Embossing is a graphical effect used to give the impression that the surface of an image has been raised or pressed in. In web design, an embossed text effect can give your typography a three-dimensional look and feel, often lending …

Julie Grundy kicks off this, our fifteenth year, by diving headlong into the snowy issue of customising form inputs. Nothing makes a more special gift at Christmas that something you’ve designed and customised yourself. But can it be done while staying accessible to every user?

In my work as an accessibility consultant, there are some frequent problems I find on people’s websites. One that’s come up a lot recently is that people are making custom select inputs for their forms. I can tell that people are trying to make them accessible, because they’ve added ARIA attributes or visually-hidden instructions for screen reader users. Sometimes they use a plugin which claims to be accessible. And this is great, I love that folks want to do the right thing! But so far I’ve never come across a custom select input which actually meets all of the WCAG AA criteria.

Often I recommend to people that they use the native HTML select element instead. Yes, they’re super ugly, but as Scott Jehl shows us in his article Styling a Select Like It’s 2019 they are a lot easier to style than they used to be. They come with a lot of accessibility for free – they’re recognised and announced clearly by all screen reader software, they work reliably and predictably with keyboards and touch, and they look good in high contrast themes.

But sometimes, I can’t recommend the select input as a replacement. We want a way for someone to choose an item from a list of options, but it’s more complicated than just that. We want autocomplete options. We want to put images in there, not just text. The optgroup element is ugly, hard to style, and not announced by screen readers. The focus styles are low contrast. I had high hopes for the datalist element, but although it works well with screen readers, it’s no good for people with low vision who zoom or use high contrast themes.

Select inputs are limited in a lot of ways. They’re frustrating to work with when you have something which looks almost like what you want, but is too restricted to be useful. We know we can do better, so we make our own.

Let’s work out how to do that while keeping all the accessibility features of the original.

Semantic HTML

We’ll start with a solid, semantic HTML base. A select input is essentially a text input which restricts the possible answers, so let’s make a standard input.

<label for="custom-select">User Type</label>
<input type="text" id="custom-select">

Then we need to show everyone who can see that there are options available, so let’s add an image with an arrow, like the native element.

<label for="custom-select">User Type</label>
<input type="text" id="custom-select">
<img src="arrow-down.svg" alt="">

For this input, we’re going to use ARIA attributes to represent the information in the icon, so we’ll give it an empty alt attribute so screen readers don’t announce its filename.

Finally, we want a list of options. An unordered list element is a sensible choice here. It also lets screen reader software understand that these bits of text are related to each other as part of a group.

<ul class="custom-select-options">
  <li>User</li>
  <li>Author</li>
  <li>Editor</li>
  <li>Manager</li>
  <li>Administrator</li>
</ul>

You can dynamically add or remove options from this list whenever you need to. And, unlike our <option> element inside a <select>, we can add whatever we like inside the list item. So if you need images to distinguish between lots of very similar-named objects, or to add supplementary details, you can go right ahead. I’m going to add some extra text to mine, to help explain the differences between the choices.

This is a good base to begin with. But it looks nothing like a select input! We want to make sure our sighted users get something they’re familiar with and know how to use already.

Styling with CSS

I’ll add some basic styles similar to what’s in Scott Jehl’s article above.

We also need to make sure that people who customise their colours in high contrast modes can still tell what they’re looking at. After checking it in the default Windows high contrast theme, I’ve decided to add a left-hand border to the focus and hover styles, to make sure it’s clear which item is about to be chosen.

This would be a good time to add any dark-mode styles if that’s your jam. People who get migraines from bright screens will thank you!

JavaScript for behaviour

Of course, our custom select doesn’t actually do anything yet. We have a few tasks for it: to toggle the options list open and closed when we click the input, to filter the options when people type in the input, and for selecting an option to add it to the input and close the list. I’m going to tackle toggling first because it’s the easiest.

Toggling

Sometimes folks use opacity or height to hide content on screen, but that’s like using Harry Potter’s invisibility cloak. No-one can see what’s under there, but Harry doesn’t cease to exist and you can still poke him with a wand. In our case, screen reader and keyboard users can still reach an invisible list.

Instead of making the content see-through or smaller, I’m going to use display: none to hide the list. display: none removes the content from the accessibility tree, so it can’t be accessed by any user, not just people who can see. I always have a pair of utility classes for hiding things, as follows:

.hidden-all {
  display: none;
}

.hidden-visually {
    position: absolute;
    width: 1px;
    height: 1px;
    padding: 0;
    overflow: hidden;
    clip: rect(0,0,0,0);
    white-space: nowrap;
    -webkit-clip-path: inset(50%);
    clip-path: inset(50%);
    border: 0;
} 

So now I can just toggle the CSS class .hidden-all on my list whenever I like.

Browsing the options

Opening up our list works well for our mouse and touch-screen users. Our styles give a nice big tap target for touch, and mouse users can click wherever they like.

We need to make sure our keyboard users are taken care of though. Some of our sighted users will be relying on the keyboard if they have mobility or dexterity issues. Usually our screen reader users are in Browse mode, which lets them click the arrow keys to navigate through content. However, custom selects are usually inside form elements. which pushes screen reader software to Forms Mode. In Forms mode, the screen reader software can only reach focusable items when the user clicks the Tab key, unless we provide an alternative. Our list items are not focusable by default, so let’s work on that alternative.

To do this, I’m adding a tabindex of -1 to each list item. This way I can send focus to them with JavaScript, but they won’t be part of the normal keyboard focus path of the page.

csOptions.forEach(function(option) {
    option.setAttribute('tabindex, '-1')
}) 

Now I can move the focus using the Up and Down arrow keys, as well as with a mouse or tapping the screen. The activeElement property of the document is a way of finding where the keyboard focus is at the moment. I can use that to loop through the elements in the list and move the focus point forward or back, depending on which key is pressed.

function doKeyAction(whichKey) {
  const focusPoint = document.activeElement
  switch(whichKey) {
    case: 'ArrowDown':
      toggleList('Open')
      moveFocus(focusPoint, 'forward')
      break
    case: 'ArrowUp':
      toggleList('Open')
      moveFocus(focusPoint, 'back')
      break
  }
}

Selecting

The Enter key is traditional for activating an element, and we want to match the original select input.

We add another case to the keypress detector…

case 'Enter':
  makeChoice(focusPoint)
  toggleList('Shut')
  setState('closed')
  break 

… then make a function which grabs the currently focused item and puts it in our text input. Then we can close the list and move focus up to the input as well.

function makeChoice(whichOption) {
    const optionText = whichOption.documentQuerySelector('strong')
    csInput.value = optionText
}

Filtering

Standard select inputs have keyboard shortcuts – typing a letter will send focus to the first item in the option which begins with that letter. If you type the letter again, focus will move to the next option beginning with that letter.

This is useful, but there’s no clue to tell users how many options might be in this category, so they have to experiment to find out. We can make an improvement for our users by filtering to just the set of options which matches that letter or sequence of letters. Then sighted users can see exactly how many options they’ve got, and continue filtering by typing more if they like. (Our screen reader users can’t see the remaining options while they’re typing, but don’t worry – we’ll have a solution for them in the next section).

I’m going to use the .filter method to make a new array which only has the items which match the text value of the input. There are different ways you could do this part – my goal was to avoid having to use regex, but you should choose whatever method works best for your content.

function doFilter() {
  const terms = csInput.value
  const aFilteredOptions = aOptions.filter(option => {
    if (option.innerText.toUpperCase().startsWith(terms.toUpperCase())) {
    return true
    }
  })
  // hide all options
  csOptions.forEach(option => option.style.display = "none")
  // re-show the options which match our terms
  aFilteredOptions.forEach(function(option) {
    option.style.display = ""
  })
} 

Nice! This is now looking and behaving really well. We’ve got one more problem though – for a screen reader user, this is a jumble of information. What’s being reported to the browser’s accessibility API is that there’s an input followed by some clickable text. Are they related? Who knows! What happens if we start typing, or click one of the clicky text things? It’s a mystery when you can’t see what’s happening. But we can fix that.

ARIA

ARIA attributes don’t provide much in the way of additional features. Adding an aria-expanded='true' attribute doesn’t actually make anything expand. What ARIA does is provide information about what’s happening to the accessibility API, which can then pass it on to any assistive technology which asks for it.

The WCAG requirements tell us that when we’re making custom elements, we need to make sure that as a whole, the widget tells us its name, its role, and its current value. Both Chrome and Firefox reveal the accessibility tree in their dev tools, so you can check how any of your widgets will be reported.

We already have a name for our input – it comes from the label we associated to the text input right at the start. We don’t need to name every other part of the field, as that makes it seem like more than one input is present. We also don’t need to add a value, because when we select an item from the list, it’s added to the text input and therefore is exposed to the API.

But our screen readers are going to announce this custom select widget as a text entry field, with some images and a list nearby.

The ARIA Authoring Practices site has a pattern for comboboxes with listboxes attached. It tells you all the ARIA you need to make screen reader software give a useful description of our custom widget.

I’m going to add all this ARIA via JavaScript, instead of putting it in the HTML. If my JavaScript doesn’t work for any reason, the input can still be a plain text field, and we don’t want screen readers to announce it as anything fancier than that.

csSelector.setAttribute('role', 'combobox') 
csSelector.setAttribute('aria-haspopup', 'listbox')
csSelector.setAttribute('aria-owns', '#list') 
csInput.setAttribute('aria-autocomplete', 'both')
csInput.setAttribute('aria-controls', 'list')

The next thing to do is let blind users know if the list is opened or closed. For that task I’m going to add an aria-expanded attribute to the group, and update it from false to true whenever the list changes state in our toggling function.

The final touch is to add a secret status message to the widget. We can use it to update the number of options available after we’ve filtered them by typing into the input. When there are a lot of options to choose from, this helps people who can’t see the list reducing know if they’re on the right track or not.

To do that we first have to give the status message a home in our HTML.

<div id='custom-select-status' class='hidden-visually' aria-live='polite'></div>

I’m using our visually-hidden style so that only screen readers will find it. I’m using aria-live so that it will be announced as often as it updates, not just when a screen reader user navigates past it. Live regions need to be present at page load, but we won’t have anything to say about the custom select then so we can leave it empty for now.

Next we add one line to our filtering function, to find the length of our current list.

updateStatus(aFilteredOptions.length)

Then we send that to a function which will update our live region.

function updateStatus(howMany) {
    console.log('updating status')
    csStatus.textContent = howMany + " options available."
}

Conclusion

Let’s review what we’ve done to make an awesome custom select input:

• Used semantic HTML so that it’s easily interpreted by assistive technology while expanding the types of content we can include in it
• Added CSS styles which are robust enough to survive different visual environments while also fitting into our branding needs
• Used JavaScript to provide the basic functionality that the native element has
• Added more JavaScript to get useful functionality that the native element lacks
• Carefully added ARIA attributes to make sure that the purpose and results of using the element are available to assistive technology and are updated as the user interacts with it.

You can check out my custom select pattern on GitHub – I’ll be making additions as I test it on more assistive technology, and I welcome suggestions for improvements.

The ARIA pattern linked above has a variety of examples and customisations. I hope stepping through this example shows you why each of the requirements exists, and how you can make them fit your own needs.

I think the volume of custom select inputs out there shows the ways in which the native select input is insufficient for modern websites. You’ll be pleased to know that Greg Whitworth and Simon Pieters are working on improving several input types! You can let them know what features you’d like selects to have. But until that work pays off, let’s make our custom selects as accessible and robust as they can possibly be.

About the author

Julie Grundy is an accessibility expert who works for Intopia, a digital accessibility consultancy. She has over 15 years experience as a front-end web developer in the health and education sectors. She believes in the democratic web and aims to unlock digital worlds for as many people as possible. In her spare time, she knits very slowly and chases very quickly after her two whippets.

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Alan Dalton uses this, the International Day of Persons with Disabilities, to look back at where we’ve come from, to evaluate where we are, and to look forward to what’s coming next in the future of accessibility guidelines.

Happy United Nations International Day of Persons with Disabilities! The United Nations have chosen “Promoting the participation of persons with disabilities and their leadership: taking action on the 2030 Development Agenda” for this year’s observance. Let’s see how the World Wide Web Consortium (W3C)’s Web Accessibility Initiative (WAI) guidelines of accessibility past, present, and yet-to-come can help us to follow that goal, and make sure that the websites—and everything else!—that we create can include as many potential users as possible.

Guidelines of Accessibility Past

The W3C published the Web Content Accessibility Guidelines (WCAG) 1.0 on 5th May 1999, when most of us were playing Snake on our Nokia 3210s’ 1.5” monochrome screens…a very long time ago in technology terms. From the start, those guidelines proved enlightening for designers and developers who wanted to avoid excluding users from their websites. For example, we learned how to provide alternatives to audio and images, how to structure information, and how to help users to find the information they needed. However, those guidelines were specific to the web technologies of the time, resulting in limitations such as requiring developers to “use W3C technologies when they are available […]”. Also, those guidelines became outdated; I doubt that you, gentle reader, consult their technical documentation about “directly accessible applets” or “Writing for browsers that do not support FRAME” in your day-to-day work.

Guidelines of Accessibility Present

The W3C published the Web Content Accessibility Guidelines (WCAG) 2.0 on 11th December 2008, when most of us were admiring the iPhone 3G’s innovative “iPhone OS 2.0” software…a long time ago in technology terms. Unlike WCAG 1, these guidelines also applied to non-W3C technologies, such as PDF and Flash. These guidelines used legalese and future-proofed language, with terms such as “time-based media” and “programmatically determined”, and testable success criteria. This made these guidelines more difficult for designers and developers to grasp, but also enabled the guidelines to make their way into international standards (see EN 301 549 — Accessibility requirements suitable for public procurement of ICT products and services in Europe and ISO/IEC 40500:2012 Information technology — W3C Web Content Accessibility Guidelines (WCAG) 2.0) and even international law (see EU Directive 2016/2102 … on the accessibility of the websites and mobile applications of public sector bodies).

More importantly, these guidelines enabled designers and developers to create inclusive websites, at scale. For example, in the past 18 months:

• Intercom made their web Messenger accessible, achieving Level-AA conformance;
• Vimeo made accessibility updates to their video player to achieve Level-AA conformance;
• Stripe designed a new accessible colour system to conform with success criterion 1.4.3 (“Contrast (Minimum)”).

The updated Web Content Accessibility Guidelines (WCAG) 2.1 arrived on 5th June last year—almost a 10-year wait for a “.1” update!—and added 17 new success criteria to help bring the guidelines up to date. Those new criteria focused on people using mobile devices and touchscreens, people with low vision, and people with cognitive and learning disabilities.

(If you need to get up to speed with these guidelines, take 36 minutes to read “Web Content Accessibility Guidelines—for People Who Haven’t Read Them” and Web Content Accessibility Guidelines 2.1—for People Who Haven’t Read the Update.)

Guidelines of Accessibility Yet to Come

So, what’s next? Well, the W3C hope to release another minor update (WCAG 2.2) in November 2020. However, they also have a Task Force working on produce major new guidelines with wider scope (more people, more technologies) and fewer limitations (easier to understand, easier to use) in November 2022. These next guidelines will have a different name, because they will cover more than “Web” and “Content”. Andrew Kirkpatrick (Adobe’s Head of Accessibility) named the Task Force “Silver” (because the initials of “Accessibility Guidelines” form the symbol of the silver element).

The Silver Task Force want the next major accessibility guidelines to:

• take account of more disabilities;
• apply to more technologies than just the web, including virtual reality, augmented reality, voice assistants, and more;
• consider all the technologies that people use, including authoring tools, browsers, media players, assistive technologies (including screen readers and screen magnifiers), application software, and operating systems.

That’s quite a challenge, and so the more people who can help, the better. The Silver Task Force wanted an alternative to W3C’s Working Groups, which are made up of employees of organisations who are members of the W3C, and invited experts. So, they created a Silver Community Group to allow everyone to contribute towards this crucial work. If you want to join right now, for free, just create a W3C account.

Like all good designers, the Silver Task Force and Silver Community Group began by researching. They examined the problems that people have had when using, conforming to, and maintaining the existing accessibility guidelines, and then summarised that research. From there, the Silver Community Group drafted ambitious design principles and requirements. You can read about what the Silver Community Group are currently working on, and decide whether you would like to get involved now, or at a later stage.

Emphasise expertise over empathy

Remember that today’s theme is “Promoting the participation of persons with disabilities and their leadership: taking action on the 2030 Development Agenda”. (The United Nations’ 2030 Development Agenda is outside the scope of this article, but if you’re looking to be inspired, read Alessia Aquaro’s article on Public Digital’s blog about how digital government can contribute to the UN’s Sustainable Development Goals.) In line with this theme, if you don’t have a disability and you want to contribute to the Silver Community Group, resist the temptation to try to empathise with people with disabilities. Instead, take 21 minutes during this festive season to enjoy the brilliant Liz Jackson explaining how empathy reifies disability stigmas, and follow her advice.

Choose the right route

I think we can expect the next Accessibility Guidelines to make their way into international standards and international law, just like their predecessors. We can also expect successful companies to apply them at scale. If you contribute to developing those guidelines, you can help to make sure that as many people as possible will be able to access digital information and services, in an era when that access will be crucial to every aspect of people’s lives. As Cennydd Bowles explained in “Building Better Worlds”, “There is no such thing as the future. There are instead a near-infinity of potential futures. The road as-yet-untravelled stretches before us in abundant directions. We get to choose the route. There is no fate but what we make.”

About the author

Alan Dalton worked for Ireland’s National Disability Authority for 9½ years, mostly as Accessibility Development Advisor. That involved working closely with public sector bodies to make websites, services, and information more accessible to all users, including users with disabilities. Before that, he was a consultant and trainer for Software Paths Ltd. in Dublin. In his spare time, he maintains StrongPasswordGenerator.com to help people stay safe online, tweets, and takes photos.

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Jina Anne silences the night to talk about how we talk about Design Systems. Can the language we use impact the effectiveness of the solution? Fear not, if mighty dread has seized your troubled mind. Design systems of great joy we bring to you and all mankind.

Ooh, clickbaity title. Why on earth would I, a self-proclaimed “design systems advocate”, say there is no design system? Yes, I’m being a little tongue-in-cheek. Maybe I just wanted an excuse to use the “there is no spoon” gif. But I do have an actual point, so bear with me.

Design systems as a “thing” vs design systems as a methodology

Recently I tweeted my thoughts on why I have been tending to use design systems in plural form (rather than using an article like “a” or “the” in front of it). During my time at Salesforce when our team was called “Design Systems” and my role was “Lead Designer, Design Systems”, I would get asked “Why is it plural? We only have one.”.

My thoughts:

I liked my title at Salesforce as “Lead Designer, Design Systems”.

People asked, but it’s just one. Why plural?

“A design system” or “The design system” makes people think of a deliverable artifact/library.

But it’s ongoing design systems work. Process improvement & workflows.

— design systems jina (@jina) December 12, 2019

Lately, I’ve been thinking a lot about the way we talk about design systems, including the confusion and negativity that can come along with it. Amélie Lamont gave a talk in 2018 called “The Language of Design”, and in it, she talked about the way we talk about design systems and design itself from a “jargony point of view”. She argues that design is technically problem-solving.

I definitely agree. People get caught up in “design” as the actual role or action of designing and have even taken issue with the term “design systems” for this very reason (and have suggested it be more focused on code). I don’t think it really does us a good service to just swap out one role for the other. And… is it even about the role?

For other folks, which I include myself, we see design as a larger effort that involves the end-user experience (which includes usability, accessibility, performance, etc) as well as having a huge impact on the business. This includes code.

But really, it should all be focused on people. I like Mina Markham’s definition of what makes for good art direction in design systems:

Art direction is progressive. Localized. Cross-functional. Inclusive. Systematic.

Mina Markham

You’ll notice that the emphasis of what she speaks about is on people.

So in the design systems work we do, you often think of a style guide. Or a component library. Or a Sketch UI Kit. And there are arguments on whether either of those things can be called a design system if it doesn’t include this other thing or that other thing. We even talk about whether design systems are products or are more of a service. My take? The word “design” and “system” used in combination together literally just means to systemize your design (and in my world view that is more about the overall experience). And so if for you that means a Sketch UI Library, then you do you! My point is I think there is too much focus on the deliverables in the first place.

I touched on this briefly very recently:

Something I’ve been thinking a lot about is how much time we spend on making beautiful design system websites. I love looking at them. They’re great. But as our design and engineering tools get closer and closer together, will we come to a point where we don’t need the website? Can our tools surface suggestions for better accessibility, localization, performance, and usability, because our design system is baked into the tools? Just a thought.

Quote from post in Smarter Design Systems Tools

Invisible Design Systems?

So this is something I am striving for in 2020 — in what ways can we improve our collaboration, remove any proverbial gaps between design and engineering (not just bridge them), and have more meaningful conversations around the work we do? I don’t have any wrong or right answers here, but I am looking forward to seeing this progress in our field.

Design tools are bringing in smarter, automated ways to check for color contrast and other accessibility issues that can be detected early on. Sketch just announced their Assistant feature planned for 2020, which will check for your visual design discrepancies. And some design tools are using real code to be used in your product.

Engineering tools are advancing every day as well. I was just attending Flutter Interact recently, which was an event held by Google about their Flutter UI toolkit. It previously enabled you to get apps built for native platforms like Android and iOS, from one code base, and now has also announced their support for desktop and web. The push at this year’s event was focused on making this approachable for creatives (with their integrations into tools like Adobe XD. It really does feel like design and engineering tools are coming closer and closer together. And that’s all really cool and exciting.

However, I have to tell you: a lot of the time that I’m working in design systems, I’m not even touching a design tool. Or coding. Rather, it’s a lot of people-focused work: Reviewing. Advising. Organizing. Coordinating. Triaging. Educating. Supporting. That’s a lot of invisible systems work right there. (I use “invisible” here to mean there is not a direct tangible object in some of this work, though it all does serve the end-user through the product outcomes).

Designed objects are the fruit of invisible systems.

Amélie Lamont

This definitely is not me saying “don’t build a style guide” or “don’t make a Sketch UI Kit”. Use whatever works best for your organization. But this essentially is a plea to always put the focus on the people using your products. And, think about design systems as more of a methodology. A shining example of this way of designing systems is the newly released Encore from Spotify. I had the opportunity to see this revealed at Design Systems London, and they just published a post on it recently.

What’s different about Encore is that it isn’t a single monolithic thing. It’s a framework that brings Spotify’s existing design systems under one brand—a “system of systems.”

Source: Reimagining Design Systems at Spotify

This design systems work is not about one style guide website and instead focuses on the needs across several systems that are connected. Design Tokens help this to be a reality. Needless to say, I’m a big fan.

Love for your community

Design system principle #4: Favor community over control.

— Nathan Curtis (@nathanacurtis) March 23, 2017

When you’re doing design systems work in your organization, you are actually building a community. This can involve shared language and nomenclature, an aligned purpose, and better, closer collaboration. It doesn’t have to be a “style police” situation (I actually very much dislike the term “governance”). This can be a joint effort – working together to share the ownership of design systems together.

I was a big fan of the pairing model that we had at Salesforce when I was there. The work we did in design systems informed the work our product designers did. But then the work that the product designers did, in turn, informed the work we did in design systems. It was a very cyclical model and combined Nathan Curtis’s observed models of the Centralized Team and the Federated Contributors.

From my experience, I have found that great design systems teams have hybrid skillsets. Whether that is having actual hybrid designer/engineers on the team, or just ensuring that those skillsets are represented across the team, it’s important to have the perspectives of design, engineering, product, content, accessibility, and more.

I think that part of a designer’s role – and not even a designer. Anybody who uses the design system by nature of what a design system is – it’s the conglomeration of all the disciplines. Some code, some design, some product knowledge, some writing. And what that means is I think everybody on the team has to approach it with some humility.

Dan Mall

Kim Williams spoke recently in her talk, Start with your Brand Purpose, on Design Systems Love:

Love is patient. With design systems, …it’s a marathon and not a sprint. …this is a long game and it is a labor of love. And love is kind. We support everyone through change. Internally change is so hard. How do you help engineers work in a different way, how do you help PMs think strategically and embrace a new definition of analytical, how do you make in-roads with marketing so that they’re comfortable with you talking about brand and that you’re comfortable with marketing talking about user experience? How do you really, really build those relationships up through empathy. …the onus is on us to educate, to facilitate, to help others understand, to speak the language, to be that bridge, to be that connector, to be that catalyst for our companies. It always trusts, always hopes, always perseveres. Never fails. I love this because there’s a resiliency that we need to have, a resilience when we go through this.

Kim Williams

I love, love, love that.

And so while I still think it’s fun to explore new tools and get really excited about certain processes, at the end of the day, (in my most humble opinion), the best design systems teams are not just hybrid teams — they are also teams that work and supports each other really well, thus producing amazing user-centered work.

So, my suggestion for the coming year is to perhaps move away from thinking of design systems as an actual thing (especially when it comes to the negative perception of spending time on them) and more as a way of working better, more efficiently, and more creatively so that we can build great experiences for our users. I like to repeat in my work, Design Systems are for people, because it is a call to cherish, support, and empower the people you serve (both internally and externally).

Happy holidays!

About the author

Jina is a design systems advocate and coach. At Amazon, Jina was Senior Design Systems Lead. At Salesforce, she was Lead Designer on the Lightning Design System. She led the CSS architecture and style guide for the Apple Online Store. She’s also worked at GitHub, Engine Yard, Crush + Lovely, and Memphis Brooks Museum of Art, and more. She developed projects with W3C, Mass.gov, FedEx, etc.

Jina coauthored Design Systems Handbook, Fancy Form Design, and The Art & Science of CSS. She’s published several articles. She’s spoken at conferences including Adobe MAX. Print Magazine featured Jina as a leading San Francisco creative.

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Amy Hupe prepares a four bird roast of tasty treats so we can learn how the needs of many different types of users can be served through careful implementation of components within a design system.

Design systems help us to make our products consistent, and to make sure we’re creating them in the most efficient way possible. They also help us to ensure our products are designed and built to a high quality; that they’re not only consistent in appearance, and efficiently-built, but that they are good. And good design means accessible design.

1 in 5 people in the UK have a long term illness, impairment or disability – and many more have a temporary disability. Designing accessible services is incredibly important from an ethical, reputational and commercial standpoint. For EU government websites and apps, accessibility is also a legal requirement.

With that in mind, I’ll explain the four main ways I think we can use design systems to promote accessible design within an organisation, and what design systems can’t do.

1. Bake it in

Design systems typically provide guidance and examples to aid the design process, showing what best practice looks like. Many design systems also encompass code that teams can use to take these elements into production. This gives us an opportunity to build good design into the foundations of our products, not just in terms of how they look, but also how they work. For everyone.

Let me give an example.

The GOV.UK Design System contains a component called the Summary list. It’s used in a few different contexts on GOV.UK, to summarise information. It’s often used at the end of a long or complex form, to let users check their answers before they send them, like this:

Users can review the information and, if they’ve entered something incorrectly, they can go back and edit their answer by clicking the “Change” link on the right-hand side. This works well if you can see the change link, because you can see which information it corresponds to.

In the top row, for example, I can see that the link is giving me the option to change the name I’ve entered because I can see the name label, and the name I put in is next to it.

However, if you’re using a screen reader, this link – and all the others – will just say “change”, and it becomes harder to tell what you’re selecting. So to help with this, the GOV.UK Design System team added some visually-hidden text to the code in the example, to make the link more descriptive.

Sighted users won’t see this text, but when a screen reader reads out the link, it’ll say “change name”. This makes the component more accessible, and helps it to satisfy a Web Content Accessibility Guidelines (WCAG 2.1) success criterion for links which says we must “provide link text that identifies the purpose of the link without needing additional context”.

By building our components with inclusion in mind, we can make it easier to make products accessible, before anyone’s even had to think about it. And that’s a great starting point. But that doesn’t mean we don’t have to think about it – we definitely do. And a design system can help with that too.

2. Explain it

Having worked as the GOV.UK Design System’s content designer for the best part of 3 years, I’m somewhat biased about this, but I think that the most valuable aspect of a design system is its documentation.

(Here’s a shameless plug for my patterns Day talk on design system documentation earlier this year, if you want to know more about that.)

When it comes to accessibility, written documentation lets us guide good practice in a way that code and examples alone can’t.

By carefully documenting implementation rules for each component, we have an opportunity to distribute accessible design principles throughout a design system. This means design system users encounter them not just once, but repeatedly and frequently, in various contexts, which helps to build awareness over time.

For instance, WCAG 2.1 warns against using colour as “the only visual means of conveying information, calling an action, prompting a response or distinguishing a visual element”. This is a general principle to follow, but design system documentation lets us explain how this relates to specific components.

Take the GOV.UK Design System’s warning buttons. These are used for actions with serious, often destructive consequences that can’t easily be undone – like permanently deleting an account.

The example doesn’t tell you this, but the guidance explains that you shouldn’t rely on the red colour of warning buttons to communicate that the button performs a serious action, since not all users will be able to see the colour or understand what it signifies.

Instead, it says, “make sure the context and button text makes clear what will happen if the user selects it”. In this way, the colour is used as an enhancement for people who can interpret it, but it’s not necessary in order to understand it.

Making the code in our examples and component packages as accessible as possible by default is really important, but written documentation like this lets us be much more explicit about how to design accessible services.

3. Lead by example

In our design systems’ documentation, we’re telling people what good design looks like, so it’s really important that we practice what we preach.

Design systems are usually for members of staff, rather than members of the public. But if we want to build an inclusive workplace, we need to hold them to the same standards and ensure they’re accessible to everyone who might need to use them – today and in the future.

One of the ways we did this in my team, was by making sure the GOV.UK Design System supports users who need to customise the colours they use to browse the web. There are a range of different user needs for changing colours on the web. People who are sensitive to light, for instance, might find a white background too bright. And some users with dyslexia find certain colours easier to read than others.

My colleague, Nick Colley, wrote about the work we did to ensure GOV.UK Design System’s components will work when users change colours on GOV.UK. To ensure we weren’t introducing barriers to our colleagues, we also made it possible to customise colours in the GOV.UK Design System website itself.

Building this flexibility into our design system helps to support our colleagues who need it, but it also shows others that we’re committed to inclusion and removing barriers.

4. Teach it

The examples I’ve drawn on here have mostly focused on design system documentation and tooling, but design systems are much bigger than that. In the fortuitously-timed “There is No Design System”, Jina reminds us that tooling is just one of the ways we systematise design:

…it’s a lot of people-focused work: Reviewing. Advising. Organizing. Coordinating. Triaging. Educating. Supporting.”

To make a design system successful, we can’t just build a set of components and hope they work. We have to actively help people find it, use it and contribute to it. That means we have to go out and talk about it. We have to support people in learning to use it and help new teams adopt it. These engagement activities and collaborative processes that sit around it can help to promote awareness of the why, not just the what.

At GDS, we ran workshops on accessibility in the design system, getting people to browse various web pages using visual impairment simulation glasses to understand how visually impaired users might experience our content. By working closely with our systems’ users and contributors like this, we have an opportunity to bring them along on the journey of making something accessible.

We can help them to test out their code and content and understand how they’ll work on different platforms, and how they might need to be adjusted to make sure they’re accessible. We can teach them what accessibility means in practice.

These kinds of activities are invaluable in helping to promote accessible design thinking. And these kinds of lessons – when taught well – are disseminated as colleagues share knowledge with their teams, departments and the wider industry.

What design systems can’t do

Our industry’s excitement about design systems shows no signs of abating, and I’m excited about the opportunities it affords us to make accessible design the default, not an edge case. But I want to finish on a word about their limitations.

While a design system can help to promote awareness of the need to be accessible, and how to design products and services that are, a design system can’t make an organisation fundamentally care about accessibility.

Even with the help of a thoughtfully created design system, it’s still possible to make really inaccessible products if you’re not actively working to remove barriers. I feel lucky to have worked somewhere that prioritises accessibility. Thanks to the work of some really brilliant people, it’s just part of the fabric at GDS. (For more on that work and those brilliant people, I can’t think of a better place to start than my colleague Ollie Byford’s talk on inclusive forms.)

I’m far from being an accessibility expert, but I can write about this because I’ve worked in an organisation where it’s always a central consideration. This shouldn’t be something to feel lucky about. It should be the default, but sadly we’re not there yet. Not even close.

Earlier this year, Domino’s pizza was successfully sued by a blind customer after he was unable to order food on their website or mobile app, despite using screen-reading software. And in a recent study carried out by disability equality charity, Scope, 50% of respondents said that they had given up on buying a product because the website, app or in-store machine had accessibility issues.

Legally, reputationally and most importantly, morally, we all have a duty to do better. To make sure our products and services are accessible to everyone. We can use design systems to help us on that journey, but they’re just one part of our toolkit.

In the end, it’s about committing to the cause – doing the work to make things accessible. Because accessible design is good design.

About the author

Amy is a content specialist and design systems advocate who’s spent the last 3 years working as a Senior Content Designer at the Government Digital Service.

In that time, she’s led the content strategy for the GOV.UK Design System, including a straightforward and inclusive approach to documentation.

In January, Amy will continue her work in this space, in her new role as Product Manager for Babylon Health’s design system, DNA.

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