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Investigating the Determinants of Online Shopping Repurchase Intention in Generation Z Customers in India: An Exploratory Study

Aim/Purpose: This study investigates the factors that affect the repurchase intentions of Generation Z consumers in India’s online shopping industry, focusing on combining the Expectation-Confirmation Model (ECM) and Extended Technology Acceptance Model (E-TAM). The aim is to understand the intricate behaviors that shape technology adoption and sustained usage, which are essential for retaining customers in e-commerce. Background: Social media and other online platforms have significantly influenced daily life and become essential communication tools owing to technological advancements. Online shopping is no exception, offering a range of product choices, information, and convenience compared with traditional commerce. Indian retailers recognize this trend as an opportunity to promote their brands through e-shopping platforms, leading to increased competition. Generation Z comprises 32% of the world’s population and is a significant emerging customer base in India. Numerous studies have been conducted to study customers’ repurchase intention in the online shopping domain, but few studies have explicitly focused on Generation Z as a customer base. This study aims to comprehensively understand the topic and investigate the variables that impact consumers’ online repurchase intention by examining their post-adoption behavioral processes. Methodology: The study employed a quantitative research design with structural equation modeling using AMOS to analyze responses from 410 participants. This method thoroughly examined hypotheses regarding factors affecting repurchase intention (security, ease of use, privacy, and internet self-efficacy) and the mediating role of e-satisfaction. Contribution: This study makes a unique contribution to the field of e-commerce by focusing on Generation Z in India, a rapidly growing demographic in the e-commerce industry. The results on the mediating role of e-satisfaction have significant implications for e-retailers seeking to enhance customer retention strategies and gain a competitive edge in the market. Findings: The research findings underscore the significant influence of security, ease of use, and internet self-efficacy on repurchase intentions, with e-satisfaction playing a pivotal role as a mediating factor. Notably, while privacy concerns did not directly impact repurchase intentions, they displayed considerable influence when mediated by e-satisfaction, highlighting the intricate interplay between these variables in the context of online shopping, which is the unique finding of this study. Recommendations for Practitioners: This study has several significant implications for practitioners. Effectively addressing computer-related individual differences, such as computer self-efficacy, is crucial for boosting online customers’ repurchase intention. For instance, if an e-retailer intends to target Generation Z customers, they should collaborate with IT professionals and develop various computer literacy programs on online streaming platforms, such as YouTube. These programs will enhance target customers’ confidence in online shopping portals and increase their online repeat purchases. Additionally, practitioners should strive to improve the online shopping experience by making the portal user-friendly. Generation Z is accustomed to a fast Internet experience, so they prefer that the process of completing online transactions is swift with fewer clicks. The search for products, payments, and redress should not be tedious. Furthermore, the primary objective of the e-retailer should be to satisfy customers, as satisfied customers repeat their purchases and increase overall profitability. Recommendation for Researchers: The current study was conducted in the Delhi-NCR region of India, and its findings could serve as a basis for future research. For instance, the scale devised in this study could be utilized to examine the impact of cash-on-delivery as a payment method on purchase intention across the country. Alternatively, a comparative analysis could be conducted to compare cash-on-delivery effects in various countries. Impact on Society: The study’s findings enable stakeholders in the online shopping industry to comprehend the post-adoption behavior of Generation Z users and augment existing literature by establishing a correlation between determinants that impact repurchase intention and e-satisfaction, which serves as a mediator. Future Research: This study examines the factors that impact the propensity of Generation Z shoppers to engage in repeat online purchases. This study focuses on India, where the Generation Y (millennial) customer base is also substantial within the online shopping market. Future research could compare the shopping habits of Generation Z and Generation Y customers, as the latter may place greater importance on privacy and security. Additional studies could broaden the scope of this research and explore the comparative viewpoints of both generations. Also, it would be advantageous to conduct in-depth interviews and longitudinal studies to acquire a more in-depth comprehension of the evolving digitalization of shopping.




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Recommendation System for an Online Shopping Pay-Later System Using a Multistage Approach: A Case Study from Indonesia

Aim/Purpose: In this study, we developed a recommendation system model designed to support decision-makers in identifying consumers eligible for pay-later options via consensus-based decision-making. This approach was chosen due to the high and complex risks involved, such as delayed payments, challenges in reaching consumers, and issues of bad credit. Background: The “pay-later” option, which allows consumers to postpone payment for e-commerce purchases, offers convenience and flexibility but also introduces several challenges: (i) by enabling payment deferral, merchants face financial risks, including potential delays or defaults in payment, adversely affecting their cash flow and profitability; and (ii) this payment delay can also heighten the risk of fraud, including identity theft and unauthorized transactions. Methodology: This study initiated a risk analysis utilizing the ROAD process. Considering contemporary economic developments and advancements in neural networks, integrating these networks into risk assessment has become crucial. Consequently, model development involved the amalgamation of three deep learning methods – CNN (Convolutional Neural Networks), RNN (Recurrent Neural Networks), and LSTM (Long Short-Term Memory) – to address various risk alternatives and facilitate multi-stage decision-making recommendations. Contribution: Our primary contribution is threefold. First, our study identified potential consumers by prioritizing those with the smallest associated problem consequence values. Second, we achieved an optimal recall value using a candidate generator. Last, we categorized consumers to assess their eligibility for pay-later rights. Findings: The findings from this study indicate that our multi-stage recommendation model is effective in minimizing the risk associated with consumer debt repayment. This method of consumer selection empowers policymakers to make informed decisions regarding which consumers should be granted pay-later privileges. Recommendations for Practitioners: This recommendation system is proposed to several key parties involved in the development, implementation, and use of pay-later systems. These parties include E-commerce Executive Management for financial analysis and risk evaluation, the Risk Management Team to assess and manage risks related to users utilizing Pay-Later services, and Sales Managers to integrate Pay-Later services into sales strategies. Recommendation for Researchers: Advanced fraud detection mechanisms were implemented to prevent unauthorized transactions effectively. The goal was to cultivate user confidence in the safety of their financial data by ensuring secure payment processing. Impact on Society: Ensuring consumers understand the terms and conditions of pay-later arrangements, including interest rates, repayment schedules, and potential fees, is crucial. Providing clear and transparent information, along with educating consumers about their financial responsibilities, helps prevent misunderstandings and disputes. Future Research: Our future development plans involve the ongoing assessment of the system’s performance to enhance prediction accuracy. This includes updating models and criteria based on feedback and changes in economic or market conditions. Upholding compliance with security and data privacy regulations necessitates the implementation of protective measures to safeguard consumer information. The implementation of such a system requires careful consideration to ensure fairness and adherence to legal standards. Additionally, it is important to acknowledge that algorithms and models may evolve over time through the incorporation of additional data and continuous evaluations.




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A Chaperone: Using Twitter for Professional Guidance, Social Support and Personal Empowerment of Novice Teachers in Online Workshops




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Cheating and Feeling Honest: Committing and Punishing Analog versus Digital Academic Dishonesty Behaviors in Higher Education

This study examined the phenomenon of academic dishonesty among university students. It was based on Pavela’s (1997) framework of types of academic dishonesty (cheating, plagiarism, fabrication, and facilitation) and distinguished between digital and “traditional”- analog dishonesty. The study analyzed cases of academic dishonesty offenses committed by students, as well as the reasons for academic dishonesty behaviors, and the severity of penalties for violations of academic integrity. The motivational framework for committing an act of academic dishonesty (Murdock & Anderman, 2006) and the Self-Concept Maintenance model (Mazar, Amir, & Ariely, 2008) were employed to analyze the reasons for students’ dishonest behaviors. We analyzed 315 protocols of the Disciplinary Committee, at The Open University of Israel, from 2012-2013 that represent all of the offenses examined by the Committee during one and a half years. The findings showed that analog dishonesty was more prevalent than digital dishonesty. According to the students, the most prevalent reason for their academic dishonesty was the need to maintain a positive view of self as an honest person despite violating ethical codes. Interestingly, penalties for analog dishonesty were found to be more severe than those imposed for digital dishonesty. Surprisingly, women were penalized more severely than men, despite no significant gender differences in dishonesty types or in any other parameter explored in the study. Findings of this study shed light on the scope and roots of academic dishonesty and may assist institutions in coping effectively with this phenomenon.




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The Impact of Preservice and New Teachers’ Involvement in Simulation Workshop and Their Perceptions about the Concept of Conflict in Education

Aim/Purpose: In the modern world, simulation has become a new phenomenon in education, which conveys new and innovative ideas of curriculum, instruction, and classroom management. It makes certain of Aristotle’s words when he said that “The things we have to learn before we do them, we must learn by doing them”. One might think that simulation in education is one of these technologies. This study examined preservice and new teachers’ perceptions about the con-cept of conflict and educational conflict management in a simulation workshop conducted at the Academic Arab College’s Simulation Center in Haifa, Israel. Background: Simulation engages learners in “deep learning” and empowers their understanding. In other words, simulation provides an alternative real world experience. As part of our work at the Educational Simulation Center in the Arab Academic College in Haifa, Israel, we examined the performance and contribution of educators who visit the center and participate in educational conflict management simulation workshops. Methodology: A mixed methods study was conducted. A total of 237 participants of preservice teachers from diverse professions were divided into 15 groups to examine the research question: How does the experience of participating in a simulation workshop affect preservice teachers’ perception about the concept of conflict? Contribution: This study seeks to contribute to simulation and conflict management in education. This contribution to the body of literature can help researchers, scholars, students, and education technology professionals to advance simulation research studies. Findings: The study findings indicate that there is a high degree of satisfaction (more than 90%) among preservice teachers in participating in the workshop. It also indicates a positive and significant change in participants’ perceptions of the concept of conflict and the management of conflict situations. Recommendations for Practitioners: In light of the study findings, it is recommended that new teachers be exposed to simulation workshops with a variety of scenarios dealing with different conflict situations. This exposure could contribute to their professional development and conduct in a more efficient and convenient manner in schools.




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Using the ASSIST Short Form for Evaluating an Information Technology Application: Validity and Reliability Issues




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Improving Student Learning about a Threshold Conceptin the IS Discipline




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TALK: Real-time knowledge extraction from short semi-structured documents

A semantically rich framework to enable real-time knowledge extraction from short length semi-structured documents Lavana Elluri 10:30-11:30 Monday, 4 November 2019, ITE346 Knowledge is currently maintained as a large volume of unstructured text data in books, laws, regulations and policies, news and social media, academic and scientific reports, conversation and correspondence, etc. Most of these […]

The post TALK: Real-time knowledge extraction from short semi-structured documents appeared first on UMBC ebiquity.




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Creative, Rare, Entitled, and Dishonest: How Commonality of Creativity in One's Group Decreases an Individual's Entitlement and Dishonesty

We examine when and why creative role identity causes entitlement and unethical behaviors and how this relationship can be reduced. We found that the relationships among the creative identity, entitlement, and dishonesty are contingent on the perception of creativity being rare. Four experiments showed that individuals with a creative identity reported higher psychological entitlement and engaged in more unethical behaviors. Additionally, when participants believed that their creativity was rare compared to common, they were more likely to lie for money. Moreover, manipulation of rarity of creative identity, but not practical identity, increased psychological entitlement and unethical acts. We tested for the mediating effect of psychological entitlement on dishonesty using both measurement of mediation and experimental causal chain approaches. We further provide evidence from organizations. Responses from a sample of supervisor-subordinate dyads demonstrated that employees reporting strong creative identities who perceived creativity as rare in their work-group rather than common were rated as engaging in more unethical behaviors by their supervisors. This paper extends prior theory on negative moral consequences of creativity by shedding new light on assumption regarding the prevalence of creativity and the role psychological entitlement plays.




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The Four Federal Gun Control Efforts Trump Should Dismantle on Day One

Trump, should immediately remove Dettelbach from office, fire every ATF employee and disband the entire rouge department. @ATFHQ




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The Allure of the Lever-Action Shotgun: From the Frontier to Terminator 2

The lever-action shotgun has been with us for a long time, and here’s to hoping it will be around a lot longer.




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LT ED GLOCK 19 Gen 3 “Trump 2024 Mug Shot” 9mm Pistol $569.99!!

Merica! Celebrate the landslide trump election win with a limited edition GLOCK 19 Gen 3 "Trump 2024 Mug Shot" 9mm Pistol, now at just $569.99.




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1 million youths claim eBelia credit via ShopeePay

CLOSE to one million youths have successfully claimed their eBelia credit via ShopeePay. As of June 7, the programme has succeeded in generating sales amounting to 120% of the total amount disbursed by the Ministry of Finance (MOF) through ShopeePay. Additionally, some 140,000 sellers and traders that accept ShopeePay have already benefited from the eBelia programme.

Head of ShopeePay Malaysia Alain Yee said: ”As one of the newest mobile wallets to enter a crowded space, it is indeed humbling to receive the resounding support from eligible eBelia participants. When compared against MOF’s announcement, the bulk of the 1.7 million successful applicants have chosen ShopeePay. This is possibly because our e-wallet can be used both online and offline nationwide, with a reach as far and wide as Semporna, Sabah; Miri, Sarawak; Kemaman and Gong Badak in Terengganu and Bachok, Kelantan.”

Yee added that based on the preliminary data from June 1 till 7, user behaviour amongst eBelia recipients suggest that the programme has driven adoption of e-wallets and is likely going to lead to long term usage.

“Of the total successful eBelia applicants via our mobile wallet, about 40% are new ShopeePay users that activated their e-wallet just for eBelia. Additionally, we are positive that customer retention rate amongst these new users will be high as over 20% have already topped up their e-wallet at least once within the first week of using ShopeePay,” he explained.

On what the recipients have been spending on, Yee shared that many were seen to be using the eBelia credit on very practical purchases: daily necessities, food and beverages, books, as well as home and living items, among others. A closer look into the spending pattern of these eBelia youths for the past week reveals the following (Observations are made based on top 100 merchants by transactions recorded offline, online (merchants’ webstores and Apps), and on Shopee.




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Consumer associations should stay relevant

MALAYSIAN consumer associations have been around since the 1960s. However, today we have few that are active and serve consumer interest.

They should continue to fight for consumer rights nationwide and address issues that require better consumer education, stronger laws and enhanced regulatory frameworks, especially in commerce.

Many of these associations face several challenges when it comes to consumer protection, despite existing legal frameworks such as the Consumer Protection Act 1999. The main issues stem from a combination of factors, including:

Limited awareness: Many consumers are not fully aware of their rights under consumer protection laws. This lack of awareness leads to consumers not filing complaints or pursuing justice when their rights are violated.

Weak enforcement: While there are laws in place, the enforcement of these laws can be inconsistent. Regulatory agencies sometimes lack the resources or the will to take effective action against businesses that violate consumer rights.

Online transactions: With the rise of e-commerce, there have been increasing complaints about fraud, counterfeit goods and scams. Consumer protection laws are still catching up to fully address issues arising from online transactions, leaving many consumers vulnerable.

Delayed resolutions: Consumers often face long wait-times when filing complaints or seeking compensation. Dispute resolution mechanisms can be slow, which discourages consumers from pursuing complaints.

Misleading advertisements: There have been cases of misleading or false advertising where consumers end up buying products or services that do not meet expectations. The penalties for businesses engaging in such practices are not always strong enough to act as a deterrent.

Price gouging: In certain industries, especially during times of crisis, for example, the Covid-19 pandemic, price gouging can be a significant issue, with some businesses exploiting consumers by drastically raising prices on essential goods.

The government also has a duty to see that consumer associations function as they should and continue to stay active, and that they are fully supported.

Consumers should take action to defend their rights and ensure they are not violated while pursuing consumer protection.

Bulbir is a former president of the Negeri Sembilan Consumers Association. Comments: letters@thesundaily.com




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Budget should prioritise human rights

THE Human Rights Commission of Malaysia (Suhakam) acknowledges the efforts of the government under Prime Minister Datuk Seri Anwar Ibrahim in presenting Budget 2025.

The initiatives aimed at equitable economic growth, fiscal responsibility and governance reforms are commendable.

While the budget reflects positive steps in Malaysia’s fiscal policy and development, it falls short in addressing critical human rights concerns, especially in areas affecting marginalised and vulnerable groups.

Suhakam welcomes the government’s focus on children, including incentives for special needs children and tax breaks for parents of children with autism.

Efforts to tackle child malnutrition in public housing and the increased allocation to agencies dealing with online safety, child pornography and cyberbullying are positive.

The strengthening of relevant laws to address scams and cybercrimes targeting children as well as the introduction of new legal frameworks represent a proactive step towards protecting children in the digital age.

Despite these improvements, Suhakam stresses that the budget lacks clear plans to safeguard the rights of migrant workers, refugees and stateless individuals. These communities continue to face exploitation, with limited access to healthcare, education and legal protection.

Stronger frameworks are needed to prevent human trafficking and exploitation, ensuring these groups can access justice and basic services, in line with Malaysia’s international obligations.

The budget mentions infrastructure projects for rural and indigenous communities but fails to address the protection of indigenous peoples’ land rights.

Their participation in decision-making on development projects remains limited, often resulting in displacement and loss of traditional lands.

Suhakam emphasises the importance of the principle of free, prior and informed consent in all development activities to preserve their rights and cultural heritage.

On gender equality, Budget 2025’s focus on gender-based violence remains inadequate.

The absence of specific allocations for strengthening legal frameworks and support services for victims is alarming.

Suhakam urges the government to prioritise protection for women, particularly in addressing domestic violence, sexual harassment and workplace discrimination.

Malaysia’s ageing population continues to grow, yet their specific needs remain largely unaddressed. Access to healthcare, social protection and protection from abuse are essential human rights that cannot be overlooked. Suhakam calls for a comprehensive national ageing policy that guarantees the dignity and rights of elderly citizens.

In addition, while poverty alleviation is a government focus, the budget lacks a human rights-based approach to economic and social rights.

Marginalised communities continue to struggle with inadequate housing, food security and fair wages. Suhakam stresses the need for legal protections that ensure equitable access to resources, affordable housing and decent work for all, especially low-income families.

Mental health services, especially post-pandemic, remain critically underfunded.

While economic recovery is emphasised, there is limited attention to community-based mental healthcare.

Additionally, the budget does not sufficiently address the rights and needs of persons with disabilities (PwD). The lack of focus on accessibility, inclusive education and employment opportunities is concerning.

Suhakam urges the government to align its policies with the United Nations Convention on the Rights of Persons with Disabilities, ensuring equal access to public services and economic opportunities for all PwD.

While institutional reforms are mentioned, Budget 2025 falls short in addressing access to justice for vulnerable groups.

Suhakam advocates for comprehensive legal reforms to ensure marginalised communities can access justice and hold perpetrators of human rights violations accountable.

On a positive note, Suhakam recognises the increased budget for the judiciary, the boost to the National Cyber Security Agency in tackling online safety issues, including for children, and the anticipated Online Safety Bill.

The increase in cash aid under Sumbangan Tunai Rahmah and the allocations for combatting child malnutrition in public housing areas are steps in the right direction.

Despite these initiatives, the minimum wage still does not reflect the actual cost of living, as evidenced by reports from Employees Provident Fund, Bank Negara Malaysia and Credit Counselling and Debt Management Agency.

Additionally, the Baitul Mahabbah programme continues with no expansion to cover all children below 18 years, nor an indication of family or community placement.

Suhakam acknowledges the government’s commitment to fiscal responsibility and governance reforms.

However, we urge the government to ensure that its economic growth strategies are inclusive.

A budget must address not only fiscal concerns but also the protection of fundamental rights for all.

Suhakam




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Web of dishonesty strangling nation

MANY will have forgotten a speech by Prime Minister Datuk Seri Anwar Ibrahim last May, in which he called for more frequent dialogues between people of different faiths to build bridges across cultures and religions.

Last November, Anwar spoke on the importance of moral empowerment and how the values shared by two religions – Islam and Confucianism – can guide us towards more ethical paths.

The big lesson we can learn from Confucius is that relationships in the family should be a model for larger circles of relationship. From Islam, we learn that we need to organise ourselves into a unified citizenry to shape a new era of global ethical governance.

Anwar’s remarks are timely as Malaysia has sunk into a deep moral crisis, and everyone needs to realise that if this crisis stays unresolved, it will cripple our nation. It is the crisis of dishonesty.

Johan Jaafar, a renowned journalist, had written two years ago: “Some believe integrity, the very foundation of honesty and consistency of character, is fast evaporating. We have changed as a nation, sadly not for the better. Dishonesty is a virus that is endangering the future of the nation.”

Imagine the consequences if every member of a family is dishonest: spouses are dishonest with each other, and as parents they are dishonest with their children. In turn, children are dishonest with their parents and siblings. The family will break up. This is Malaysia’s fate if we fail to eliminate the web of dishonesty before it enwraps us all in its coils like a million-tentacled monster.

The lack of honest responsibility infects the public and private sectors as well as their hybrid entities – the government-linked companies (GLC) and government-linked investment companies (GLIC).

Let us start by examining the visible signs of dishonesty within the public sector. Almost all of our cities have one common feature: unrepaired potholes and road depressions. It may take months for local councils to act, and when contractors are hired, they frequently use substandard materials.

But why is it dishonest for civil servants to be slow in addressing these issues? Officers are paid to be productive, and not to slack. Delays cost money, and the cost is unmeasured because vehicle repair expenses are borne by vehicle owners.

Many road users have suffered vehicle damage, bodily injuries, and some have even lost their lives due to long-unrepaired potholes and road iron covers that sit lower than the road surface. Little effort is made to raise these iron covers, which sink over time due to cracks in the surrounding concrete or when the road is resurfaced.

Walk through most of our cities and notice the poor maintenance that characterises many public buildings, infrastructure and amenities. The upkeep of drains is particularly appalling.

Litter on public streets and sidewalks often remains uncollected for weeks and months, yet
cleaning service contractors are routinely paid their monthly fees. Isn’t this blatant dishonesty?

Lately, it has been revealed that the C-suites of some GLC and GLIC routinely enjoy fully paid luxury overseas holidays regardless of whether their companies outperform or underperform. Are these legitimate job rewards?

Let us turn to the private sector. Everywhere you look, the monster of dishonesty is prowling. Our cities are dotted with People’s Housing Projects, yet many residents fail to pay the low maintenance fees, despite having Astro and owning cars.

We have not yet addressed fraud and tax evasion, but now we must turn to one of the most insidious forms of dishonesty, second only to political corruption: scams. All our lives are being touched by scams. If you have not been a victim, and do not know anyone who has, it simply means your turn has not come.

In 2022, RM804 million was lost to scammers, and the figure surged to RM1.34 billion last year, according to the Communications and Digital Ministry. In 2023, a total of 33,235 scam cases were reported to the National Scam Response Centre. The government believes the actual
losses may be higher, as many cases were reported directly to the police.

Victims have fallen prey to telecommunication scams, financial fraud, love scams, e-commerce scams, fake loans and bogus investments. Many have lost their life savings. Complaints about investment scams shot up by over 300% between 2019 and 2023, the Securities Commission revealed last week. Nearly RM1 billion has been lost to investment scammers so far this year.

The notorious scam, long known as the “macao scam”, may be more accurately described as the “jail scam” because the tactic used is to frighten victims into believing they have committed a crime and will be detained in jail.

Last year’s victims included many people in their 40s, 50s and 60s, and one person in his 20s. Among them were teachers and lecturers, managers, analysts, doctors, farmers, engineers, pensioners and civil servants.

The standard tactic involves a junior scammer posing as an official from a government ministry, such as the tax department, courier company, shipping company, bank, post office, insurance company or similar. You are informed that your name has appeared in a suspicious document.

Once you express concern, two senior scammers will take over, pretending to be a police sergeant and an inspector. They claim that a crime has been committed in your name and a warrant for your arrest has been issued, with detention pending investigation. The “good guy” sergeant offers you a way out – the usual one, of course: transferring large sums of money to several bank accounts.

A tragedy occurred at the end of last year when a 95-year-old retired civil servant, who had been scammed out of RM18,000, became deeply distressed. His health rapidly deteriorated and he passed away.

The scammers are a multiethnic force of locals. We know this because they are able to speak any language that their victims are most comfortable with. Backing up the scammers are large networks of collaborators with jobs that grant them access to databases, and who sell personal details, including phone numbers. Around 73% of mobile phone numbers used by approximately 20 million people in Malaysia have been leaked or sold to scammers.

Another network of collaborators are bank account holders who rent or sell their accounts to scammers. These accounts then become mule accounts to which scam victims are asked to transfer their money. Three months ago, the federal Commercial Crime Investigation Department disclosed that it had identified over 208,000 mule accounts linked to online scams and commercial crime activities.

These two networks cannot exist unless those in higher positions let it happen. Negligence is a form of dishonesty because superior officers are paid to remain vigilant.

The underlying reason for the spread of dishonesty is the erosion of the nation’s cooperative spirit. Honesty and cooperation are closely intertwined; honesty fosters trust, which is essential for effective cooperation. Trust signals reliability, encouraging others to cooperate, knowing they are dealing with fellow citizens who value truthfulness.

In the formative years of civilisation, religion and politics were the twin foundational pillars of society. State religions developed public rituals to ensure that the honesty and cooperative behaviour that once bound members of small hunter-gatherer tribes together as one family would persist, despite the large, unrelated populations characteristic of urban societies.

However, these same rituals are conducted today as mere requirements for obtaining a passport to heaven in the afterlife. All our religions are now mired in ritualistic shows of loyalty to God and conformity to set practices.

Although there are nine prominent religions in Malaysia – Islam, Buddhism, Christianity, Hinduism, Sikhism, Taoism, Confucianism, Jainism and the Bahai Faith – they have failed to mould a united front to uphold cooperative behaviour.

Many religions have exploited the nation’s multifaith diversity to expand their membership in line with supremacist leanings, competing with other religions instead of bonding as one genre to provide high standards of honesty and cooperative behaviour for all citizens. Such rivalry undermines trust.

One common occurrence demonstrates this self-centredness. We are used to labelling the people of other religions as “unbelievers” or “non-believers” despite every citizen professing to uphold the first principle of the Rukunegara – Belief in God. They should be called friends.

By maintaining their traditional conservatism instead of forging a united front, our religions have created a moral vacuum that allows the web of dishonesty to spread over society. Abundant sociohistorical evidence points to the conclusion that without trust and cooperation, a nation will perish.

The writer champions interfaith harmony. Comments: letters@thesundaily.com




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Justin Welby resigns as Archbishop of Canterbury over abuse scandal

LONDON: The Archbishop of Canterbury Justin Welby resigned on Tuesday, saying he stepped down “in sorrow” after failing to ensure there was a proper investigation into allegations of abuse by a volunteer at Christian summer camps decades ago.

Welby, the spiritual leader of 85 million Anglicans worldwide, had faced calls to resign after a report last week found he had taken insufficient action to stop a person it described as arguably the Church of England’s most prolific serial abuser.

“Having sought the gracious permission of His Majesty The King, I have decided to resign as Archbishop of Canterbury,“ Welby said in a statement.

“I hope this decision makes clear how seriously the Church of England understands the need for change and our profound commitment to creating a safer church. As I step down I do so in sorrow with all victims and survivors of abuse.”




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Ex-Philippine President Duterte says ICC should ‘hurry up’ on drug war investigation

MANILA: Former Philippine President Rodrigo Duterte said the International Criminal Court (ICC) should ‘hurry up’ with its probe of his war on drugs, remaining firm in his defence of the brutal campaign as he said the investigation should start immediately.

“I’m asking the ICC to hurry up, and if possible, they can come here and start the investigation tomorrow,“ Duterte said in a congressional inquiry on his war on drugs.

“If I am found guilty, I will go to prison.”

According to police data, more than 6,200 people died in anti-drug operations under Duterte’s presidency, during which police typically said they had killed suspects in self-defence.

Human rights groups believe the real toll to be far greater, with thousands more users and small-time peddlers killed in mysterious circumstances by unknown assailants.

“I assume full responsibility for whatever happened in the actions taken by law enforcement agencies of this country to... stop the serious problem of drugs affecting our people,“ Duterte said.

The ICC last year cleared the way for an investigation to into the thousands of deaths and other suspected rights abuses.

The Philippines withdrew from the ICC in March 2019, when Duterte was president. Appeals judges at the ICC subsequently ruled prosecutors still had jurisdiction over the alleged crimes because they occurred when the Philippines was an ICC member.




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Three suspects involved in house break-in, firearms smuggling shot dead in Penang

GEORGE TOWN: Three local men, active in firearms smuggling, house break-ins, and luxury vehicle thefts that resulted in losses exceeding RM4 million, were shot dead during a shootout at Jalan Changkat-Pulau Burung, Nibong Tebal, earlier today.

Penang police chief Datuk Hamzah Ahmad said that at 5.30 am, a team from the Penang Criminal Investigation Department (JSJ) and Seberang Perai Selatan (SPS) district police were conducting a crime prevention operation when they noticed two suspicious vehicles in the area.

“The police approached the two vehicles, a Honda Accord and a Perodua Myvi, which were acting suspiciously. Upon identifying themselves as police officers, the suspects suddenly fired several shots at our vehicles.

“The police team then returned fire in self-defence, and the three men, aged between 30 and 42, were found dead at the scene,“ he said in a press conference at the Penang Police Headquarters today.

He added that a search at the scene revealed a semi-automatic pistol, a revolver, a box of Master bullets containing 50 rounds of 9mm Luger A USA ammunition, a box of 9mm Luger D62 ammunition containing 44 rounds, two machetes, a crowbar, a sledgehammer, and various other tools used in vehicle theft.

Hamzah said checks revealed that the Honda Accord used by the suspects was a stolen vehicle, which had been reported missing in Seri Kembangan, Selangor.

He added that during the incident, the suspects were believed to be on their way to commit a robbery at a location they had already identified, which was not far from the site of the shootout.

“Initial investigations found that the three men were actively involved in luxury vehicle and 4x4 vehicle thefts, as well as house break-ins across the state since the start of this year.

“Their modus operandi was to target luxury homes, break in, and steal valuables, while the stolen vehicles would be smuggled into neighbouring countries and sold,“ he said, adding that the firearms used by the suspects were also smuggled from abroad.

He explained that none of the suspects had regular employment. The first suspect, aged 42, who was the gang leader, had 35 prior criminal offences and eight drug-related convictions; the second suspect had six previous drug-related offences, while the third suspect had no identification, and all three were believed to be criminal associates.

“With the elimination of these three criminals, police believe they have successfully solved 33 cases of vehicle theft, robbery, and house break-ins that have occurred in Penang since the beginning of this year,“ he said.




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German companies in Malaysia optimistic about prospects in 2025, survey shows

PETALING JAYA: The latest AHK World Business Outlook Fall 2024 Survey conducted among German companies in Malaysia reveals an optimistic forecast for 2025, with positive sentiment about both current conditions and prospects.

The survey highlights key insights reflecting the resilience and growth expectations of German businesses operating in Malaysia.

When asked to assess the current performance of their company, 92% of German businesses in Malaysia report conditions as “good or satisfactory”, which marks a significant increase of 10% compared to the same period last year.

Strong economic development and confidence among German businesses in Malaysia are expected to continue into next year, with 97% of respondents describing the outlook for 2025 as “favourable or stable”.

While Malaysia has always been recognised for its strong economic foundation, this year’s survey results demonstrate a significant boost in confidence, surpassing expectations from last year’s outlook and highlighting the continued resilience of Malaysia’s economy.

Reflecting this confidence, more than 63% of companies expect positive business development over the next 12 months, while 35% anticipate the current stability will be maintained. Only 1.8% predict a decline in performance, showcasing a predominantly positive outlook for the year ahead.

Additionally, four in 10 companies intend to increase investments in the coming year, suggesting a commitment to further growth within the business community.

Employment plans also appear to be promising, with almost half of the German companies in Malaysia indicating plans to ramp up hiring. An equal percentage (47%) intend to retain their current workforce, emphasising a dual approach to growth and stability in human resources.

While the survey paints a generally encouraging outlook for businesses in Malaysia, respondents identified several challenges that could potentially impact their economic development in the coming years.

Survey participants view demand, economic policy conditions, and lack of skilled workers as potential challenges. These insights underscore the need for ongoing vigilance and strategic planning as companies navigate both opportunities and uncertainties in a highly competitive and volatile global market.

Overall, the findings of the survey illustrate a strong confidence among companies in Malaysia, highlighting a positive trajectory for business development and economic growth in the coming year.

Malaysian-German Chamber of Commerce and Industry (MGCC) executive director Jan Noether said, “The results of the AHK World Business Outlook Fall 2024 Survey align perfectly with our expectations for the future of German business in Malaysia. The strong sentiment and optimism reflected in the survey highlight the positive situation we are experiencing here and underscore our confidence in Malaysia’s economic stability and growth prospects. German companies are comfortable and committed to the Malaysian market, with a clear outlook for continued success and expansion in the year ahead. Moreover, Malaysia’s stable economic environment and supportive policies play a key role in stimulating further investment, reinforcing our belief in the country as a reliable and attractive hub for business growth.”

In Malaysia, the survey was conducted between Sept 23 and Oct 16, with 111 respondents from MGCC member companies, comprising mostly German companies with branches or subsidiaries in Malaysia, primarily from the manufacturing, trade, and services sectors.

The survey is part of the broader AHK World Business Outlook, a biannual global research initiative conducted by the German Chamber of Commerce and Industry. It surveys member companies from the network of German chambers of commerce abroad (AHK), which represent more than 40,000 companies in 93 countries.




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Cisco index shows AI readiness in Malaysia up slightly, but gap ‘critical’

PETALING JAYA: The Cisco 2024 AI Readiness Index revealed that only 14% of organisations in Malaysia are fully prepared to deploy and leverage artificial intelligence-powered technologies, up slightly from 13% a year ago.

This underscores the challenges companies face in adopting, deploying, and fully leveraging AI. Given the rapid market evolution and the significant impact AI is anticipated to have on business operations, this readiness gap is especially critical.

The Index is based on a double-blind survey of 3,660 senior business leaders from organisations with 500 or more employees across 14 markets in Asia-Pacific, Japan, and China (APJC). These leaders are responsible for AI integration and deployment within their organisations. The AI readiness index is measured across six pillars – strategy, infrastructure, data, governance, talent, and culture.

AI has become a cornerstone for business strategy, and there is increasing urgency among companies to adopt and deploy AI technologies. In Malaysia, 98% of companies report an increased urgency to deploy AI in the past year, driven primarily by the CEO and leadership team. Additionally, companies are committing a significant amount of resources towards AI, with 55% reporting that as much as 10% to 30% of their information technology (IT) budget is being allocated to AI deployment.

Despite significant AI investments in strategic areas such as cybersecurity, IT infrastructure, and data analytics and management, many companies report that returns on these investments are not meeting their expectations.

“As companies accelerate their AI journeys, it’s critical they adopt a comprehensive approach to implementation and connect the dots to link AI ambition with readiness,” said Cisco Malaysia managing director Hana Raja.

“This year's AI Readiness Index reveals that to fully leverage the potential of AI, companies need a modern digital infrastructure capable of meeting evolving power needs and network latency requirements from growing AI workloads. This must be supported with the right visibility to achieve their business objectives.”

Anupam Trehan, vice-president, people and communities APJC, at Cisco, said: “As the race to adopt AI picks up pace, talent will be a key differentiator for companies. There is already a shortage of skilled talent across various aspects of AI. This means companies will need to invest in their existing talent pool to meet the growing demand. At the same time, it is crucial that all stakeholders – the private and public sectors, educational institutions, and governments – work together to develop local talent so that the entire ecosystem can benefit from the immense potential that AI offers.”




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Comment on Seasonal opening times – never trust Google’s answers (or Bing’s) by Google shop times might not be right | Web Search Guide and Internet News

[…] occurred to me – but Karen Blakeman has posted this advice – SEASONAL OPENING TIMES – NEVER TRUST GOOGLE’S ANSWERS (OR BING’S) (Dec 29) – information about open and closed times of shops might not be right – always […]




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Comment on SmugMug buys Flickr – should we stay or should we go? by Arthur Weiss

A couple of years ago (I think just after the initial acquisition and when Flickr was being expanded) they offered an "automatic uploader" that scoured your computer and uploaded all images automatically. This sounded great - until I realised you had no control on what was uploaded. My Flickr account has so much junk in it that it would be really hard to clear out - as I have my photos PLUS images I've purchased PLUS images I've downloaded and even scans and stuff like that which I'd never wanted uploaded. These aren't even in albums - so I can't delete them except one-by-one. Fortunately I have my privacy settings set - but not everybody did, and Flickr is a great source for competitive intelligence as a result. Some of the stuff you can find is in the category of "how stupid can you get" (and is a real lesson in the importance of privacy settings). I found a table for a major manufacturer giving volume sales per month 2016 vs. volume sales per month 2015 and YTD value sales. When I was doing the work it was actually current data - invaluable to my client as it was the sort of stuff you cannot ever expect to find but proves there is such as thing as serendipity.




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Comment on SmugMug buys Flickr – should we stay or should we go? by Karen Blakeman

I do recall some colleagues and friends saying that one of the mobile apps that did exactly that by default. Thankfully I have never used any of automatic uploaders. All photos are added manually one by one. Not exactly high tech but a lot safer.




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Drug war: They shoot children, don’t they? (1)

One hundred twenty-two children – aged 1 to 17 – were killed in the first half alone of Rodrigo Duterte’s six-year bloody drug war.




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Former Manila auxiliary Bishop Teodoro Buhain, 87

Buhain was one of the two auxiliary bishops of Manila during the tenure of the late Jaime Cardinal Sin. He served alongside former Bishop Socrates Villegas, who was Sin’s spokesperson and is now the Archbishop of Lingayen-Dagupan.




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SmugMug buys Flickr – should we stay or should we go?

So the wait is over. When it was announced that Verizon was to buy Yahoo! there was concern as to what was going to happen to Flickr. Yahoo! never did much in terms of developing Flickr and what it did do was rubbish. Trying to add the location of your photo is an interesting experience … Continue reading SmugMug buys Flickr – should we stay or should we go?




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Unlock Google's Hidden Powers: Search Tricks Every Geek Should Know

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Desktop Slideshow Customization: How To Keep Your Backgrounds Fresh

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Manifest V3, Ad Blockers, Extensions and What You Should Know

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Say Goodbye to goo.gl: Google's URL Shortener is Biting the Dust

Hey geeks! Remember when Google rolled out goo.gl back in 2009? Yup, it was that long ago. Other than Bit.ly, it was the go-to tool for turning those ridiculously long URLs into neat, tiny links. Fast-forward 15 years, and Google's decided it's time to pull the plug on goo.gl. So, what does this mean for you, me, and the entire internet? Let's dive in. Why People Use URL Shorteners People use URL shorteners to create clean links because no one wants to share ugly, lengthy URLs. Shortened links also allow users to measure the performan...




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The Internet Card Declined Scam: Just in Time for Holiday Shopping!

Ah, the holidays—where buying gifts online should be about finding the perfect ugly sweater, not losing your credit card info to some sleazy scammer. But beware, the ''card declined'' scam that is on the rise and poised to play Grinch this season. ...




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Should You Buy a Car With a Salvage Title?

Car shoppers have been dealing with inflated vehicle prices for a few years now. With the average price of a new car still pretty high, one option that may have crossed your mind is to buy a car with a salvage title. In the vehicle marketplace, there’s a major stigma attached to buying salvaged cars, […]

The post Should You Buy a Car With a Salvage Title? appeared first on Clark Howard.




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Should You Keep a Car That’s Been Totaled?

Once you’ve been in a car accident and the insurance company decides to total your vehicle, one of the main things you’ll have to decide is whether to keep the car or not. Insurance companies will typically “total” a vehicle if the cost to repair it is more than the car’s value. And in some […]

The post Should You Keep a Car That’s Been Totaled? appeared first on Clark Howard.




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Clark’s Updated Way To Shop for Car Rental Deals

One major way to reduce your travel costs is to look for ways to save on your car rental expenses. That’s what money expert Clark Howard has done time and time again. Clark says he’s recently put into practice a new strategy to get car rental deals when he travels — and the deals have […]

The post Clark’s Updated Way To Shop for Car Rental Deals appeared first on Clark Howard.




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When You Should (and Shouldn’t) Use a 529 Plan

It’s a natural inclination for parents to start thinking about a child’s education as soon as their baby is born. Considering the average cost of college in 2022 is more than $35,000 per student per year, a number that always seems to climb dramatically, it makes sense. Investing in a 529 plan allows parents to […]

The post When You Should (and Shouldn’t) Use a 529 Plan appeared first on Clark Howard.



  • Children & Pets
  • Education
  • Investing & Retirement
  • Money & Credit
  • Taxes

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Should I Contribute to a 529 Plan Only To Roll It Into a Roth IRA Later?

In past years, contributing to a 529 plan presented a clear risk to parents and grandparents. It’s always been a tax-advantaged way to pay for college. But if the intended beneficiary didn’t go to college, or if they got a scholarship and didn’t need the 529 plan funds, it created a dilemma. You’d have to […]

The post Should I Contribute to a 529 Plan Only To Roll It Into a Roth IRA Later? appeared first on Clark Howard.




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Should You Allow Your Auto Insurance To Monitor Your Driving?

The number of drivers who let their insurance monitor their driving has more than doubled in less than a decade! While many drivers were once skeptical of the practice, the benefits are becoming more and more appealing as people make the switch to usage-based insurance. And as car insurance rates continue to climb, even more […]

The post Should You Allow Your Auto Insurance To Monitor Your Driving? appeared first on Clark Howard.




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What Is Identity Theft Insurance and Should You Buy It?

Last year, the Federal Trade Commission (FTC) received more than 1 million reports of identity theft! And the AARP found that, “American adults lost a total of $43 billion to identity fraud in 2023.” So, it makes sense that — if protection exists against identity theft exists — you want it. There’s no shortage of […]

The post What Is Identity Theft Insurance and Should You Buy It? appeared first on Clark Howard.




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Should I Insure My Cars and Home With the Same Company?

At a time when insurance premiums are skyrocketing, especially for home and auto insurance, people are looking for ways to save money. At 2.4% in September, inflation is much closer to the Fed’s stated 2.0% goal and a far cry from its 9.1% peak. From Dec. 31, 2021, to Oct. 27, 2023, the S&P 500 […]

The post Should I Insure My Cars and Home With the Same Company? appeared first on Clark Howard.




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Why You Need To Re-Shop Your Car Insurance Right Now

There’s a high chance your car insurance has gone up recently. If not, the bad news is it might increase at your next renewal. But there’s good news, too. You don’t have to simply accept an auto insurance increase! Take money expert Clark Howard’s advice to save. He says: “This year coming up in ‘25 […]

The post Why You Need To Re-Shop Your Car Insurance Right Now appeared first on Clark Howard.




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Should I Make a Claim on My Car Windshield?

If you’ve got comprehensive coverage on your auto insurance policy, then there’s a good chance that your insurer will cover the cost of windshield repair or replacement. And insurance companies make it hard to resist! If you live in in Florida, Kentucky or South Carolina, for example, then your insurance can’t charge a deductible on […]

The post Should I Make a Claim on My Car Windshield? appeared first on Clark Howard.




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Should I Buy an AirTag for My Checked Airport Luggage?

If you’ve traveled enough, you’ve experienced a horror story with lost or misplaced luggage. Money expert Clark Howard says that airlines often struggle to get baggage from Point A to Point B. Airlines have gone through a roller coaster of sorts. The onset of COVID-19 sank travel demand in 2020 and 2021. When restrictions were […]

The post Should I Buy an AirTag for My Checked Airport Luggage? appeared first on Clark Howard.




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Should I Tip on a Cruise?

When you go on a cruise, it’s a time to relax, free your mind of the cares of the world and be waited on – but there’s a cost to the latter. The people behind the great customer service you experience deserve to be rewarded. You may be wondering when it comes to cruises, which […]

The post Should I Tip on a Cruise? appeared first on Clark Howard.




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Should You Buy an Extended Warranty for Your TV?

So, you’ve found a great deal on a new TV. Now you have to decide whether to buy an extended warranty at the point of purchase. Will it be worth it? In this article, we’ll discuss whether an extended warranty for a TV makes financial sense and get money expert Clark Howard’s thoughts. Is an […]

The post Should You Buy an Extended Warranty for Your TV? appeared first on Clark Howard.



  • Mobile & Electronics

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Fire at illegal petrol shop claims one life

Several other shops, 12 motorcycles reduced to ashes




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Misha Lakhani Couture collection for Autumn Winter 2024 showcases effortless glamour

Resplendent with handcrafted heritage, each piece is garbed with an ethereal blend of rich and meticulous detail




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The exhilarating appeal of sequins: Mehwish Hayat sparkles in new IG photoshoot

Mehwish’s sequin skirt was perfectly complemented by a matching silk button-down that whispered "class"




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Hira Khan reveals casting fraud after being asked to wear short clothes for an audition

The Pakistani drama star expressed her disbelief at being asked to attend a late-night audition in revealing attire.



  • Life & Style

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All Aboard Tommy Hilfiger's Star-Studded Spring 2025 Ready-to-Wear Show at NYFW!

Tommy Hilfiger set sail on a decommissioned ferry and delivered a show that was all style and swagger!