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Not just martech: Vendors go all-in on professional services to speed digital transformation

For many sophisticated marketing technology platforms, it is nearly impossible to be a technology-only company.

Please visit Marketing Land for the full article.




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Dot & Key Water Drench Hydrating Hyaluronic Acid Serum Concentrate

As usual, my dilemma for finding the perfect moisturizer has not yet solved. So, after using the hyaluronic acid serum (Marine Hyaluronics) from The Ordinary, this is my second hyaluronic acid serum and I was and was completely unsure of what to expect. The best part is I am writing the review almost a month […]

The post Dot & Key Water Drench Hydrating Hyaluronic Acid Serum Concentrate appeared first on Perfect Skin Care for you.




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How to Stop Getting Sick all the time after a serious illness?

Usually, you are more prone to infections due to a weakened immune system. In my case, my lower body muscles had stiffened up and it had become extremely difficult for me to sit on the floor or squat or even bend for a few seconds. Body needs a lot of rest after undergoing a serious ailment. Instead of pushing the your body, understand the body’s needs and abilities and respect it. This is a temporary phase and it will recover, do not worry. In the meantime, eat healthy and protect your body from all factors which may make you fall sick.

The post How to Stop Getting Sick all the time after a serious illness? appeared first on Perfect Skin Care for you.




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Three Signs of a Miserable Job

Patrick Lencioni, founder and president of The Table Group and author of "The Three Signs of a Miserable Job: A Fable for Managers."




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The End of Customer Service Heroes

Frances Frei and Anne Morriss, authors of "Uncommon Service: How to Win by Putting Customers at the Core of Your Business."




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John Cleese Has a Serious Side

The iconic comedian speaks with HBR's Adi Ignatius about work, life, and, yes, comedy.




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Learning What Wiser Workers Know

Dorothy Leonard, author of "Critical Knowledge Transfer" ​and Harvard Business School professor, on retaining organizational expertise.




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For Better Customer Service, Offer Options, Not Apologies

Jagdip Singh, a professor of marketing at the Weatherhead School of Management at Case Western Reserve University, explains his research team’s new findings about customer satisfaction. He says apologizing is often counterproductive and that offering customers different possible solutions is usually more effective. He discusses what companies can do to help service representatives lead interactions that leave a customer satisfied—whether or not the problem has been solved. Singh’s research is featured in the article "‘Sorry’ Is Not Enough" in the January–February 2018 issue of Harvard Business Review.




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Setting a High Bar for Your Customer Service

Horst Schulze, cofounder of The Ritz-Carlton Hotel Company, started out cleaning ashtrays as a busboy before working his way up through some of the world's best hotels and becoming COO of Ritz-Carlton and later CEO of Capella Hotel Group. He shares the principles of stellar customer service to which he credits his success — and explains how they apply to every business. Schulze is the author of the book "Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise.”




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Cyber Pro Service Launches New Website - Wags-n-Whiskers-Giftbaskets.com - Purveyors of Best of Breed Pet Products

Wags-n-Whiskers-Giftbaskets.com showcases a wide range of gifts and gift baskets dedicated to pet lovers concerned with the health and welfare of their four-legged companions.




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GiftWorksPlus Features New Blog Series to Improve Picture-Taking Skills

GiftWorksPlus, the leader in custom picture frames, is offering a blog series full of tips for improving photography skills.




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Classic Hostess Celebrates Easter! Online Drink Dispenser Retailer Promotes New Easter Entertaining, Decor and Gifting Inventory

Make it the best Easter ever. Decorate with style, entertain with ease and give beautiful unique gifts to create a memorable EGGCELLENT holiday. It is about Family, Eggs and Bunnies of course.




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How to Make the Cardboard BU Mask, Modify an Elipse Mask for Easy On/Off, and Sew a Fabric Mask with Insertable Filter


The video below features three mask tutorials. In the first, industrial designer Eric Strebel's wife shows you how to sew a pleated mask that contains a slot you can slide a filter into; then Strebel shows you how he modified his shop mask for easy on/off; finally, he runs you through making a BU Mask, which is a cardboard mask (designed by Evgeny Maslov, freely downloadble plans at the link) that can also take a replaceable filter.




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Dutch Restaurant's Social Distancing Techniques: Individual Dining Greenhouses, Food Served on Long Planks

Dutch restaurant ETEN, which is part of Amsterdam's Mediamatic Arts Centre, is trialing an innovative approach to social-distancing dining. As reported by Reuters, a series of small greenhouses (max. capacity: 3) has been constructed along the waterfront outside of their restaurant.

Servers wear gloves and facemasks.


Food is served on long planks, so the servers can slide them onto the tables without entering the greenhouses.



Ditto for busing the dishes afterwards.


If I can point out one flaw, it's that the tables need those server-summoning buttons they have in Asia. In the photo below, you can clearly see the two dudes on the right are desperate for refills.

And while the solution is Dutch, the marketing contains a bit of French. "Organisers call the project 'Serres Séparées' (Separate Greenhouses)," Reuters reports, "because they say it sounds better in French."




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Bushfire hazard reduction burn – Tugun Hill Conservation Area

Streets/area affected: Tugun Hill Conservation Area eastern portions, Taperell Drive, Tugun

Region:

Category:

Date: 
Wednesday, July 17, 2019 - 17:00 to Friday, July 19, 2019 - 05:00
planned: 
1
Read more: 

Start: Wednesday 17th July 2019 (weather permitting)
End:  Thursday 18th July 2019 (weather permitting)
Duration: Two days

In partnership with Queensland Fire & Emergency Service, the City will door knock residents adjoining burn locations to provide information regarding bushfire protection and preparedness leading into this year’s fire season. Minimal disruption to residents is expected.Residents with health issues associated with smoke are encouraged to contact the City’s Natural Areas Management Unit on 07 5581 6984.

For more information on the scheduled hazard reduction burn program, visit the Gold Coast Rural Fire Brigade Group website.




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Bushfire hazard reduction burn – Production Ave Reserve, Molendina

Production Ave Reserve, 10A Production Avenue, Molendina

Region:

Category:

Date: 
Tuesday, July 30, 2019 - 17:00 to Wednesday, July 31, 2019 - 03:00
planned: 
1
Read more: 

Start: 7.00am, Tuesday 30 July (weather permitting)
End:  5.00pm, Tuesday 30 July
Duration: 1 day
In partnership with Queensland Fire & Emergency Service, the City will door knock residents adjoining burn locations to provide information regarding bushfire protection and preparedness leading into this year’s fire season. Minimal disruption to residents is expected.Residents with health issues associated with smoke are encouraged to contact the City’s Natural Areas Management Unit on 07 5581 6984.

For more information on the scheduled hazard reduction burn program, visit the Gold Coast Rural Fire Brigade Group website.




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Bushfire hazard reduction burn – Wongawallan Conservation Area

Streets/area affected: Lanes Road, Wongawallan

Region:

Category:

Date: 
Saturday, August 3, 2019 - 09:58 to Thursday, August 8, 2019 - 09:58
planned: 
1
Read more: 

Start <time/date>: 7:00am, Saturday 3rd August (weather permitting)
End <time/date>:  5:00pm, Wednesday 7th August
Duration:   Five days

In partnership with Queensland Fire & Emergency Service, the City will door knock residents adjoining burn locations to provide information regarding bushfire protection and preparedness leading into this year’s fire season. Minimal disruption to residents is expected.Residents with health issues associated with smoke are encouraged to contact the City’s Natural Areas Management Unit on 07 5581 6984.

For more information on the scheduled hazard reduction burn program, visit the Gold Coast Rural Fire Brigade Group website.




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Bushfire hazard reduction burn – Tourmaline Reserve Reedy Creek

Streets/area affected: Tourmaline Reserve, Lot 913 Worchester Terrace, Reedy Creek

Region:

Category:

Date: 
Wednesday, August 14, 2019 - 18:00 to Saturday, August 17, 2019 - 03:00
planned: 
1
Read more: 

Start: 8.00am, Wednesday 14 August (weather permitting)
End: 5.00pm, Friday 16 August (weather permitting)
Duration: Three days

In partnership with Queensland Fire & Emergency Service, the City will door knock residents adjoining burn locations to provide information regarding bushfire protection and preparedness leading into this year’s fire season. Minimal disruption to residents is expected.Residents with health issues associated with smoke are encouraged to contact the City’s Natural Areas Management Unit on 07 5581 6984.

For more information on the scheduled hazard reduction burn program, visit the Gold Coast Rural Fire Brigade Group website.




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Bushfire hazard reduction burn - Coombabah Lakelands Conservation Area

North western portion of Coombabah Lakelands Conservation Area, Lot 201 Shelter Road Coombabah (opposite Myola Court)

Region:

Category:

Date: 
Tuesday, August 27, 2019 - 19:00 to Friday, August 30, 2019 - 03:00
planned: 
1
Read more: 

Start <time/date>: 9am, Tuesday 27 August 2019 (weather permitting)
End <time/date>:  5pm, Thursday 28 August 2019
Duration:  Three days

In partnership with Queensland Fire & Emergency Service, the City will door knock residents adjoining burn locations to provide information regarding bushfire protection and preparedness leading into this year’s fire season. Minimal disruption to residents is expected.Residents with health issues associated with smoke are encouraged to contact the City’s Natural Areas Management Unit on 07 5581 6984.

For more information on the scheduled hazard reduction burn program, visit the Gold Coast Rural Fire Brigade Group website.




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Bushfire hazard reduction burn – King Parrot Reserve, Clagiraba

King Parrot Reserve, 328 Henri Robert Drive, Clagiraba

Region:

Category:

Date: 
Monday, September 2, 2019 - 19:00 to Saturday, September 7, 2019 - 03:00
planned: 
1
Read more: 

Start: 9:00am, Monday 2 September (weather permitting)
End: 5:00pm, Friday 6 September
Duration: 5 days




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Recorded Webinar Series: Collaborate from Home with Microsoft Teams

As a Microsoft Gold Partner, Anders CPAs + Advisors is offering a FREE 2-part recorded webinar series to help jumpstart your company’s remote work efforts using Microsoft Teams.
Webinar 1 – Intro to Work from Home (WFH) Collaboration with Microsoft… Read More

The post Recorded Webinar Series: Collaborate from Home with Microsoft Teams appeared first on Anders CPAs.




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Following Top-Tier Service to Navigate Change for the Greater St. Louis Dental Society

The Situation Where service goes, Meg Stagina will follow. After all, as Executive Director of the Greater St. Louis Dental Society, the recognized professional resource for dentists in both their business and in their patients’ care, she knows a thing or two about how exceeding service standards leads to patient acquisition and retention for her...

The post Following Top-Tier Service to Navigate Change for the Greater St. Louis Dental Society appeared first on Anders CPA.




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Following Top-Tier Service to Navigate Change for the Greater St. Louis Dental Society

The Situation
Where service goes, Meg Stagina will follow. After all, as Executive Director of the Greater St. Louis Dental Society, the recognized professional resource for dentists in both their business and in their patients’ care, she knows a thing… Read More

The post Following Top-Tier Service to Navigate Change for the Greater St. Louis Dental Society appeared first on Anders CPAs.




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Chairman's Challenge: Penn-Del-Jersey Chapter Meets Rep. Dan Meuser

On January 14, 2020, members of NECA’s Penn-Del-Jersey chapter had the opportunity to meet with Rep. Dan Meuser (R-Pa.) and the Secretary of Labor Scalia




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NECA Legislative Top Three 3/13/20: USDOL Preserves Gold Standard Construction Apprenticeships

1. NECA Helps Secure Construction Industry Exemption in Final IRAP Rule

On March 10, 2020, the Department of Labor released the final rule of the Industry-Recognized Apprenticeship Programs (IRAP) regulation. The final rule contains a permanent construction industry exemption, thereby protecting our industry from participation in IRAPs. NECA released a statement thanking the Administration for recognizing that the construction industry has longstanding expertise in the creation and execution of apprenticeships.

NECA’s Look Ahead: NECA strongly advocated for the construction industry’s exemption, with thousands of NECA contractors sending comments to the Department of Labor. By securing this exemption, the long-established, gold standard apprenticeship model that NECA Contractors utilize will remain intact and not be subjected to these parallel programs which will operate with less scrutiny and limited educational requirements.

2. The House Introduces Legislation to Address COVID-19 Outbreak

Washington D.C., like the rest of the nation and world, is responding to the outbreak of the COVID-19 (Coronavirus). On the evening of March 11, President Trump addressed the nation live from the  Oval Office. On Capitol Hill, negotiators continue to work to find a compromise between competing coronavirus response bills.

NECA’s Look Ahead: In response to the crisis, the Senate plans to cancel a previously scheduled recess week. The House will gavel out today and will return to Washington D.C. on March 23, 2020 to finish the negotiations on a final response package. NECA CEO, David Long, released the following statement in response to the legislative and regulatory negotiations: “ NECA government affairs remains fully engaged with Members of Congress, the Department of Labor, and OSHA on how to best handle the COVID-19 outbreak with safety being a top concern for our contractors and their employees. We continue to monitor legislation coming out of Congress to address the economic impact of this outbreak and will inform our contractors on how to best work with the new regulations when they are finalized.”

3. NLRB Chairman Testifies Regarding Funding      

On March 11, 2020, the House Committee on Appropriations held a hearing on the National Labor Relations Board Budget Request for FY 2021. Testifying on behalf of the NLRB was the Honorable John Ring, Chairman of the National Labor Relations Board. The NLRB budget request and justification documents can be found here.

NECA’s Look Ahead: The NLRB’s FY 2021 budget request funds their mission to protect the rights of employees, unions, and employers under the National Labor Relations Act (NLRA). NECA believes that lawmakers should continue to fully fund the NLRB and encourage their leadership to expedite the hiring of their regional offices.




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Observations on KMWorld 2019

At?KMWorld 2019,?three themes emerged with much greater emphasis than in previous years




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Your new year's resolution: Get serious about your consumer data privacy strategy

How an organization responds to CCPA and future-proofs itself against additional laws will dictate how well it will perform for years to come




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Virtual agents can take enterprise service management to new levels

The time is right to focus on the role of virtual agents in improving customers' service experiences




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Global advertising firm moves to Nuxeo Cloud Service

TBWAWorldwide uses content services platform as foundation for "cloud-first" directive




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Investing in modern intelligent content services

There are seven reasons to modernize ECM systems




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Forensic and Litigation Services Group Speaking at MOCPA Fraud & Forensic Accounting Conference

Clay M. Kniepmann, JD, CPA, CFE, Kevin P. Summers, JD, CPA/ABV/CFF, CVA, CDFA, CEPA and Thomas E. Hilton, MSF, CPA/ABV/CFF, CVA, CGMA are speaking at the Missouri Society of Certified Public Accountants (MOCPA) Fraud & Forensic Accounting Conference on November… Read More

The post Forensic and Litigation Services Group Speaking at MOCPA Fraud & Forensic Accounting Conference appeared first on Anders CPAs.



  • Events
  • Forensic and Litigation Services

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AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!




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Transform Customer Service With Next-Gen Knowledge: Why and How

The consumer has spoken. Forrester Research asked 5,000 of them, "What created the biggest pain when you contacted a business for customer service?" They answered lack and consistency of agent knowledge, followed by the difficulty of finding relevant answers on company websites. So, what is driving this dissatisfaction?




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Qlik releases platform that enables users to act quickly on data-driven insights

Increases analytics ROI by closing the gap between insights and action




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Adobe and ServiceNow release platform to improve customer experiences

Connecting marketing and customer service through data and digital workflows




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Preserving your information from digital disasters

Digital disasters create incredible data loss and, sadly, they're on the rise




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ABC to provide all Australians access to Anzac Day services

The ABC will give all Australians, no matter where they are, access to this year’s Anzac Day commemorations, with extensive coverage across its radio, television, digital and social media platforms.




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Public Media serving in the time of a pandemic…

As a member of the Global Task Force for public media, we would like to add our salute to the essential service being provided at this time by public broadcasters around the world. 




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Autocar First Drive: BMW 2-series Gran Coupe Review

Autocar First Drive: BMW 2-series Gran Coupe Review





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Take user privacy seriously, don't collect data without consent: Xiaomi

Xiaomi India Managing Director said that the company does not collect any user data that the user has not explicitly given permission or consent to. He added that in the browser's incognito mode, all user data is completely encrypted and anonymised. He also pointed out that all Mi Browser and Mi Cloud data of Indian users is stored locally in AWS servers in India.




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India to build two more strategic petroleum reserves, says Piyush Goyal

India to build two more strategic petroleum reserves, says Piyush Goyal





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Snapchat buys Looksery, a two-year-old startup that lets you Photoshop your face while you video chat

Looksery is based in San Francisco and it doesn't appear to have raised traditional outside capital. It was started by a Ukrainian team and its CEO is Victor Shaburov.




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Adequate reserve to deal with $20 billion FCNR redemption

Seeking to allay concerns, the sources said that government is ready to redeem $20 billion FCNR-B deposits as there is adequate forex reserves.




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SCCM Pod-172 PCCM: A Closer Look at the Critical Pertussis Study

Carol E. Nicholson, MD, MS, FAAP, is the Project Scientist for the Collaborative Pediatric Critical Care Research Network (CPCCRN) and Program Director for Pediatric Care and Rehabilitation Research (PCCR).




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6 smartphones costing less than Rs 12,000 for heavy users

If you are a heavy smartphone user and are looking for a smartphone that offers higher battery power but are running a tight budget for such a spend, then here are six options that will solve your problem. These fall in the below Rs 12,ooo price range.




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How to use ICICI Bank's voice banking services on Amazon Alexa and Google Assistant

To get the benefit of the voice banking offering, customers need to download the Alexa / Google Assistant and link their ICICI Bank account through a secure two-factor authentication process.




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Conserving cash to dealing with debt: 6 ways you can fight the covid money crisis

Liquidating assets to pay off debts is recommended only if you find it difficult to pay EMIs.




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5 lesser known facts about tax benefits of health insurance

Premium paid towards health insurance for self, family and parents not only provides financial help in case of medical emergencies but also reduces tax liability.




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Mahindra & Mahindra Fin Services to raise up to Rs 475 crore via NCDs

The tenure of the instrument is two years and 364 days from the deemed date of allotment.




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Why do chefs in India continue to serve imitations

Why do chefs in India continue to serve so much pastiche on the plate while pretending it is original work? One reason is that audiences lap it up.