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Automation, performance, maintenance top of mind for ingredient handling customers

Snack food and wholesale bakery companies in the market for machines that help prepare, store, transport, and otherwise handle ingredients are most focused on qualities like automation, ease of maintenance, and the ability to deliver higher performance in throughput and accuracy.




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Paris Baguette offers ‘decadent’ baked items to discerning customers

A leader from the bakery chain talks growth, innovation, and maintaining quality standards.




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Cleanability, flexibility, remote support top interests for extruder customers

Snack and bakery companies looking at new or improve extrusion equipment to create puffed and popped snacks, bakery items like nutrition bars, and other types of SKUs have features and benefits like cleanability, flexibility, and remote support high on their list of considerations, according to companies that make extrusion equipment.




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Oven, proofer customers seek connectivity, capacity, energy efficiency

When it comes to equipment like ovens and proofers, internet connectivity, wider and larger machines, artisanal production methods, shorter bake times, reversible belts, energy efficiency and improved cleaning and sanitation are all top considerations in today’s market.




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MECATHERM launches Authentik Baguette, a growth driver for industrial customers

MECATHERM has launched the Authentik Baguette, a solution that allows manufacturers to meet the new expectations of consumers looking for more authentic products, with a product positioned midway between the classic baguette and the artisan-style baguette. 




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Masada fulfills bakery customer ‘kneads’

Serving a substantial portion of the Southeast, including the Five Guys hamburger restaurant chain, Masada Bakery has a deep commitment to customer service, quality standards and an ability to flex with a major growth curve in a tough economy. It’s for these and other reasons that we named it our 2012 Wholesale Baker of the Year.




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Mixer customers seek consistency, control, and hygienic design

Top of mind for snack food and wholesale bakery companies who in the market for new or improved mixers are qualities like consistency, temperature control, and the ability to distribute raw materials fast and efficiently.




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Snack and bakery customers seeking new slicers and cutters look for innovation

Different shapes, quicker changeovers, better sanitation, a smaller footprint, more automation, and a balance of speed and safety are among the top-of-mind criteria for customers of slicing and cutting machines in the snack and bakery industry, according to machine manufacturers.




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Health and Nutritional Needs of Hispanic Customers

The 2010 Census revealed that one in every six U.S. residents is Hispanic. The U.S. Hispanic population ranks second worldwide. Unfortunately, the growing Hispanic population experiences similar health issues as non-Hispanics but the prevalence may be higher.




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Customers of ovens and proofers look for sanitation and other benefits

Snack and bakery companies looking to purchase new or improved ovens, proofers, fryers, and dryers have a long list of requests when it comes to features and benefits, according to manufacturers of those types of equipment.




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Fryer customers focus on flexibility, adaptability, energy efficiency

Other priorities include frying more than one product concurrently, handling both older and newer snack and bakery formulations.




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How to utilize two-way texting with customers

Two-way texting, when a customer can proactively text your business and receive a response or have an entire digital conversation, offers a way to bolster client communication and as a result, satisfaction.




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Customer service 101: Don't burn bridges

If you treat a customer well, they will recommend your services to three others. However, if you treat a customer poorly and make them feel cheated, they will spend a lot of time spreading negative feedback, especially on social media.




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5 ways to help your customers realize their dream shower

The consumer mindset around bathing is evolving to view showering as far more than a simple rinse to get clean, but rather as a time to relax, unwind and wash away the day-to-day stresses of life. In fact, consumers are making purchases to support this shift. According to a recent survey commissioned by GROHE, more than 65% of respondents are enhancing their time in the shower with various add-ons, such as soothing aromas, music and gentle rain shower products to elevate their “me time.”




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Ensure clear, effective communication with customers and your team.

I reached out to some of the best coaches in the industry for some perspective on communicating clearly and effectively with customers and each other and best practices for how contractors should handle communication breakdowns.




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Dan Holohan: Do you prefer educated customers?

Over the years, I've had many homeowners read my books and then write to tell me they knew more about their system than the contractors that came to their houses. This was particularly true when it came to steam heating.




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TRSA launches Hygienically Clean Certification Customer Portal

The new Hygienically Clean Certification Portal launched on April 15 as part of the Hygienically Clean Certification Program Enhancement Initiatives. 




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MCR promotes Paul Harris to head of Sales and Customer Service

MCR Safety is proud to announce that Paul Harris will be leading our Sales and Customer Service as well as Consulting and Compliance teams as our newly appointed Vice President, US Sales.  




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Grainger’s customer show highlights growth and supplier energy

Grainger has demonstrated a commitment to sustainability by implementing environmentally friendly practices across its operations. 




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EndFlex engineers customizable robotic pick and place cells

The latest addition to EndFlex’s lineup of case and tray packing machines is the PKR modular pick and place cell with delta robot. 




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Rapid Phone Center Named a Finalist for Three International Customer Experience (ICXA'21®) Awards

Recognized for Best Measurement in Customer Experience, Best Use of Insight and Feedback, and Customer-Centric Culture




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TeleCloud Acquires DiRAD's Nextphone Customers, Expanding Its Reach in Cloud-Based Telecommunications

TeleCloud is thrilled to announce its recent acquisition of DiRAD's Nextphone customer base, further strengthening its position in the industry.




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Signmakers Celebrates 30 Years of Illuminating Los Angeles with Exceptional Custom Signage

Signmakers, a leading custom sign company in Los Angeles, proudly announces its 30th anniversary in the industry.




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Raymond E. Kordupleski Lauded for Excellence in Customer Value Management

Raymond E. Kordupleski channels years of expertise into his work with Customer Value Management, LLC




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An Innovative Lending Solution Served Up with Empathetic Customer Service

Helping Customers Get to a Better Financial Situation




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Assist Wireless and FreeCast Partner to Provide Streaming Services to Affordable Connectivity Program and Lifeline Customers

The Oklahoma-based Lifeline & ACP provider will test the in-store distribution of FreeCast.




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Custom Jerseys - Here is How They Help You to Emerge Victorious in Baseball

Custom jerseys for baseball can help you to evoke team spirit within the players. Opt for a custom baseball jersey today and increase your team's performance.




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SmartBuyGlasses Encourages Customers to Use Their FSA/HSA Dollars on Prescription Eyewear Before 2023

Claiming your vision insurance before the end of the year allows customers to save on prescription eyewear and start the new year with clear vision thanks to SmartBuyGlasses




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SmartBuyGlasses Encourages Customers to Start the New Year Off with New Affordable Prescription Glasses

Correct vision and lenses are essential for optimal eye health. With support from online opticians, SmartBuyGlasses makes prescription eyewear accessible to everyone




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Jay Bradley Joins Burlywood As Chief Revenue Officer and VP of Customer Success

Burlywood is committed to transforming the SSD industry from a hardware-centric, one-size-fits-all market to software-defined flash solutions that optimize the needs of individual applications.




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VECTOR CHOICE EARNS WORLD-CLASS CUSTOMER EXPERIENCE TRAINED CERTIFICATION

Certification Empowers Vector Choice To Deliver Exceptional Customer Service Consistently




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Future Electronics Hosts Customers and Suppliers at 2023 Calgary Stampede

Future Electronics attended the 2023 Calgary Stampede and hosted employees, customers, and suppliers for a VIP experience




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Precision Associates, Inc. Expands Its ISO Class 7 Cleanroom Manufacturing Space to Meet Growing Customer Demand

The new cleanroom will add new capabilities and help to meet growing demand from new and existing customers.




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Rantle East Electronic Trading Co., Limited Celebrates A Major Gain In Customer Trust As An Electronic Components Supplier

Rantle East Electronic Trading Co.,Limited, a leading electronic component supplier in China, has announced a milestone in their work. They have now gained the trust of more and more customers who have bought Rantle Electronic components.




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Empathetic Service That Makes a Real Difference to Stressed Customers

A lending solution that takes customers to a better financial situation




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Caring Customer Service That Delivers Exactly What Financially Stressed Consumers Need

The right lending solution when cash is needed in a hurry




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School Safety Software Developer KIDaccount Provides Quality Customer Service Across the Nation

KIDaccount is a leading provider in daily school safety and dismissal security.




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Triple Materiality: Gaining Competitive Advantage Through Customer-Centric Sustainability – A Shift in Perspective

Unlocking Future Success with Triple Materiality – Learn How Anticipating Customer Needs Drives Sustainable Innovation and Growth. Exclusive Insights in Our Upcoming Webinar and Complementary Whitepaper.




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Local Cleaning Company Makes Good on Nuggest Promotion, Pays One Lucky Customer $1750

Tidy Task, a Denver-based cleaning company, ran a promotion last November for recurring customers that just paid off big for lucky customer that opted-in.




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SWFL Golf Carts in Florida Takes the Lead in Personalized Golf Carts by Ensuring Customers Have a Great Buying Experience

SWFL Golf Carts provides personalized golf carts in Florida for a unique and fun experience on the green.




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Child Classroom Unveils High-Performance Kindergarten Furniture Design For Global Customers

Child Classroom, a China-based modern kindergarten design and furniture manufacturer, provides customized and innovative kindergarten furniture design for various customers worldwide.




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Bloomfield Cooling, Heating & Electric Offers HVAC Savings This Fall to North Jersey Customers

Homeowners Can Qualify For Carrier Cool Cash Rebates on HVAC Upgrades, Generous PSE&G Financing, and Discounts on Routine Fall Maintenance




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ROMTech Sets a High Standard for Ethics with its Customer-First Approach

In an industry that has experienced scams and unethical practices, ROMTech® is emerging as a beacon of integrity and dependability.




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Customers Review ROMTech's PortableConnect Device

ROMTech's PortableConnect Device reviewed




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CornWithSlime Custom Slimes and Cheap Slime Kits Are All the Rage

As part of the regular new slime releases, custom slimes add a bit of personality to everything. There is always one that's perfect for you.




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1StopBedrooms Reviews How Their Shop Sets Options Simplifies the Buying Experience for Customers

1StopBedrooms Reviews




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Epix Gear Launches Made in the USA Custom-Designed Sports Apparel

A niche sports brand moving manufacturing back to the US




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Scarsdale's American Legends Has Been Delivering Legendary Excitement for 30 Years! One Lucky Customer Pulled a Card Worth More Than $60,000 Out of One Pack of Cards This Year!

Three-day weekend-long event planned November 11-13 featuring giveaways, prizes, discounts and more! The store is giving away unopened boxes of sports cards, branded merchandise including shirts and hats & more!




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RDI Corporation Honored with Three Top Awards at the 2024 USA Customer Experience Awards!

Recognized for Excellence in B2B Customer Experience, Learning & Development, and Customer Insight & Feedback Utilization.




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Winston Salem Based Landscaping and Lawn Care Company Offers Outstanding Full Service Lawn Maintenance to Commercial and Residential Customers

Imperial Landscaping strives to provide quality lawn care services at great prices.