With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers.

Categorizing workers with generational labels like “baby boomer” or “millennial” to define their needs and behaviors is not supported by research, and cannot adequately inform workforce management decisions, according to a new report from the National Academies of Sciences, Engineering, and Medicine.

This product provides central management on one platform for both employees and owners.

Following the pandemic, organisations have scaled new heights of empathy in their engagement with employees

Company: Bask Hr Consulting Private Limited
Experience: 1 to 4
Salary: 3.00 to 3.50
location: Mumbai City
Ref: 24821448
Summary: WFM, Workforce management, RTA, Real time, capacity planning/ capacity management, resource management, resource planning, scheduling, WFM reporting, US Shifts , MUMBAI candidates only

TRB's Transit Cooperative Research Program (TCRP) has issued a request for proposals to develop a comprehensive, evidenced-based guide for bus operator workforce management from pre-employment through retirement. The guide should present both best practices and innovative practices that enhance and sustain public transit and support bus operators who provide fixed-route, flexible-route, and on-demand services. Proposals are due August 11, 2020 at 5:00 PM Eastern.

TRB's Transit Cooperative Research Program (TCRP) has issued a request for proposals to develop a comprehensive, evidenced-based guide for bus operator workforce management from pre-employment through retirement. The guide should present both best practices and innovative practices that enhance and sustain public transit and support bus operators who provide fixed-route, flexible-route, and on-demand services. Proposals are due August 11, 2020 at 5:00 PM Eastern.