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Lawley, C J M; Pearson, D G; Waterton, P; Zagorevski, A; Bédard, J H; Jackson, S E; Petts, D C; Kjarsgaard, B A; Zhang, S; Wright, D. Chemical Geology vol. 536, 119464, 2020 p. 1-17, https://doi.org/10.1016/j.chemgeo.2020.119464
<a href="https://geoscan.nrcan.gc.ca/images/geoscan/20190600.jpg"><img src="https://geoscan.nrcan.gc.ca/images/geoscan/20190600.jpg" title="Chemical Geology vol. 536, 119464, 2020 p. 1-17, https://doi.org/10.1016/j.chemgeo.2020.119464" height="150" border="1" /></a>

Jautzy, J J; Savard, M M; Dhillon, R S; Bernasconi, S M; Smirnoff, A. Geochemical Perspectives Letters vol. 14, 2020 p. 36-41, https://doi.org/10.7185/geochemlet.2021
<a href="https://geoscan.nrcan.gc.ca/images/geoscan/20190528.jpg"><img src="https://geoscan.nrcan.gc.ca/images/geoscan/20190528.jpg" title="Geochemical Perspectives Letters vol. 14, 2020 p. 36-41, https://doi.org/10.7185/geochemlet.2021" height="150" border="1" /></a>

Jiang, C; Obermajer, M; Kabanov, P; Mort, A. Geological Survey of Canada, Open File 8663, 2020, 7 pages, https://doi.org/10.4095/321479
<a href="https://geoscan.nrcan.gc.ca/images/geoscan/of8663.jpg"><img src="https://geoscan.nrcan.gc.ca/images/geoscan/of8663.jpg" title="Geological Survey of Canada, Open File 8663, 2020, 7 pages, https://doi.org/10.4095/321479" height="150" border="1" /></a>

Ryan, J J; Cleven, N R; Zagorevski, A; van Staal, C R; Parsons, A J; Joyce, N L; Kellett, D A. Geological Survey of Canada, Scientific Presentation 114, 2020, 1 sheet, https://doi.org/10.4095/321431
<a href="https://geoscan.nrcan.gc.ca/images/geoscan/sp0114.jpg"><img src="https://geoscan.nrcan.gc.ca/images/geoscan/sp0114.jpg" title="Geological Survey of Canada, Scientific Presentation 114, 2020, 1 sheet, https://doi.org/10.4095/321431" height="150" border="1" /></a>

Snyder, D B; Savard, G; Kjarsgaard, B A; Vaillancourt, A; Thurston, P; Ayer, J A; Roots, E. Geochemistry, Geophysics, Geosystems (G3) vol. 22, issue 4, e2020GC009566, 2021 p. 1-20, https://doi.org/10.1029/2020GC009566
<a href="https://geoscan.nrcan.gc.ca/images/geoscan/20210145.jpg"><img src="https://geoscan.nrcan.gc.ca/images/geoscan/20210145.jpg" title="Geochemistry, Geophysics, Geosystems (G3) vol. 22, issue 4, e2020GC009566, 2021 p. 1-20, https://doi.org/10.1029/2020GC009566" height="150" border="1" /></a>

Ryan, J J; Zagorevski, A; Cleven, N R; Parsons, A J; Joyce, N L. Northern Cordillera geology: a synthesis of research from the Geo-mapping for Energy and Minerals program, British Columbia and Yukon; by Ryan, J J (ed.); Zagorevski, A (ed.); Geological Survey of Canada, Bulletin 610, 2021 p. 67-93, https://doi.org/10.4095/326062

Ling, K; Wen, H; Fan, H; Zhu, X; Zhang, Z; Grasby, S E. Journal of Geophysical Research, Earth Surface vol. 128, issue 4, 2023 p. 1-15, https://doi.org/10.1029/2022JF006906
<a href="https://geoscan.nrcan.gc.ca/images/geoscan/20230111.jpg"><img src="https://geoscan.nrcan.gc.ca/images/geoscan/20230111.jpg" title="Journal of Geophysical Research, Earth Surface vol. 128, issue 4, 2023 p. 1-15, https://doi.org/10.1029/2022JF006906" height="150" border="1" /></a>

Van Rooyen, D; Sappin, A -A; Corrigan, D; Rayner, N; Houlé, M G. Special Publication of the Geological Society of London vol. 542, 2023 p. 1-35, https://doi.org/10.1144/sp542-2023-19
<a href="https://geoscan.nrcan.gc.ca/images/geoscan/20210414.jpg"><img src="https://geoscan.nrcan.gc.ca/images/geoscan/20210414.jpg" title="Special Publication of the Geological Society of London vol. 542, 2023 p. 1-35, https://doi.org/10.1144/sp542-2023-19" height="150" border="1" /></a>

UPS today announced third-quarter 2024 consolidated revenues of $22.2 billion, a 5.6% increase from the third quarter of 2023.

Australia Post has officially opened its fourth Community Hub @ Post in Williamstown - its first in Victoria - transforming the post office into a modern retail space with an extensive renovation.

With new faces on the team, Spring Training is a time for excitement, but the Rockies had October in mind with their one big offseason signing: Daniel Murphy for two years and $24 million.

The activation of autonomic and hypothalamo-pituitary-adrenal (HPA) systems occurs interdependently with behavioral adjustments under varying environmental demands. Nevertheless, laboratory rodent studies examining the neural bases of stress responses have generally attributed increments in these systems to be monolithic, regardless of whether an active or passive coping strategy is employed. Using the shock probe defensive burying test (SPDB) to measure stress-coping features naturalistically in male and female rats, we identify a neural pathway whereby activity changes may promote distinctive response patterns of hemodynamic and HPA indices typifying active and passive coping phenotypes. Optogenetic excitation of the rostral medial prefrontal cortex (mPFC) input to the ventrolateral periaqueductal gray (vlPAG) decreased passive behavior (immobility), attenuated the glucocorticoid hormone response, but did not prevent arterial pressure and heart rate increases associated with rats’ active behavioral (defensive burying) engagement during the SPDB. In contrast, inhibition of the same pathway increased behavioral immobility and attenuated hemodynamic output but did not affect glucocorticoid increases. Further analyses confirmed that hemodynamic increments occurred preferentially during active behaviors and decrements during immobility epochs, whereas pathway manipulations, regardless of the directionality of effect, weakened these correlational relationships. Finally, neuroanatomical evidence indicated that the influence of the rostral mPFC->vlPAG pathway on coping response patterns is mediated predominantly through GABAergic neurons within vlPAG. These data highlight the importance of this prefrontal->midbrain connection in organizing stress-coping responses and in coordinating bodily systems with behavioral output for adaptation to aversive experiences.

Peripheral taste neurons exhibit functional, genetic, and morphological diversity, yet understanding how or if these attributes combine into taste neuron types remains unclear. In this study, we used male and female mice to relate taste bud innervation patterns to the function of a subset of proenkephalin-expressing (Penk+) taste neurons. We found that taste arbors (the portion of the axon within the taste bud) stemming from Penk+ neurons displayed diverse branching patterns and lacked stereotypical endings. The range in complexity observed for individual taste arbors from Penk+ neurons mirrored the entire population, suggesting that taste arbor morphologies are not primarily regulated by the neuron type. Notably, the distinguishing feature of arbors from Penk+ neurons was their propensity to come within 110 nm (in apposition with) different types of taste-transducing cells within the taste bud. This finding is contrary to the expectation of genetically defined taste neuron types that functionally represent a single stimulus. Consistently, further investigation of Penk+ neuron function revealed that they are more likely to respond to innately aversive stimuli—sour, bitter, and high salt concentrations—as compared with the full taste population. Penk+ neurons are less likely to respond to nonaversive stimuli—sucrose, umami, and low salt—compared with the full population. Our data support the presence of a genetically defined neuron type in the geniculate ganglion that is responsive to innately aversive stimuli. This implies that genetic expression might categorize peripheral taste neurons into hedonic groups, rather than simply identifying neurons that respond to a single stimulus.

OM teaches East London youth about the persecuted Christians in the world, as well as trains them in street ministry.

Participants of a poverty simulation activity hosted by AIDSLink International discover that it’s very different to minister to the poor than to be the poor.

OM uses an educational programme called KidsGames to share Bible stories in a public school.

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At Ügam festival in Indiranagar, Bengaluru, potters celebrate mindfulness, craft, and community

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Writings of Erasmus: His more serious writings begin early with the Enchiridion Militis Christiani, the "Manual (or Dagger) of the Christian Gentleman" (1503). In this little volume Erasmus outlines the views of the normal Christian life which he was to spend the rest of his days in elaborating. The key-note of it all is sincerity. The chief evil of the day, he says, is formalism, a respect for traditions, a regard for what other people think essential, but never a thought of what the true teaching of Christ may be. Another of Erasmus's books worthy of mention was, Praise of Folly, dedicated to his friend Sir Thomas More. -- While in England Erasmus began the systematic examination of manuscripts of the New Testament to prepare for a new edition and Latin translation. This edition was published by Froben of Basel in 1516 and was the basis of most of the scientific study of the Bible during the Reformation period. It was the first attempt on the part of a competent and liberal-minded scholar to ascertain what the writers of the New Testament had actually said. The Greek text produced by Erasmus is known as textus receptus and was the basis for the King James Version of the New Testament. Erasmus dedicated his work ironically, to Pope Leo X., and he justly regarded this work as his chief service to the cause of a sound Christianity. Immediately after he began the publication of his Paraphrases of the New Testament, a popular presentation of the contents of the several books. These, like all the writings of Erasmus, were in Latin, but they were at once translated into the common languages of the European peoples, a process which received the hearty approval of Erasmus himself.

Early life: John Newton was born in Wapping, London, in 1725, the son of John Newton Sr., a shipmaster in the Mediterranean service, and Elizabeth Newton (née Seatclife), a Nonconformist Christian. His mother died of tuberculosis in July, 1732, about two weeks before his seventh birthday. Two years later, he went to live in Aveley, the home of his father's new wife. Newton spent two years at boarding school. At age eleven he went to sea with his father. Newton sailed six voyages before his father retired in 1742. Newton's father made plans for him to work at a sugar plantation in Jamaica. Instead, Newton signed on with a merchant ship sailing to the Mediterranean Sea. In 1743, while on the way to visit some friends, Newton was captured and pressed into the naval service by the Royal Navy. He became a midshipman aboard HMS Harwich. At one point, Newton attempted to desert and was punished in front of the crew of 350. Stripped to the waist, tied to the grating, he received a flogging of one dozen lashes, and was reduced to the rank of a common seaman. Following that disgrace and humiliation, Newton initially contemplated suicide. He recovered, both physically and mentally. Later, while Harwich was on route to India, he transferred to Pegasus, a slave ship bound for West Africa. The ship carried goods to Africa, and traded them for slaves to be shipped to England and other countries. Newton proved to be a continual problem for the crew of Pegasus. They left him in West Africa with Amos Clowe, a slave dealer. Clowe took Newton to the coast, and gave him to his wife Princess Peye, an African duchess. Newton was abused and mistreated along with her other slaves. It was this period that Newton later remembered as the time he was "once an infidel and libertine, a servant of slaves in West Africa." Early in 1748 he was rescued by a sea captain who had been asked by Newton's father to search for him. And he made it to freedom. In 1750 he married his childhood sweetheart in St. Margaret's Church, Rochester. -- Spiritual conversion: He sailed back to England in 1748 aboard the merchant ship Greyhound, which was carrying beeswax and dyer's wood, now referred to as camwood. During this voyage, he experienced a spiritual conversion. The ship encountered a severe storm off the coast of Donegal and almost sank. Newton awoke in the middle of the night and finally called out to God as the ship filled with water. After he called out, the cargo came out and stopped up the hole, and the ship was able to drift to safety. It was this experience which he later marked as the beginnings of his conversion to evangelical Christianity. As the ship sailed home, Newton began to read the Bible and other religious literature. By the time he reached Britain, he had accepted the doctrines of evangelical Christianity. The date was March 10, 1748, an anniversary he marked for the rest of his life. From that point on, he avoided profanity, gambling, and drinking. Although he continued to work in the slave trade, he had gained a considerable amount of sympathy for the slaves. He later said that his true conversion did not happen until some time later: "I cannot consider myself to have been a believer in the full sense of the word, until a considerable time afterwards." Newton returned to Liverpool, England and, partly due to the influence of his father's friend Joseph Manesty, obtained a position as first mate aboard the slave ship Brownlow, bound for the West Indies via the coast of Guinea. During the first leg of this voyage, while in west Africa (1748-1749), Newton acknowledged the inadequacy of his spiritual life. While he was sick with a fever, he professed his full belief in Christ and asked God to take control of his destiny. He later said that this experience was his true conversion and the turning point in his spiritual life. He claimed it was the first time he felt totally at peace with God. Still, he did not renounce the slave trade until later in his life. After his return to England in 1750, he made three further voyages as captain of the slave-trading ships Duke of Argyle (1750) and African (1752-1753 and 1753-1754). He only gave up seafaring and his active slave-trading activities in 1754, after suffering a severe stroke, but continued to invest his savings in Manesty's slaving operations." -- Anglican priest: In 1755 Newton became tide surveyor (a tax collector) of the port of Liverpool, again through the influence of Manesty. In his spare time, he was able to study Greek, Hebrew, and Syriac. He became well known as an evangelical lay minister. In 1757, he applied to be ordained as a priest in the Church of England, but it was more than seven years before he was eventually accepted. Such was his frustration during this period of rejection that he also applied to the Methodists, Independents and Presbyterians, and applications were even mailed directly to the Bishops of Chester and Lincoln and the Archbishops of Canterbury and York. -- Writer and hymnist: The vicarage in Olney where Newton wrote the hymn that would become "Amazing Grace". In 1767 William Cowper, the poet, moved to Olney. He worshipped in the church, and collaborated with Newton on a volume of hymns, which was eventually published as Olney Hymns in 1779. This work had a great influence on English hymnology. The volume included Newton's well-known hymns "Glorious Things of Thee are Spoken", "How Sweet the Name of Jesus Sounds!", "Let Us Love, and Sing, and Wonder", "Come, My Soul, Thy Suit Prepare", "Approach, My Soul, the Mercy-seat", and "Faith's Review and Expectation", which has come to be known by its opening phrase, "Amazing Grace". Many of Newton's (as well as Cowper's) hymns are preserved in the Sacred Harp. He also contributed to the Cheap Repository Tracts.

Known as Erasmus of Rotterdam, was a Dutch Renaissance humanist, Catholic priest, social critic, teacher, early proponent of religious toleration, and theologian. Erasmus was a classical scholar who wrote in a pure Latin style and enjoyed the sobriquet "Prince of the Humanists." He has been called "the crowning glory of the Christian humanists." Using humanist techniques for working on texts, he prepared important new Latin and Greek editions of the New Testament. These raised questions that would be influential in the Protestant Reformation and Catholic Counter-Reformation. He also wrote The Praise of Folly, Handbook of a Christian Knight, On Civility in Children, Copia: Foundations of the Abundant Style, Julius Exclusus, and many other works. Erasmus lived through the Reformation period, but while he was critical of the Church, he could not bring himself to join the cause of the Reformers. In relation to clerical abuses in the Church, Erasmus remained committed to reforming the Church from within. He also held to Catholic doctrines such as that of free will, which some Reformers rejected in favor of the doctrine of predestination. His middle road approach disappointed and even angered scholars in both camps. He died in Basel in 1536 and was buried in the formerly Catholic cathedral there, which had been converted to a Reformed church in 1529. Erasmus was his baptismal name, given after St. Erasmus of Formiae. Desiderius was a self-adopted additional name, which he used from 1496. The Roterodamus in his scholarly name is the Latinized adjectival form for the city of Rotterdam. -- Biography: Desiderius Erasmus was born in Holland on October 28th. The exact year of his birth is debated but some evidence confirming 1466 can be found in Erasmus's own words. Of twenty-three statements Erasmus made about his age, all but one of the first fifteen indicate 1466. He was christened "Erasmus" after the saint of that name. Although associated closely with Rotterdam, he lived there for only four years, never to return. Information on his family and early life comes mainly from vague references in his writings. His parents almost certainly were not legally married. His father, named Roger Gerard, later became a priest and afterwards curate in Gouda. Little is known of his mother other than that her name was Margaret and she was the daughter of a physician. Although he was born out of wedlock, Erasmus was cared for by his parents until their early deaths from the plague in 1483. He was then given the very best education available to a young man of his day, in a series of monastic or semi-monastic schools, most notably a Latin school in Deventer run by the Brethren of the Common Life (inspired by Geert Groote). During his stay here the curriculum was renewed by the principal of the school, Alexander Hegius. For the first time ever Greek was taught at a lower level than a university in Europe, and this is where he began learning it. He also gleaned there the importance of a personal relationship with God but eschewed the harsh rules and strict methods of the religious brothers and educators.

Unity and Apostolic Truth in the Early Christianity: If I have to pick the outstanding feature of this era, then I choose the independence of the churches. People like to say that a hierarchy began to form before Nicea. It began in the 3rd century, but not in the 2nd. The ante-Nicene churches were simple and free. They found their unity in wholehearted devotion to Christ, not in a systematic theology or set of doctrines. ... Holiness in the Early Churches: The other notable thing about this era was the holiness of the early churches. Christians were still subject to intermittent persecution in the early Christianity. As a result, those who chose to follow Christ were those willing to commit everything to the kingdom of God. It could cost them their lives! Holiness and perseverance lessened as the 3rd century wore on; however, the remarkable lives of Christians during the 2nd century-their deep love for one another and their endurance during persecution-were powerful testimonies to the Romans around them. -- By the 3rd century, Christianity was becoming popular: The result was that there were Christians who were not so separated from the world as others before them. Tracts can be found calling Christians to separate from Roman entertainment and other worldly pursuits. ... Evangelism in Early Christianity: It is worth noting that unlike the apostolic era, Ante-Nicene Christianity had no famous evangelists or apostles. When Justin Martyr describes those converted to Christianity in the mid-2nd century, he says it was caused by: • The consistency they witnessed in their neighbors' lives, • the extraordinary forbearance they saw in fellow travelers when defrauded, • and the honesty of those with whom they conducted business. (First Apology 16)

Ephesus: The findings obtained in this region where the native people, namely the Lelegs and the Carians have lived since the beginning, indicate that the city is dated back to 2000 years B.C. As far as the years of 1000 are concerned, it is assumed that the Ions came to this region, lead by Androckles. Ephesus was captured by the Kimmers (Cimmerians) in the 7th century B.C., by the Lydians in 560, and later in 546 B.C. by the Persians; and was rescued from the Persian domination when Alexander the Great defeated the Persians in 334 B.C. -- Lysimachos, a commander of Alexander's, had the settlement removed from the whereabouts of the Temple of Artemis to the location between the Mount of Panayir and the Mount of Bülbül, and had a wall built around the city. The city was taken by the Kingdom of Pergamon after 190 B.C., by Rome in 133 B.C., and later by Byzantium. Ephesus maintained its importance during the period of Christianity; the apostle St. Paul arrived there during the years of 50 A.D., and St. John was buried on the hill of Ayasuluk (Selcuk, near Izmir) at the beginning of the 2nd century. Ephesus lived through its third glorious period during the reign of Justinian in the middle of the 6th century A.D. At this time, the Church of St. John was built by the Byzantine emperor. -- The ruins of Ephesus, situated near Selçuk town at 70 kilometers (44 miles) south of Izmir, is a main center of archaeological interest owing to the ancient remains that still exist. When you enter through the Magnesia Gate (south gate or upper gate), you can see the State Agora (or Upper Agora). The Temple of Isis is situated at the center of the Agora, and Stoa is placed on the North side of it. The Odeion (Bouletarion or Parliament) with a capacity of 1,400 persons is placed behind it and the Prytaneion (Town Hall) where the sacred fire used to burn, is on its flank. The Baths of Varius are placed on the east side of Odeion. On the west of the Agora, the Monument of Memmius built in the 1st century BC., the fountain of Sextilius Pollio built in the year 93 A.D., and the Temple of Domitian (81-93 A.D) are placed. On the south of the Agora, the fountain of Laecanius Bassus is situated. The Curetes street starts downwards from the Temple of Memmius. The Gate of Heracles (Hercules) is placed on this avenue. After passing through this part, the fountain of Trajan built in the years 102-114 is seen on the right hand side and after this, the Temple of Hadrian appears in front of us, in all its splendid beauty (117-138 A.D). The Scholastica Baths, built in the 4th century A.D., are situated behind the Temple of Hadrian. The houses of the rich people of Ephesus which were in front of it, have been restored and opened for visits at present with special permits. -- At the corner formed by the Curetes street and the Marble Road, the House of Love (Pornaion or Brothel) is placed and the Library of Celsus, restored and reestablished in recent years, stands right in front of this. The library which had been built in the name of proconsul Gaius Celsus completed in the year 135 A.D. by his son Tiberius Giulius Aquila, is entered by way of a stairway, 21 meters (69 feet) in width and having 9 steps. The southeastern gate of the Trade Agora opens to the Library of Celsus. Emperor Augustus' slaves, Mazaeus and Mithridates, liberated by him had this gate built in the year 1st century A.D.; it comprises three sections and has been restored today. The Corinthian columns of the Stoa encircling the Trade Agora with the dimensions 110 x 110 meters (361 x 361 feet), are standing erect today. The Temple of Serapes built in the period of Antony (138-192 A.D.) is placed behind the Trade Agora. -- One of the magnificent buildings of Ephesus is the Great Theater, largest in Asia Minor, which had a capacity of more than 24.000 people and is in a rather well preserved condition. The construction had started during the Hellenistic period but it could only be completed during the time of Trajan (98-117 A.D.). St. Paul was dragged into this theater to face the crowed because of his famous letter to Ephesians, but rescued by the security corps of the city. Festivals are celebrated in this theater today. -- All the streets of Ephesus were illuminated at night with oil lamps, this shows us the richness of the city. The Port Avenue extends in front of the theater. The avenue is 11 meters (36 feet) wide and 600 meters (1970 feet) long, and it has been called Arcadian Street because it was renewed during the time of Arcadius. On the whole north side of the avenue, there are the Harbor Gymnasium, baths and the Theater Gymnasium. The avenue that passes along the front of the theater, extends towards the Stadium built during the Nero period (54-68 A.D.) and towards the Vedius Gymnasium. The Church of the Virgin Mary built at the beginning of the 4th century A.D. is situated behind the Port Gymnasium just before the exit from the lower gate (north gate). **This was also the meeting place of the 3rd Ecumenical Council [The Council of Ephesus may refer to: The First Council of Ephesus of 431 AD. The Second Council of Ephesus of 449 AD. The Third Council of Ephesus of 475 AD. - Wiki.com]. ... The House of Virgin Mary: On Bulbul Dag (Nightingale mountain) there is the House of the Virgin where it's believed that she passed last years of her life and passed away. She came to Ephesus together with St. John and taken up to Panaghia Kapulu mountain to survive the Roman persecutions. The House was destroyed by many earthquakes and not discovered until 1951 thanks to a German nun, Catherine Emmerich, who saw its location in her visions. The site is recognized as a shrine by Vatican and visited by the Popes. Today, the House of Virgin Mary is renovated by George Quatman Foundation from Ohio and serves as a small church which attracts many Christians as well as Muslims coming to pray for Her. The Mass is held here every Sunday. On the 15th August 2000 there was a great ceremony for the Assumption of the Virgin, the year which marked the two thousand years of the birth of Jesus.

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Quest’anno il mio intervento a Better Software è stato dedicato all’ambito di cui mi occupo da qualche anno: la User Experience dei progetti E-Commerce. Quali sono le metodologie utili a guidare il processo decisionale? E quali sono le principali linee … Continua a leggere→

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Over the Christmas - New Year period of 1976-77, Radio Rhema broadcast an experimental 10 day short-term AM program from Ferrymead Historic Park, Christchurch, New Zealand...

Reporting to the Head of UX & Digital Accessibility, the UX Researcher/Designer will play a significant role in this project and related user experience research. Building on existing research, the person in this role will engage with users to confirm their needs, preferences, and behaviors for a unified search system and related sites. They will … Continue reading "User Experience Researcher/Designer at Harvard University"

The other aspect of textbooks that students found very important, at 31 percent (64) or extremely important, at 38 percent (78) was cost. Cost was particularly important for first-generation students. Fifty-nine percent (36) of first-generation students considered cost to be an extremely important factor, compared to twenty-nine percent (42) of continuing-generation students. Strikingly, not a … Continue reading ""Exploring First-Generation Student Experiences with OER Textbooks""

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Companies Missing Big Opportunity to Turn Customer Pain Into Competitive Gain, Says CMO Council Report

Despite overwhelming agreement on the importance of customer experience and word-of-mouth, senior marketers admit their companies are failing to take decisive, company-wide action to integrate customer voice and experience into key business and marketing processes, according to a new study by the Chief Marketing Officer (CMO) Council.
Sponsored by Satmetrix, the Net Promoter Company, the study, titled "Giving Customer Voice More Volume," revealed that a surprising 58 percent of the 480 executives surveyed said their companies do not compensate any employees or executives based on customer loyalty, satisfaction improvements or analytics. Some 38 percent said their companies have no programs in place to track or propagate positive word of mouth among customers. In addition, only 29 percent said their companies rate highly in their ability handle and resolve customer problems or complaints.

The CMO Council study underscores critical deficiencies in the way companies measure, optimize and leverage customer experience to drive loyalty, improve brand value and increase business performance and growth, including:

-- Insufficient availability and aggregation of real-time customer
experience data across touch points that should be shared across the
organization

-- Poor use of customer interactions to collect insights and intelligence
or maximize up-sell and advocacy opportunities

-- Lack of Internet processes and systems to track online word of mouth
and drive customer advocacy

-- Intermittent or deficient monitoring of customer experience that fails
to provide true and timely insights into problems and opportunities

-- Too few compensation programs tied to customer experience, loyalty and
satisfaction gains

"Customer experience is one of the most critical determinants of brand strength and business growth. Yet, most organizations and senior marketers suffer from major blind spots and gaps in the way they interact, handle and respond to customer issues or problems," said CMO Council executive director Donovan Neale-May. "CMOs must assume ownership for the customer experience and establish enterprise-wide measures and disciplines to ensure continuous improvement. We are missing a major opportunity to turn customer pain into competitive gain at every touch point through better use of web and contact center technologies and processes."

Customer listening, learning and leveling are critical qualities that need to be part of an institutionalized corporate culture, notes the CMO Council. Yet, survey data demonstrates that most companies are not taking advantage of these opportunities to drive company-wide performance improvement and business growth. Instead, most companies treat customer interactions around service situations and incidents only as a problem that needs quick resolution:

-- Only 38 percent of companies gather customer insight from customer
engagement situations.

-- Just 32 percent look for ways to turn problems into new sales
opportunities, and only 15 percent introduce new products or services to
further monetize the relationship.

-- Merely 17 percent use the opportunity to identify and cultivate
potential customer champions and advocates.

While companies have a long way to go in turning detractors into brand advocates, senior marketers are clearly aware of the importance of customer experience. In fact, 83 percent of respondents said it is either "essential" or "increasingly important" in driving brand advocacy and business performance. In addition, 84 percent said positive customer experiences and word of mouth have helped their brands and businesses grow. There were 44 percent of respondents who admitted that high-profile negative customer experiences had at some time compromised their brands.

Only 31 percent rate their company's commitment to customer listening highly, but another 35 percent say it is "getting better." Although 34 percent of respondents said their companies have made no changes to the way they track and analyze customer experience in recent years, it can be seen as a positive development that 45 percent of respondents say their companies have taken steps to better integrate and analyze customer data. Another 39 percent said they have increased personalization and intimacy in their customer communications, 20 percent say they have embraced intelligent Internet analytics and 18 percent are capturing real-time information at the "point of pain."

"Companies must become more sophisticated and committed to both leveraging customer experience as a key business metric and instituting company-wide processes that drive improvement," said Laura Brooks, Ph.D. and vice president of research for Satmetrix. "The Net Promoter Score has been proven to be the most reliable customer metric for business growth, but measurement is not an end in itself. Companies need to commit themselves to understanding the key determinants of their score and continuously strive to improve their customer experience competitiveness." Brooks is co-author, with Satmetrix CEO Richard Owen, of a new book, titled "Answering the Ultimate Question," that offers a new operating model for NetPromoter success.

Other key findings of the study include:

-- Nearly two-thirds of companies do not have a formal Voice of Customer
program in place.

-- Only 13 percent of companies have deployed real-time systems to
collect, analyze and distribute customer feedback.

-- While 74 percent say they receive customer feedback via e-mail, only
23 percent say they track and measure the volume and nature of these
messages.

-- Customer voice has gone online, but only 14.5 percent track word of
mouth on the Internet

-- Only 12 percent are using a word-of-mouth marketing platform to drive
online customer advocacy.

Ibiza Experience Compilation mixed by Gabry Ribetti

I decided to work on a javascript canvas experiment where I can drag the mouse and scroll within a map. I got a simple "map" drawing colored squares that can be dragged around. I found a perlin noise library, and made the map look like wavy colors. It was pretty slow at that point, so I rewrote the drawing code so it writes directly into the image data. Now I have a smoothly scrolling wavy thing, but I'm not sure what I'm going to use it for. sproutworks.com/demos/perlin

by: MesotheliomaFirms.comThere are many attorneys around today, some of who specialize in particular areas of law and others that deal with a wide range of legal issues. When it comes to a sensitive and often complicated area such as mesothelioma litigation, it is always advisable to go through a specialist mesothelioma attorney with experience and contacts within this field. Having an

Michael Prosser, a prominent figure in the study of intercultural communication, and distinguished professor of Shanghai International Studies University explains in this article that a major obstacle for Americans to learn about the real China, and the causes of the misunderstandings about China, is the lack of personal experience of the country.

Categoría: Electrónica y Electricidad:Electrónica:Componentes
Aprende a utilizar la tableta de experimentación protoboard o breadboard.

Food groups to avoid or reduce in order to reduce or eliminate inflammation from muscle pain or joint pain.

Being healthy is a way of living. Practical wellness tips for superior health.