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Modern blood banking & transfusion practices / [edited by] Denise Harmening




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Monstrous little voices : new tales from Shakespeare's fantasy world / Jonathan Barnes, Adrian Tchaikovsky, Emma Newman, Kate Heartfield, Foz Meadows




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The slice one




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Thomas' calculus : early transcendentals / based on the original work by George B. Thomas, Jr. ; as revised by Maurice D. Weir, Joel Hass ; with the assistance of Christopher Heil ; SI conversion by Antonio Behn

Thomas, George B.,, Jr. (George Brinton), 1914-2006




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Intermediate algebra with analytic geometry / Alice Gorguis

Gorguis, Alice, author




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A freshman honors course in calculus and analytic geometry taught / by Emil Artin ; notes by G.B. Seligman ; foreword by Marvin J. Greenberg ; prepared under the auspices of the Committee on the Undergraduate Program, Mathematical Association of America

Artin, Emil, 1898-1962, author




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Thomas' calculus / based on the original work by George B. Thomas, Jr. (Massachusetts Institute of Technology) ; as revised by Maurice D. Weir (Naval Postgraduate School), Joel Hass (University of California, Davis) ; with the assistance of Christophe

Weir, Maurice D., author




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University calculus : early transcendentals / Joel Hass (University of California, Davis), Maurice D. Weir (Naval Postgraduate School), George B. Thomas, Jr. (Massachusetts Institute of Technology) ; with the assistance of Christopher Heil (Georgia Intitu

Hass, Joel, author




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Matrices : algebra, analysis, and applications / Shmuel Friedland, University of Illinois at Chicago, USA

Friedland, Shmuel




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Customer service : skills for success / Robert W. Lucas

Lucas, Robert W




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Services marketing : text and cases / Steve Baron, Kim Harris, Toni Hilton

Baron, Steve (J. Steve)




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Services marketing / William Chitty, Andrew Hughes, Steven D'Alessandro

Chitty, William




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Marketing plans for services : a complete guide / Malcolm McDonald, Pennie Frow and Adrian Payne

McDonald, Malcolm




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Leading edge marketing research : 21st-century tools and practices / editors, Robert J. Kaden, Gerald Linda, Melvin Prince




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Introduction to marketing : theory and practice / Adrian Palmer

Palmer, Adrian, 1955-




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Brand management : principles and practices / Kirti Dutta

Dutta, Kirti




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Successful service operations management




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Inside marketing : practices, ideologies, devices / edited by Detlev Zwick and Julien Cayla




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Serving customers : global services marketing perspective / Raymond P. Fisk, Rebekah Russell-Bennett, Lloyd C. Harris; editors




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Services marketing : an interactive approach / Raymond P. Fisk, Stephen J. Grove, Joby John

Fisk, Raymond P




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Fundamentals of mobile marketing : theories and practices / Shintaro Okazaki

Okazaki, Shintarō, 1928-




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Marketing : real people, real choices / Michael R. Solomon, Andrew Hughes, Bill Chitty, Greg Marshall, Elnora Stuart

Solomon, Michael R., author




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"Service please" : the power and perils of customer service / by Barry Urquhart

Urquhart, Barry




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Principles and practice of marketing / Jim Blythe

Blythe, Jim, author




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The practice of market research : an introduction / Yvonne McGivern

McGivern, Yvonne, author




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Services marketing : an Asia-Pacific and Australian perspective / [Christopher H.] Lovelock, [Paul] Patterson, [Jochen] Wirtz

Lovelock, Christopher H, author




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Marketing : real people, real choices / Michael R. Solomon, Greg W. Marshall, Elnora W. Stuart

Solomon, Michael R




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Value as a service : embracing the coming disruption / Rob Bernshteyn

Bernshteyn, Rob, author




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Service design : 250 essential methods / Robert Curedale

Curedale, Robert, author




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Service design : from insight to implementation / Andrew Polaine, Lavrans Løvlie, and Ben Reason

Polaine, Andrew, author




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The service innovation handbook : action-oriented creative thinking toolkit for service organizations : templates, cases, capabilities / Lucy Kimbell

Kimbell, Lucy, author




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An introduction to service design : designing the invisible / by Lara Penin

Penin, Lara, author




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Marketing : real people, real choices / Michael R. Solomon, Greg W. Marshall, Elnora W. Stuart

Solomon, Michael R., author




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SiriusXM Just Made Podcasts and Other Music Services More Relevant

With the firing of Anthony Cumia from the Opie and Anthony Show, SiriusXM has started down a very dangerous path that could ultimately help other audio entertainment mediums gain traction from ex-SiriusXM subscribers.

In the early days of satellite, the concept was novel and engaging.

In the early days of satellite, the concept was novel and engaging.
complete article




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Content Curation – SEO Best Practices

Content Curation is the practice of finding, organizing, annotating and sharing the best and most relevant third-party content for your audience. There is no doubt that curation is a growing trend in the world of content marketing. The number of concerns surrounding the practice, however, are putting doubts in the minds of content marketers before they are able to understand the benefits of curation done right.

complete article




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What is New in Social Media Customer Service

I previously analyzed their 2013 report and their 2014 report and came to the same conclusion each year. Most companies still do not get social media as a customer service channel.

Six years ago, I did my own tiny social media study. That is back when the Starbucks Twitter profile said that some guy named Brad did the tweeting. Things are pretty much the same as even back then. (Except for Brad. I am not sure what happened to him.)

complete article




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How Social Media Inflates Our Perception Of Our Choice Presidential Candidate

The most fervent political supporters think only their candidate can possibly win. Bloomberg View columnist Megan McArdle blames these beliefs on the echo chambers found on our social media feeds.

complete article




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The Social Media Response to Nice Was Heartbreakingly Familiar

In what has become a heartbreaking routine—employed during the Paris attacks of 2015, as well as after recent terrorist attacks in such places as Belgium and Istanbul — people shared emotional memes in solidarity with the city of Nice, where 84 people were killed by a truck driver barrelling into the crowd on the Promenade des Anglais.

Using the hashtags #PrayForNice or #JeSuisNice, people expressed solidarity over the deaths of at least 84 people, which French President Francois Hollande says was caused by an act of terrorism.

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Police are increasingly using social media surveillance tools

This summer, the American Civil Liberties Union of California requested records from 63 police departments, sheriffs and district attorneys across California. Of the records they received, 40 percent of the agencies (20) used social media surveillance tools, and most of them started using them within the last year.

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Police Searches Of Social Media Face Privacy Pushback

Social media monitoring services such as Geofeedia rely on bulk data access to be able to search far larger volumes of social media posts, and more efficiently, than the average user.

complete article




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Police Use Surveillance Tool to Scan Social Media

A Chicago company has marketed a tool using text, photos and videos gleaned from major social media companies to aid law enforcement surveillance of protesters, civil liberties activists say.

The company, called Geofeedia, used data from Facebook, Twitter and Instagram, as well as nine other social media networks, to let users search for social media content in a specific location, as opposed to searching by words or hashtags that would be less likely to reveal an exact location.

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ACLU: Police use Twitter, Facebook data to track protesters

Specifically, all three companies granted access to a developer tool called Geofeedia which allows users to see the geographic origin of social media posts and has been employed by more than 500 law enforcement organizations to track protesters in real time.

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Looking for tech advice: Editing an RSS feed

Struggling to edit an RSS Feed? Our advice use FeedForAll for creating and editing existing RSS feeds.




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Looking for Tech Advice

I need to create a new RSS feed from an existing feed, with just a simple change: I want to add the authors name into each title so that a post from (say) me with the title Looking for tech advice would be changed to have the title

Tech Advice




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Try These New Customer Service Social Media Strategies

If you want better customer service -- and who doesn't? -- there are strategies, and there are social media strategies.

Like many consumers, Ryan James, has discovered the latter lately. When he needed to arrange a wheelchair for a recent flight from Budapest to Montreal, he skipped the phone just tweeted to Air Canada.

They were so responsive, says a James, college professor from Budapest. Problem solved.

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11 Best Practices to Boost Landing Page Conversions with Video

When it comes to video content on landing pages, marketers tend to either totally crush it, or completely bomb.

Your landing page videos may fail for several reasons.

Typically, this is because the videos on landing pages are:

Too long.
On the wrong section of the landing page.
Missing a key component (like a call-to-action).
Do not make these same mistakes!

This article will explain why landing page videos are so important, and share 11 landing page video best practices that will help increase conversions.

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The Oscars: Driven by cowardice?

The Academy has done it again -- opted for the safe choices, leaving the truly deserving out in the cold.




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Guaranteeing essential services : the benefits of a strong economy

Australia




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Review of ANAO's methodology to audit performance statement : report by the independent auditor / Australian National Audit Office

Australian National Audit Office, author




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Consultation with statutory office holders / Standing Committee on Public Administration

Western Australia. Parliament. Legislative Council. Standing Committee on Public Administration, author, issuing body