Aim/Purpose; Fostering student engagement is one of the great challenges of teaching, especially in online learning environments. An educators’ assumptions and beliefs about what student engagement is and how it manifests will shape the strategies they design to engage students in learning. However, there is no agreement on the definition of concept of student engagement and it re-mains a vague construct. Background: Adopting the principles of user-centered design, the author maintains that to design learning experiences which better support student engagement it is important to gain insights into how students perceive and operationalize the concept of engagement in learning. The recent challenges of teaching effectively online prompted the author to reflect more deeply on the concept of engagement and how it might be achieved. Methodology: In the tradition of reflective teaching, the author undertook an informal, qualitative inquiry in her classroom, administering a brief questionnaire to students in her online class. When the themes which emerged were integrated with other literature and findings from the author’s earlier classroom inquiry, some insights were gained into how students ‘operationalize’ the concept of engagement, and weight was added to the authors’ premise of the value of humanistic approaches to university teaching, the need for greater emphasis on student-teacher connection and the necessity of considering the affective domain alongside the cognitive domain in learning in higher education. The insights were brought together and visualized in a conceptual model of student engagement. Contribution: The conceptual model presented in the present paper reflects the author’s present ‘mental model’ of student engagement in classes online and, when the opportunity arrives, in face-to-face classes as well. This mental model shapes the authors’ course design, learning activities and the delivery of the course. Although the elements of the model are not ‘new’, the model synthesizes several related concepts necessary to a humanist approach to under-standing student engagement. It is hoped that the model and discussion presented will be stimulus for further rich discussion around the nature of student engagement. Findings: Interestingly, the affective rather than the cognitive domain framed students’ perspectives on what engagement ‘looks like to them’ and on what teachers should do to engage them. Recommendations for Practitioners: By sharing the process through which the author arrived at this understanding of student engagement, the author has also sought to highlight three key points: the importance of including the ‘student perspectives and expectations’ against which educators can examine their own assumptions as part of the process reflective teaching practices; the usefulness of integrating theoretical and philosophical frameworks in our understandings of student engagement and how it might be nurtured, and finally the necessity of affording greater influence to humanism and the affective domain in higher education. The findings emphasize the necessity of considering the affective dimension of engagement as an essential condition for cognitive engagement and as inextricable from the cognitive dimension of engagement. Recommendations for Researchers: The emphasis in research engagement learning and teaching is on how we (the educators) can do this better, how we can better engage students. While the student perspective is often formulated from data obtained through surveys and focus groups, researchers in learning engagement are working with their own understandings (albeit supported by empirical research). It is crucial for deeper insight to also understand the students’ conceptualization of the phenomena being researched. Bringing the principles of design thinking to bear on educational research will likely provide greater depth of insight. Impact on Society: Empirical, formal, and structured research is undeniably essential to advancing human endeavor in any field, including learning and teaching. It is however important to recognize informal research in the form of classroom inquiry as part of teachers’ reflexive practice is also legitimate and useful to advancing understanding of complex phenomenon such as student engagement in learning through multiple perspectives and experiences. Future Research: Further research on the nature of student engagement in different contexts and against different theoretical frameworks is warranted as is empirical investigation of the premise of the value of humanism and the affective do-main in defining and measuring student engagement in higher education.

This paper reports on research with a broad objective to examine the relationship between two organizational entities, the formally structured organization and informal organizational structures, in a changing operational environment, more specifically during military deployments. The paper draws on organizational and complexity paradigms; based on empirical evidence obtained through qualitative techniques, it describes mechanisms that enable a symbiotic relationship between these two organizational structures in a complex operational landscape. Substantive findings provide insights into the dynamics of the interactions between these structures and illuminate the relationship between three enabling factors – accountability, responsible autonomy, and command and control arrangements – that need to be considered to fully exploit the strengths inherent in both formal and informal structures. Based on these findings, a model for enhancement of organizational agility in response to changes in a complex operational environment is described. The model is predicated on feedback and mutual adjustment of the organization, institution and individual through sensemaking; it illustrates the dynamic nature of interactions that are required for such a response.

Aim/Purpose: This study aims to investigate the relationship between the knowledge management (KM) process and the performance of construction companies. The ultimate goal is to promote better efficiency and competitive advantage in the construction industry by making the best use of knowledge. Background: While attention to KM is currently on the rise, as shown by the number of studies conducted, research on KM in the construction industry of Indonesia is still very rare. However, organizational learning as the implementation of KM provides an opportunity to improve the construction industry, and thus there is an urgency to conduct research on this topic. Methodology: This study lasted for three months and used the survey method, with 100 questionnaires distributed to contractors of grade 6 and 7 on the islands of Java and Borneo in Indonesia. A total of 54 returned questionnaires were deemed complete and eligible for further analysis. Data analysis was performed using the structural equation modeling method with partial least squares (SEM PLS). Contribution: This study helps to measure the relationship value of the KM process and company performance. Findings: The results of this study indicate that the process of KM has a significant and positive influence on company performance, and there is a positive interaction in the process of KM and company performance as well. Recommendations for Practitioners: Construction companies need to perceive that activities undertaken in a construction project should always be assumed to be a KM process in order to make strategic and effective decisions that can result in improvements to customers, finance, internal business, learning, and growth. Recommendation for Researchers: Research on the KM process and information technology needs to be developed more, so that construction companies can apply this knowledge to explore problems and create solutions, resulting in methods to facilitate efficiency and effectiveness. Impact on Society: This paper helps to understand that KM activities provide initial benefits and guidance for companies that want to apply KM. Future Research: Innovative and new ideas to cultivate the KM process in the construction industry need to be explored and developed to improve the implementation.

Aim/Purpose: The objective of this study was to assess the interrelationships among knowledge management infrastructure, knowledge management process, intellectual capital, and organization performance. Background: Although knowledge management capability is extensively used by organizations, reaching their maximum financial and non-financial performances has not been fully researched. Therefore, organizations need to optimize their performance by exploiting knowledge management capability through the accumulation of intellectual capital, where the new competitiveness is shifting from tangible to intangible resources. Methodology: This study adopted a positivist philosophy and deductive approach to accomplish the main goal of this research. Moreover, this research employed a quantitative approach since this study is concerned with causal relationship between variables. A questionnaire-based survey was designed to evaluate the research model using a convenience sample of 134 employees from the food industry sector in Jordan. Surveyed data was examined following the structural equation modeling procedures. Contribution: This study highlighted the potential benefits of applying the knowledge management capabilities, intellectual capital, and organizational performance to the food industrial sector in Jordan. Future research suggestions are also provided. Findings: Results indicated that knowledge management infrastructure had a positive effect on knowledge management process. In addition, knowledge management process impacted positively intellectual capital and organization performance and mediated the relationship between knowledge management infrastructure and intellectual capital. However, knowledge management infrastructure did not positively associate to organization performance. Recommendations for Practitioners: The current model is designed to help managers and decision makers to improve their management capabilities as well as their organization financial and non-financial performance through exploiting the organizational knowledge management infrastructure and intellectual capital approaches. Recommendation for Researchers: Our findings can be used as a base of knowledge to conduct further studies about knowledge management capabilities, intellectual capital, and organization performance following different criteria and research procedures. Impact on Society: The designed model highlights a significant organizational performance approach that can influence Jordanian food industrial sector positively. Future Research: The current designed research model can be applied and assessed further in other sectors including banking and industrial sectors across developed and developing countries. Also, we suggest that in addition to focusing on knowledge management process and intellectual capital as mediating variables, future research could test our findings in a longitudinal study and examine how to affect financial and non-financial performance.

Aim/Purpose: This study examines the influence of ambidextrous knowledge sharing in industrial clusters on innovation performance from the perspective of knowledge-based dynamic capabilities. Background: The key factor to improving innovation performance in an enterprise is to share knowledge with other enterprises in the same cluster and use dynamic capabilities to absorb, integrate, and create knowledge. However, the relationships among these concepts remain unclear. Based on the dynamic capability theory, this study empirically reveals how enterprises drive innovation performance through knowledge sharing. Methodology: Survey data from 238 cluster enterprises were used in this study. The sample was collected from industrial clusters in China’s Fujian province that belong to the automobile, optoelectronic, and microwave communications industries. Through structural equation modeling, this study assessed the relationships among ambidextrous knowledge sharing, dynamic capabilities, and innovation performance. Contribution: This study contributes to the burgeoning literature on knowledge management in China, an important emerging economy. It also enriches the exploration of innovation performance in the cluster context and expands research on the dynamic mechanism from a knowledge perspective. Findings: Significant relationships are found between ambidextrous knowledge sharing and innovation performance. First, ambidextrous knowledge sharing positively influences the innovation performance of cluster enterprises. Further, knowledge absorption and knowledge generation capabilities play a mediating role in this relationship, which confirms that dynamic capabilities are a partial mediator in the relationship between ambidextrous knowledge sharing and innovation performance. Recommendations for Practitioners: The results highlight the crucial role of knowledge management in contributing to cluster innovation and management practices. They indicate that cluster enterprises should consider the importance of knowledge sharing and dynamic capabilities for improving innovation performance and establish a multi-agent knowledge sharing platform. Recommendation for Researchers: Researchers could further explore the role of other mediating variables (e.g., organizational agility, industry growth) as well as moderating variables (e.g., environmental uncertainty, learning orientation). Impact on Society: This study provides a reference for enterprises in industrial clusters to use knowledge-based capabilities to enhance their competitive advantage. Future Research: Future research could collect data from various countries and regions to test the research model and conduct a comparative analysis of industrial clusters.

Aim/Purpose: The study attempts to analyse the influences of knowledge management capacity on company performance and supply chain practices. It also examines whether supply chain practices significantly and positively impact company performance. Background: Knowledge management capacity is an essential tactical resource that enables the integration and coordination among supply chain stakeholders, but research examining the link between knowledge management capacity and supply chain practices and their impacts on company performance remains scarce. Methodology: The study uses correlation analysis and factor analysis to confirm the theoretical framework’s validity and structural equation modelling to test hypotheses. The data are obtained from 115 halal food firms in China (with a response rate of 82.7%). Contribution: This study’s findings contribute to the Social Capital Theory by presenting the impacts of different supply chain practices on company performance. The findings also suggest the impact of intangible resources on enhancing company performance, contributing to the Resource-based View Theory. These results are a crucial contribution to both academicians and corporate managers working in the Halal food industry. Managers can apply these findings to discover and adopt knowledge management capacity with practical anticipation that these concepts will align with their company strategies. Also, the research motivates managers to concentrate their knowledge management on enhancing companies’ supply chain practices to achieve improved company performance. Findings: This study is an initial effort that provides empirical evidence regarding the relationships among supply chain, knowledge management, and company performance from the perspective of China’s halal food industry. The results prove that knowledge management capacity is the supply chains’ primary success determinant and influencer. Besides, knowledge management capacity positively influences company performance, and supply chain practices directly influence company performance. Recommendations for Practitioners: Managers can apply these study findings to determine and increase knowledge management capacity with practical anticipation that these concepts will align with their company strategies. Also, the research motivates managers to concentrate their knowledge management on enhancing companies’ supply chain practices to achieve improved company performance. Recommendation for Researchers: The study presents a new theoretical framework and empirical evidence for surveying halal food businesses in China. Impact on Society: These results are a significant contribution to the research field and industry focusing on halal foods. Future Research: First, this research focuses only on halal food businesses in China; thus, it is essential to re-examine the hypothesized relations between the constructs in other Chinese business segments and regions. Next, the effect of variables and practices on the theorized framework should be taken into account and examined in other industries and nations.

Aim/Purpose: This paper aimed to examine the impact of learning orientation on organizational performance of small and medium enterprises (SMEs) via the mediating role of total quality management (TQM) practices and the moderating role of innovation culture. Background: SMEs’ organizational performance in developing countries, particularly in Kuwait, remains below expectation due to increasing competition and inadequate managerial practices that negatively impact their performance. Although several studies had revealed a significant effect of learning orientation on SMEs’ performance, the direct impact of learning orientation on their performance is still unclear. Thus, the link between learning orientation and organizational performance remains inconclusive and requires further examination. Methodology: This study adopted a quantitative approach based on a cross-sectional survey and descriptive design to gather the data in a specific period. The data were collected by distributing a survey questionnaire to the owners and Chief Executive Officers (CEOs) of Kuwaiti SMEs using online and on-hand instruments with 384 useable data obtained. Furthermore, the partial least square-structural equation modeling (PLS-SEM) analysis was performed to test the hypotheses. Contribution: This study bridged the significant gap in the role of learning orientation on SMEs’ performance in developing countries, specifically Kuwait. In this sense, a conceptual model was introduced, comprising a learning orientation, TQM practices, innovation culture, and organizational performance. In addition, this study confirmed the significant influence of TQM practices and innovation culture as intermediate variables in strengthening the relationship between learning orientation and organizational performance, which has not yet been verified in Kuwait. Findings: The results in this study revealed that learning orientation had a significant impact on organizational performance of SMEs in Kuwait. It could be observed that TQM practices play an important role in mediating the relationship between learning orientation and performance of SMEs, as well as that innovation culture plays an important moderating role in the same relation. Recommendations for Practitioners: This study provided a framework for the decision-makers of SMEs on the significant impact of the antecedents that enhanced the level of organizational performance. Hence, owners/CEOs of SMEs should improve their awareness and knowledge of the importance of learning orientation, TQM practices, and innovation culture since it could significantly influence their performance to achieve success and sustainability when adopted and managed systematically. The CEOs should also consider building an innovation culture in the internal environment, which enables them to transform new knowledge and ideas into innovative methods and practices. Recommendation for Researchers: The results in this study highlighted the mediating effect of TQM practices on the relationship between learning orientation (the independent variable) and organizational performance (the dependent variable) of SMEs and the moderating effect of innovation culture in the same nexus. These relationships were not extensively addressed in SMEs and thus required further validation. Impact on Society: This study also influenced the management strategies and practices adopted by entrepreneurs and policymakers working in SMEs in developing countries, which is reflected in their development and the national economy. Future Research: Future studies should apply the conceptual framework of this study and assess it further in other sectors, including large firms in developing and developed countries, to generalize the results. Additionally, other mechanisms should be introduced as significant antecedents of SMEs’ performance, such as market orientation, technological orientation, and entrepreneurial orientation, which could function with learning orientation to influence organizational performance effectively.

Aim/Purpose: This study examined the relationship between critical success factors (CSFs), perceived benefits, and usage intention of Mobile Knowledge Management Systems (MKMS) via an integrated Technology Acceptance Model (TAM) and Information Systems Success Model (ISSM). Background: This study investigates the CSFs (i.e., Strategic Leadership, Employee Training, System Quality, and Information Quality) that impact the usage intention of KMS in mobile contexts which have been neglected. Since users normally consider the usefulness belief in a system before usage, this study examines the role of perceived benefits as a mediator between the CSFs and usage intention. Methodology: A survey-based research approach in the Malaysian semiconductor industry was employed via an integrated model of TAM and ISSM. At a response rate of 59.52%, the findings of this study were based on 375 usable responses. The data collected was analyzed using the Partial Least Squares with SmartPLS 3.0. Contribution: This study contributes to the body of knowledge in the areas of mobile technology acceptance and knowledge management. Specifically, it helps to validate the integrated model of TAM and ISSM with the CSFs from knowledge management and information system. In addition, it provides the would-be adopters of MKMS with valuable guidelines and insights to consider before embarking on the adoption stage. Findings: The findings suggest that Employee Training and Information Quality have a positive significant relationship with Perceived MKMS Benefits. On the contrary, Strategic Leadership, System Quality, and Perceived User-friendliness showed an insignificant relationship with Perceived MKMS Benefits. Additionally, Employee Training and Information Quality have an indirect relationship with MKMS Usage Intention which is mediated by Perceived MKMS Benefits. Recommendations for Practitioners: The findings are valuable for managers, engineers, KM practitioners, KM consultants, MKMS developers, and mobile device producers to enhance MKMS usage intention. Recommendation for Researchers: Researchers would be able to conduct more inter-disciplinary studies to better understand the relevant issues concerning both fields – knowledge management and mobile computing disciplines. Additionally, the mediation effect of TAM via Perceived Usefulness (i.e., perceived MKMS benefits) on usage intention of MKMS should be further investigated with other CSFs. Future Research: Future studies could perhaps include other critical factors from both KM and IS as part of the external variables. Furthermore, Perceived Ease of Use (i.e., Perceived User-friendly) should be tested as a mediator in the future, together with Perceived Usefulness (i.e., perceived MKMS Benefits) to compare which would be a more powerful predictor of usage intention. Moreover, it may prove interesting to find out how the research framework would fit into other industries to verify the findings of this study for better accuracy and generalizability.

Aim/Purpose: This study investigates the relationship between Electronic Word-of-Mouth (EWOM), Information Adoption, and the stock investment of Vietnamese investors. Background: Misinformation spreads online, and a lack of strong information analysis skills can lead Vietnamese investors to make poor stock choices. By understanding how online conversations and information processing influence investment decisions, this research can help investors avoid these pitfalls. Methodology: This study applies Structural Equation Modelling (SEM) to investigate how non-professional investors react to online information and which information factors influence their investment decisions. The final sample includes 512 investors from 18 to 65 years old from various professional backgrounds (including finance, technology, education, etc.). We conducted a combined online and offline survey using a convenience sampling method from August to November 2023. Contribution: This study contributes to the growing literature on Electronic Word-of-Mouth (EWOM) and its impact on investment decisions. While prior research has explored EWOM in various contexts, we focus on Vietnamese investors, which can offer valuable insights into its role within a developing nation’s stock market. Investors, particularly those who are new or less experienced, are often susceptible to the influence of EWOM. By examining EWOM’s influence in Vietnam, this study sheds light on a crucial factor impacting investment behavior in this emerging market. Findings: The results show that EWOM has a moderate impact on the Information Adoption and investment decisions of Vietnamese stock investors. Information Quality (QL) is the factor that has the strongest impact on Information Adoption (IA), followed by Information Credibility (IC) and Attitude Towards Information (AT). Needs for Information (NI) only have a small impact on Information Adoption (IA). Finally, Information Adoption (IA) has a limited influence on investor decisions in stock investment. We also find that investors need to verify information through official sites before making investment decisions based on posts in social media groups. Recommendations for Practitioners: The findings suggest that state management and media agencies need to coordinate to improve the quality of EWOM information to protect investors and promote the healthy development of the stock market. Social media platform managers need to moderate content, remove false information, prioritize displaying authentic information, cooperate with experts, provide complete information, and personalize the experience to enhance investor trust and positive attitude. Securities companies need to provide complete, accurate, and updated information about the market and investment products. They can enhance investor trust and positive attitude by developing news channels, interacting with investors, and providing auxiliary services. Listed companies need to take the initiative to improve the quality of information disclosure and ensure clarity, comprehensibility, and regular updates. Use diverse communication channels and improve corporate governance capacity to increase investor trust and positive attitude. Investors need to seek information from reliable sources, compare information from multiple sources, and carefully check the source and author of the information. They should improve their investment knowledge and skills, consult experts, define investment goals, and build a suitable investment portfolio. Recommendation for Researchers: This study synthesized previous research on EWOM, but there is still a gap in the field of securities because each nation has its laws, regulations, and policies. The relationships between the factors in the model are not yet clear, and there is a need to develop a model with more interactive factors. The research results need to be further verified, and more research can be conducted on the influence of investor psychology, investment experience, etc. Impact on Society: This study finds that online word-of-mouth (EWOM) can influence Vietnamese investors’ stock decisions, but information quality is more important. Policymakers should regulate EWOM accuracy, fund managers should use social media to reach investors, and investors should diversify their information sources. Future Research: This study focuses solely on the stock market, while individual investors in Vietnam may engage in various other investment forms such as gold, real estate, or cryptocurrencies. Therefore, future research could expand the scope to include other investment types to gain a more comprehensive understanding of how individual investors in Vietnam utilize electronic word-of-mouth (EWOM) and adopt information in their investment decision-making process. Furthermore, while these findings may apply to other emerging markets with similar levels of financial literacy as Vietnam, they may not fully extend to countries with higher financial literacy rates. Hence, further studies could be conducted in developed countries to examine the generalizability of these findings. Finally, future research could see how EWOM’s impact changes over a longer period. Additionally, a more nuanced understanding of the information adoption process could be achieved by developing a research model with additional factors.

Aim/Purpose: The authors argue that interdisciplinarity, together with the more recent concept of transdisciplinarity, can be seen as a coherent attempt not so much to reassemble the fragmented structure into a whole, as to create a fruitful collaboration and integration among different disciplines that takes into account their specificity. Background: At the threshold of the Modern Age, a series of paradigm shifts in Western thought caused its fragmentation into a variety of academic subdisciplines. Such diversification can be considered the result of epistemological shifts and changes in the division of intellectual labor. Contribution: Which semantic horizons can this new approach open, and on which theoretical foundations could a dialogue between disciplines be produced? The growing importance of this problem is evidenced by the emergence, during the last decades, of philosophical reflections on the interactions among different research fields. The paper aims to contribute to the contemporary discussion of the need to overcome boundaries between disciplines. Consequently, it has both a methodological and theoretical impact, since all branches of knowledge aspiring to go beyond their traditional theoretical boundaries would benefit from a coherent theoretical perspective which tries to reconceptualize the transfer of knowledge from one field to another. Findings: The possibility of transdisciplinarity in modern science finds its theoretical premise in M. Foucault’s seminal work on the organization of knowledge, The Order of Things, which hinted at the existence of gaps in the grid of knowledge, leading, as a result, to the possibility of creating transdisciplinary connections. Future Research: The authors’ critical discussion of transdisciplinarity aims to revive the French epistemological tradition that in the last decades has often been rejected by researchers as not being rigorous nor analytical. This choice is motivated by the belief that, despite such evident defects, at its bottom lies a genuine theoretical intention that does not take for granted the possibility of transcending the usual division of intellectual work. In addition, the authors offer a brief account of the Russian conception of transdisciplinarity, relatively little studied in the West, which is presumed to integrate and solve the difficulties of other similar models.

Aim/Purpose: This paper describes an empirical examination of how users’ willingness to disclose personal data is influenced by the amount of information provided on landing pages – standalone web pages created explicitly for marketing or advertising campaigns. Background: Provision of information is a central construct in the IS discipline. Content is a term commonly used to describe the information made available by a website or other electronic medium. A pertinent debate among scholars and practitioners relate to the behavioral impact of content volume: Specifically, does a greater amount of information elicit engagement and compliance, or the other way around? Methodology: A series of large-scale web experiments (n= 535 and n= 27,900) were conducted employing a between-subjects design and A/B testing. Two variants of landing pages, long and short, were created based on relevant behavioral theories. Both variants included an identical form to collect users’ information, but different amounts of provided content. User traffic was generated using Google AdWords and randomized between the page using Unbounce.com. Relevant usage metrics, such as response rate (called “conversion rate”), location, and visit time were recorded. Contribution: This research contributes to the body of knowledge on information provision and its effectiveness and carries practical and theoretical implications to practitioners and scholars in Information Systems, Informing Science, Communications, Digital Marketing, and related fields. Findings: Analyses of results show that the shorter landing pages had significantly higher conversion rates across all locations and times. Findings demonstrate a negative correlation between the content amount and consumer behavior, suggesting that users who had less information were more inclined to provide their data. Recommendations for Practitioners: At a practical level, results can empirically support business practices, design considerations, and content strategy by informing practitioners on the role of content in online commerce. Recommendation for Researchers: Findings suggest that the amount of content plays a significant role in online decision making and effective informing. They also contradict prior research on trust, persuasion, and security. This study advances research on the paradoxical relationship between the increased level of information and online decision-making and indicates that contrary to earlier work, not all persuasion theories‎ are ‎effective online. Impact on Society: Understanding how information drives behavior has implications in many domains (civic engagement, health, education, and more). This has relevance to system design and public communication in both online and offline contexts. Future Research: Using this research as a starting point, future research can examine the impact of content in other contexts, as well as other behavioral drivers (such as demographic data). This can lead to theoretical, methodological, and practical recommendations.

Aim/Purpose: The study aims to examine the mediating role of job motivation and affective and normative commitment on the relationship between perceived organizational support (POS) and job turnover intention. Background: POS refers to employees’ beliefs and perceptions concerning the extent to which the organization values their contributions, cares about their well-being, and fulfils their socio-emotional needs. To date, research has shown that employee turnover is a complex construct resulting from the interplay of both individual and organizational variables, such as motivation and climate. Methodology: Cross-sectional data were collected from 143 employees of an Italian industrial company. Paper-and-pencil questionnaires were used to assess respondents’ POS, job motivation, affective and normative organizational commitment, and turnover intentions. Contribution: Specifically, in this research, we aim at examining (i) the indirect effect of POS on turnover intention via (ii) job motivation and (iii) normative and affective commitment. Findings: Results show that high POS is associated with high levels of job motivation and affective and normative commitment, which in turn are negatively linked to turnover intentions. Recommendation for Researchers: Researchers should not lose sight of the importance of studying and delving into the concept of turnover intention given that, from an organizational point of view, losing personnel means losing competencies, which need to be replaced through assessment, selection, training, and development, processes that are often challenging and expensive. Future Research: Future research should further investigate the role of motivation and commitment, other than additional variables, for POS and turnover intention. Longitudinal studies and further testing are required to verify the causal processes stemming from our model. Future research could consider linking employees’ self-reported measures with objective data concerning turnover rates.

'What's going on?' Within the context of our critically-informed teaching practice, we see moments of deep learning and reflexivity in classroom discussions and assessments. Yet, these moments of criticality are interspersed with surface learning and reflection. We draw on dichotomous, linear developmental, and messy explanations of learning processes to empirically explore the learning journeys of 20 international Chinese and 42 domestic New Zealand students. We find contradictions within our own data, and between our findings and the extant literature. We conclude that expressions of surface learning and reflection are considerably more complex than they first appear. Moreover, developing critical reflexivity is a far more subtle, messy, and emotional experience than previously understood. We present the theoretical and pedagogical significance of these findings when we consider the implications for the learning process and the practice of management education.

After new ventures have exhausted the limited financial resources of founders, family, and friends, they often pursue initial external capital. To secure investment, entrepreneurs can signal about their venture's latent potential by aligning themselves with reliable third parties. Such affiliations affirm the new venture's legitimacy and provide substantive benefits in the form of mentoring, access to resources, and ongoing monitoring. However, early stage financing is an especially "noisy" signaling environment owing to the large number of startups seeking funding, many of which will not survive. The real value of third party affiliations in this context resides in their ability to unlock the potential of other more pedestrian signals, such as the entrepreneur's characteristics and actions that might otherwise go unnoticed. We borrow from the sensemaking literature to explain how third party affiliation signals disambiguate signals with multiple possible interpretations so that potential investors interpret them positively. Findings support our theory that a startup's characteristics and actions are signals that remain relatively unnoticed unless a startup combines them with a third party affiliation that enhances the signal's value, thus increasing the likelihood of receiving external capital.

Agency theory-grounded research on boards of directors and firm legitimacy has historically viewed CEO power as de-legitimating, often taking this fact for granted in theorizing about external assessors' evaluations of a firm. With few exceptions, this literature has focused exclusively on capital market participants (e.g., investors, securities analysts) as the arbiters of a firm's legitimacy and has accordingly assumed that legitimate governance arrangements are those derived from the shareholder-oriented prescriptions of agency theory. We extend this line of research in new ways by arguing that customers also externally assess firm legitimacy, and that firms potentially adjust their governance characteristics to meet customers' norms and expectations. We argue that the cultural-cognitive institutions prevalent in customers' home countries influence their judgments regarding a firm's legitimacy, such that firms competing heavily in high-power distance cultures are more likely to have powerful CEOs, with CEO power a source of legitimacy—rather than illegitimacy—among customers. We also argue that the more dependent a firm is on its customers and the more salient cultural power distance is as a demand-side institutional norm, the greater this relationship will be. Data from 151 U.S. semiconductor and pharmaceutical firms over a 10-year period generally support our predictions.

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Can we at least have some time for public input on something that can profoundly affect us all before sneaking this through?

YAYASAN PETRONAS is distributing devices with data connectivity to 12,000 students nationwide which will enable them to have better access to online learning as the education landscape in Malaysia shifts to one of hybrid teaching and learning.

The RM30 million worth of digital devices are being supplied to 81 schools in 69 districts, from May 17 until mid-June as part of Yayasan Petronas’ commitment to Cerdik.

Announced in Malaysia’s Budget 2021, Cerdik is a pioneering corporate social responsibility (CSR) initiative by government-linked companies (GLCs) and government-linked investment companies (GLICs), which is aimed at supporting lower-income families to better adjust to the new normal of online lessons, e-learning and other forms of remote teaching. Working in partnership with the Ministry of Education (MoE), the Ministry of Finance (MoF), and Yayasan Hasanah (the Secretariat), as well as other GLC and GLIC partners, Yayasan Petronas prioritised schools with a majority of students from B40 households.

The devices provided through CERDIK are designed to support the students’ learning requirements for three academic years, and are fitted with data services, maintenance, warranty and technical support.

“Through CERDIK, we want to provide equitable access to quality education for students as it is the first step to close the digital gap towards enriching their educational experiences and lives,” said Yayasan Petronas Chief Executive Officer Nelly Francis Shariah.

“With these devices and Internet service, we hope more students – especially those from underprivileged and rural communities – can better participate in online lessons.”

According to a survey of 900,000 students conducted by MoE last year, 37% indicated that they did not have appropriate devices at home to participate in online lessons last year.

“During these difficult times, we must help ensure that no one gets left behind in the pursuit of education,” Nelly added, recognising that many families are facing financial pressures from the Covid-19 pandemic restrictions.

“We thank Yayasan Petronas for their support to Cerdik, one of the most comprehensive pilot initiatives on digital learning in public schools nationwide. Despite logistics issues due to the movement restrictions around the world, we are still on track to deliver the devices based on the stipulated timelines,“ said Shahira Ahmed Bazari, Managing Director of Yayasan Hasanah.

The contribution to Cerdik complements Yayasan Petronas’ various education outreach initiatives benefitting students and teachers. These include the recent Back To School programme in March 2021, where school supplies and personal hygiene kits were distributed to 21,000 students from underprivileged families nationwide.

The foundation also rolled out its signature Program Duta Guru, a collaboration between Yayasan Petronas and MoE. Earlier this year, Science, Technology, Engineering, and Mathematics teachers were provided with online teaching kits and guidance in delivering lessons for improved learning outcomes.

THE recent debate over Chinese flags being waved at the Guan Gong Cultural Festival in Teluk Intan, Perak, has reignited the age-old question of how symbols can be easily twisted into points of division.

Flags, gestures and other symbols carry deep meaning, but they are also open to interpretation. While this flag-waving may have seemed harmless for some, for others it quickly became a “threat” to Malaysian identity.

The real question is: How should we respond rationally as a community?

Symbols are powerful tools. They help us express complex emotions, shared histories and cultural pride in one glance.

A flag represents much more than just colours or designs; it is about pride, history and unity. Interestingly, symbols do not mean the same thing to everyone. A gesture with deep meaning for one group may seem completely neutral to another.

At the festival, participants from China were simply celebrating their cultural pride by waving their own flags. There was no explicit intent to disrespect Malaysia. However, for some, this act took on a different meaning as if it was a direct challenge to Malaysian values. This shows how easily symbols can be misunderstood and used to support narratives that may not match their true intent.

Symbols are meant to bring us together, but they can just as easily be used to pull us apart. This “lightning rod” effect – a simple act like waving a flag – can quickly become a point of conflict. People start to view it not as a celebration but as a challenge or a threat, especially when it aligns with pre-existing fears or biases.

Responding rationally

In a world where symbols can be so easily twisted, how do we keep a level head? Obviously ignoring them is not the solution, but neither is reacting without thinking.

Instead, we should aim for a balanced, proactive response. First, knowledge is our best defence against manipulation. When we know the origins and intentions behind symbols, we can better interpret them. In this case, knowing that the Guan Gong festival is about cultural pride, not politics, may have eased some of the outrage.

Equally important is pausing to consider intent before jumping to conclusions. Asking ourselves why certain people are pushing a negative view is a vital step – are they genuinely worried or is someone stirring the pot for personal gain? Taking a moment to think about these motivations helps us respond thoughtfully rather than react emotionally.

There is the importance of open conversation. Talking openly, whether online or in person, helps clear misunderstandings and in turn keeps divisive ideas from taking root. Discussing rather than accusing allows people to see different sides of an issue, helping to break down conflict.

Even when we do not agree with a particular symbol or action, choosing respect over anger shows strength.

By setting a tone of respect, we establish that rash reactions will not weaken our unity but instead solidify it.

Finally, in a time when headlines are crafted to stir us up, we need to promote media savviness. Supporting media literacy helps us all recognise exaggeration and bias, making it harder for negative views to spread. This allows us to stay focused on what truly matters, safeguarding our unity against the noise of sensationalism. “Tak pasti, jangan kongsi.”

Strengthening unity

Malaysia’s richness lies in its diversity, and tackling issues rationally is not just crucial but fundamental in keeping that strength alive.

Symbols will always be part of our identity but they should not be used to drive us apart. In this case, rushing to react may only deepen divides, moving us further from the values
of tolerance and unity that our country was built on.

As a society, we need to keep our guard
up against attempts to use symbols for division, and focus instead on promoting understanding and connection.

By adopting a balanced, calm and thoughtful approach, we can make it clear that Malaysia’s strength is not in uniformity but in the unity that comes from respect, open dialogue and shared empathy. Now is the time to remember that our strength as a nation lies in standing together, with each
of us working to build a Malaysia where diversity is celebrated, not feared.

In The Alchemist, Paulo Coelho writes: “When we strive to become better than we are, everything around us becomes better too.” Much like Santiago’s journey to discover his own truth, we also have a choice in how we respond to events around us.

In times of tension, it is easy to let initial reactions drive our actions. However, the real strength lies in taking a step back, viewing each situation as it is, and choosing not to let outside forces manipulate us.

What if in moments of tension we choose patience over impulsiveness, looking beyond the surface to seek a deeper meaning? Perhaps, only then we can strengthen our
so-called unity.

Ir Dr Nahrizul Adib Kadri is an associate professor of biomedical engineering and the former director of Corporate Communications Centre, Universiti Malaya. Comments: letters@thesundaily.com

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Read The Answer

Activism: In the ever-evolving landscape of politics, we often find ourselves confined to the traditional left-right spectrum. This binary view, with its emphasis on economic and social policies, sometimes obscures deeper motivations driving voter behavior and political trends. As a result, we might miss crucial insights that could enhance our understanding of why people vote the way they do, why political movements gain momentum, and why some ideas resonate while others falter. I have found an alternative framework to be far more helpful: the Maslow Pyramid.

Abraham Maslow’s hierarchy of needs, typically illustrated as a pyramid, categorizes human needs into five levels: physiological, safety, love/belonging, esteem, and self-actualization. Maslow famously hypothesized, that a lower-level need must be satisfied before we start attempting to fulfill the needs of the next level — as an example, while we’re starving and live in fear of being robbed (level one), we’re not so much concerned with having the respect of the community (level four). By examining political trends through this lens, we can gain a richer, more nuanced perspective on what drives societal shifts and voter preferences.

Physiological Needs and the Politics of Survival

At the base of Maslow’s pyramid are physiological needs: food, water, warmth, and rest — as well as immediate physical safety. In times of economic crisis, political discourse often gravitates towards these fundamental concerns. Populist movements frequently gain traction by promising to address the immediate needs of the people. For instance, during the Great Recession, there was a surge in support for policies focused on job creation, healthcare access, and basic economic security. Politicians who can convincingly address these basic needs often see significant support from constituencies facing hardship just getting from one day to the next without getting beaten, robbed, or starved. Fear of getting to this state (fear of getting robbed on your way to/from work, school, etc.) will also suffice to place oneself at this level.

However, if established parties fail to address these concerns, voters will inevitably turn to whomever offers a solution, even if it’s an atrocious one. It’s like choosing Comcast for your Internet connection when no other provider is available—you know the service is subpar, but having some connection is better than none. Similarly, in politics, when mainstream parties neglect the foundational needs of the populace, fringe or extremist parties can gain support by simply acknowledging and addressing these unmet needs — and that is regardless of how flawed their solutions to said problems may be.

Safety Needs and the Demand for Stability

Moving up the pyramid, once the physical needs are met, then safety needs encompass longer-term personal security, employment, and health. Political rhetoric around law and order, immigration control, and national security taps into these safety concerns. When people feel their safety is threatened, whether by crime, terrorism, or economic instability, they are more likely to support policies and leaders who promise to restore stability and protect them from perceived threats. The post-9/11 era (just after 2001), with its heightened focus on national security, is a prime example of how safety needs can dominate the political agenda.

Yet again, if traditional parties fail to provide a sense of security, voters may gravitate towards any party that promises to deliver it, even if their methods are draconian and/or frankly ridiculous.

Love and Belonging: The Politics of Identity

The middle tier of the pyramid addresses social needs: relationships, friendships, and a sense of belonging. Identity politics, which includes movements advocating for the rights of specific social groups based on race, gender, sexual orientation, and more, finds its roots here. Political movements that foster a sense of community and belonging can galvanize supporters by addressing these intrinsic needs. The LGBPQRST+ rights movement, for instance, not only fights for legal rights but also seeks to create a supportive community for its members.

When mainstream parties overlook these social needs, people will seek out any group or party that offers them a sense of belonging, even if that party’s overall agenda is problematic. It’s a matter of seeking connection where it’s available.

Esteem: The Quest for Recognition

Esteem needs encompass respect, self-esteem, status, and recognition. Political leaders who can validate the contributions and worth of their supporters often build strong, loyal followings. This is evident in political campaigns that emphasize the dignity of work, the importance of patriotism, and the recognition of personal achievements. Policies aimed at rewarding hard work and providing opportunities for personal advancement resonate deeply with voters seeking validation and respect.

Self-Actualization: The Pursuit of Fulfillment

At the peak of the pyramid is self-actualization — the realization of one’s potential and the pursuit of personal growth and fulfillment. Politics at this level involves visionary thinking and appeals to higher ideals. Environmental movements with or without solutions based in reality, space exploration initiatives, and educational reforms often engage this need. Leaders who inspire through their vision of a better future, who challenge citizens to think beyond their immediate concerns and contribute to something greater than themselves, tap into this highest level of human motivation.

It’s rather telling that the biggest telltale sign for voters (and media), who are personally at this level of human needs, is that they often and happily paint the political parties and movements answering to level-one and level-two human needs as brutish, uneducated, simpleton and backwards — when in reality, what such name-calling voters who pretend to hold themselves to some sort of higher standard are really doing, is disacknowledging that other people’s most basic needs are simply not being met. Talk about being overprivileged in ivory towers! “Let them eat cake”, anyone?

If mainstream political parties neglect to engage voters at this level, people will align with any party that inspires them, even if the broader agenda is not entirely sound. It can be somewhat like signing up for a self-help seminar led by a guy who lives in his mom’s basement because he speaks so passionately about “unlocking your potential.”

A Holistic Approach to Political Analysis

By applying the Maslow Pyramid to our understanding of political trends, we gain a multi-dimensional view that goes beyond the simplicity of left versus right. This approach allows us to see how different policies and political messages resonate with various segments of the population based on their current needs and aspirations.

For instance, a comprehensive healthcare reform policy can address physiological needs by ensuring access to medical care, safety needs by providing financial security, love and belonging by reducing social disparities, esteem by recognizing healthcare as a right, and self-actualization by promoting a healthier society capable of achieving its full potential.

It’s further important to realize that an individual voter would vote for completely different parties, even at opposite ends of the traditional spectrum, depending on where they feel the most urgency in their personal needs at the moment, and that this is not a contradiction or uncertainty on policies.

In conclusion, the Maslow Pyramid provides a valuable framework for understanding the complex and dynamic nature of political trends. It reminds us that politics is fundamentally about people and their needs. By considering these needs in our political analysis, we can develop more empathetic, effective, and inclusive strategies that resonate deeply with the human condition. And crucially, we must remember that when these needs are ignored, voters will turn to any party that promises to meet them, even if it means accepting a deeply flawed solution. After all, in the absence of better options, you might just end up with Comcast.

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The SUSTAIN EU-ASEAN project aiming at establishing a more sustainable and integrated research and innovation cooperation between the EU and the ASEAN region in the areas of climate action, resource efficiency and raw materials has now published its first project newsletter.

This first issue of the SUSTAIN EU-ASEAN Newsletter contains information about the outcomes from the first project Networking and Cluster Session that took place on 23 January 2014 in Bangkok, Thailand, as well as features a news item about the forthcoming sessions scheduled for 28 Match 2014 in Brussels, Belgium. More can be found in the Newsletter available here.

The SUSTAIN EU-ASEAN coordinating action will focus on climate action, resource efficiency and raw materials issues and will aim to enhance collaboration between researchers in the EU and the ASEAN region. Addressing these issues in a coherent way is vital for sustainable development that leads to economic prosperity, social cohesion and environmental integrity. Both regions have developed innovative ideas to reduce greenhouse gas emissions, to adapt to climate change, improve resource efficiency and manage raw materials.