People have high expectations of how they should be able to collaborate at work – driven by the impact of advanced technologies on the entertainment experience. We make things simple, and give users the best experience

BT Cloud Contact Offers customers a complete contact center solution including in built omni-channel, embedded IVR, and an inbuilt customer relationship system as standard.

GSK Nutritional Healthcare chooses a BT Cloud Contact solution to improve service on vital customer help lines powered by Enghouse Interactive

You need to make sure that when a customer calls, they get a response first time, every time. If you fail, your customer might soon become somebody else’s. Inbound Contact global can help

Nxtra by Airtel in India pledges to RE100, contracting 422,000 MWh renewable energy. With a commitment to net-zero goals by 2031, the company focuses on operational efficiency and environmental sustainability through innovative strategies.

​​ Global IT Centre will focus on cutting-edge technologies such as cloud engineering, data platforms, digital health applications, hyper automation, and artificial intelligence and machine learning, it further said.

ESDS said its client base includes the Software Technology Parks of India (STPI), SIDBI Bank, Union Bank of India, State Bank of India Capital, and over 400 cooperative banks, as well as, the Embassy Group, Vadilal, and Unibic.

According to Ireland's Central Statistics Office (CSO), data centers consumed 21 percent of all metered electricity consumption in 2023, up from five percent in 2015 and 18 percent in 2022.

The company recorded a pre-tax non-cash charge of $60 million in the second quarter due to the settlement agreement.

Ameren signed a supply deal with a data center with a power capacity of 250 megawatt (MW). It has also received expansion commitments and executed new contracts for more 85 MW of additional load for smaller data centers and other industries across Missouri and Illinois.

Geothermal power is a renewable energy source that uses the Earth's internal heat to produce electricity and heat water. One-hundred and fifty megawatts is roughly enough electricity to power 38,000 homes.

Beijing officially launched the initiative, dubbed "Eastern Data, Western Computing", in early 2022 as part of President Xi Jinping's push to build a "digital China".

STT GDC India, in which Tata Communications holds a minority stake, has 28 data centres across 10 cities, with a combined capacity of more than 318 megawatt of IT load. It has about 1,000 enterprise customers.

Singapore-based data centre operator Princeton Digital Group (PDG) on Thursday announced to invest $1 billion in India and expand capacity to a total of 230 MW in the country.

Investments in Internet Exchange Points (IXPs) and peering networks are set to increase in India due to the data center boom. Companies like Extreme Infocom and DE-CIX India are planning significant investments, aiming to enhance data exchange infrastructure and support growing IT workloads and data consumption by mobile users.

The investment banking company expects the data center market to undergo significant structural changes, through the introduction of new business models and new investment profiles. Cloud computing is likely to remain the main driver of expansion for the data center industry.

Constellation said it is seeking guidance from regulators after FERC's decision about co-location, which had become a promising prospect for Big Tech's plans to quickly access large amounts of power for its AI expansion instead of waiting for years to connect to the grid.

One of the options is to allow these data centre parks to set up separate power grids, which will allow them to buy power from the power producer or some other power-surplus state instead of the state the infrastructure is domiciled in, another official said.

To further ensure high-speed and ultra-low latency services required in 5G, the Department of Telecommunications (DoT) on Saturday said it has signed an agreement with Linearized Amplifier Technology Services and Vedang Radio Tech.

The biggest gaps lie in technology readiness, with only 9 per cent of companies possessing the necessary AI capabilities like machine learning frameworks, prebuilt algorithms, and dynamic compute.

The state is set to become a hub for startups and manufacturing in the coming days. Construction of the Amaravati capital city will soon commence using advanced technology, says minister.

Abhinav Srivastava, CIO, Daimler India Commercial Vehicles, talks about how technology is reshaping automotive safety.

He will report to Ashish Pandey, Global CIO, Dabur India, and Manish Mathur, CFO- International Business Division, Dabur

Chalo enhances public transport with AI-driven solutions, offering real-time bus tracking and data insights. This innovation improves passenger experience and operational efficiency and supports a data-driven culture within the organization. Vinayak Bhavnani, Co-Founder & CTO of Chalo, shares key insights.

Suresh Khadakbhavi, CEO of Digi Yatra, envisions a seamless travel experience through innovative technology, emphasizing privacy, efficiency, and sustainability while transforming air travel into a contactless, user-friendly journey.

As organizations become more complex, the necessity for collaborative leadership—where CXOs work together rather than in silos—has never been more pronounced.

For large enterprises, Conversational AI isn't just another digital tool; it's becoming a strategic imperative. Consider this: a typical Fortune 500 company handles over 50 million customer interactions annually across various channels – from social media and websites to mobile apps and contact centers.

With the rise in cybercrime, India is today ranked 10th on the World Cybercrime Index. Indians lost more than Rs 1,750 crore to cyber criminals in the first four months of this year itself. In fact, according to the RBI's annual report, the number of online fraud cases has increased by 708% in the last two years.

“We have already crossed 7 million users on the Digi Yatra app. Every day, around 30,000 new users are enrolling in the system. In terms of usage, Digi Yatra has been used more than 30 lakh times across airports in India, and this number continues to grow rapidly.”

India-centric IT firms saw signs of recovery in the first half of the fiscal year, driven by growing tech spends in North America's BFSI sector, increased hiring, and improved revenue guidance. Experts foresee further tech spending bolstered by Donald Trump's US election win, which may lead to lower business taxes and favor skilled immigration, setting the stage for Indian IT firms to expand and innovate.

Researchers have developed a new laser that makes it possible to measure electron transition energies in small atoms and molecules with unprecedented precision. The instrument will help scientists test one of the bedrock theories of modern physics to new limits, and may help resolve an unexplained discrepancy in measurements of the size of the proton.

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Tropical Depression 18W formed west of Guam and strengthened into a tropical storm. NASA-NOAA's Suomi NPP satellite saw the storm heading into the Philippine Sea early on Sept. 12.

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The newest tropical depression in the northwestern Pacific Ocean formed Sunday, Sept. 11 far to the east of the big island of Japan. Tropical Depression 17W didn't have a long life, however, as the final warning on the system was issued 12 hours later. By Sept. 12 the storm lost its tropical characteristics.

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Satellite data from NASA revealed that powerful storms in Super Typhoon Meranti were generating almost a foot or almost 300 millimeters of rainfall per hour. The Global Precipitation Measurement mission or GPM core satellite measured the heavy rainfall on one side of the Category 5 super typhoon.

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Early on Sept. 12 Tropical Depression 19W formed east of Vietnam. NASA's Aqua satellite passed over the South China Sea and captured a visible image of the storm that had quickly started moving over Vietnam.

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A team of chemists has developed a method to yield highly detailed, three-dimensional images of the insides of batteries. The technique, based on magnetic resonance imaging (MRI), offers an enhanced approach to monitor the condition of these power sources in real time.

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Liquid crystals are strange substances, both fish and fowl. They can flow like a liquid, but have the orderly molecular structure of a crystalline solid. And that internal structure can be changed by small cues from outside.

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Using high-tech human heart models and mouse experiments, scientists at Johns Hopkins and Germany's University of Bonn have shown that beams of light could replace electric shocks in patients reeling from a deadly heart rhythm disorder.

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The gusting westerly winds that dominate the climate in central Asia, setting the pattern of dryness and location of central Asian deserts, have blown mostly unchanged for 42 million years. A University of Washington geologist led a team that has discovered a surprising resilience to one of the world's dominant weather systems. The finding could help long-term climate forecasts, since it suggests these winds are likely to persist through radical climate shifts.

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The low pressure area known as System 94L developed into Tropical Storm Ian on Sept. 14. NOAA's GOES-East satellite data was made into an animation that showed the development of the central Atlantic storm.

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I did not bad mouth my predecessor. However, I never attempted to defend him or any of his actions. I fixed them!

It is crucial for CIOs to break free from set behaviors and relationships in order to establish IT as a full business partner. If CIOs complain that they feel ignored by the business, they are themselves to blame.

For a CIO-CMO association to deliver true business value there must be a true level of trust and respect built between these two leaders and their teams.

A CIO talks about the need to make judicious technology spends in the good times.

Companies such as Meta have said such a move would not solve the telcos' financial problems and ignores hefty investments by tech companies.

Over a third of Indonesia's population do not have access to the web, especially in far-flung areas of the world's fourth most populous country.

Internet and Mobile Association of India (IAMAI) had submitted its views to the CDCL opposing the prescription of ex-ante regulations for digital companies, saying that ex-ante measures “may limit growth not only of the market in question but the digital economy altogether”.

Under the proposed legislation, the owners of platforms like Facebook, Google, Twitter, TikTok and podcasting services would face penalties worth up to five percent of annual global turnover -- some of the highest proposed anywhere in the world.

"With the development of Asia's largest airport at Jewar, the freight corridor, data centres, food park, toy park, medical device park, an Integrated Industrial Township in Greater Noida, multi-modal transportation hub, the region managed by the Noida, Greater Noida and Yamuna Expressway authorities has got a new identity," Nand Gopal Gupta said.

Google was fined 2 billion roubles in February 2022. The Federal Antimonopoly Service (FAS) at the time said Google's YouTube had a "non-transparent, biased and unpredictable" approach to "suspending and blocking users' accounts and content". The FAS said the previous fine it imposed on Google had been doubled due to non-payment.