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Transform Customer Service With Next-Gen Knowledge: Why and How

The consumer has spoken. Forrester Research asked 5,000 of them, "What created the biggest pain when you contacted a business for customer service?" They answered lack and consistency of agent knowledge, followed by the difficulty of finding relevant answers on company websites. So, what is driving this dissatisfaction?




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Knowledge management and the new normal

James Carroll, partner and director at TetraVX, ?and Kevin Beasley, CIO at VAI, explain the importance of security and privacy safeguards in the new COVID-19 WFH world




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Barriers to Effective Knowledge Sharing (Video)

World Bank Director, KM, Margot Brown discusses four common organizational culture challenges to knowledge sharing and how World Bank has addressed them in this clip from her presentation at KMWorld 2019.




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Key things to know when incorporating a company

Thanks to the structural changes brought about by the GOI, incorporating a company has now become much easier and streamlined.




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Key things to know when registering a LLP

Registering a LLP requires an Application for Digital signature Certificate, Designated Partner Identification Number, Reservation of name of the LLP and finally Registration of LLP.




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What is force majeure? The legal term everyone should know during Covid-19 crisis

The term that has assumed relevance in contractual context today for businesses is “force majeure”.




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5 things to know about 3-month EMI moratorium offer by RBI

The 3-month EMI moratorium offered by the Reserve Bank of India (RBI) includes all term loans like home loans, personal loans, credit card dues etc.




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Have a high CIBIL score? Know the importance of it for a personal loan




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For a mobile first nation that loves missed calls, here’s something product managers need to know

Our jugaad of giving missed calls when mobile telephony was expensive has created a habit that’s still prevalent. Then came OTP, which saw nationwide acceptance when regulators mandated it for banking transactions.




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SCCM Pod-238 Internet-Based Knowledge Exchange Platform for Pediatric Critical Care Clinicians Worldwide

Margaret Parker, MD, MCCM, speaks with Traci A. Wolbrink, MD, MPH




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Are you really saving your taxes? Know your Tax slabs & review your investment plans now!




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Hallmarking of gold jewellery mandatory now. Here's what you need to know

The way you buy gold changed from January 15 as hallmarking has now become mandatory. There are four components that you should look for on the hallmarked gold jewellery to ensure the purity of gold. Here is a look at each of them in detail.




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Mega PSU bank mergers come into effect from April 1. 5 things a bank customer should know

You would have given your bank account numbers and IFSC codes for various financial transactions. Unless these accounts are seamlessly merged into the financial system of the anchor bank, you would be required to change the details of your bank account.




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5 lesser known facts about tax benefits of health insurance

Premium paid towards health insurance for self, family and parents not only provides financial help in case of medical emergencies but also reduces tax liability.




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Economic Survey 2020: Here's everything you need to know

Economic Survey 2020: Here's everything you need to know





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Guaranteed Rate to Pay $15 Million to Resolve Allegations It Knowingly Caused False Claims to Government Mortgage Loan Programs




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Mark Coyle acknowledges Gophers might need to trim sports

The COVID-19 pandemic has left a hole in the Gophers' budget, and AD Mark Coyle said, 'Everything is on the table.' Minnesota has the eighth biggest budget in the Big Ten, yet supports the fourth most sports.




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How scientists perceive advancement of knowledge from conflicting review reports

Kevin Lewis pointed me to this article. It seemed kinda familiar, I took a look at the abstract, and I realized . . . I reviewed this article for the journal! Here was my referee report: The paper seems fine to me. I have only two minor comments, both relating to the abstract. 1. I […]




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What you need to know today about the virus outbreak




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In preparation for the Memorial Day Weekend, Grand Canyon National Park would like to remind everyone to be fire aware and “know before you go” to your public lands

Although Grand Canyon National Park received below-average precipitation this winter, the warm spring caused vegetation in the park to thrive. Now, fine fuels are quickly drying out as winds and temperatures rise, increasing the risk of wildfire. https://www.nps.gov/grca/learn/news/2012-05-24_fire.htm




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In preparation for the Memorial Day Weekend, Grand Canyon National Park would like to remind everyone to be fire aware and “know before you go” to your public lands

Although Grand Canyon National Park received below-average precipitation this winter, the warm spring caused vegetation in the park to thrive. Now, fine fuels are quickly drying out as winds and temperatures rise, increasing the risk of wildfire. https://www.nps.gov/grca/learn/news/memorial-day-fire-aware.htm




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Rise and shine: How do northwest trees know when winter is over?

Trees bursting forth with new leaves signal the arrival of spring. Budburst for most temperate tree species occurs after a tree has been exposed to a sufficient number of chilling and forcing hours over the winter.




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Done for the season: How do Douglas-fir know when to stop growing?

Diameter growth is seasonal in Douglas-fir, the evergreen tree found in much of western Washington, Oregon, and northern California. Initiation and cessation of diameter growth are both triggered by environmental cues. The tree responds to these cues to improve its chances of growing under favorable conditions. As environmental conditions change, however, land managers want to know how warmer summers and falls may affect diameter growth in Douglas-fir.




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Centering unknown width horizontal menus - revisited

After much searching of the web and with the arrival of IE8, I now have a method of positioning horizontal menus of unknown width left / center / right in the containing element.




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Sustainable Forestry In Theory and Practice: Recent Advances In Inventory and Monitoring, Statistics and Modeling, Information and Knowledge Management, and Policy Science

The importance to society of environmental services, provided by forest ecosystems, has significantly increased during the last few decades. A growing global concern with the deterioration of forests, beginning perhaps most noticeably in the 1980s, has led to an increasing public awareness of the environmental, cultural, economic, and social values that forests provide. Around the world, ideas of sustainable, close-to-nature, and multi-functional forestry have progressively replaced the older perception of forests as only a source for timber. The international impetus to protect and sustainably manage forests has come from global initiatives at management, conservation, and sustainable development related to all types of forests and forestry. A few of the more notable initiatives include: the 1992 Earth Summit in Rio de Janeiro, Brazil (United Nations Conference on Environment and Development, UNCED); regional follow-ups to the Earth Summit such as the Montreal Process and Helsinki Accords; the forest elements of the Convention on Biological Diversity (CBD); and the Framework Convention on Climate Change (FCCC).




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Proceedings: international conference on transfer of forest science knowledge and technology.

This proceedings compiles papers presented by extensionists, natural resource specialists, scientists, technology transfer specialists, and others at an international conference that examined knowledge and technology transfer theories, methods, and case studies. Theory topics included adult education, applied science, extension, diffusion of innovations, social marketing, technology transfer, and others. Descriptions of methods and case studies collectively covered a wide range of current approaches that include combined digital media, engagement of users and communication specialists in the full cycle of research, integrated forestry applications, Internet-based systems, science writing, training, video conferencing, Web-based encyclopedias, and others. Innovations transferred were best management practices for water quality, forest reforestation practices, a land management system, portable timber bridges, reducedimpact logging, silvicultural practices, urban forestry, and many others. Innovation users included forest-land owners; land managers; logging industry; natural resource professionals; policymakers; public; rural and urban communities-and those in the interface between these two; and others. Technology transfer and related efforts took place in countries throughout the world.




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Traditional and local ecological knowledge about forest biodiversity in the Pacific Northwest

This paper synthesizes the existing literature about traditional and local ecological knowledge relating to biodiversity in Pacific Northwest forests in order to assess what is needed to apply this knowledge to forest biodiversity conservation efforts. We address four topics: (1) views and values people have relating to biodiversity, (2) the resource use and management practices of local forest users and their effects on biodiversity, (3) methods and models for integrating traditional and local ecological knowledge into biodiversity conservation on public and private lands, and (4) challenges to applying traditional and local ecological knowledge for biodiversity conservation. We focus on the ecological knowledge of three groups who inhabit the region: American Indians, family forest owners, and commercial nontimber forest product (NTFP) harvesters.




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Exploring the role of traditional ecological knowledge in climate change initiatives

Indigenous populations are projected to face disproportionate impacts as a result of climate change in comparison to nonindigenous populations. For this reason, many American Indian and Alaska Native tribes are identifying and implementing culturally appropriate strategies to assess climate impacts and adapt to projected changes. Traditional ecological knowledge (TEK), as the indigenous knowledge system is called, has the potential to play a central role in both indigenous and nonindigenous climate change initiatives. The detection of environmental changes, the development of strategies to adapt to these changes, and the implementation of sustainable land-management principles are all important climate action items that can be informed by TEK. Although there is a significant body of literature on traditional knowledge, this synthesis examines literature that specifically explores the relationship between TEK and climate change. The synthesis describes the potential role of TEK in climate change assessment and adaptation efforts. It also identifies some of the challenges and benefits associated with merging TEK with Western science, and reviews the way in which federal policies and administrative practices facilitate or challenge the incorporation of TEK in climate change initiatives. The synthesis highlights examples of how tribes and others are including TEK into climate research, education, and resource planning and explores strategies to incorporate TEK into climate change policy, assessments, and adaptation efforts at national, regional, and local levels.​




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Using forest knowledge: how silviculture can benefit from ecological knowledge systems about beargrass harvesting sites.

Sustaining the health, diversity, and productivity of national forests and grasslands is the mission of the U.S. Department of Agriculture (USDA) Forest Service.




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Red Alder: A State of Knowledge

In March 23-25, 2005, an international symposium on red alder was held at the University of Washington Center for Urban Horticulture in Seattle, WA. The symposium was entitled “Red Alder: A State of Knowledge” and brought together regional experts to critically examine the economic, ecological and social values of red alder. The primary goal of the symposium was to discuss new advances in the understanding of red alder biology and silviculture, changing market and nonmarket values, and the current regulatory climate for management of alder. This proceedings includes 14 papers based on oral presentations given at the symposium. These papers highlight some of the key findings from the history, ecology, biology, silviculture and economics sessions presented at the red alder symposium.




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Red Alder: A State of Knowledge

In March 23-25, 2005, an international symposium on red alder was held at the University of Washington Center for Urban Horticulture in Seattle, WA. The symposium was entitled “Red Alder: A State of Knowledge” and brought together regional experts to critically examine the economic, ecological and social values of red alder. The primary goal of the symposium was to discuss new advances in the understanding of red alder biology and silviculture, changing market and nonmarket values, and the current regulatory climate for management of alder. This proceedings includes 14 papers based on oral presentations given at the symposium. These papers highlight some of the key findings from the history, ecology, biology, silviculture and economics sessions presented at the red alder symposium.




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What people with high blood pressure need to know about COVID-19

DALLAS, March 31, 2020 — Many people have concerns about staying healthy during the COVID-19 pandemic. Those with a chronic condition such as high blood pressure — a reading above 130/80 — may face an increased risk for severe complications if they get...




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Scheduling surgery, COVID-19 risks and more: What heart valve patients need to know

DALLAS, May 5, 2020 — An estimated five million patients in the United States live with heart valve disease, and many have had upcoming valve repair surgery rescheduled due to the COVID-19 pandemic. The American Heart Association, along with 14 North...




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Better Late Than Never To Make Your WordPress GDPR Compliant – 21 Plugins You Might Need To Know

Lately, The hype of GDPR was on high around May 25, 2018 but due to its complication and in depth detail, it was not easy for everyone to understand and get prepare for this new policy for European countries. In very simple words, GDPR stands for General...

The post Better Late Than Never To Make Your WordPress GDPR Compliant – 21 Plugins You Might Need To Know appeared first on SmashingApps.com.




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Everything You Need to Know About Web Accessibility

Are you sure everyone on the web can easily access your website? ‘Cause if it is not accessible to everyone, you are losing some great business opportunities! This article is going to put some shades on this “web accessibility” term. Also, you will get to know why it holds so much importance in today’s digital...




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Fran McCaffery’s new challenge: Recruiting preps you don’t know quite so well

Film on Class of 2021 high school basketball players dried up in mid-March when the high school season ended, with most state tournaments (Iowa’s excluded) canceled. If you’re a college...



  • Iowa Men's Basketball

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9 Obvious Things You Probably Don’t Know About WordPress SEO

f there is one thing you should include in your WordPress website’s strategy, it’s search engine optimization. Because when you do it right, you’ll be rewarded. Hugely rewarded. With tons of high quality visitors.




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Get to Know the Person with TBI




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CSS Vertical Centering – Everything You Need To Know

Getting content to center perfectly within an element and then ensuring it responds properly at different screen sizes is one of the biggest challenges that still face front-end designers. It is not that it is difficult, but because there are several ways to go about it, figuring out which method is best can be confusing. […]


The post CSS Vertical Centering – Everything You Need To Know appeared first on Web Designer Wall.




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5 Tips That You Absolutely Must Know To Design A Unique Metal Business Card

Every day thousands of business cards exchange hands, and these business cards often get lost in mounds of other cards. Often, clients are unable to reach you just because they couldn't find your...



  • Design Roud-up

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14 Visual Content Marketing Statistics to Know for 2019

Online marketing with visual content continues to grow and drive tons of traffic. The team at Venngage gathered together the latest data in the 14 Visual Content Marketing Statistics to Know for 2019 infographic and built it using their own tool.

From Nadya Khoja at Venngage:

Two years ago I asked 300 different online marketers to help me figure out how they were using visual content as part of their marketing strategies in 2016 and their predictions for 2017.

This year I wanted to see if there were any changes in how marketers were creating visuals, and what kind of content engagement they were seeing.

I also asked a couple of additional questions to see how the use of various visual formats impacted their blogging strategies.

Conclusion:

The data says it all–visual content isn’t going anywhere any time soon. Not only are more brands leveraging the use for of visuals for various social media platforms, but there is a lot of added benefit when it comes to SEO and organic rankings as well, particularly in Google’s image search results.

And of course, creating engaging visual content is a surefire way to resonate with your audience and communicate your ideas more effectively.

There are a few things to unravel here:

  • It’s good survey data, but take it with a grain of salt. Venngage is a visual design tool, sharing data about visual content marketing.

  • The infographic is a fantastic format to summarize the survey results and use in social media to draw in readers to the full article.

  • The infographic is built using Venngage, so it’s also a great way to showcase what their design tool is capable of. In fact, clicking on the infographic gives you the opportunity to use this design as a template for designing your own infographic.

  • Sections 5 & 10 are disappointing visually. There are no data visualizations, just a bunch of percentage values shown in text.

  • I’m not a fan of the bright color scheme, and it’s visually distracting from highlighting insights in the data.

  • The article still references 2018 data, even though the infographic has been updated with newer data from 2019.




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What Does Big Tech Know About You? Basically Everything

Big tech companies have been spying on us for years. This knowledge isn’t new information, but what could be surprising is exactly to what extent each company does it. Security Baron categories what data six of the biggest tech companies collect from you in The Data Big Companies Have On You infographic, and these are just the ones they admit to collecting on their own privacy pages!

The seemingly endless stream of Facebook privacy scandals of late—including the latest involving users as young as 13 years old—may have you questioning how much the social network and other tech giants actually know about you.

The folks at Security Baron examined the privacy policies of Facebook, Google, Apple, Twitter, Amazon, and Microsoft and put together a handy infographic showing the types of data each company admits to collecting. For Facebook and others, data is money. But just how much these tech giants actually know about you might be surprising.

As you can see in the infographic below, Facebook is particularly data-hungry, even gathering information about your work, income level, race, religion, political views, and the ads you click in addition to more commonly collected data points such as your phone number, email address, location, and the type of devices you use.

"Facebook is unusually aggressive," Security Baron pointed out. "This data can be exploited by advertisers and (hopefully not nefarious) others."

Twitter, in comparison, is "comparatively hands-off," the site notes. The microblogging service, for instance, doesn't collect your name, gender, or birthday (Facebook, Google, and Microsoft all do), but Twitter does know your phone number, email address, time zone, what videos you watch, and more.

Google and Microsoft, meanwhile, are the other big players when it comes to collecting data.

"With Cortana listening in and Gmail seeing all of your emails, the ubiquitous nature of Google and Microsoft gives them access to an uncomfortably large amount of your information," Security Baron wrote.

Check out the full infographic below to see what Facebook, Google, Apple, Twitter, Amazon, and Microsoft may know about you. For tips on securing your digital privacy, check our story, "Online Data Protection 101: Don't Let Big Tech Get Rich Off Your Info.

This is a fairly simple infographic design using a comparison table. I think the use of the icons is particularly effective showing which of Google’s or Microsoft’s apps are collecting the data.

Although the types of data are identified down the left side, I wish there was a way to identify the more sensitive types of data.

Original article can be found at https://www.pcmag.com/




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Get to Know COVID-19

Made withVisme Infographic Maker

Get To Know COVID-19 is an interactive infographic build on the Visme platform that allows for the inclusion of animation, URL links, interactive content and playable videos.

Of course it’s timely information, but this is also an experiment with embedding the fully interactive infographic here in the blog post. A designer can go overboard, but good use of animation can attract the reader’s attention to important information or better demonstrate data. Below is the static JPG image of the infographic.

I am disappointed that the data included in the infographic isn’t visualized. It’s just shown as text numbers. That doesn’t give the reader any context or visual cues on how to perceive those data values.

What is Coronavirus/COVID-19?

According to the World Health Organization (WHO), COVID-19 is a respiratory disease caused by a newly discovered type of coronavirus.

This new strain of virus, also known as SARS-CoV-2, has not been previously identified in humans. It can be transmitted from person to person via respiratory droplets, such as when an infected person coughs or sneezes within 6 feet of contact.

The WHO has declared the virus as a global pandemic and a crisis unlike any other in the 75-year history of the UN.




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Get to Know the Person with TBI




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You Know Clean Air is Good for Your Health. It’s Good for the Economy, Too.

By Rachel Cernansky Ensia When the Clean Air Act of 1970 became law, members of the business community in the United States responded with opposition. Such regulations are a drag on growth, some economists say, for individual businesses and for … Continue reading




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Everything I Know In One Place

It was surreal to sit down at the mic and record this show after spending the last few years (5 a.m. mornings, late, late nights, and many long weekends hunkered down) writing a book that I’m proud and beyond excited to share with YOU and the world.  It’s called CREATIVE CALLING and it’s officially available for pre-order TODAY! In this episode, you get the little sneak peek at the book (yes, I read a little from it) and a little background on why I needed to write it.  After all, life isn’t about “finding” fulfillment and success – it’s about creating it. Creativity is a force inside every person that, when unleashed, transforms our lives and delivers vitality to everything we do. Establishing a creative practice is therefore our most valuable and urgent task – as important to our well-being as exercise or nutrition. The good news? Creativity isn’t a skill—it’s a habit available to everyone:  beginners and lifelong creators, entrepreneurs to executives, astronauts to zookeepers, and everyone in between. It’s only through small, daily actions that we can supercharge our innate creativity and (re-)discover our personal power in life. Everything you need is inside you right now. Whether your ambition is a creative career, completing a creative […]

The post Everything I Know In One Place appeared first on Chase Jarvis Photography.




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A Quantum Algorithm To Locate Unknown Hashes For Known N-Grams Within A Large Malware Corpus. (arXiv:2005.02911v2 [quant-ph] UPDATED)

Quantum computing has evolved quickly in recent years and is showing significant benefits in a variety of fields. Malware analysis is one of those fields that could also take advantage of quantum computing. The combination of software used to locate the most frequent hashes and $n$-grams between benign and malicious software (KiloGram) and a quantum search algorithm could be beneficial, by loading the table of hashes and $n$-grams into a quantum computer, and thereby speeding up the process of mapping $n$-grams to their hashes. The first phase will be to use KiloGram to find the top-$k$ hashes and $n$-grams for a large malware corpus. From here, the resulting hash table is then loaded into a quantum machine. A quantum search algorithm is then used search among every permutation of the entangled key and value pairs to find the desired hash value. This prevents one from having to re-compute hashes for a set of $n$-grams, which can take on average $O(MN)$ time, whereas the quantum algorithm could take $O(sqrt{N})$ in the number of table lookups to find the desired hash values.




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Personal Health Knowledge Graphs for Patients. (arXiv:2004.00071v2 [cs.AI] UPDATED)

Existing patient data analytics platforms fail to incorporate information that has context, is personal, and topical to patients. For a recommendation system to give a suitable response to a query or to derive meaningful insights from patient data, it should consider personal information about the patient's health history, including but not limited to their preferences, locations, and life choices that are currently applicable to them. In this review paper, we critique existing literature in this space and also discuss the various research challenges that come with designing, building, and operationalizing a personal health knowledge graph (PHKG) for patients.




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Measuring Social Bias in Knowledge Graph Embeddings. (arXiv:1912.02761v2 [cs.CL] UPDATED)

It has recently been shown that word embeddings encode social biases, with a harmful impact on downstream tasks. However, to this point there has been no similar work done in the field of graph embeddings. We present the first study on social bias in knowledge graph embeddings, and propose a new metric suitable for measuring such bias. We conduct experiments on Wikidata and Freebase, and show that, as with word embeddings, harmful social biases related to professions are encoded in the embeddings with respect to gender, religion, ethnicity and nationality. For example, graph embeddings encode the information that men are more likely to be bankers, and women more likely to be homekeepers. As graph embeddings become increasingly utilized, we suggest that it is important the existence of such biases are understood and steps taken to mitigate their impact.




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ZebraLancer: Decentralized Crowdsourcing of Human Knowledge atop Open Blockchain. (arXiv:1803.01256v5 [cs.HC] UPDATED)

We design and implement the first private and anonymous decentralized crowdsourcing system ZebraLancer, and overcome two fundamental challenges of decentralizing crowdsourcing, i.e., data leakage and identity breach.

First, our outsource-then-prove methodology resolves the tension between the blockchain transparency and the data confidentiality to guarantee the basic utilities/fairness requirements of data crowdsourcing, thus ensuring: (i) a requester will not pay more than what data deserve, according to a policy announced when her task is published via the blockchain; (ii) each worker indeed gets a payment based on the policy, if he submits data to the blockchain; (iii) the above properties are realized not only without a central arbiter, but also without leaking the data to the open blockchain. Second, the transparency of blockchain allows one to infer private information about workers and requesters through their participation history. Simply enabling anonymity is seemingly attempting but will allow malicious workers to submit multiple times to reap rewards. ZebraLancer also overcomes this problem by allowing anonymous requests/submissions without sacrificing accountability. The idea behind is a subtle linkability: if a worker submits twice to a task, anyone can link the submissions, or else he stays anonymous and unlinkable across tasks. To realize this delicate linkability, we put forward a novel cryptographic concept, i.e., the common-prefix-linkable anonymous authentication. We remark the new anonymous authentication scheme might be of independent interest. Finally, we implement our protocol for a common image annotation task and deploy it in a test net of Ethereum. The experiment results show the applicability of our protocol atop the existing real-world blockchain.