badly handled the axeing of its popular platinum credit card last year.




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Banks refusing to unblock credit cards in branches as customers must phone

Lloyds, Santander, Nationwide, NatWest, Virgin Money, HSBC and Barclaycard all confirmed staff cannot unblock credit cards in branch.Some banks say it must now be done by a specialist team.




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Virgin Money credit card customers hit by charges thanks to minimum payment default

Some longstanding Virgin Money credit cardholders have been left with charges on their accounts after discovering they had only been making minimum direct debit payments.




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Virgin Money customers hit with credit card interest charges will be refunded

Virgin Money is refunding loyal customers hit by interest charges after they unwittingly only made minimum payments on their new Virgin Atlantic credit cards.




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Lloyds Banking Group credit card customers could have cards cancelled in February

Britain's largest banking group, which owns Lloyds, Halifax and Bank of Scotland, spelled out changes aimed at those in 'persistent debt' for 36 months.




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New Visa incentive for shops to give cashback to customers 

Visa's scheme marks the first time all the UK's banks will pay small stores to offer cashback. Beccy Soper (pictured), of Beccy's Greengrocers in Stockbridge, Hampshire, said: 'It's a win-win'.




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FCA: Banks must help customers in debt and not cancel their credit cards

The Financial Conduct Authority has told banks to help customers get out of debt, amid concerns of a potential wave of credit cards being scrapped under new rules.




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240,000 Santander customers ask for credit card and mortgage holidays

The UK arm of Santander revealed its pre-tax profit fell 58 per cent to £114million in the first three months of 2020.




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Amex credit card customers given more time to spend for bonus points

Newcomers to American Express now have more time to rack up points bonuses for their credit card spending, with the card provider doubling the length of some of its welcome offers.




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Virgin Money customers' credit cards suspended during lockdown

Customers of Virgin Money rounded on the bank after it suspended their credit cards, despite many of them not struggling with their repayments and clearing their balance in full.




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RACHEL RICKARD STRAUS: Brighthouse let down customers

I’m all for being thorough, but the sooner redress is given the better chance there is of getting those who are mistreated back to the position they would have been in.




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Some straight-talking advice for British Gas customers

Navy Retired, in Merseyside says: ‘If you are a British Gas customer, you might as well put £200 - 300 down the nearest drain. Switch - it is so easy.’ I think he or she is bang on the money.




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Netflix will raise $1 billion for new shows as customer projections have doubled

Netflix will raise $1 billion for new shows and has most programs for 2020, and much of 2021, filmed, plus is working on more than 200 projects, says Chief Content Officer Ted Sarandos.




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British Gas prepayment customers vent anger at energy giant

Numerous British Gas customers with prepayment meters claim they are struggling to top-up since the energy giant switched from Paypoint to Payzone terminals.




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Ovo acquisition of SSE - what will it mean for customers?

Ovo's acquisition of energy giant SSE has been completed today, meaning the supplier will now be responsible for five million customers.




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Broadband customers are still paying £9m more A DAY than needed

Broadband customers are still paying £9m a day more than they should, according to data from check and challenge site, Is My Bill Fair.




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Ovo Energy to pay out £8.9m after overcharging customers

Ofgem says Ovo has agreed to pay the voluntary redress after some customers were undercharged while some were overcharged due to problems with its IT systems.




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Big Six customers jet off to San Francisco with energy savings

Currently, 1.9 million Eon customers could be missing out on £283 by staying on a standard variable tariff, the equivalent of a return flight to San Francisco.




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EE customers see mobile bills rise 2.2% from March 

For customers paying £30 a month on their contract, the inflation-linked hike means an increase of 66p a month - or £7.92 a year.




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BT customers will see broadband and mobile rise 1.3%

The telecoms giant is now using the Consumer Price Index measure of inflation for bill rises. Last year, it froze prices while it says it has never used inflation-linked rises in the past.




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Broadband customers are seeing their bills increase by as much as 89% when their contract ends

Out of the 68% of customers hit with a price rise, some providers even increased prices by as much as 89%, according to data from Which?.




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British Gas reverses the minimum top up limit back to £1 for prepayment customers after backlash

The Big Six supplier decided to change the limit at the same time it announced it was moving from Paypoint to Payzone terminals, leaving customers with 15,000 fewer locations to top up.




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Broadband customers charged up to £90 a year to keep email addresses after they switch providers

BT charges customers up to £7.50 to hold onto their address, equivalent to £90 annually. TalkTalk charges previous customers £5 each month to keep their old email address - or £60 a year.




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Complaints rocket as Together Energy is handed 36,000 extra customers 

Jan and Bill Burrough found out Together Energy had taken over their account in December 2018 and a month later asked for a credit refund. But the supplier took seven months to provide a bill.




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Customers complain that Thames Water is charging those with smart meters more than those without

Frustrated Thames Water customers have complained that the smart meters fitted by the firm do not work properly and are actually costing households more money.