Dan Evans speaks to BBC Breakfast's John Watson before playing for Great Britain in the Davis Cup Finals group stage in Manchester.

Watch the best shots as Great Britain's Dan Evans beats Finland's Eero Vasa 7-6 (7-3) 6-2 in their opening Davis Cup tie.

An untimely net-cord winner sets Tomas Martin Etcheverry on his way to victory against Dan Evans in Great Britain's opening match against Argentina at the Davis Cup in Manchester.

Great Britain's Dan Evans wins a "ridiculous" point after an extraordinary rally against Argentina's Tomas Martin Etcheverry at the Davis Cup in Manchester.

24-time men's Grand Slam champion Novak Djokovic says Jannik Sinner's doping case "is not helping tennis at all". Sinner, the men's world number one, was cleared of any wrongdoing after twice testing positive for low levels of clostebol - a steroid that can be used to build muscle mass - during the Indian Wells tournament in March. The World Anti-Doping Agency have appealed against the decision which said Sinner bore 'no fault or negligence' for the substance being in his system.

In the build-up to the US Open, eventual men's champion Jannik Sinner was cleared of fault or negligence over two failed doping tests. Yet questions remain over the case.

Relive the 2008 Wimbledon men’s singles final between Roger Federer and Rafael Nadal.

BBC tennis correspondent Russell Fuller on Rafael Nadal's enduring rivalry with Roger Federer and his legacy in the tennis world.

Former Man Utd player Diego Forlan will make his professional tennis debut at the age of 45. This is how he has gone from football to the ATP Tour.

Novak Djokovic says he is shocked and overwhelmed by the news that his "greatest rival" Rafael Nadal will retire at the end of the season.

Jack Draper wins the biggest title of his career at the Erste Bank Open in Vienna as the British number one's breakout season reaches even greater heights.

Elena Rybakina appoints fellow former Wimbledon champion Goran Ivanisevic as her coach from next season.

Aryna Sabalenka is looking to cap a superb year with a first WTA Finals triumph. Here's everything you need to know about the event - and cast your vote for the winner.

Germany's Alexander Zverev claims a straight-set win over home favourite Ugo Humbert to clinch his first Paris Masters title.

Defending champion Novak Djokovic pulls out of the ATP Finals because of injury, a move which sets the eight-man field for the event.

Coco Gauff confirms her semi-final spot at the WTA Finals with a rare win over defending champion Iga Swiatek.

Extending ATP Masters 1,000 events over two weeks has been a "backwards move", says two-time Grand Slam finalist Stefanos Tsitsipas.

Iga Swiatek is knocked out of the WTA Finals after group rival Barbora Krejcikova beat Coco Gauff to secure her place in the semi-finals.

Britain's Cameron Norrie will contest his first ATP final since February 2023 after a straight-set victory over Corentin Moutet at the Moselle Open.

Jannik Sinner is looking to cap a superb year with a first ATP Finals triumph. Here's everything you need to know about the event - and pick your tip for the title.

Barbora Krejcikova criticises a journalist's "unprofessional commentary" after he made a remark about her appearance on air.

World number one Jannik Sinner brushes past Alex de Minaur after Taylor Fritz defeats an irate Daniil Medvedev as the ATP Finals begin.

A severe weather alert in southern Spain leads to the opening tie of the Billie Jean King Cup between Spain and Poland being postponed.

Great Britain will face Germany in the Billie Jean King Cup Finals in November - and you can watch it live on the BBC.

Something for if you’re stuck overthinking something: Very few decisions are permanent. Almost all decisions can be reversed, altered, or adjusted.

Some excellent advice that I fully endorse: Ship early and often; don’t overthink it; set tight constraints; and more. ★

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When you’re feeling overwhelmed, ask yourself why. (It’s usually one of two reasons.) Are you: (1) on the verge of something new? Or (2) is life showing you that something needs to be cut out? If you’re on the edge of breakthrough with a big project, then sometimes the answer is to keep working and […]

A few symptoms of an unfocused life include things like: reacting to daily fires; feeling unsure about the future; lacking any margin / breathing room; unclear goals; no plan forward; procrastination. Compared to a focused life where you are in control; clear long-term vision and goals; easily able to make decisions with confidence; thriving (even […]

You’ve no-doubt heard of the Law of the Vital Few. It’s the 80/20 rule, which states that roughly 80-percent of the results come about from just 20-percent of the energy. But, if you were to take your 80-percent results and apply the 80/20 rule to them a few more times, what you end up discovering is […]

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I loved this Superorganizers interview with my friend, Josh Kaufman that dives into how Josh does research, reading, writing, and uses Ulysses. And how he has a separate computer that is only for doing focused work. ★

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South Africa second row Eben Etzebeth said the 17-point win over Scotland flattered his side. So why did their win feel so inevitable?

England's review of their last-gasp defeat by Australia was "brutal" but exactly what the squad needed, says wing Ollie Sleightholme.

Former scrum-half Matt Dawson on what England should learn from their agonising last-gasp defeat by Australia.

Senior coach Richard Wigglesworth says the pressure for England to get results is all part of the privilege of representing the national side.

Imagine the convenience of a hotel concierge, but with a recording that you can customize. That’s the draw of an at-home wake-up call service—which is far more affordable than booking a hotel room just to get access to a concierge. In any case, for less than the cost of a […]

The post How to Safely Set Up Your Own Wake Up Call Service appeared first on .

If you’re looking for a robust tool that transcribes your calls in real-time, integrates with the most popular meeting platforms, and can even attend meetings in your place, Otter.ai is for you. In this post, we’ll share exactly how to use Otter, plus we’ll give you some alternative options for […]

The post The Best Way to Get Call Transcriptions (+5 Alternatives) appeared first on .

Setting up a good IVR (interactive voice response) call flow can pay dividends for your business because it can keep more customers on the line and route more of them to the exact resources they need without delays.  Below, we’ll explore 12 call flows that you can implement in your […]

The post 12 IVR Call Flows You Can Steal (and Use) in Your Call Center appeared first on .

Visual IVRs (Interactive Voice Response) combine traditional IVR technology with visual elements such as images, videos, and menus that make for a fast, user-friendly experience. In call centers where there’s a large volume of incoming calls and customer inquiries to handle, visual IVRs can help customers get their answers more […]

The post A Visual IVR Can Do This One Thing That Regular IVR Can’t appeared first on .

Electronic voices have been destined to answer phone calls ever since Bell Labs invented the Voder machine at the tail-end of the 1930s. These days, everybody and their mother has been greeted by an IVR (interactive voice response) phone system to walk them through a customer service calling menu in […]

The post Intelligent IVR: What it Can (and Can’t) Do…Yet appeared first on .

A cloud IVR (interactive voice response) system is a call center solution that combines automated voice prompts with integrated features like payment systems and access to live agents. As cloud computing has moved from niche to mainstream, most IVR operations have followed suit by migrating from on-premises to cloud-based solutions.  […]

The post 10 Signs to Know You’re Ready for Cloud IVR (+How to Use It) appeared first on .

Data makes the world go round, but without proper context, it can only tell a small part of the story.  At a call center, for example, the average time that agents spend on calls tells you very little about the success of those calls. If the calls are super short, […]

The post What Your Average Call Duration Says About Your Team appeared first on .

Rounding out my landing page coverage, I'd like to share some insights from a page in the wild that does a nice job incorporating the principles we've been discussing here. Stu Green, the creator, was kind enough to answer a...

I enjoy entrepreneurship, startups, business and the like the same way my brother in law enjoys baseball and basketball. Which is to say, I'm a rabid, foaming-at-the-mouth fan. Rarely a day goes by that I don't read, study, research, observe,...

There are few segments more exciting right now than alternative payment systems. Earth's collective contempt for the entrenched payment tech industry is ardent. This industry has abused users, built regulatory walls to competition, made things insufferable for customers, and as...

I've enjoyed recreational fishing since I was a kid. Over the years I've had the chance to fish and associate with some top anglers, and I've noticed something about them - they don't waste time in an unproductive location. If...

First, let me tell you a little story involving butterflies and bladders. I've spent the past few days at MicroConf. Just a phenomenal conference, full of like-minded folks, loaded with actionable content. Not to get too carried away, but it...

Almost three years ago I wrote a blog post titled Hello, 2017. That was the last blog post I wrote. Since then I’ve been completely heads down building Highline Beta. It’s been quite the journey. Building a startup is basically an all-consuming experience, physically and mentally. The ups and downs are so intense, and so […]