With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers.

A conference on consequence management in response to acts of terrorism gathered today over sixty participants from the security and judiciary sectors as well as local communities.

Lawley, C J M; Pearson, D G; Waterton, P; Zagorevski, A; Bédard, J H; Jackson, S E; Petts, D C; Kjarsgaard, B A; Zhang, S; Wright, D. Chemical Geology vol. 536, 119464, 2020 p. 1-17, https://doi.org/10.1016/j.chemgeo.2020.119464
<a href="https://geoscan.nrcan.gc.ca/images/geoscan/20190600.jpg"><img src="https://geoscan.nrcan.gc.ca/images/geoscan/20190600.jpg" title="Chemical Geology vol. 536, 119464, 2020 p. 1-17, https://doi.org/10.1016/j.chemgeo.2020.119464" height="150" border="1" /></a>

Jiang, C; Obermajer, M; Kabanov, P; Mort, A. Geological Survey of Canada, Open File 8663, 2020, 7 pages, https://doi.org/10.4095/321479
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Gauthier, M S; Hodder, T J; Lian, O B; Finkelstein, S A; Dalton, A S; Paulen, R C. Manitoba Geological Survey, Report of Activities GS2021-8, 2021 p. 71-76

Snyder, D B; Savard, G; Kjarsgaard, B A; Vaillancourt, A; Thurston, P; Ayer, J A; Roots, E. Geochemistry, Geophysics, Geosystems (G3) vol. 22, issue 4, e2020GC009566, 2021 p. 1-20, https://doi.org/10.1029/2020GC009566
<a href="https://geoscan.nrcan.gc.ca/images/geoscan/20210145.jpg"><img src="https://geoscan.nrcan.gc.ca/images/geoscan/20210145.jpg" title="Geochemistry, Geophysics, Geosystems (G3) vol. 22, issue 4, e2020GC009566, 2021 p. 1-20, https://doi.org/10.1029/2020GC009566" height="150" border="1" /></a>

Bédard, J H; Troll, V R; Deegan, F M; Tegner, C; Saumur, B M; Evenchick, C A; Grasby, S E; Dewing, K. Journal of Petrology vol. 62, issue 9, egab042, 2021 p. 1-31, https://doi.org/10.1093/petrology/egab042
<a href="https://geoscan.nrcan.gc.ca/images/geoscan/20210091.jpg"><img src="https://geoscan.nrcan.gc.ca/images/geoscan/20210091.jpg" title="Journal of Petrology vol. 62, issue 9, egab042, 2021 p. 1-31, https://doi.org/10.1093/petrology/egab042" height="150" border="1" /></a>

Rayner, N M. Geological Survey of Canada, Open File 8868, 2022, 7 pages, https://doi.org/10.4095/329641
<a href="https://geoscan.nrcan.gc.ca/images/geoscan/gid_329641.jpg"><img src="https://geoscan.nrcan.gc.ca/images/geoscan/gid_329641.jpg" title="Geological Survey of Canada, Open File 8868, 2022, 7 pages, https://doi.org/10.4095/329641" height="150" border="1" /></a>

Re-release; Larmagnat, S; Lavoie, D. Sedimentary basins of northern Canada: contributions to a 1000 Ma geological journey and insight on resource potential; by Lavoie, D (ed.); Dewing, K (ed.); Geological Survey of Canada, Bulletin 609, 2022 p. 185-213, https://doi.org/10.4095/326091
<a href="https://geoscan.nrcan.gc.ca/images/geoscan/gid_326091.jpg"><img src="https://geoscan.nrcan.gc.ca/images/geoscan/gid_326091.jpg" title="Sedimentary basins of northern Canada: contributions to a 1000 Ma geological journey and insight on resource potential; by Lavoie, D (ed.); Dewing, K (ed.); Geological Survey of Canada, Bulletin 609, 2022 p. 185-213, https://doi.org/10.4095/326091" height="150" border="1" /></a>

Yang, C; Xu, H; Yin, R; Wang, L; Wu, C; Grasby, S E; Gao, J. Ore Geology Reviews 158, 105530, 2023 p. 1-9, https://doi.org/10.1016/j.oregeorev.2023.105530
<a href="https://geoscan.nrcan.gc.ca/images/geoscan/20230270.jpg"><img src="https://geoscan.nrcan.gc.ca/images/geoscan/20230270.jpg" title="Ore Geology Reviews 158, 105530, 2023 p. 1-9, https://doi.org/10.1016/j.oregeorev.2023.105530" height="150" border="1" /></a>

Kabanov, P B; Abdi, W; Biggin, A J; Bilot, I; van der Boon, A; Gouwy, S; Grasby, S; Minions, N; Percival, J; Thallner, D; Twemlow, C; VandenBerg, R. Geological Survey of Canada, Open File 8940, 2023, 13 pages, https://doi.org/10.4095/331201
<a href="https://geoscan.nrcan.gc.ca/images/geoscan/gid_331201.jpg"><img src="https://geoscan.nrcan.gc.ca/images/geoscan/gid_331201.jpg" title="Geological Survey of Canada, Open File 8940, 2023, 13 pages, https://doi.org/10.4095/331201" height="150" border="1" /></a>

Böhm, C; Rayner, N. Canada's northern Shield: new perspectives from the Geoscience for Energy and Minerals Program; Geological Survey of Canada, Bulletin 612, 2024 p. 327-334, https://doi.org/10.4095/332503
<a href="https://geoscan.nrcan.gc.ca/images/geoscan/gid_332503.jpg"><img src="https://geoscan.nrcan.gc.ca/images/geoscan/gid_332503.jpg" title="Canada's northern Shield: new perspectives from the Geoscience for Energy and Minerals Program; Geological Survey of Canada, Bulletin 612, 2024 p. 327-334, https://doi.org/10.4095/332503" height="150" border="1" /></a>

DHL Express has announced the opening of a new service centre in Gatwick with an investment of £37 million. Mims Davies, MP for East Grinstead & Uckfield attended the official opening where she toured the site, meeting with staff and customers.

Today, Poste Italiane has approved the results for the third quarter of 2024, revealing another set of strong results.

Post&Parcel Live is a seminar series from the experts at Post&Parcel. On 27 April 2017 we hosted "Solving the Inner City Challenge". In this keynote Vicky Keeble, Deliver London Programme Manager at the Cross River Partnership looks at balancing demand with environmental impact.

Jonathan Pratt, Head of CRM at DPD explores the process of implementing and managing the delivery of fresh food at Post&Parcel Live: The Food Delivery Seminar.

After 63 years, Deutsche Post is discontinuing its night airmail network in Germany.

Posten Bring has rapidly rolled out Europe's longest network of parcel lockers, with 6,000 self-service parcel lockers at 2,000 locations across Norway.

The Supervisory Board of InPost S.A. has announced that Mark Robertshaw has decided to step down from the Company's Supervisory Board, due to personal family reasons, effective July 1, 2024.

Data Stack Evolution: Legacy Challenges and AI Innovation, a global report which included a survey of 775 manufacturing and supply chain IT decision-makers, found that almost three in five (58%) said their data leadership and IT teams work in silo.

Curiosity: Can Humans Handle Mars Travel Stress?  Mirage News

1. Usman Khawaja debunks strike rate 'myth' in McSweeney selection  ESPNcricinfo
2. ‘Don’t know where it started’: Uzzie hits out at ‘myth’ in defence of newcomer  Fox Sports
3. The phone call that surprised new skipper Inglis  cricket.com.au
4. ‘It’s a little more than a guess’: Bailey defends McSweeney selection as concerning stats revealed  Sydney Morning Herald
5. Khawaja backs McSweeney to star  Brisbane Times

Man sought over lewd act on Melbourne bus  9News

Ramandeep Singh makes his India debut, gets cap and speech from Hardik Pandya: Here's his story  Hindustan TimesView Full coverage on Google News

1. No deal, says EP Jayarajan; DC Books postpones release of autobiography | Kerala News  Onmanorama
2. Autobiography row: EP Jayarajan files complaint with DGP over 'fake media reports’  Onmanorama
3. Autobiography still in works, says CPI(M) leader Jayarajan after book’s ‘fake’ excerpts go viral  Hindustan Times
4. ‘Won’t allow EP to be sent away like TP’  The Times of India
5. CPI(M) Kerala secretary M.V. Govindan backs E.P. Jayarajan amid autobiography controversy  The Hindu

Now THAT'S Das Auto!

It's important that Democrats understand that Trump's winning margin was as tiny as his hands, because he will simply keep repeating the word "mandate" until Congress and the media are hypnotized into submission. Don't let him get away with it.

Joan Walsh in The Nation:

As blue Western states and cities finish counting votes, it looks like the popular vote “landslide” projected for Donald Trump last week turned out to be a trickle. When all the votes are counted, he will end up with a margin of roughly two points over Vice President Kamala Harris. Presidents Lyndon Johnson in 1964 and Richard Nixon in 1972 won more than 60 percent of the popular vote; Ronald Reagan in 1984 won 58 percent. Those were landslides.

Jonathan Chait in New York Magazine:

Upon learning that he had won a clear election victory, Donald Trump responded, as is his custom, with a transparent lie. “America has given us an unprecedented and powerful mandate,” he gloated.

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You’ve seen a one man band, but how about a complete symphony orchestra?

Ben Morfitt, a composer from England, recently created in a music video of one of his new, original songs, in which he plays every instrument while also acting as conductor.

The piece was written for a new cartoon he created called “Pegul,” which he describes in the video’s caption.

You could say he is a man of many talents.

Watch the video above, and you can check out more of his music on SoundCloud.

CES is one of the biggest tech events of the year. It’s when everyone convinces you that you need to buy a terrifying robot Einstein for some reason.

But Nick Offerman aka Ron Swanson and American Greetings — yeah, the greeting card company — trolled all of them.

Promising “a device like none other,” Offerman and America Greetings delivered just that. Offerman took to the stage to present… a regular greeting card that looks like:



via Mashable

Offerman, who was there to present the product had this to say:

"When I started dating my wife — her name is Megan Mullally, she's a very beautiful actress and singer and goddess — she and I loved giving each other cards," he told a crowd at the press event. "It's a very important part of our relationship, and so we've continued that practice.

"Even though there are times when it's more appropriate, of course, to send a text or an email ... when you really want to get a sentiment across, there's nothing like the artifact of the handwritten card." 

D'awwww... now go buy one for you mother or something.

H/T Mashable

1. John Krasinski reveals wife Emily Blunt's reaction to his Sexiest Man Alive title  Hindustan Times
2. Actor John Krasinski Named 'Sexiest Man Alive' Of 2024 By People Magazine  NDTV
3. Is Jim from The Office really the sexiest man in the world?  The Guardian
4. Not Shah Rukh Khan, Hrithik Roshan, Leonardo Dicaprio, Chris Evans, or Tom Cruise, THIS actor is the sexiest  India.com
5. John Krasinski Is PEOPLE's 2024 Sexiest Man Alive!  PEOPLE

A year after looking for ways to move Charlie Blackmon out of the leadoff spot, Rockies manager Bud Black is counting the reasons to keep him up top.

The baseball field is Rockies third baseman Nolan Arenado's refuge from contract talks. But Tuesday's breaking news -- Manny Machado's 10-year, $300 million contract with the Padres -- made its way onto the field.

Marcus Stroman made himself available to the media for the first time this spring on Sunday morning, and what followed was an eventful 21 minutes that touched on almost every aspect of his game and the Blue Jays roster.

Blue Jays general manager Ross Atkins declined to get into a back-and-forth with Marcus Stroman on Sunday afternoon, sidestepping criticism of the organization from his right-handed starter.

During door-to-door ministry in a small village in South Africa, a woman opens up her house.

During outreach to a Tatar village, the team met a woman at the well and introduced her to Jesus.

Long-termers in Turkey get an unexpected opportunity to share the gospel while also representing the Turkish Post Office!

With OM Lifehope, Andrea works with a local church and growing church plant, providing her with many opportunities to build relationships with locals.

At Manna House, in the Greater London Area, guests from all over the world come for accommodation and a place to rest.

Dimas, the headman of a small village along the shores of Lake Tanganyika, shares about the challenges of being a headman and Christian.

Testimony of a Greek woman.