Auto Contact, our range of self-service solutions, can help free up agents to handle more complex and revenue-generating calls –and at the same time improve the overall customer experience whilst reducing costs.

Suresh Khadakbhavi, CEO of Digi Yatra, envisions a seamless travel experience through innovative technology, emphasizing privacy, efficiency, and sustainability while transforming air travel into a contactless, user-friendly journey.

Tropical Depression 18W formed west of Guam and strengthened into a tropical storm. NASA-NOAA's Suomi NPP satellite saw the storm heading into the Philippine Sea early on Sept. 12.

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NOAA's Suomi NPP satellite measured cloud top temperatures as it passed over Tropical Storm Malakas in the northwestern Pacific Ocean and found strong storms.

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The low pressure area known as System 94L developed into Tropical Storm Ian on Sept. 14. NOAA's GOES-East satellite data was made into an animation that showed the development of the central Atlantic storm.

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A recent Gartner study offers some useful guidelines on how to choose an enterprise-level cloud storage provider. But don’t forget that providers need to work together effectively too.

Care isn’t just part of the name at GSK Nutritional Healthcare. It’s at the heart of its customer help lines. But Ashley Thomas knew that the company’s legacy telephone technology was becoming a bit of a hindrance. Keen to boost customer service with new technology, a review of the market led Ashley to BT Cloud Contact

Tesco, one of the world’s largest retailers, is using the BT Cloud Contact solution to give its UK customers an enhanced, more flexible and more responsive contact centre service.

OpenAI took the internet by storm as its AI chatbot ChatGPT wowed people with its ability to formulate detailed and human-like answers on a wide range of subjects in a few seconds.

Speaking to investors at a Morgan Stanley conference, Altman said the AI company will focus on building a platform that sells APIs to others and creates killer apps like ChatGPT.

Today's industrial yeast strains are used to make beer, wine, bread, biofuels, and more, but their evolutionary history is not well studied. In a Cell paper publishing September 8, researchers describe a family tree of these microbes with an emphasis on beer yeast. The resulting genetic relationships reveal clues as to when yeast was first domesticated, who the earliest beer brewers were, and how humans have shaped this organism's development.

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Samsung's FOWLP-HPB cooling tech for Exynos 2500 chipsets, set for Q4 2024, will enhance performance, modeled in Galaxy S25. Galaxy Z Fold 6, Z Flip 6 launching at Glaaxy Unpacked with Snapdragon 8 Gen 3, 4000mAh battery, 50MP sensor, and IP48 durability rating aims to combat Exynos 2400 throttling, offering better battery life and consistent performance.

Apple has removed 25 VPN apps from its App Store in Russia, complying with orders from the communications regulator. This move comes amidst Russia's crackdown on VPNs and ongoing tensions with big tech companies over content regulation and censorship.

It may be counterintuitive, but the more positive online reviews a product gets may actually lead to a net negative profit for the retailer. That's the conclusion of new research by a team of marketing experts from a Dutch and a German university that will be published in the September 2016 issue of the Journal of Retailing.

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Satisfy your customers and win in the stock market, says a new study by a team of researchers from Michigan's University Research Corridor, who found positive stock returns on customer satisfaction far out-distance competitive market measures that have been in play for more than half a century.

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A new service developed at Binghamton University, State University of New York could improve performance of mobile devices that save data to the cloud.

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OpenAI executives informed both employees at an all-hands meeting in April last year and the company's board about the breach, according to the report, but executives decided not to share the news publicly as no information about customers or partners had been stolen.

It offers centralized request management, omnichannel integration, self-service capabilities, enhanced visibility for business partners, employee training and tools, powerful analytics capabilities, seamless integration with existing systems, and comprehensive service offerings.

Microsoft's clusters of Advanced Micro Devices' flagship MI300X AI chips will be sold through its Azure cloud computing service. AMD, which expects $4 billion in AI chip revenue this year, has said the chips are powerful enough to train and run large AI models.

According to the IT company Thales, Cloud security spending has now topped all other security spending categories. About 37 per cent of organizations have experienced a Cloud data breach in India, with 14 per cent having had one in the past year.

New Eggo Fully Loaded Waffles inspired Eggo's collab with The Surgeon to drop the first-ever Eggo Fully Loaded Kicks in two colorways: Chocolate Chip Brownie and Strawberry Delight.

New platform features seamlessly combine visibility data from all modes, truck appointment scheduling, and warehouse yard management—driving productivity and performance

Festo to introduce AI-based software for machine uptime, soft-robotic grippers, and economical electric motion at IBIE 2022.

Cybake bakery software has announced the introduction of its solution for retail in-store bakeries, Cybake ISB, to the market in the United States.

Festo AX, a new machine learning and artificial intelligence (AI) software platform, ensures maximum uptime, product quality, and energy efficiency in a host of applications.

Direct-store delivery can help snack, bakery manufacturers get their products into end-users’ hands faster.

Wooster Products' StairMaster safety renovation treads provide sure footing on interior and exterior stairs and landings.

Distribution expansion to Kroger and Publix more than doubles the national outlets where consumers can purchase AMC Theatres’ line of retail popcorn.

Wild About Bread Home Baked Bread Made Simple is now even more easy and fun with the launch of new Single Pack Flavors available at Kroger stores in Dallas/Fort Worth Metroplex in Texas. 

Developed in partnership with Kroger, the new loaf launched on September 7 in stores.

Eaglestone Equipment, a custom manufacturer of industrial processing equipment, recently introduced the TrackIQ Sorting Conveyor.

Companies that make belts, conveyors, and associated equipment like motors have a wide array of customers in the snack food and wholesale bakery industries, because every food production facility relies heavily on these technologies throughout their processes.

Eaglestone Equipment, a custom manufacturer of industrial food processing equipment, offers the 1150 Fabric Constant Turn Conveyor to help food processors speed up production lines and keep products moving efficiently through manufacturing lines. 

Founded and based near Seattle, SaltWorks supplies premium-grade specialty salts to wholesale, retail, and consumer markets throughout the world.

Zack's Mighty—the first-ever tortilla chips made with Certified Regenerative corn that don't break in dips––is now available in Costco stores in the Southwest.

Positioned in the better-for-you snack set, Daily Crunch's expansion into Target marks a significant milestone for the brand.

Salt is a necessary and enjoyable ingredient that’s often vilified.

Better-for-you tortillas available at select Sprouts, Shop Rite, and Wegmans locations.

The snack and bakery industry is filled with wonderful stories. Writing about the origins, growth and scope of the amazing companies that grace our covers is absolutely one of the best aspects of my job.

Culinary history can bring powerful elements to storytelling, as seen in the origin of Mikesell's Potato Chip Co. and its Saratoga chips.

Throughout the year, whenever you pick up a sandwich away from home, there is a good chance you have Bimbo Bakehouse to thank for your bread.

Industrial commercial bakeries look to dough customization machines like water chillers, water meters, ice makers, and automated dough scoring units to improve and automate the dough process, primarily during mixing.

Snack food and wholesale bakery companies in the market for machines that help prepare, store, transport, and otherwise handle ingredients are most focused on qualities like automation, ease of maintenance, and the ability to deliver higher performance in throughput and accuracy.

Celebrity Chef Joe Sasto from Bravo’s Top Chef officially launched Tantos, a puffed pasta chip, in four flavors: Marinara, Cacio e Pepe, Pesto, and Classico.

Grocery retailers across the country now have even more choices to offer in-store bakery shoppers when it comes to pies.

Jar Joy has introduced its new innovative line of multi-layered desserts. 

Consumers can experience Artisan French Dinner Rolls and Baguette & Sandwich Rolls fresh in their own kitchen in minutes.

A leader from the bakery chain talks growth, innovation, and maintaining quality standards.

Salsa Verde joins three other flavors (Queso, Zesty Ranch, and Cinnamon Churro)in the Fiesta Twists lineup.

The scallop-shaped baked treats reportedly are made without artificial colors, flavors, or preservatives.