consumer

Survey: UK consumer sentiment during the coronavirus crisis

UK consumers are worried about the economy during the COVID-19 crisis, but less so than in prior weeks.



  • Marketing & Sales Insights

consumer

Survey: US consumer sentiment during the coronavirus crisis

As COVID-19 progresses and some regions begin to reopen, US consumer sentiment is mixed, with many consumers unsure of the future. The next normal is beginning to emerge, and consumers indicate some of their behavioral changes may stick long-term.



  • Marketing & Sales Insights

consumer

Survey: Dutch consumer sentiment during the coronavirus crisis

Dutch consumers are concerned about the duration of the COVID-19 crisis and its consequences for the Dutch economy and public health.



  • Marketing & Sales Insights

consumer

Survey: Portuguese consumer sentiment during the coronavirus crisis

Portuguese consumers are concerned about the health of family members and the economy as a result of COVID-19 and are cutting back on spending.



  • Marketing & Sales Insights

consumer

Quick hits: Consuming consumers and all we consume

Can over-consumption actually save the planet? Are we finally on the downslope of the bottled water craze? And should Al Gore be talking about meat?



  • Wilderness & Resources

consumer

Big fashion companies finally join consumers to stop the massive clothing waste problem

There are smart, innovative alternatives to incinerating and landfilling apparel.



  • Natural Beauty & Fashion

consumer

Eco-friendly dishwashing detergents fall short with consumers

Reduction of dangerous phosphates in cleaners has some protesting lack of cleaning prowess.




consumer

FCA under attack for "comprehensively and scandalously" failing consumers

Regulator rejects claims from Gina Miller's True and Fair Campaign, stating they contain “numerous inaccuracies", as campaigners call on the Chancellor of the Exchequer to review Andrew Bailey's appointment as governor of the Bank of England.




consumer

FCA survey reveals gaps in consumer insurance knowledge and take-up

Regulator publishes findings of its largest research pool with UK consumers.




consumer

Temporary exemptions under Consumer Data Right

24 April 2020

Three-month exemptions have been granted to financial services providers required to share product reference data by 1 July 2020, due to the impact of the COVID-19 pandemic.

The temporary exemptions under the Consumer Data Right, until 1 October, will apply to non-major ADIs, including non-major banks, building societies and credit unions, and extend to non-primary brand products offered by the major banks.

The major banks have been sharing product reference data since July 2019.

Product reference data refers to information about a bank’s rates, fees and features of banking products. 

This data can be used by businesses, such as comparison sites, to compare products in the market.

“The ACCC is granting these exemptions as an acknowledgement of the intense resource requirements of the industry as a result of the COVID-19 pandemic, and in particular non-major banks that may not be able to prioritise this at this time,” ACCC Commissioner Sarah Court said.

“We understand that financial providers are dedicating many resources at present to support their customers, however we do encourage providers to share product reference information on a voluntary basis if they are in a position to do so,” Ms Court said.

Further consultation on Consumer Data Right Rules

A revised draft of the Consumer Data Right Rules have also been published today.

The proposed amendments to the Rules include:

  1. clarifications on the types of accounts in scope for sharing consumer banking data
  2. new rules on the function of the Accreditation Register and Registrar
  3. rules relating to the use of the Consumer Data Right logo.

The proposed amendments following this consultation will come into effect from July 2020.

A copy of the draft revised Rules is available here: ACCC consultation on proposed amendments to the Competition and Consumer (CDR) Rules 2020

Release number: 
82/20
ACCC Infocentre: 

Use this form to make a general enquiry.

Media enquiries: 
Media team - 1300 138 917




consumer

Consumer Data Right Compliance and Enforcement Policy released

8 May 2020

The ACCC and the Office of the Australian Information Commissioner (OAIC) today jointly released the Compliance and Enforcement Policy for the Consumer Data Right.

The Policy outlines the approach that the ACCC and the OAIC have adopted to encourage compliance with, and address breaches of, the Consumer Data Right regulatory framework. The Policy has been developed following consultation with current and future data holders and recipients.

‘‘The Consumer Data Right is an important reform that will give consumers greater access to and control over their data,” ACCC Commissioner Sarah Court said.

“With this important reform come significant and serious safeguards.”

“It is the responsibility of each Consumer Data Right participant to be fully aware of their regulatory obligations or face scrutiny by the ACCC and the OAIC,” Ms Court said.

“Today’s release of the Compliance and Enforcement Policy helps clarify these obligations as people prepare to participate in the Consumer Data Right from July 2020.”

The ACCC and OAIC have adopted a strategic risk-based approach to compliance and enforcement, which focuses on building consumer confidence in the security and integrity of the Consumer Data Right system.

“My office and the ACCC will work in partnership to monitor and actively enforce participants’ compliance with their regulatory obligations, including the privacy safeguards,” Australian Information Commissioner and Privacy Commissioner Angelene Falk said.

“A strong regulatory framework is in place to protect privacy and build public confidence in the Consumer Data Right, and the Compliance and Enforcement Policy released today provides increased certainty about how we will uphold these consumer protections.”

“Economic reforms like the Consumer Data Right which build consumer confidence in the use of their personal information and encourage innovation will be critical to our recovery after the COVID-19 outbreak,” Commissioner Falk said.

The ACCC and OAIC will regularly review the Compliance and Enforcement Policy so that it continues to reflect best practice regulation and evolves with the Consumer Data Right regime.

A copy of the Compliance and Enforcement Policy is available online.

This media release was jointly issued with the Office of the Australian Information Commissioner.

Background

Principles

The ACCC and OAIC will adopt a strategic risk-based approach to compliance and enforcement which recognises the joint regulatory model and a requirement to deal with breaches of the legislation efficiently and effectively. Both agencies will act with integrity, professionalism and in the public interest, guided by the principles of accountability, efficiency, fairness, proportionality and transparency.

Compliance monitoring tools

The ACCC and OAIC will use a wide range of information sources and monitoring tools to assess compliance and identify potential breaches of the Consumer Data Right legislation (including Privacy Safeguards), Consumer Data Right Rules and Data Standards. These sources and tools will include:

  • stakeholder intelligence and complaints
  • business reporting, which will include summaries of Consumer Data Right complaint data
  • audits and assessments
  • information requests and compulsory notices.

Enforcement options

There are a range of enforcement options available to respond to and resolve breaches of the Consumer Data Right legislation (including the Privacy Safeguards), Consumer Data Right Rules and Data Standards. These include:

  • administrative resolutions, whereby a business provides a voluntary written commitment to address a non-compliance issue
  • infringement notices and court-enforceable undertakings
  • suspension or revocation of accreditation by the ACCC (as the accreditor)
  • determination and declarations, using the OAIC’s power to make a determination following an investigation, to either dismiss or substantiate a breach of a Privacy Safeguard or Rule relating to the privacy or confidentiality of Consumer Data Right data
  • court proceedings (which may result in penalties, injunctions and other orders).
Release number: 
93/20
ACCC Infocentre: 

Use this form to make a general enquiry.

Media enquiries: 
Media team - 1300 138 917
Audience




consumer

Advergames Build A Unique Brand Experience With Consumers

Today's hard-to-reach consumers are turning from traditional media to new forms of electronic entertainment, making them more difficult to reach through classic advertising mediums. One way to address this is through advergames.




consumer

The Consumer Push for the Camera Phone

The Consumer Push and Drive for the Camera Phone




consumer

Announcing the World's First and Only Water Shade Canopy Float Kit for Consumer Pop Up Canopies

Until now, standard consumer pop up canopies have been stuck on the shore, but Water Shade LLC has the solution to make your pop up canopy / portable shade float on the water. Introducing The Water Shade Canopy Float Kit!




consumer

Discovering a Dog's Allergies Can Save Consumers Thousands of Dollars in Medication and Vet Bills and Help Contribute to the Well-being of our Pets

Now there is an easy, at-home, cost-effective test to discover the sensitivities that may be causing a dog discomfort. A new consumer test will measure a dog's immune system against 150 food and environmental factors.




consumer

Corporate Whistleblower Center Now Urges A Drug or Medical Device Company Employee to Call Them About Whistleblower Rewards If their Employer Has Not Informed Consumers About Deadly Side Effects

The Corporate Whistleblower Center is urging an employee of a drug or medical device company to call them anytime if they can prove their employer is concealing harmful or deadly side effects because this kind of information could be worth millions.




consumer

Mehalic Law PLLC Launches New Website for Consumer Law, Lemon Law, and Personal Injury Cases

Attorney Jeff Mehalic serves clients in Morgantown, Wheeling, Martinsburg, and nearby West Virginia




consumer

Consumers Sit Down with Consumer Choice Award winner: James Lynch from Commissionaires Newfoundland and Labrador

As CEO, James Lynch is responsible for over 700 employees across the Island and into Labrador. Commissionaires NL is a company specialized in security and investigative services, serving the provincial region. Commissionaires NL is a 4 year winner.




consumer

Consumers Sit Down with Matt O'Brien from Niagara Hamilton Fitness Solutions

Niagara Hamilton Fitness Solutions is a company specialized in quality fitness equipment sales & service, servicing the Golden Horseshoe region. Niagara Hamilton Fitness Solutions wins this year its 1st Consumer Choice Award!




consumer

Peel Region Consumers Meet With Elma Ducic from Hawkestone Crossfit

HAWKESTONE CROSSFIT is a first-year Consumer Choice Award winner in the category of Fitness Centre in the Peel Region. The company has been in business since 2013 and is Peel Region leading Crossfit Fitness Centre.




consumer

Consumers Sit Down with Frederick Lai from All About Eyewear Optical

All About Eyewear Optical specializes in distributing brand name eyewear and providing excellent service, servicing the Bedford, Nova Scotia and Halifax, Nova Scotia region. All About Eyewear Optical wins its first Consumer Choice Award.




consumer

North Vancouver Consumers Sit Down with Pavan Avinashi from Hollyburn Eye Clinic

Hollyburn Eye Clinic is a company specialized in ocular and visual health & eyewear, servicing the North Vancouver region. Hollyburn Eye Clinic wins this year its first Consumer Choice Award.




consumer

Consumers Sit Down with Dr. Barry Winter from Dr. Barry Winter and Associates

Dr. Barry Winter and Associates is specialized in a wide spectrum of eye health care & provision of spectacles and contact lenses, servicing Peel, Etobicoke & GTA region. Dr. Barry Winter and Associates wins this year its 2nd Consumer Choice Award




consumer

GTA Consumers Meet With Sunder Palani from Leslieville Geeks

Leslieville Geeks is a first-year Consumer Choice Award winner. The company has been in business since 2012 and is Toronto's leading TV & Speaker Installation, Home Theatre Design, Meeting Room Solutions, HDMI and CAT6 Wiring Service Provider.




consumer

Atlantic Pro DJ Services Wins Best in Halifax at This Year's Consumer Choice Award Winner 2018!

Atlantic Pro DJ Services is an eight-year Consumer Choice Award winner in the category of Audio Visual Service, in the region of Halifax. The company has been in business since 2001 and is the leader in Audio Visual And DJ Services.




consumer

Koincable Gives Consumers a Quick Look on the Quality Control of HDMI Cables

Koincable shares what happens inside their factory during the quality control process to make sure that all products meet the required specifications.




consumer

GTA Consumers Meet with Luc Coutu from Brock Doors & Windows Ltd.

Brock Doors & Windows Ltd. is a 5-year Consumer Choice Award Winner. The company has been in business since 1990 and it is GTA's leading Window & Door Installation Service Provider.




consumer

Consumers Sit Down with Tetiana Paratchuk from Kitchenland.ca

kitchenland.ca is a company specialized in Kitchen Remodeling & Bathroom Renovation, servicing the Greater Toronto Are & Mississauga region. kitchenland.ca wins this year its 6th Consumer Choice Award.




consumer

Barrie Consumers Meet with Mandi Hayes from Resolution Physiotherapy & IMS Clinic

Resolution Physiotherapy & IMS Clinic is a second year Consumer Choice Award winner in the category of Physiotherapists in the region of Barrie. The company has been in business since 2010 and is Barrie's leading Physiotherapy Service Provider.




consumer

York Region Consumers Meet With Dr. Andrew Scott from Scott Family Chiropractic

Scott Family Chiropractic is a first-year Consumer Choice Award winner in the category of Chiropractors in the region of York. The company has been in business since 1996 and is York Region leading Chiropractic Care Service Provider.




consumer

Vancouver Consumers Sit Down with Dr. Sonia F. Tan, DAOM, RAC, RTCMP from Red Tree Wellness Inc.

Red Tree Wellness Inc is a company specialized in Acupuncture & Chinese and Naturopathic Medicine, servicing the Vancouver region. Red Tree Wellness Inc wins this year its first Consumer Choice Award.




consumer

Consumers Sit Down with Brenda Cowan from The Ear Depot, First Year Winner of the Consumer Choice Award

As owner, Brenda is responsible for helping every client hear every conversation clearly again. The Ear Depot is a company specialized in hearing testing and professional hearing aid fitting, servicing the Peterborough region.




consumer

Consumers Sit Down with Daria Gunn from Humber Bay Physio Inc.

Humber Bay Physio Inc is a company specialized in collaborative multidisciplinary healthcare & BioIdentical Hormone Replacement Therapy, servicing the Etobicoke region. Humber Bay Physio Inc wins this year its second Consumer Choice Award.




consumer

North Vancouver Consumers Sit Down with a Specialist/Practitioner from Blue Sky Physiotherapy & Rehabilitation Center

Blue Sky Physiotherapy & Rehabilitation Center is a company specialized in Physiotherapy & Rehabilitation Services, servicing North Vancouver region. Blue Sky Physiotherapy & Rehabilitation Center wins this year its first Consumer Choice Award.




consumer

Consumers Sit Down with Dr. Nathan Cho from Smile Dental Centre

Smile Dental Centre is a company specialized in Oral Health & Dental Treatments, servicing the London region. Smile Dental Centre wins this year its 7th Consumer Choice Award.




consumer

Guangzhou Kai Chuang Innovative XHits Sports Earphones with Team-Wear features nominated for the Prestigious AWE Award 2018 (The Oscar of Home Appliances and Consumer Electronics Industries in China)

XHits combines ActivHearts™ to create the best Team-Wear earphones with heart rate sensing hearable technology. Team-Wear's features include Team Captain Liaison, Team Mates Interaction, SOS, superb acoustics and IPX5 waterproof.




consumer

Southern Alberta Consumers Meet With Patricia Warner from Bowest Appliances Inc.

Bowest Appliances Inc is a two-year Consumer Choice Award winner in the category of Home Appliance Sales & Service, in the region of Southern Alberta. The company has been in business since 2001 & is Calgary's leader in Major Appliances.




consumer

Northern Alberta Consumers Meet With Erin Harbison from Nomad Roofing

Nomad Roofing is a two-year Consumer Choice Award winner in the category of Roofing, in the region of Northern Alberta.




consumer

Vancouver Consumers Meet With Jo Wang from Cleaning With Love

Cleaning With Love is a two-time Consumer Choice Award winner in the category of Carpet & Rug Cleaning, in the region of Vancouver. The company has been in business since 2003 and is the leader in Luxury Home Cleaning and Carpet Care.




consumer

GTA Consumers Meet with Roman Atsik from Rolltec Rolling Systems Ltd

Rolltec Rolling Systems Ltd is a four-year Consumer Choice Award winner. The company has been in business since 1984 and is Toronto's leading Custom Manufacturer of Retractable Awnings and other Shade Products Provider.




consumer

Greater Toronto Area & Barrie 2018 Consumer Choice Award Winners

Consumer Choice Award is thrilled to announce the 2018 Top Service Providers in their respective sectors for the GTA & Barrie Area.




consumer

Durham Region Consumers Meet With Christopher Knott from Mint Roofing Ltd

Mint Roofing is a 2-year Consumer Choice Award Winner. The company has been in business since 2016 and it is Durham Region leading Residential and Commercial Roofing Service Provider.




consumer

Vancouver Consumers Sit Down with Ali Mozaffari from Iron Age Manufacturing LTD

Iron Age Manufacturing LTD is a company specialized in Manufacturing & Fabricating of custom metal work, servicing the Vancouver region. Iron Age Manufacturing LTD wins this year its 11th Consumer Choice Award.




consumer

Vancouver Consumers Sit Down with John Hutton from Westcoast Moulding & Millwork Limited

Westcoast Moulding & Millwork Limited specializes in Building Supplies & Custom Millwork & Custom Stairs, servicing the Greater Vancouver Region. Westcoast Moulding & Millwork Limited wins this year its 6th Consumer Choice Award




consumer

Consumers Sit Down with Steve Spring from Top Hat Chimney Sweeps

Top Hat Chimney Sweeps is a company specialized in chimney cleaning & repair, servicing the GTA region. Top Hat Chimney Sweeps wins this year its 7th Consumer Choice Award.




consumer

Southern Alberta 2019 Consumer Choice Award Winners

Consumer Choice Award is excited to announce the 2019 Top Service Providers in Central and Southern Alberta.




consumer

New And Free Online Service That Can Help Millions Of Consumers Seeking Information on Freon Leak, R22, Air Purification and Cooling

Did you know that 50,000,000 million Americans suffers from allergies each year.




consumer

Corporate Whistleblower Center Now Urges a Pharmaceutical Company Manager to Call About Rewards If They Have Proof Their Employer Is Hiding Information About a Defective Drug To Consumers or FDA

According to the Corporate Whistleblower Center, "If you work for a drug maker that is concealing extremely vital information about severe side effects regarding their product from consumers and the FDA-please call us at 866-714-6466 about rewards."




consumer

Free Software Solution to Protect Consumers Against Fraudulent Debt Recovery Practices

Debt Resolution Technology to Alleviate Alarming CFPB Findings and Disrupt Debt Settlement Industry




consumer

Student Loans Scams May End Via Free Debt Settlement Technology That Helps Protect Consumers Against Deceptive Debt Recovery Practices

New Online Student Debt Negotiation Tool Could Ease Distressing CFPB Findings and Help Safeguard Consumers Against Fraudulent Debt Settlement Activities