Do you need to improve agent performance at your contact center? Here’s 6 ways AI tools can boost agent productivity, improving customer satisfaction in turn.

Recent investments in contact center AI are reshaping the industry with better response times, issue resolution and enhanced customer service experiences.

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers.

Hyro's AI seamlessly integrates with Cisco's telephony and agent desktop infrastructure to create an intelligent, conversational call-routing system

Modern knowledge management and training are perfect complements to each other?the peanut butter and jelly for your breakfast toast.

Thanks to this Palo Alto, Calif.-based provider of real-time speech understanding technology, agents have a choice in how they're heard and can proudly hold on to their unique voice characteristics.

PolyAI continues to redefine what's possible with voice-first, artificial intelligence-powered automation in contact centers.

AI software company Capacity has been on an acquisition spree over the past year or so, grabbing up a number of fairly prominent speech technology vendors to expand its contact center capabilities.

Plan for both the short term and the long term.

The Vaccinate Virginia Contact Center: Answering a Call for All

SG Contact Center offers cutting-edge technical support and outsourcing solutions for businesses.

SG Contact Center is now a subsidiary of JWBL Capital Group Inc. and has extended partnerships to offer clients full BPO solutions

Available in the cloud or on-premise, the solution offers a latest-generation interface, unified 360-degree management across all channels, and integration with AI technologies for an optimal customer relationship.

Cisco Unified Contact Center Express suffers from a privilege escalation vulnerability.

Company: Hy Fly Consultancy
Experience: 3 to 8
Salary: 3.50 to 7.60
location: Mumbai, Mumbai City, Navi Mumbai, Thane
Ref: 24827011
Summary: Designation-Team Leader Payroll-General Insurance co Payroll Exp-Min 4ys Team Handling Exp in BPO/Contact Center Salary-4.5Lakh to 6.5Lakh Job Loc-Vashi ....