office

A Knowledge Transfer Perspective on Front/Back-Office Structure and New Service Development Performance: An Empirical Study of Retail Banking in China

Aim/Purpose: The purpose of this study is to investigate the mechanism of the front/back-office structure affecting new service development (NSD) performance and examine the role of knowledge transfer in the relationship between front/back-office structure and NSD. Background: The separation of front and back-office has become the prevailing trend of the organizational transformation of modern service enterprises in the digital era. Yet, the influence of front and back-office separation dealing with new service development has not been widely researched. Methodology: Building on the internal social capital perspective, a multivariate regression analysis was conducted to investigate the impact of front/back-office structure on the NSD performance through knowledge transfer as an intermediate variable. The data was collected through a survey questionnaire from 198 project-level officers in the commercial banking industry of China. Contribution: This study advances the understanding of front/back-office structure’s influence mechanism on new service development activity. It reveals that knowledge transfer plays a critical role in bridging the impact of front and back-office separation to NSD performance under the trend of digitalization of service organizations. Findings: This study verified the positive effects of front/back-office social capital on NSD performance. Moreover, knowledge transfer predicted the variation in NSD performance and fully mediated the effect of front/back-office social capital on NSD performance. Recommendations for Practitioners: Service organizations should optimize knowledge transfer by promoting the social capital between front and back-office to overcome the negative effect organizational separation brings to NSD. Service and other organizations could explore developing an internal social network management platform, by which the internal social network could be visualized and dynamically managed. Recommendation for Researchers: The introduction of information and communications technology not only divides the organization into front and back-office, but also reduces the face-to-face customer contact. The impacts of new forms of customer contact to new service development and knowledge transfer between customer and service organizations call for further research. Along with the digital servitization, some manufacturing organizations also separate front and back-offices. The current model can be applied and assessed further in manufacturing and other service sectors. Impact on Society: The conclusion of this study guides us to pay attention to the construction of social capital inside organizations with front/back-office structure and implicates introducing and developing sociotechnical theory in front/back-office issue undergoing technological revolution. Future Research: As this study is based on the retail banking industry, similar studies are called upon in other service sectors to identify differences and draw more general conclusions. In addition, as the front and back-offices are being replaced increasingly by information technology such as artificial intelligence (AI), it is necessary to advance the research on front/back-office research with a new theoretical perspective, such as sociotechnical theory.




office

Matching Office Information Systems (OIS) Curriculum To Relevant Standards: Students, School Mission, Regional Business Needs, and National Curriculum




office

The Informing Needs of Procurement Officers in Israel

Aim/Purpose: To develop and introduce a questionnaire that investigates the informing needs, information-seeking behavior, and supplier selection of procurement officers in Israel. The questionnaire’s internal consistency reliability is given. Additionally, we describe the demographic description of the procurement officers in Israel. Background: Procurement science is an important field that affects firms’ profits in the private sector and is significant to growth, innovation, sustainability, and welfare in the public sector. There is little research about the informing needs of procurement officers in general and particularly in Israel. Methodology: A quantitative questionnaire that is sent to all the procurement officers in Israel’s procuring association. Contribution: The questionnaire that is developed in this paper may be used by other researchers and practitioners to evaluate the information needs of procurement officers. Findings: The typical procurement officer is male, with a bachelor degree and is digitally proficient. Recommendations for Practitioners: The procuring side can use the questionnaire to develop better tools for obtaining information efficiently. The supplying side can use this knowledge to improve its exposure to potential customers and address its customer’s needs better. Recommendation for Researchers: The questionnaire can address theoretical questions such as how digital literacy affects the procuring process and provide empirical findings about active research areas such as supplier selection and information-seeking behavior. Future Research: Future research will examine the relationship between the various variables and demographic features to understand why specific information needs and information-seeking behaviors arise.




office

Prison officer to The Voice star: 'I felt like Hannah Montana'

Hollie Peabody returns to work in the prisons service after getting to the semi-finals of The Voice.




office

MMEA officer fined RM25,000 for accepting bribes two years ago

ALOR SETAR: An officer of the Malaysian Maritime Enforcement Agency (MMEA) was fined RM25,000 after pleading guilty at the Sessions Court here today to five charges of accepting bribes amounting to RM2,300 two years ago.

Judge N. Priscilla Hemamalini imposed a fine of RM5,000 for each charge faced by Muhamad Abdul Hadi Abdullah, 35 and the court ordered the accused to be jailed for five months for each charge if he failed to pay the fine.

According to all the charges, the accused, who holds the rank of Senior Maritime Officer at the MMEA Kedah and Perlis Headquarters, received money amounting to RM2,300 with no reply from the owner of LGH Maju Trading Company, Lim Kian Chong, who knew that he had an official working relationship with the individual.

The money was received by the accused through five money transfers from the Maybank account of a middleman, a woman, which was then deposited into the accused’s RHB Bank account and all the offences were committed at RHB Bank Bhd Langkawi Island Branch on Jan 2, April 10, May 11, July 7 and Oct 8, 2022.

The charge was filed under Section 165 of the Penal Code (Act 574) which carries a jail term of up to two years or a fine or both.

The Malaysian Anti-Corruption Commission (MACC) officers Abd Muntaqim Abdul Aziz and Mohd Syahzada Azad Sanusi led the prosecution while the accused was not represented.




office

Man arrested in Karachi for impersonating police officer in TikTok videos

Suspect, identified as Atif alias Vicky Babu, had previously gone viral on social media for his videos.




office

Shraddha Kapoor’s Stree 2 breaks Shah Rukh Khan’s Pathaan box office record

The horror-comedy Stree 2 becomes the ninth film to join the Rs 500 crore club.



  • Life & Style

office

India police raid media office, journalists' homes in illegal funding probe

Indian police raid NewsClick and journalists' homes in foreign funding probe, raising media freedom concerns




office

Australia strips military officers of war medals over Afghanistan war crimes

A 2020 report had recommended investigations into 19 soldiers for the killing of 39 Afghan civilians and prisoners.




office

Pirate IPTV-Selling ‘Law Enforcement Officer’ Faces Wiretapping Claim

A lawsuit filed in the U.S. claims that a pirate IPTV seller adopted a novel marketing strategy to support a business with 450,000 subscribers . According to the plaintiffs, the owner of the service "held himself out as a Chicago-area law enforcement officer" to "mitigate potential concerns" over the unlawfulness of his business. A theoretical damages claim of more than a billion dollars, plus an allegation of wiretapping, makes this case a little more spicy than most.

From: TF, for the latest news on copyright battles, piracy and more.




office

Review: 10339 Santa's Post Office

The enduring Winter Village series provides an appealing blend of relatively realistic and more fantastical subjects, swapping between the two periodically. 10339 Santa's Post Office belongs among the latter and seemingly complements 10275 Elf Club House in particular.

Focusing on how letters to Santa are delivered and sorted is a clever idea for the Winter Village and I find the post office building attractive, featuring plenty of detail. Moreover, this model includes some interesting functions, beyond the norm for sets in the Winter Village produced to date.

Continue reading »

© 2024 Brickset.com. Republication prohibited without prior permission.




office

'CNIC fee to increase if more Nadra offices opened'

Outside view of the Nadra's mega center in Peshawar. — APP/FileNadra says its funding relies on issuance and renewals.Concerns raised over fake CNICs for Afghan nationals. Nadra assures committee it monitors data leaks closely.

ISLAMABAD: The National Database and...




office

Paris to deploy 4,000 police officers for France-Israel soccer match following violence in Amsterdam

Paris police said Sunday that 4,000 officers and 1,600 stadium staff will be deployed for a France-Israel soccer match to ensure security in and around the stadium and on public transportation a week after violence against Israeli fans in Amsterdam.




office

No charges for Park Police officer who fatally shot fleeing teen driver in D.C.

D.C. prosecutors on Thursday said they won't bring charges against a U.S. Park Police officer who shot and killed a fleeing teenage driver in the Northeast part of the city after the cop became trapped in the backseat of the boy's car.




office

Washington Post employees ordered back into the office full time starting in February

Washington Post employees enjoying flexible work schedules introduced as the pandemic unfolded will return to the office full time starting in February.




office

Amazon CEO rebukes claim that return-to-office mandate is covert layoff strategy

Amazon CEO Andy Jassy rejected claims made by some staff and analysts that the company's recently announced return-to-office strategy is a backdoor firing strategy.




office

Canada forces TikTok to close its offices, claiming company poses threat to national security

TikTok has been forced to close its offices in Vancouver and Toronto because Canadian security and intelligence officials said activity at the offices threatened the national security of Canada, a charge that TikTok plans to fight in court.




office

Call to host the ecoSERVICES international project office

ecoSERVICES is seeking a new host institution to establish its international project office from 2016. Expressions of interest will be examined with the scientific steering committee on the week of 30 November 2015.

Currently hosted at the Institut Méditerranéen de Biodiversité et d’Ecologie (IMBE) in France, ecoSERVICES is seeking a new host for its international project office from 2016

The ideal host institution works on scientific issues related to biodiversity, ecosystem services and human well-being, at various scales from local or national to global; and meets a few practical specifications via direct funding or in-kind support for establishment of a fully operational office.

Expressions of interest need to be sent to Karine Payet-Lebourges by email with subject "ecoSERVICES IPO – Offer".

Applications will be examined with the scientific steering committee on the week of 30 November 2015.

More information here.

 

 





office

Job Alert: ACCOBAMS Survey Initiative Project Officer

Established under the auspices of the UNEP Convention on Migratory Species (UNEP/CMS), the Agreement on the Conservation of Cetaceans of the Black Sea, Mediterranean Sea and contiguous Atlantic area (ACCOBAMS) is an Intergovernmental Agreement aimed at achieving and maintaining a favorable conservation status for cetaceans though the implementation of coordinated measures.

The Secretariat of ACCOBAMS, based in Monaco, ensures the coordination of the Agreement implementation and provides assistance to the Contracting Parties. In this context, the Secretariat is working on the development of an initiative aimed at responding to the ACCOBAMS strategic objective on improving the understanding of the conservation status of cetaceans at the Mediterranean/Black Sea macroregional level (the "ACCOBAMS Survey Initiative" – ASI).

The overall coordination of the project is provided by the ACCOBAMS Secretariat, according to the mandate given by the Parties to ACCOBAMS, and under the guidance of a Steering Committee. A Scientific Coordinator will be involved in the project for specific tasks/actions related to the scientific aspects of the project.

The Project Officer will ensure the overall coordination of the "ACCOBAMS Survey Initiative" project. He/she will provide operational management of the project, under the general authority of the ACCOBAMS Executive Secretary and the supervision of the ACCOBAMS Project and Fundraising Officer. He/she will also liaise with the Scientific Coordinator.

 
Find out more about the requirements and how to apply for this position, from the job offer flyer.

 





office

Operation Blessing Aids Retired Officer After Hurricane

Operation Blessing helps retired police officer with clean-up from downed trees and debris after Hurricane Helene.




office

Construction Workers Move to the Office

Construction is a historic trade with several and ever-changing disciplines. Prior to 1980, the industry was focused on the worker in the field.




office

Fresh Coat Painters Welcomes Wayne Scherger as New Chief Operating Officer

Fresh Coat Painters, a leading national residential and commercial painting franchise with over 170 units, is pleased to announce the appointment of Wayne Scherger as its new Chief Operating Officer.




office

Peter Cardy: The perils of moving into an open-plan office

Sector veteran Peter Cardy offers answers to your workplace dilemmas.




office

Police Officer Saves Construction Worker Trapped by 700 Pounds of Drywall

A trooper from the Michigan State Police recently rescued a construction worker who was stuck under 700 pounds of drywall while working alone on a job site in Sault Ste. Marie, Michigan, reported George Hunter of The Detroit News.




office

An Office Ceiling That Says “Good Taste”

For real estate agent Jarred Hanson, one of the most important design criteria of his new office was the look. “The office is a billboard for my business,” Hanson asserted.




office

Keep the office fridge clean – and safe

Is your shared office refrigerator filled with mystery items, funky smells and 5-month-old yogurt? It’s time to take action.




office

Is your office respectful? Ten tips for getting there

Does your office pass the “civility test”? Workplaces that are civil and respectful have employees who are caring, considerate and courteous in their interactions with co-workers, clients and the public, notes the Canadian Center for Occupational Health and Safety.




office

Is your office ‘scent free’?

From air fresheners, soaps and lotions to cleaning products, perfumes, colognes and deodorants, scents are often in the air at work.




office

COVID-19 pandemic: Survey of remote workers shows opinions on returning to the office vary

Washington — Workers’ opinions about returning to the office amid the COVID-19 pandemic vary greatly based on each individual’s situation, but most want their employer to take certain actions to ensure their safety when they do, results of a recent survey show.




office

Guns involved in most police officer homicides: study

A new study says firearms were responsible for more than 90 percent of on-the-job homicides among law enforcement officers from 1996 to 2010.




office

Data shows police officer gun, traffic deaths decline in first half of 2013

Washington – U.S. law enforcement deaths in the first half of 2013 increased slightly from the previous year, but decreases occurred in firearms- and traffic-related deaths, according to preliminary data released July 11 by the National Law Enforcement Officers Memorial Fund.




office

Police officers on night shift face increased injury risks: study

Buffalo, NY – Police officers working the night shift are more likely to suffer long-term workplace injuries than officers on other shifts, according to a new study from the University at Buffalo.




office

‘Simple’ steps can protect police officers from crash-related injuries, researcher says

Santa Monica, CA – More effort is needed to prevent injuries among police officers involved in traffic collisions – including those that occur when the vehicle is not moving – according to a study from nonprofit research institute RAND Corp.




office

Ambush killings of police officers up over 366 percent: report

Washington – Ambush killings of law enforcement officers have increased more than 366 percent this year compared with the same time period one year ago, according to a report from the National Law Enforcement Officers Memorial Fund.




office

Indiana lawmaker looks to bolster protections for public safety officers and their families

Indianapolis – A recent spike in targeted attacks against public safety officers, including one in his home state, has prompted an Indiana lawmaker to take action.




office

Law enforcement officer wins NIOSH Safe-in-Sound award

Washington – An innovative sheriff’s deputy has been named the winner of NIOSH’s Safe-in-Sound Excellence in Hearing Loss Prevention Award.




office

Assaults leading cause of injuries among law enforcement officers: NIOSH

Washington — Law enforcement officers have a nonfatal injury rate nearly three times higher than the general workforce – with “assaults and violent acts” against them the leading cause – according to a recent NIOSH study.




office

2021 on pace to be one of the deadliest years on record for law enforcement officers: report

Washington — At least 155 law enforcement officers were killed in the line of duty during the first half of the year – a 9.9% increase from the same period in 2020, according to a recently released report from the National Law Enforcement Officers Memorial Fund.




office

Siemens Earns LEED Certification at Maryland Branch Office

The Siemens Building Technologies Division’s Beltsville, Md. branch office was recently awarded LEED® for Existing Buildings: Operations & Maintenance (EB: OM) certification by the United States Green Building Council (USGBC).




office

The Tallest LEED Certified Green Office Building in the United States

The tallest LEED certified green office building in the United States, the Comcast Center in Philadelphia, has more than 2,500 openings equipped with door and hardware products from ASSA ABLOY Group companies.




office

Responding Officer Conducted Lawful Seizure

A state trooper dispatched to a burglar alarm activation at a warehouse leads to litigation over whether or not the defendant was legally apprehended.




office

U.S. Copyright Office: AI-Generated Art Can’t Be Copyrighted

Guest columnist James D. Berkeley details why a U.S. federal court dismissed an inventor’s attempt to copyright artwork produced by an image generator he designed.




office

Police Officer Gets in Car Crash Responding to ‘Possible Burglar Alarm’

A court has to decide if a police officer’s actions rise to the level of reckless disregard for the safety of others.




office

Safety hazards in an office setting

How many hazards can you find in this staged photo?




office

Telework office safety checklist

Telework!VA, part of the Virginia Department of Rail and Public Transportation, publishes a telework office safety checklist to assess work-at-home employees' work areas.




office

Office of Management and Budget concludes review of PSM draft

Washington – The Office of Management and Budget has concluded a review of a draft rule that would update OSHA's Process Safety Management Standard, and the safety agency has formally requested input from the public.




office

Online program emphasizes office ergonomics

Toronto – As part of International Repetitive Strain Injury Awareness Day (which takes place annually on Feb. 28), office workers can use a new online training program to learn about the importance of ergonomics and how to reduce the risk of musculoskeletal disorders.




office

MIOSHA offers kit, video to help medical and dental offices comply with regs

Lansing, MI – The Michigan Occupational Safety and Health Administration has released a toolkit and video to help medical and dental offices comply with state health standards.




office

OSHA memo: Area offices must use four-part test when citing respiratory hazards without PELs

Washington — OSHA area offices must apply a four-part test before issuing General Duty Clause citations for respiratory hazards that do not have a permissible exposure limit, the agency states in a memorandum sent to regional administrators.




office

White House drug control policy office releases recovery-ready workplace toolkit

Washington — The White House wants to help employers support workers who are dealing with substance misuse – as well as those in recovery. As part of the effort, the Office of National Drug Control Policy has released a toolkit.