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Does the time you land or get off the plane count for EU flight compensation?

We were put over the three hour delay time which entitles us to compensation after we landed at Amsterdam, are we still due a payout or is it based on when the plane touches down?




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Hermes lost my JD Sports trainers delivery - what can I do?

I ordered a pair of £170 trainers from JD Sports to be delivered by Hermes. I hadn't received them so I contacted Hermes which said they had lost the shoes but I still haven't got them. What can I do?




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ASK TONY: Scammers stole £3k but Tesco said I was too late to complain

I was contacted regarding potential fraudulent activity on my Tesco Mastercard in early October 2019. In total, £3,700.20 of illicit transactions were refunded.




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I owe £2,232 in tax but the new Chancellor isn't too bothered: TONY HETHERINGTON investigates 

I closed my company in March last year. Final corporation tax due stood at £2,232 and I have tried repeatedly to pay this, but now the company is closed, the Revenue just does not accept it.




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TONY HETHERINGTON: ScottishPower's billing shambles may bankrupt us

P.S. writes: I am secretary of a not-for-profit charity. ScottishPower for some reason reduced the utility payments for our premises from £748 a month to just £1.




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We paid £2k for wedding photos from Celebrity Cruises: where are they?

Me and my now wife got married on a Celebrity Cruise in December of last year. We paid £1.7k for photos to be delivered but three months on, we still haven't received them. What can we do?




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It was a brutal week for investors but patience pays (in the end)

What a week. As a money commentator for more than 30 years standing, that was as disheartening as times go. But patient, long-term investing will win through in the end.




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It's worth digging...your PPI claim comes to £2,579 

Ms B.M. writes: I had a Barclaycard, and I believe there was PPI automatically included, so I asked a claims company to look into this for me.




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JEFF PRESTRIDGE: Put on a tin hat - and try our four defensive tips for the trenches 

The UK stock market alone has fallen in value by 30 per cent since the start of the year. But if you hold these trusts for troubled times then things should look better.




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Can I get a season ticket refund now Covid-19 makes me work at home?

I have an annual train season ticket which cost just over £5,000. However, I now have to work from home until June 2020. Can I get a refund or delay the ticket until I am back to work?




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'Bulgarian "crypto firm" stole £5,680 from my account': TONY HETHERINGTON investigates

I was contacted by Xtraderfx and told that it would transfer my frozen credit balance of £680 to my NatWest credit card. I agreed and gave my card details.




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ASK TONY: Husband's birthday Beatles treat fell victim to coronavirus

For my husband's 50th birthday I booked an apartment in Liverpool via Booking.com. He wanted to see all The Beatles memorabilia and we had tickets to see the tribute band.




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From dentist bills to holidays: Your key coronavirus questions answered

Can your employer force you to take your eight outstanding days of holiday amid the lockdown? Sarah Bridge talks to the experts to get the answers.




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Should I now wash my clothes at 60 degrees to help beat coronavirus?

Someone told me the other day that I should now be washing all clothes at 60 degrees to kill viruses such as coronavirus. Should I wash at 60? And if I do, how much extra would this cost?




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Is it possible for companies to rotate their furloughed staff?

I wanted to know if it would be possible for companies to rotate the staff they have on furlough so we can all have a chance of earning our full salary - at least for a while?




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'I don't want to fall victim to gender pension gap': Money Diaries speaks to a 33-year-old on £36k

In our latest Money Diaries, we speak to a 33 year-old woman from the South West, who is a teacher with significant savings - but still wants to be more financially prepared for the future.




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TONY HETHERINGTON: Your debtor's 800 miles away in Shetland

I have received a letter from Lowell Portfolio, claiming an alleged debt of £599 which it says I owe to PayPal. But I rang PayPal and was told that in fact no money is owed on my account.




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Should we take a mortgage holiday and save or invest the money?

Both me and my partner are still working and able to meet our mortgage payments, but we were discussing whether we should ask for a mortgage holiday anyway.




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Strictly bosses 'are offering doubled fees to celebs to attract an A-list line-up'

Sources claim TV executives are keen for the series 'to remain the jewel in the BBC's crown' and have already put forward contract proposals in a bid to attract a 'stellar line-up'.




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How series three of BBC thriller Killing Eve came to life in some VERY ordinary West London streets

Fans of the BBC hit drama Killing Eve have been thrilled to spot so many filming locations they recognise from suburban London neighbourhoods in the programme.




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Russian hamsters go head-to-head in hilarious race where they reach up to 600 strides a minute

Two Russian hamsters prove their incredible speed going head-to-head in a race around a wheel, shoving each other aside as their competitive streak shows. BBC Earth filmed the hilarious hamster race.




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Doctor Who stars David Tennant and Matt Smith join Time Lords past and present to praise NHS staff

Joining forces with Who actors past and presenter, the pair will appear in a message for BBC's Big Night In, set to air ahead of the weekly Clap For Carers on Thursday evening.




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Hard-up parents complain that their children are missing out on BBC's Bitesize homeschooling lessons

Families without a TV licence said they cannot access some of the BBC Bitesize Daily's video content, which is available each week day on BBC iPlayer and via the red button at 9am.




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Eastenders star Jessie Wallace flashes glimpse of new Elvis tattoo

Jessie Wallace was spotted stepping out in London on Tuesday, flashing a glimpse of her new Elvis tattoo on her left forearm.




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Computer says YES! Little Britain revival has BBC Big Night In viewers demanding a new series

The BBC's Big Night In kicked off on Thursday evening to raise funds for Children In Need, Comic Relief and the battle against COVID-19.




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BBC's Big Night In viewers rejoice as Miranda reunites with former co-stars

BBC's Big Night In viewers rejoiced as Miranda Hart reunited with her former co-stars for a special sketch on Thursday evening during the fundraiser.




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Big Night In: Dua Lipa, Rita Ora and Ellie Goulding lead musical performances

The One Kiss hitmaker, 24, led the singers in delivering a passionate performance of Foo Fighters' 2003 classic Times Like These for BBC 's fundraiser Big Night In on Thursday.




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BBC misses the point AGAIN as viewers SLAM the use of FIVE presenters for Big Night In

The BBC was attacked by viewers on Twitter for the second time this week on Thursday night, as it hosted its second telethon for charity.




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Davina McCall looks glamorous in a bright yellow asymmetric dress as she hosts the Big Night In  

The TV presenter, 52, showcased her svelte physique in the vibrant asymmetric number, which boasted one dramatic statement sleeve.




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Listeners are left in tears over BBC Radio 1's biggest ever Live Lounge

The Live Lounge recording to support people impacted by Covid-19 sees more than 20 performers cover the Foo Fighters song Times Like These, and was played on the BBC Radio 1 this morning.




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BBC's Big Night In: Catherine Tate reprises her iconic role as schoolgirl Lauren

Catherine Tate reprised her much-loved role as schoolgirl Lauren Cooper alongside David Tennant during the BBC's Big Night In on Thursday evening.




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BBC's Big Night In: Corrie's Liz McDonald gatecrashes EastEnders quiz

The landlady (Beverley Callard) appeared to rub The Queen Vic's landlady Linda (Kellie Bright) the wrong way during BBC's charity fundraising event, Big Night In, on Thursday.




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BBC's Big Night In: Doctor Who stars join forces to praise NHS staff

Past and present Doctor Who stars took part in BBC's Big Night In on Thursday to pay tribute to the NHS.




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The Big Night In viewers express concern over Peter Kay after he 'looks unwell'

The comedian, 46, appeared in a clip from his Bolton home to introduce his track Is This The Way to Amarillo.




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Postman turns detective to deliver a parcel addressed to 'somewhere in Sheffield'

Postman Darrell Gilmour, 56, from Sheffield, was baffled at first when he saw the vague address along with a rambling description of the intended recipient, David Easson.




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Hoax circulates on Twitter claiming that Elon Musk and Grimes are naming their child Influenza

The false claim seems to have originated from a fake news site called World Grey News earlier this week and rapidly gained traction on Twitter.




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BBC News apologises after mistaking Brighton Pavilion for a mosque during a report on Ramadan

The gaffe took place on BBC Wales during a live broadcast on Friday and was instantly spotted by eagle-eyed viewers.




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Former BBC Radio 4 presenter Richard Sanders dies, aged 62, after catching coronavirus in hospital 

Mr Sanders, who presented the programme Farming Today until 1998, died after contracting COVID-19 while in hospital, current presenter Charlotte Smith said on Saturday.




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Shops will have to enforce rules when lockdown is eased to support police, warns ex-chief constable

Sir Peter Fahy, former Chief Constable of Greater Manchester Police, told BBC Breakfast today that police do not want to get drawn into 'game' of counting the number of people in each household.




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EastEnders star Jessie Wallace works up a sweat on a jog

Jessie Wallace, 48, was spotted stepping out in London on Sunday on a jog during coronavirus lockdown.




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Taron Egerton left 'raging' after discarded cigarette causes a fire at his London apartment block  

The Rocketman star, 30,was reportedly left 'raging' after a discarded cigarette caused a fire at his luxury London apartment block, near the BBC Television Centre in White City on Friday.




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Strictly bosses fear 'professional dancers could be locked out of Britain amid coronavirus pandemic

Strictly Come Dancing bosses reportedly fear that some professional dancers could be locked out of Britain amid the coronavirus pandemic.




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Louis Theroux admits there's a hint of 'nastiness' in his professional rivalry with Jon Ronson

Louis Theroux, 49, has revealed he continues to feel 'a bit of rivalry' with journalist Jon Ronson in his BBC Radio 4 Podcast, Grounded with Louis Theroux.




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Kevin Clifton reveals Strictly Come Dancing bosses REFUSED to let him dress as Edward Scissorhands

The professional dancer, 37, revealed on his podcast that Strictly Come Dancing bosses refused to allow him to dress as Edward Scissorhands for the Halloween specials.




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Nicky Clarke admits he 'despairs' over 'horrendous' lockdown looks

Nicky Clarke has admitted he 'despairs' over the lockdown haircuts the British public are giving themselves amid the lockdown.




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Clip of BBC correspondent appearing in a spoof sex scene removed

BBC Ireland correspondent Emma Vardy filmed the clip with her boyfriend Aaron Adams as part of a parody of Queen classic I Want to Break Free to raise money for the NHS.




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Dragons at war? Duncan Bannatyne and Peter Jones fall out on Twitter

Bannatyne, 71, joked that his ex Dragons' Den co-star Peter Jones had been told by 'his mum' he was the biggest star of the BBC show. However, Jones hit back at Bannatyne, saying the joke was in 'bad taste'.




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The Greatest Dancer has been AXED as ratings plummet following the BBC show's second season

It was confirmed by the BBC on Tuesday that the dance competition show would not return,  after it was reported that it had been dropped by the channel following dwindling ratings.




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Queen will address nation at 9pm on May 8 for 75th VE Day anniversary

As part of the revised plans to mark the 75th VE Day anniversary during the coronavirus lockdown announced today, Her Majesty's words will be broadcast on May 8 on BBC One at 9pm.




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Strictly bosses may AXE the live studio audience for 2020 to adhere with social distancing

Strictly Come Dancing may go ahead this autumn without its usual studio audience cheering on the performers.