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Infopackets to Launch YouTube Tech Support Pilot Program

Dear Infopackets Readers, I would like to introduce the launch of an exciting, new video-based tech support Q ... (view more)




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'[He] was on 24/7 call, so unplugging the phone wasn't an option': Tech support guy gets revenge on an angry IT customer by programming the office phone to call him at 2, 3, and 4 AM every night

We learned from a young age that you should be nice to the other kids on the playground. Share the bouncy rubber ball, don't pull a girl's pigtails, and include everyone in your fun games! That's how it should be in the working world–the adult world–because if you make an enemy on the blacktop, you might just get destroyed in the next game of dodgeball. 

This IT customer learned never to mess with their tech support crew after being a total buffoon on the phone. He was known for screaming at the guys who were just trying to help him troubleshoot his modem, but finally, after being placed with the same phone support guy one too many times, he snapped and decided to get some revenge. 

Frankly, I think this guy's sleep schedule became a little more precious to him after he got completely pwned by the dude he was used to screaming at–I guess now it looks like the phone is the only thing screaming at 2 AM… 3 AM… and 4 AM. Do you think he'll be nicer to his next customer service rep after this? You be the judge.




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Tech Support - Ninja Answers Fortnite Questions From Twitter

Ninja uses the power of Twitter to answer common questions about Fortnite. What controls setups does Ninja use to play Fortnite? What's the best landing spot for competitive Fortnite? How do you get better at building? What's Ninja's main skin in Fortnite?




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Tech Support - Marathon Champion Answers Running Questions From Twitter

Long-distance runner Des Linden uses the power of Twitter to answer common questions about marathon running. How many hours of sleep do you need to recover from a marathon? What's the best music to listen to while running? How many pairs of shoes does a professional runner go through when training for a marathon?




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Tech Support - Cybersecurity Expert Answers Hacking Questions From Twitter

Facebook Offensive Security Engineer Amanda Rousseau aka "Malware Unicorn" uses the power of Twitter to answer common questions about hacking. As an offensive security engineer, Amanda has seen just about everything when it comes computer hacking. What exactly is the difference between a black hat and a white hat hacker? Is there such thing as a red hat hacker? What's the point of malware, is it just to be annoying? Amanda answers all these Twitter questions, and much more!




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Tech Support - Bon Appétit's Brad & Chris Answer Thanksgiving Questions From Twitter

Bon Appétit's Brad Leone and Chris Morocco use the power of Twitter to answer common questions about cooking for Thanksgiving. Do you put celery in your stuffing? Is it dangerous to deep fry a turkey? How many sticks of butter do you have to use on Thanksgiving? Are vegan mashed potatoes good? Should you dry brine or wet brine your turkey? Chris and Brad answer all these questions and more!




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Tech Support - SuperM Answers K-Pop Questions From Twitter

The members of SuperM use the power of Twitter to answer common questions about SuperM and K-pop. While doing so, Baekhyun, Taemin, Kai, Taeyong, Ten, Lucas, and Mark all say nice things about each other, reveal their favorite K-pop bands and talk about their all time favorite music videos. Some of the questions asked include: Are you ever too old to get into K-pop? What are the significance of light sticks in K-pop? Are K-pop music videos addictive?




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Tech Support - The Best of Tech Support: Ken Jeong, Bill Nye, Nicole Stott and More

As 2019 comes to a close, we take a look back at some of the most interesting questions asked on WIRED Tech Support. Ken Jeong, Nicole Stott, Amanda "Malware Unicorn" Rousseau, Anil Seth, Bill Nye and Jill Tarter, answer a wide variety of questions ranging from extraterrestrials to flu shots.




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Tech Support - Twitter's Jack Dorsey Answers Twitter Questions From Twitter

Twitter co-founder Jack Dorsey uses the power of his own website to answer frequently asked questions about one of the world's most popular social media platforms, Twitter! Is the Twitter bird's name really Larry? How can you identify a Twitter bot? Why does Twitter have a character limit? How do you get verified on Twitter? Jack answers ALL these Twitter-based questions and much, much more!




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Tech Support - Jodie Whittaker Answers Doctor Who Questions From Twitter

The Doctor herself, Jodie Whittaker, uses the power of Twitter to answer questions about Doctor Who and all things TARDIS-related. Does the Doctor ever wash her clothes? Are the Doctor and the Master the same being? Does the TARDIS have a bedroom inside it? Is Mary Poppins a Time Lord? Jodie answers all these questions and more! DOCTOR WHO airs Sundays 8PM ET/PT on BBC America




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Tech Support - Michael Strahan Answers Super Bowl Questions From Twitter

Former New York Giants defensive end Michael Strahan uses the power of Twitter to answer the internet's burning questions about the Super Bowl and the NFL. How much is a Super Bowl ring worth? Why does the owner always get the Lombardi trophy? Do NFL players play fantasy football?




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Tech Support - Dr. Martin Blaser Answers Coronavirus Questions From Twitter

Dr. Martin Blaser, MD, uses the power of Twitter to answer the internet's questions about the coronavirus. When should we expect to see mutations? Does COVID-19 have a lifespan? Is coronavirus the 0.01% that soaps and sanitizers can't kill? Dr. Blaser is a professor of medicine and infectious diseases at Rutgers University and chair of the Human Microbiome.




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Tech Support - Scott Adkins Answers Martial Arts Training Questions From Twitter

Actor and martial artist Scott Adkins uses the power of Twitter to answer the internet's burning questions about martial arts training. How do MMA fighters take kicks to the shin? How does one get a body like Yuri Boyka? Should you ever let an attacker know you are trained in martial arts? Scott answers all these questions and much more!




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Tech Support - Psychiatrist Daniel Amen Answers Brain Questions From Twitter

Dr. Daniel Amen uses the power of Twitter to answer the internet's burning questions about how the human brain works. Why do we sometimes completely forget common words? Why does our brain seem to work best in the shower? Why is our anxiety through the roof during quarantine? Dr. Amen answers all these questions and much, much more!




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Tech Support - The Hamilton Cast Answers Hamilton Questions From Twitter

The cast of 'Hamilton' use the power of Twitter to answer the internet's burning questions about the now-ubiquitous Broadway show, 'Hamilton.' What were some of the best backstage moments? Would 'Hamilton' be different in 2020? Will there ever be a 'Hamilton 2'? How did the original cast come together? Lin-Manuel Miranda, Thomas Kail, Daveed Diggs, Christopher Jackson, Renée Elise Goldsberry, Leslie Odom Jr., Jasmine Cephas Jones, Oak Onaodowan, Anthony Ramos, and Phillipa Soo answer all these questions and more! 'Hamilton' is now streaming on Disney+




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Tech Support - Travis & Lyn-Z Pastrana Answer Stunt Questions From Twitter

Extreme sports legends Travis and Lyn-Z Adams Hawkins Pastrana use the power of Twitter to answer the internet's burning questions about stunts, motocross, rally car, skateboarding and much more. LIFE SIZE TOYS is now available on Quibi. Quibi Life Size Toys: Hosted by Nitro Circus ringleader Travis Pastrana, ‘Life-Size Toys’ will feature the world’s most beloved kids’ playthings, now brought to life and super-sized by the Nitro Circus crew, then tested to the extreme by the best stunt performers in the business. This is nostalgia in overdrive.




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Tech Support - Mayim Bialik Answers Neuroscience Questions From Twitter

Actress and neuroscientist Mayim Bialik uses the power of Twitter to answer the internet's burning questions about neuroscience. Does social media cause sleep disorders? Should we use drugs to boost brain power? Does TikTok stimulate Alice in Wonderland syndrome? Mayim's podcast, “Mayim Bialik’s Breakdown,” premieres this fall.




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Tech Support - Zach King Answers TikTok Questions From Twitter

Magician and TikTok superstar Zach King uses the power of Twitter to answer the internet's burning questions about TikTok.




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Tech Support - Aaron Sorkin Answers Screenwriting Questions From Twitter

Academy Award-winning screenwriter Aaron Sorkin uses the power of Twitter to answer the internet's burning questions about screenwriting. How do writers' rooms work? How do you approach second drafts? If Aaron could write for any show, which show would he write for? The Trial of Chicago 7 premieres on Netflix October 16




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Tech Support - Riot Games Answers League of Legends Questions from Twitter

League of Legends Executive Producer Jessica Nam and Game Director Andrei Van Roon answer Twitter's burning questions about their extremely popular MOBA. Is it easy to get into League now? Is there going to be a LoL mobile game? How do you even get into the game industry? What are some lessons they've learned from working at Riot Games? Jessica and Andrei answer all these questions and much, much more.




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Tech Support - The Lord of the Rings Expert Answers Tolkien Questions From Twitter

The Tolkien Professor, Cory Olsen, uses the power of Twitter to answer the internet's burning questions about J.R.R. Tolkien, The Lord of the Rings, and all the associated lore. Does Sauron use any weapons? Do compasses exist in Middle-Earth? Is there a Tolkien book about the Goblin and Dwarf Great War? Cory answers all these questions and much more. Corey Olsen, also known as The Tolkien Professor, is the Founder and President of Signum University, a nonprofit higher education institution dedicated to affordable and accessible online learning with a special focus on promoting the humanities. Through the Mythgard Academy, a Signum institution, Corey offers weekly explorations of The Lord of the Rings and other opportunities to discuss speculative literature and adaptations. Follow Corey on Twitter at https://twitter.com/tolkienprof Learn more: * Signum University: https://signumuniversity.org * Exploring The Lord of the Rings: https://mythgard.org/lotro/exlotr/ * The Tolkien Professor: https://tolkienprofessor.com




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Tech Support - Survivorman Les Stroud Answers Survival Questions From Twitter

Survivorman host Les Stroud uses the power of Twitter to answer the internet's burning questions about outdoor survival. How do survivalists subsist on one bug a day? How does one keep from inhaling too much smoke from a fire? How does Les prepare for a trip? How does he keep his camera batteries charged during excursions? Host and producer of Survivorman, Les Stroud is credited with creating the genre known as Survival TV. He is an award winning producer-director of several series and an author and musician and he launches Surviving Disasters with Les Stroud (March 2021) on all PBS stations along with Les Stroud’s Wild Harvest and his new children's book: Wild Outside with Annick Press.




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Tech Support - Joe Manganiello Answers Dungeons & Dragons Questions From Twitter

Actor and D&D Dungeon Master Joe Manganiello uses the power of Twitter to answer the internet's burning questions about Dungeons & Dragons. ARCHENEMY is In Theaters, On Digital and On Demand December 11




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Tech Support - "Star Wars Explained" Answers Star Wars Questions From Twitter

Alex and Mollie Damon from the YouTube channel "Star Wars Explained" answer Twitter's burning questions about the Star Wars universe. If they could meet one character from the Star Wars universe and ask them a question, what would it be? Are all human-looking characters in Star Wars the same species? In what order should a newcomer watch the movies? Why can't the Mandalorian take off his mask in front of people? Alex and Mollie answer all these questions and much more! Check out Alex and Mollie Damon's YouTube channel Star Wars Explained: https://www.youtube.com/c/StarWarsExplained Follow Alex on Twitter: https://twitter.com/StarWarsExplain Follow Mollie on Twitter: https://twitter.com/MollieDamon




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Tech Support - Wizards of the Coast Answer Magic: The Gathering Questions From Twitter

Wizards of the Coast game designer and editor Matt Tabak uses the power of Twitter to answer the internet's burning questions about Magic: The Gathering. Why does everyone "hate" mono-white? If you attack with a 2/2 creature and are blocked by a 2/2 creature, which creature gets destroyed? What happens if your hand has no lands and you can't play any cards? What's the weirdest, most obscure MTG rule that Matt knows of? Matt answers all these questions and much more.




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Tech Support - "Star Wars Explained" Answers More Star Wars Questions From Twitter

Alex and Mollie Damon from the YouTube channel "Star Wars Explained" answer even more of Twitter's burning questions about the Star Wars universe. Are the stormtroopers from the original trilogy clones? Do you need to know Star Wars to watch The Mandalorian? If the Jedi are so strong, why are there so few of them? Alex and Mollie answer all these questions and much, much more! Check out Alex and Mollie Damon's YouTube channel Star Wars Explained: https://www.youtube.com/c/StarWarsExplained Follow Alex on Twitter: https://twitter.com/StarWarsExplain




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Tech Support - VFX Artist Answers Movie & TV VFX Questions From Twitter

Todd Vaziri, one of the most accomplished visual effects artists working today, uses the power of Twitter to answer some of the internet's burning questions about visual effects. What movies have some of the best VFX ever? Why does The Mandalorian look so good? How come Jurassic Park still holds its own today? Todd Vaziri is a Visual Effects Artist whose work includes: Black Widow, Star Wars: The Rise of Skywalker, Thor: Ragnarök, Rogue One, Captain America: Winter Soldier, The Avengers, Star Trek, and Transformers. Follow him on Twitter at: https://twitter.com/tvaziri




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Tech Support - CrossFit Coach Answers CrossFit Questions From Twitter

Jamie Hagiya, a CrossFit gym owner and coach, answers Twitter's burning questions about CrossFit. What even is the point of a burpee? How do you start with learning how to tire flip? Is CrossFit better than traditional lifting? Should you eat before doing CrossFit? Jamie answers all these questions and demonstrates the proper technique to use for various workouts.




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Tech Support - Yo-Yo Ma Answers Cello Questions From Twitter

Yo-Yo Ma uses the power of Twitter to answer some common questions about playing cello. Would Yo-Yo Ma ever collaborate with a rapper? Why is it that in every movie the cellist plays Bach's Cello Suite No. 1? Why are cellos so expensive? Can you hurt you arm playing the cello? Yo-Yo answers all these questions and much, much more.




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Tech Support - Mortician Answers Cadaver Questions From Twitter

Victor M. Sweeney, a licensed funeral director and mortician, answers the internet's burning questions about dead bodies and the funeral director profession. When someone dies, what happens to their poo? If a person dies with contacts in...does a mortician take them out? Will your cat actually eat you when you die? Victor answers all these questions and much more.




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Tech Support - Babish Answers Cooking Questions From Twitter

Andrew Rea, perhaps better known as "Babish" from the YouTube channel "Babish Culinary Universe," answers the internet's burning questions about kitchens and cooking. Why do they always use kosher salt in cooking videos? What do you season rib eye with? Are bay leaves a hoax? What's the hardest fruit to cut? Andrew answers all these questions and much more.




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Tech Support - Jacob Collier Answers Music Theory Questions From Twitter

Musician Jacob Collier answers the internet's burning questions about music theory. What the heck is reharmonization? What's Middle C? What do the piano pedals do? Does music theory matter? Jacob answers all these questions and much more!




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Tech Support - The Lord of the Rings Expert Answers More Tolkien Questions From Twitter

The Tolkien Professor, Cory Olsen, once again uses the power of Twitter to answer the internet's burning questions about J.R.R. Tolkien, The Lord of the Rings, and all the associated lore. Why can't Frodo ride an eagle all the way to Mount Doom? Would the battle at Helm's Deep gone differently if it hadn't rained? How much time passes between "The Fellowship of the Ring" and "The Return of the King"? Cory answers all these questions and much more. Corey Olsen, also known as The Tolkien Professor, is the Founder and President of Signum University, a nonprofit higher education institution dedicated to affordable and accessible online learning with a special focus on promoting the humanities. Through the Mythgard Academy, a Signum institution, Corey offers weekly explorations of The Lord of the Rings and other opportunities to discuss speculative literature and adaptations. Follow Corey on Twitter at https://twitter.com/tolkienprof Learn more: * Signum University: https://signumuniversity.org * Exploring The Lord of the Rings: https://mythgard.org/lotro/exlotr/ * The Tolkien Professor: https://tolkienprofessor.com




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Tech Support - Wolfgang Puck Answers Restaurant Questions From Twitter

Chef Wolfgang Puck, uses the power of Twitter to answer the internet's burning questions about restaurants and cooking. How do chefs learn to chop so quickly? What's the difference between a two and three Michelin starred restaurant? “WOLFGANG” Documentary film premieres Friday, June 25 on Disney+ # WolfgangDocumentary # DisneyPlus @DisneyPlus




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Tech Support - Fast & Furious Car Expert Answers Car Questions From Twitter

Dennis McCarthy, the man behind all of the cars from the Fast and the Furious franchise, uses the power of Twitter to answer the internet's burning questions about cars. How many cars have they destroyed filming the Fast and the Furious franchise? What's the point of spoilers on cars? Why do people rev their engines? What's better, a low-rider or a muscle car? Dennis answers all these questions and much more. F9 is in theaters June 25, http://www.thefastsaga.com/




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Tech Support - Former FBI Agent Answers Body Language Questions From Twitter

Former FBI agent and body language expert Joe Navarro answers the internet's burning questions about body language. Why is being stared at so intimidating? How do you have a good poker face? Can body language be admitted as evidence in court? How can you end a conversation politely? Joe answers all these questions and much more! Check out Joe's book "Be Exceptional" https://www.jnforensics.com/ Books By Joe Navarro: https://www.jnforensics.com/books Joe Navarro Body Language Academy: https://jnbodylanguageacademy.com




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Tech Support - Olympian Dominique Dawes Answers Gymnastics Questions From Twitter

Three-time Olympian & Olympic Gold Medalist Dominique Dawes Golden: The Journey of USA's Elite Gymnasts is now Streaming on Peacock, https://pck.tv/3pmsJjO




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Tech Support - Allyson Felix Answers Track Questions From Twitter

6-Time Olympic Gold Medalist Allyson Felix answers the internet's burning questions about track and sprinting. Do sprinters and distance runners really dislike each other? Is the 400 meter really that painful? What's a good 40-yard-dash time? Why do sprinters start with their left foot? Allyson answers all these questions and much more!




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Tech Support - Dr. Michio Kaku Answers Physics Questions From Twitter

Dr. Michio Kaku, a professor of theoretical physics, answers the internet's burning questions about physics. Can Michio explain "string theory" to the layperson? What is a quark? What is the "God Equation"? How do black holes distort time? Is the best physicist ever Albert Einstein or Richard Feynman? Or someone else? Michio answers all these questions and much more!




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Tech Support - Former NASA Astronaut Answers Space Questions From Twitter

Astronaut Mike Massimino answers the internet's burning questions about the far reaches of space. How do astronauts get leverage when screwing things in? After a long space flight, where does the poo go? Does NASA let astronauts get acclimated to space on their first space walk? Are space suits comfortable? How many languages do astronauts have to learn? Does space have a smell?




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Tech Support - Surgeon Answers Surgery Questions From Twitter

Trauma surgeon Annie Onishi answers the internet's burning questions about surgery. How come it doesn't seem like people bleed that much during surgery? Why do they cut off your clothing in the ER? Can an electric eel act like a defibrillator? Annie answers all these questions and much more!




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Tech Support - Beekeeper Answers Bee Questions From Twitter

Texas Beeworks founder Erika Thompson answers the internet's buzzing questions about bees and beekeeping. Can bees be trained to attack individuals? How accurate is "Bee Movie"? How does one get into beekeeping? How do beekeepers find the queen?




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Tech Support - Michael Pollan Answers Psychedelics Questions From Twitter

Michael Pollan, author of "This Is Your Mind On Plants," answers the internet's burning questions about psychedelics. How does LSD work? What is ego death? How are psychedelics used for addiction therapy? Why are psychedelics so frowned upon? Michael answers all these questions and much more. For more on the pharmacology of plants, read Michael Pollan's latest book THIS IS YOUR MIND ON PLANTS - https://www.penguinrandomhouse.com/books/665612/this-is-your-mind-on-plants-by-michael-pollan/#:~:text=In%20This%20Is%20Your%20Mind,about%20them%20into%20sharp%20relief.




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Tech Support - Ultramarathoner Answers Questions From Twitter

Ultramarathon runner Dean Karnazes answers running and ultramarathon questions from Twitter. What can you do to run faster? Why do they give out belt buckles for ultramarathons? How does one fuel up before an ultramarathon? ultramarathoner




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Tech Support - Bug Expert Answers Insect Questions From Twitter

Entomologist Samuel Ramsey answers the internet's burning questions about insects. What are the best insects to eat? Why do crickets hear from their legs? How do bugs breath? Dr. Sammy answers all these questions and much more.




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Tech Support - Former Cult Member Answers Cult Questions From Twitter

Dr. Janja Lalich, a sociologist who used to be in a cult, answers the internet's burning questions about cults. How did Charles Manson get a cult following? What's the best movie about cults? Why did everyone in the Heaven's Gate cult wear Nikes? How do people get brainwashed? Dr. Janja answers all these questions and much more!




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Tech Support - Mortician Answers MORE Dead Body Questions From Twitter

Victor M. Sweeney, a licensed funeral director and mortician, once again answers the internet's burning questions about dead bodies and the funeral director profession. When someone dies, what happens to their poo? If a person dies with contacts in...does a mortician take them out? Will your cat actually eat you when you die? Victor answers all these questions and much more.




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Tech Support - Toxicologist Answers Poison Questions From Twitter

Toxicologist Anne Chappelle answers the internet's burning questions about poison. How do antidotes work? Can a pencil give you lead poisoning? Can you overdose on vitamins? Anne answers all these questions and much more!




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Tech Support - Brewmaster Answers Beer Questions From Twitter

Brooklyn Brewery brewmaster Garrett Oliver answers the internet's burning questions about beer. How do you make your own beer? What are hops? Is there such thing as boxed beer? How do you make beer from pumpkins? Garrett answers all these questions and much more.