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Showing your customers you care: 5 steps for success

Here are five ways support teams and business leaders can implement modern support techniques in order to show their customers they care and keep them coming back




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New Research: Businesses face a 'digital ceiling' in their transformation progress

Companies have a difficult challenge breaking through to the most advanced levels of digital maturity




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Harnessing the power of text analysis

Understanding natural language processing, common obstacles faced, and methodologies to overcome them




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HTC VIVE and The Wild collaborate with adidas to revamp design and storytelling process

The sports brand enhanced its workflow with collaborative virtual reality




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Alfresco helps hospital go paperless

New initiative streamlines processes and improves patient outcomes




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Leading U.K. Port Group selects K2 Software to accelerate companywide digital process automation

PD Ports develops more than 20 applications on K2's intelligent process automation platform to optimize business efficiency for mission-critical processes throughout its organization




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City of Burbank heightens address accuracy with Melissa data quality tools

With better address data, the city added more than 300 missing addresses to the Census file provided by the federal government




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ReadCube partners with publishers to launch initiative to access literature for COVID-19 research

The COVID-19 Research Pass (CPR) program provides direct access to more than 26 million articles




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CMS Creates Pathways to Success for ACOs Starting July 1, 2019

The Centers for Medicare & Medicaid Services (CMS) is taking a new direction with the Medicare Shared Savings Program, established by the Affordable Care Act. The new ruling, called Pathways to Success, is meant to encourage Medicare’s Accountable Care Organizations… Read More

The post CMS Creates Pathways to Success for ACOs Starting July 1, 2019 appeared first on Anders CPAs.




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Occupational Fraud Continues to Plague Businesses

The Association of Certified Fraud Examiners (ACFE) recently released the 2014 Report to the Nations on Occupational Fraud and Abuse, and I noticed one overarching theme as I read through it: fraud has been and continues to be a costly… Read More

The post Occupational Fraud Continues to Plague Businesses appeared first on Anders CPAs.




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Keeping It Personal With Natural Language Processing

Look at your organization and consider the unstructured text or audio data you gather and the possible revelations it may hold. That data reflects the voices of those you serve and holds the potential to help you deliver better experiences, improve quality of care and enrich human engagement. There are powerful stories to be told from your unstructured text data. And the best way for you to find them is with natural language processing.




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Text Analytics and Natural Language Processing: Knowledge Management?s Next Frontier

Text analytics and natural language processing are not new concepts. Most knowledge management professionals have been grappling with these technologies for years. From the KM perspective, these technologies share the same fundamental purpose: They help get the right information to employees at the right time.




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AI Guidelines for Businesses: Using AI in Your Own Company

Artificial intelligence (AI) is one?if not the?key technology of our decade. Technological advances in this field are not only fundamentally changing our economies, industries and markets, but are also exerting enormous influence on traditional business practices, many of which will disappear, while others will be transformed or completely reinvented.




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Semantic Scholar and OpenAthens collaborate to provide access to academic research

Enabling the new login gives access to full text content




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RavenCSI is enabling free access to its ?real-time feedback? technology for companies struggling during COVID-19

RavenCSI "Pro" plan - a leading survey tool for business intelligence capture, to be offered at no cost through the end of 2020




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Igloo Software unveils free, unlimited access to its digital workplace education program for all customers

Igloo's extensive catalog of training courses and self-serve resources is now available to all customers and end users so teams can make the most of their digital workplace




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Explore how to build seamless digital experiences

This KMWorld webinar highlights best practices for managing sites at scale




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Scientists Harness Electricity From Ambient Magnetic Field

Scientists Harness Electricity From Ambient Magnetic Field aconstanza Fri, 04/24/2020 - 15:31

Scientists Harness Electricity From Ambient Magnetic Field

Contemporary innovation in the field of energy seems to be all about finding power in sources that are all around us, such as the sun and wind. Researchers at Pennsylvania State University have taken that idea one step further having found a way to harness electricity from thin air.

More specifically, the scientists have developed a method to harness electricity from ambient magnetic fields generated by everyday household appliances.

Reporting in the journal “Energy and Environmental Science,” they note home devices, and especially the cords that supply electricity to them, generate small magnetic fields that otherwise dissipate into the air around them.

The scientists have developed a new mechanism capable of harvesting this wasted magnetic field energy and converting it into enough electricity to power next-generation sensor networks for smart buildings and factories.

One of the study’s co-authors, Shashank Priya, professor of materials science and engineering and associate vice president for research at Penn State, says the device he and his colleagues developed “allows for achieving high power density under low amplitude magnetic fields.”

He and his team designed paper-thin devices, about 11/2 inches long, that can be placed on or near appliances, lights or power cords. They used a composite structure by layering two different materials together. One of these materials is magnetostrictive, which converts a magnetic field into stress, and the other is piezoelectric, which converts stress, or vibrations, into an electric field. The combination allows the device to turn a magnetic field into an electric current.

The devices have a beam-like structure with one end clamped and the other free to vibrate in response to an applied magnetic field. A magnet mounted at the free end of the beam amplifies the movement and contributes toward a higher production of electricity.

In testing, when placed 4 inches from a space heater, the device produced enough electricity to power 180 LED arrays, and at 8 inches, enough to power a digital alarm clock.

According to the scientists, the technology has implications for the design of smart buildings, which will require self-powered wireless sensor networks to do things such as monitor energy and operational patterns and remotely control systems.

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NECA 2020 Safety Professionals Conference Postponed Until October

NECA 2020 Safety Professionals Conference Postponed Until October aconstanza Thu, 04/30/2020 - 21:27

NECA 2020 Safety Professionals Conference Postponed Until October

Due to the COVID-19 outbreak, NECA has postponed the 2020 NECA Safety Professionals Conference (NSPC), presented by WESTEX by Milliken, which was to take place in Scottsdale, Ariz., May 18–20.

The NSPC will now be held Oct. 5–7, in conjunction with the NECA Convention and Trade Show in Chicago.

“NECA recognizes all the hard work that so many contractors, chapters, exhibitors, speakers and staff have put into making the NSPC and all NECA conferences successful,” the organization said in a statement on the event website. “Given the developing circumstances, the association's main priority is to keep all of conference participants safe and sound.”

NECA also remains active supporting members and the industry at large with the latest COVID-19 materials and resources for those projects that continue to operate. 

“NECA recognizes the importance of continuing to host an event where NECA Safety Professionals can convene and accomplish important work,” said Michael Johnston, NECA’s executive director of standards and safety. 

The organization has worked with the Scottsdale McCormick Ranch to cancel reservations made within the NECA Safety Professionals Conference hotel block. 

NECA will process refunds for individual attendee registrations and exhibitors will be contacted directly.

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Philadelphia Offers Discounted Solar to Residents and Businesses

Philadelphia Offers Discounted Solar to Residents and Businesses aconstanza Fri, 05/01/2020 - 16:46

Philadelphia Offers Discounted Solar to Residents and Businesses

Public support for solar power is strong and growing, but it’s not always strong enough to overcome the high upfront costs of installation. To help home and business owners make that initial investment towards utilizing solar power, Philadelphia re-opened its popular Solarize Philly program.

In April, Solarize Philly began accepting to new applications. The last phase closed in November 2019 after 2,068 signups. The program has helped 6,200 customers since its launch in 2017.

Program participants benefit from group-buying discounts and consumer protections. Installers are kicking off the new phase by providing free remote solar assessments.

The program is run by the Philadelphia Energy Authority (PEA), an independent municipal authority chartered by the city in 2010 to provide targeted expertise and focus to city efforts to reduce energy consumption and expense.

The authority offers other financial incentives that are available to Solarize Philly participants. The Philadelphia Solar Rebate offers a one-time rebate incentive of 10 cents/watt to commercial and 20 cents/watt to residential projects. The rebate comes to about $1,000 for homeowners.

Fees generated by Solarize Philly also support the PEA's Solar Savings Grant Program, which provides grants plus financing to low- and moderate-income households to go solar at no upfront cost. Grants cover up to half the cost of the project, and utility bill savings start in the first year.

To participate in Solarize Philly, homeowners complete a sign-up form and are then connected to one of the city's approved installers. An installer will provide a free project proposal tailored to the home’s specific needs, based on roof space, electricity usage and other factors.

After the owner approves and signs a contract, the installer handles all permitting and engineering requirements and works with the local utility, PECO, to manage the interconnection process before the installation.

The city says Solarize Philly is also helping create jobs. Darell Clarke, city council president, said “of all energy projects, rooftop solar creates the most jobs per dollar invested.”

The PEA references a study conducted for the authority by the American Council for an Energy Efficient Economy, which found that 15 living wage jobs are created for every 100 solar installations. PEA also leads Bright Solar Futures, a partnership with the School District of Philadelphia to establish Pennsylvania’s first vocational solar program for high school students.

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Customer Experience: The new ‘mantra’ for business success in the digital era

APAC businesses understand the importance of customer experience and are focused on optimising the customer journey in 2020, with one in five (19%) APAC organisations identifying better CX as their most exciting opportunity for this year.




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Strategy and tactics for sales professionals during Covid-19 crisis

The time saved on travel can now be used to upskill or learn about a new sector or industry that you previously did not cater to. Having a sound knowledge of your clients’ business makes you stand out amongst your competition.




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How to successfully manage organisational conflicts

Though the satisfactory resolution of interpersonal conflict is essential, it is the prevention that should be the greater focus.




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Survival strategies for businesses during COVID-19 lockdown

We are all in this together, so the ideal way is to stay transparent with your consumers about what your business is going through. Customers can empathize with companies facing a crisis, as long as the communication is transparent.




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ABC to provide all Australians access to Anzac Day services

The ABC will give all Australians, no matter where they are, access to this year’s Anzac Day commemorations, with extensive coverage across its radio, television, digital and social media platforms.




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Trump delays State of the Union address

His announcement came after House Speaker Nancy Pelosi rescinded an invitation for him to deliver the speech in the House Chamber.




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'Essentials tag' call divides handset makers, retailers

Sharp differences have emerged within handset makers and retailers over the treatment of devices during the lockdown.




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Paytm founder Vijay Shekhar Sharma shares tips on braving the Coronavirus impact on business

Paytm founder Vijay Shekhar Sharma shares tips on braving the Coronavirus impact on business





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Lockdown distress: Karnataka govt announces Rs 1,610 cr package

Lockdown distress: Karnataka govt announces Rs 1,610 cr package





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Uber loses $2.9 billion, offloads bike and scooter business

Earlier this week, Uber said it was cutting 3,700 full-time workers, or about 14 per cent of its workforce, as people avoiding contagion either stay indoors or try to limit contact with others.




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Centre rolls out Air India's disinvestment process, seeks Expression of Interest

Centre rolls out Air India's disinvestment process, seeks Expression of Interest





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Godfrey Phillips India, other KK Modi businesses up for sale

Godfrey Phillips India, other KK Modi businesses up for sale





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Will partial relaxation of Lockdown help e-comm players build up lost business?

Will partial relaxation of Lockdown help e-comm players build up lost business?





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Sidbi working towards e-enabling MSME businesses to deal with post Covid challenges

The digital repository that is being launched could include a list of tools such as automated accounting, tax reconciliation, cloud services, cyber security, video conferencing, online meetings available free to MSMEs for a limited period of time.




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Tata Capital launches commercial, SME mobile app for business loans

Available on the Apple App store and the Google Play store, this app is yet another step by Tata Capital to enhance user experience for channel financing and term loan borrowers.




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MSME default rate lowest in business loans

Credit bureau Trans-Union Cibil has said that two out of three MSMEs entered this lockdown with structurally strong positions.




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Crude shock: Brent at $60 to put pressure on inflation?

Crude shock: Brent at $60 to put pressure on inflation?





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Billionaire VC: Startups are spending way too much on useless 'window dressing'

There's too much money in tech, and it's caused huge problems for both the companies and San Francisco alike, said billionaire venture capitalist Chamath Palihapitiya.




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PayPal makes $1 billion in small-business loans in first two years

PayPal separated from eBay earlier this year, and Chief Executive Officer Dan Schulman has stated he is looking to use PayPal's size to offer affordable financial services widely.




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Future winners will be businesses that get smarter, bring agility

To become a smart business, organizations must enable as many operating decisions as possible to be made by machines fueled by live data rather than by humans supported by their own data analysis.




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How automation and tech is important for business growth

For businesses looking at using technology and automation, the key is to identify the functions that need tech intervention, the efficiencies and results it can provide and the level of disruption the transition process is likely to create.




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Should a small business invest in AI and machine learning software?

Both AI and ML are touted to give businesses the edge they need, improve efficiencies, make sales and marketing better and even help in critical HR functions.




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How to setup an online presence for your business

Whether you are a startup or a large organization, follow these tips to build your digital identity.




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Top IT trends to embark on a decade of openness and collaboration

As we enter the new decade, the question really is how businesses adopt new capabilities that will help them be agile, customer centric, innovative and cost sensitive at the same time.




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NRI businessman to invest Rs 70 crore in hospitality sector in Kerala

Two hotel projects of the company are in the advanced stage of completion at Kakkanad, the IT valley of the state.




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SCCM Pod-26 PCCM: Assessing Sedation Levels of Mechanically Ventilated Pediatric Patients

Martha Curley, RN, PhD, discusses her article in the Mar 2006 issue of Pediatric Critical Care Medicine, titled "State Behavioral Scale: A Sedation Assessment Instrument for Infants and Young Children Supported on Mechanical Ventilation." Dr. Curley, director of nursing research in critical care and cardiovascular nursing research at The Children's Hospital in Boston, Massachusetts, is a recognized expert in pediatric critical care nursing. She discusses the development and validation of the State Behavioral Scale, a tool used in the evaluation of the level of sedation in pediatric patients requiring mechanical ventilation. (Pediatric Care Medicine, Volume 7, Number 2 Mar 2006 pp 107-114)




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SCCM Pod-67 PCCM: Lower Limit of Systolic and Mean Arterial Pressure in Children

Arno Zaritsky, MD, discusses an article he and Dr. Ikram Haque published in the March 2007 issue of Pediatric Critical Care Medicine titled "Analysis of the Evidence for Lower Limit of Systolic and Mean Arterial Pressure in Children." Dr. Zaritsky is professor and chief of pediatric critical care at the University of Florida College of Medicine in Gainesville, Florida.




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SCCM Pod-173 PCCM: Pediatric Lessons from Haiti Earthquake

Ericka L. Fink, MD, discusses her latest article published in Pediatric Critical Care Medicine




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SCCM Pod-216 PCCM: Critical Pertussis Illness in Children

Margaret Parker, MD, FCCM, speaks with John T. Berger, MD, FCCM, Medical Director for Cardiac Critical Care at Childrens National Medical Center in Washington, DC, USA.




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SCCM Pod-218 PCCM: Severity of Illness Assessment in Children

Margaret Parker, MD, FCCM, speaks with Murray M. Pollack, MD.