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Keeping It Personal With Natural Language Processing

Look at your organization and consider the unstructured text or audio data you gather and the possible revelations it may hold. That data reflects the voices of those you serve and holds the potential to help you deliver better experiences, improve quality of care and enrich human engagement. There are powerful stories to be told from your unstructured text data. And the best way for you to find them is with natural language processing.




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Everything Old Is New Again

I'm entranced by old technologies being rediscovered, repurposed, and reinvented. Just think, the term artificial intelligence (AI) entered the language in 1956 and you can trace natural language processing (NLP) back to Alan Turing's work starting in 1950. Text analytics has its antecedents in data mining. Data mining itself has a long history, all the way back to Thomas Bayes, who died in 1761, and his eponymous theorem that still informs algorithms regarding inference, probability, and predictions.




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Text Analytics and Natural Language Processing: Knowledge Management?s Next Frontier

Text analytics and natural language processing are not new concepts. Most knowledge management professionals have been grappling with these technologies for years. From the KM perspective, these technologies share the same fundamental purpose: They help get the right information to employees at the right time.




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AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!




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From ?Searching? to ?Finding?: How AI is Unlocking the Power of Unstructured Data

Unstructured data, which comprises almost 80% of any enterprise's data, holds untapped value when it comes to addressing challenges and embracing opportunities.




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3 Things to Know Before Starting Your AI Journey

AI-Powered Search Engines?referred to as "Insight Engines" by Gartner and "Cognitive Search" by Forrester?can deliver significant value to organizations these days, provided certain risks are avoided.




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Understand. Anticipate. Improve. How Cognitive Computing Is Revolutionizing Knowledge Management

For decades, organizations have tried to unlock the collective knowledge contained within their people and systems. And the challenge is getting harder, since every year, massive amounts of additional information are created for people to share. We've reached a point at which individuals are unable consume, understand, or even find half the information that is available to them.




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AI Guidelines for Businesses: Using AI in Your Own Company

Artificial intelligence (AI) is one?if not the?key technology of our decade. Technological advances in this field are not only fundamentally changing our economies, industries and markets, but are also exerting enormous influence on traditional business practices, many of which will disappear, while others will be transformed or completely reinvented.




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Transform Customer Service With Next-Gen Knowledge: Why and How

The consumer has spoken. Forrester Research asked 5,000 of them, "What created the biggest pain when you contacted a business for customer service?" They answered lack and consistency of agent knowledge, followed by the difficulty of finding relevant answers on company websites. So, what is driving this dissatisfaction?




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Take a Bow for the Next Generation KM

There may be several generations that a KM system appeals to in different ways, but there are no generational differences when it comes to expecting high quality customer service and knowledgeable agents.




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Worker Injured by Falling Pipe Should Have Been Granted Summary Judgment

A New York appellate court ruled that a worker injured in an accident caused by a falling pipe should have been granted summary judgment on his Labor Law claim. Case: Jara-Salazar…




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Supreme Court Upholds Finding of Compensability for Worker's Knee Injury

West Virginia’s Supreme Court upheld a finding of compensability for a worker with a knee injury. Case: P&G Tabler Station v. Hiett, No. 23-703, 10/30/2024, published. Facts: David Hiett worked for P&G Tabler…




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Injured Worker Not Entitled to Underinsured Motorist Coverage

The Missouri Court of Appeals upheld a determination that a worker was not entitled to underinsured motorist benefits for an on-the-job injury caused by an inattentive driver. Case: Preston v. Progressive…




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WCRI Webinar to Review Study of Attorney Impact

The Workers Compensation Research Institute is holding a webinar on Nov. 21 to discuss findings from a recent study of the impact of attorney representation on claim payments. Bogdan Sayvch The…




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Governor Appoints Heather Jordan WCA Director

New Mexico Gov. Michelle Lujan Grisham appointed Heather Jordan as the new director of the Workers' Compensation Administration, effective immediately. Heather Jordan Jordan succeeds Robert Doucette, who will serve as cabinet…




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Roofing Worker Gets Enhanced Award for Employer's Safety Violation

An Ohio appellate court upheld an enhanced award of benefits to an injured roofing worker for his employer’s violation of a specific safety requirement. Mauricio Rivera worked for Prime Roof Solutions…




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Bien-Être Simple’s Vibrant Branding and Web Design by Impulso

Bien-Être Simple’s Vibrant Branding and Web Design by Impulso

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Explore Bien-Être Simple’s engaging branding and web design by Studio Impulso, blending accessibility and modern aesthetics.

Bien-Être Simple (BÊS) has long been a trusted source for accessible content on mental and physical health. Recently, the media platform underwent a comprehensive rebrand led by Studio Impulso, transforming its digital presence with a vibrant, fresh, and friendly identity. The result is a visual language that breaks down barriers, ensuring health topics remain approachable and free from stigma.

Studio Impulso’s primary goal was to redefine how Bien-Être Simple communicates with its audience. The design had to feel like a safe, welcoming space, reflecting the platform’s mission of inclusivity. Every aspect, from the color palette to the web layout, was chosen to convey warmth and accessibility. The new branding signals that tough conversations about health can be approached with compassion and openness.

Color Palette: A Mix of Vibrancy and Comfort

Color plays a crucial role in this rebrand. The selected hues are bright yet calming, striking a balance between energy and comfort. Shades of blue instill a sense of trust and calm, while pops of green and yellow bring a playful edge, representing hope and vitality. This thoughtful combination ensures the platform is both visually engaging and emotionally resonant, making health topics feel less intimidating.

Typography in the new design reflects a clean and modern sensibility. Sans-serif fonts dominate, chosen for their readability across screens. Paired with strategic use of bold and light weights, the text hierarchy is clear, making it easy for users to navigate the content. The font choices align with the platform’s mission: to deliver crucial information in the most digestible way possible.

A User-Centric Web Experience

The redesigned website, crafted by Studio Impulso, prioritizes user experience. Clean lines, intuitive navigation, and ample white space ensure that visitors can easily access articles and resources. The layout is responsive, adapting beautifully to various devices, a necessity for a platform dedicated to being universally accessible. Smooth transitions and interactive elements guide the user without feeling overwhelming.

The new visual identity and web design make Bien-Être Simple a standout in the health and wellness space. It’s a masterclass in how design can drive inclusivity and encourage meaningful engagement. Studio Impulso has successfully balanced creativity with clarity, delivering a look that embodies Bien-Être Simple’s core values.

For more details on this inspiring project, visit Studio Impulso’s portfolio at http://studioimpulso.com.

Branding and web design artifacts

Credits




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Now you can own this rare collector’s edition book set of wildlife fine art photography

Wildlife photography fans now have a unique opportunity to own a true collector’s piece from renowned wildlife photographer David Lloyd. For the first time, David...

The post Now you can own this rare collector’s edition book set of wildlife fine art photography appeared first on DIY Photography.








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Web Fonts, Dingbats, Icons, and Unicode

Yesterday, Cameron Koczon shared a link to the dingbat font, Pictos, by the talented, Drew Wilson. Cameron predicted that dingbats will soon be everywhere. Symbol fonts, yes, I thought. Dingbats? No, thanks. Jason Santa Maria replied:

@FictiveCameron I hope not, dingbat fonts sort of spit in the face of accessibility and semantics at the moment. We need better options.

Jason rightly pointed out the accessibility and semantic problems with dingbats. By mapping icons to letters or numbers in the character map, they are represented on the page by that icon. That’s what Pictos does. For example, by typing an ‘a’ on your keyboard, and setting Pictos as the font-face for that letter, the Pictos anchor icon is displayed.

Other folks suggested SVG and JS might be better, and other more novel workarounds to hide content from assistive technology like screen readers. All interesting, but either not workable in my view, or just a bit awkward.

Ralf Herrmann has an elegant CSS example that works well in Safari.

Falling down with CSS text-replacement

A CSS solution in an article from Pictos creator, Drew Wilson, relies on the fact that most of his icons are mapped to a character that forms part of the common name for that symbol. The article uses the delete icon as an example which is mapped to ‘d’. Using :before and :after pseudo-elements, Drew suggests you can kind-of wrangle the markup into something sort-of semantic. However, it starts to fall down fast. For example, a check mark (tick) is mapped to ‘3’. There’s nothing semantic about that. Clever replacement techniques just hide the evidence. It’s a hack. There’s nothing wrong with a hack here and there (as box model veterans well know) but the ends have to justify the means. The end of this story is not good as a VoiceOver test by Scott at Filament Group shows. In fairness to Drew Wilson, though, he goes on to say if in doubt, do it the old way, using his font to create a background image and deploy with a negative text-indent.

I agreed with Jason, and mentioned a half-formed idea:

@jasonsantamaria that’s exactly what I was thinking. Proper unicode mapping if possible, perhaps?

The conversation continued, and thanks to Jason, helped me refine the idea into this post.

Jon Hicks flagged a common problem for some Windows users where certain Unicode characters are displayed as ‘missing character’ glyphs depending on what character it is. I think most of the problems with dingbats or missing Unicode characters can be solved with web fonts and Unicode.

Rising with Unicode and web fonts

I’d love to be able to use custom icons via optimised web fonts. I want to do so accessibly and semantically, and have optimised font files. This is how it could be done:

  1. Map the icons in the font to the existing Unicode code points for those symbols wherever possible.

    Unicode code points already exist for many common symbols. Fonts could be tiny, fast, stand-alone symbol fonts. Existing typefaces could also be extended to contain symbols that match the style of individual widths, variants, slopes, and weights. Imagine a set of Clarendon or Gotham symbols for a moment. Wouldn’t that be a joy to behold?

    There may be a possibility that private code points could be used if a code-point does not exist for a symbol we need. Type designers, iconographers, and foundries might agree a common set of extended symbols. Alternatively, they could be proposed for inclusion in Unicode.

  2. Include the font with font-face.

    This assumes ubiquitous support (as any use of dingbats does) — we’re very nearly there. WOFF is coming to Safari and with a bit more campaigning we may even see WOFF on iPad soon.

  3. In HTML, reference the Unicode code points in UTF-8 using numeric character references.

    Unicode characters have corresponding numerical references. Named entities may not be rendered by XML parsers. Sean Coates reminded me that in many Cocoa apps in OS X the character map is accessible via a simple CMD+ALT+t shortcut. Ralf Herrmann mentioned that unicode characters ‘…have “speaking” descriptions (like Leftwards Arrow) and fall back nicely to system fonts.’

Limitations

  1. Accessibility: Limited Unicode / entity support in assistive devices.

    My friend and colleague, Jon Gibbins’s old tests in JAWS 7 show some of the inconsistencies. It seems some characters are read out, some ignored completely, and some read as a question mark. Not great, but perhaps Jon will post more about this in the future.

    Elizabeth Pyatt at Penn State university did some dingbat tests in screen readers. For real Unicode symbols, there are pronunciation files that increase the character repertoire of screen readers, like this file for phonetic characters. Symbols would benefit from one.

  2. Web fonts: font-face not supported.

    If font-face is not supported on certain devices like mobile phones, falling back to system fonts is problematic. Unicode symbols may not be present in any system fonts. If they are, for many designers, they will almost certainly be stylistically suboptimal. It is possible to detect font-face using the Paul Irish technique. Perhaps there could be a way to swap Unicode for images if font-face is not present.

Now, next, and a caveat

I can’t recommend using dingbats like Pictos, but the icons sure are useful as images. Beautifully crafted icon sets as carefully crafted fonts could be very useful for rapidly creating image icons for different resolution devices like the iPhone 4, and iPad.

Perhaps we could try and formulate a standard set of commonly used icons using the Unicode symbols range as a starting point. I’ve struggled to find a better visual list of the existing symbols than this Unicode symbol chart from Johannes Knabe.

Icons in fonts as Unicode symbols needs further testing in assistive devices and using font-face.

Last, but not least, I feel a bit cheeky making these suggestions. A little knowledge is a dangerous thing. Combine it with a bit of imagination, and it can be lethal. I have a limited knowledge about how fonts are created, and about Unicode. The real work would be done by others with deeper knowledge than I. I’d be fascinated to hear from Unicode, accessibility, or font experts to see if this is possible. I hope so. It feels to me like a much more elegant and sustainable solution for scalable icons than dingbat fonts.

For more on Unicode, read this long, but excellent, article recommended by my colleague, Andrei, the architect of Unicode and internationalization support in PHP 6: The Absolute Minimum Every Software Developer Absolutely, Positively Must Know About Unicode and Character Sets.




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Web Design as Narrative Architecture

Stories are everywhere. When they don’t exist we make up the narrative — we join the dots. We make cognitive leaps and fill in the bits of a story that are implied or missing. The same goes for websites. We make quick judgements based on a glimpse. Then we delve deeper. The narrative unfolds, or we create one as we browse.

Mark Bernstein penned Beyond Usability and Design: The Narrative Web for A List Apart in 2001. He wrote, ‘the reader’s journey through our site is a narrative experience’. I agreed wholeheartedly: Websites are narrative spaces where stories can be enacted, or emerge.

Henry Jenkins, Director of Comparative Media Studies, and Professor of Literature at MIT, wrote Game Design as Narrative Architecture. He suggested we think of game designers, ‘less as storytellers than as narrative architects’. I agree, and I think web designers are narrative architects, too. (Along with all the multitude of other roles we assume.) Much of what Henry Jenkins wrote applies to modern web design. In particular, he describes two kinds of narratives in game design that are relevant to us:

Enacted narratives are those where:

[…] the story itself may be structured around the character’s movement through space and the features of the environment may retard or accelerate that plot trajectory.

Sites like Amazon, New Adventures, or your portfolio are enacted narrative spaces: Shops or service brochures that want the audience to move through the site towards a specific set of actions like buying something or initiating contact.

Emergent narratives are those where:

[…] spaces are designed to be rich with narrative potential, enabling the story-constructing activity of players.

Sites like Flickr, Twitter, or Dribbble are emergent narrative spaces: Web applications that encourage their audience use the tools at their disposal to tell their own story. The audience defines how they want to use the narrative space, often with surprising results.

We often build both kinds of narrative spaces. Right now, my friends and I at Analog are working on Mapalong, a new maps-based app that’s just launched into private beta. At its heart Mapalong is about telling our stories. It’s one big map with a set of tools to view the world, add places, share them, and see the places others share. The aim is to help people tell their stories. We want to use three ideas to help you do that: Space (recording places, and annotating them), data (importing stuff we create elsewhere), and time (plotting our journeys, and recording all the places, people, and memories along the way). We know that people will find novel uses for the tools in Mapalong. In fact, we want them to because it will help us refine and build better tools. We work in an agile way because that’s the only way to design an emerging narrative space. Without realising it we’ve become architects of a narrative space, and you probably are, too.

Many projects like shops or brochure sites have fixed costs and objectives. They want to guide the audience to a specific set of actions. The site needs to be an enacted narrative space. Ideally, designers would observe behaviour and iterate. Failing that, a healthy dose of empathy can serve. Every site seeks to teach, educate, or inform. So, a bit of knowledge about people’s learning styles can be useful. I once did a course in one to one and small group training with the Chartered Institute of Personnel and Development. It introduced me to Peter Honey and Alan Mumford’s model which describes four different learning styles that are useful for us to know. I paraphrase:

  1. Activists like learning as they go; getting stuck in and working it out. They enjoy the here and now, and are happy to be dominated by immediate experiences. They are open-minded, not sceptical, and this tends to make them enthusiastic about anything new.
  2. Reflectors like being guided with time to take it all in and perhaps return later. They like to stand back to ponder experiences and observe them from many different perspectives. They collect data, both first hand and from others, and prefer to think about it thoroughly before coming to a conclusion.
  3. Theorists to understand and make logical sense of things before they leap in. They think problems through in a vertical, step-by-step logical way. They assimilate disparate facts into coherent theories.
  4. Pragmatists like practical applications of ideas, experiments, and results. They like trying out ideas, theories and techniques to see if they work in practice. They positively search out new ideas and take the first opportunity to experiment with applications.

Usually people share two or more of these qualities. The weight of each can vary depending on the context. So how might learning styles manifest themselves in web browsing behaviour?

  • Activists like to explore, learn as they go, and wander the site working it out. They need good in-context navigation to keep exploring. For example, signposts to related information are optimal for activists. They can just keep going, and going, and exploring until sated.
  • Reflectors are patient and thoughtful. They like to ponder, read, reflect, then decide. Guided tours to orientate them in emergent sites can be a great help. Saving shopping baskets for later, and remembering sessions in enacted sites can also help them.
  • Theorists want logic. Documentation. An understanding of what the site is, and what they might get from it. Clear, detailed information helps a theorist, whatever the space they’re in.
  • Pragmatists get stuck in like activists, but evaluate quickly, and test their assumptions. They are quick, and can be helped by uncluttered concise information, and contextual, logical tools.

An understanding of interactive narrative types and a bit of knowledge about learning styles can be useful concepts for us to bear in mind. I also think they warrant inclusion as part of an articulate designer’s language of web design. If Henry Jenkins is right about games designers, I think he could also be right about web designers: we are narrative architects, designing spaces where stories are told.

The original version of this article first appeared as ‘Jack A Nory’ alongside other, infinitely more excellent articles, in the New Adventures paper of January 2011. It is reproduced with the kind permission of the irrepressible Simon Collison. For a short time, the paper is still available as a PDF!

—∞—




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We, Who Are Web Designers

In 2003, my wife Lowri and I went to a christening party. We were friends of the hosts but we knew almost no-one else there. Sitting next to me was a thirty-something woman and her husband, both dressed in the corporate ‘smart casual’ uniform: Jersey, knitwear, and ready-faded jeans for her, formal shoes and tucked-in formal shirt for him (plus the jeans of course; that’s the casual bit). Both appeared polite, neutral, and neat in every respect.

I smiled and said hello, and asked how they knew our hosts. The conversation stalled pretty quickly the way all conversations will when only one participant is engaged. I persevered, asked about their children who they mentioned, trying to be a good friend to our hosts by being friendly to other guests. It must have prompted her to reciprocate. With reluctant interest she asked the default question: ‘What do you do?’ I paused, uncertain for a second. ‘I’m a web designer’ I managed after a bit of nervous confusion at what exactly it was that I did. Her face managed to drop even as she smiled condescendingly. ‘Oh. White backgrounds!’ she replied with a mixture of scorn and delight. I paused. ‘Much of the time’, I nodded with an attempt at a self-deprecating smile, trying to maintain the camaraderie of the occasion. ‘What do you do?’ I asked, curious to see where her dismissal was coming from. ‘I’m the creative director for … agency’ she said smugly, overbearingly confident in the knowledge that she had a trump card, and had played it. The conversation was over.

I’d like to say her reaction didn’t matter to me, but it did. It stung to be regarded so disdainfully by someone who I would naturally have considered a colleague. I thought to try and explain. To mention how I started in print, too. To find out why she had such little respect for web design, but that was me wanting to be understood. I already knew why. Anything I said would sound defensive. She may have been rude, but at least she was honest.

I am a web designer. I neither concentrate on the party venue, food, music, guest list, or entertainment, but on it all. On the feeling people enter with and walk away remembering. That’s my job. It’s probably yours too.

I’m self-actualised, without the stamp of approval from any guild, curriculum authority, or academic institution. I’m web taught. Colleague taught. Empirically taught. Tempered by over fifteen years of failed experiments on late nights with misbehaving browsers. I learnt how to create venues because none existed. I learnt what music to play for the people I wanted at the event, and how to keep them entertained when they arrived. I empathised, failed, re-empathised, and did it again. I make sites that work. That’s my certificate. That’s my validation.

I try, just like you, to imbue my practice with an abiding sense of responsibility for the universality of the Web as Tim Berners-Lee described it. After all, it’s that very universality that’s allowed our profession and the Web to thrive. From the founding of the W3C in 1994, to Mosaic shipping with <img> tag support in 1993, to the Web Standards Project in 1998, and the CSS Zen Garden in 2003, those who care have been instrumental in shaping the Web. Web designers included. In more recent times I look to the web type revolution, driven and curated by both web designers, developers, and the typography community. Again, we’re teaching ourselves. The venues are open to all, and getting more amazing by the day.

Apart from the sites we’ve built, all the best peripheral resources that support our work are made by us. We’ve contributed vast amounts of code to our collective toolkit. We’ve created inspirational conferences like Brooklyn Beta, New Adventures, Web Directions, Build, An Event Apart, dConstruct, and Webstock. As a group, we’ve produced, written-for, and supported forward-thinking magazines like A List Apart, 8 Faces, Smashing Mag, and The Manual. We’ve written the books that distill our knowledge either independently or with publishers from our own community like Five Simple Steps and A Book Apart. We’ve created services and tools like jQuery, Fontdeck, Typekit, Hashgrid, Teuxdeux, and Firebug. That’s just a sample. There’s so many I haven’t mentioned. We did these things. What an extraordinary industry.

I know I flushed with anger and embarrassment that day at the christening party. Afterwards, I started to look a little deeper into what I do. I started to ask what exactly it means to be a web designer. I started to realise how extraordinary our community is. How extraordinary this profession is that we’ve created. How good the work is that we do. How delightful it is when it does work; for audiences, clients, and us. How fantastic it is that I help build the Web. Long may that feeling last. May it never go away. There’s so much still to learn, create, and make. This is my our party. Hi, I’m Jon; my friends and I are making Mapalong, and I’m a web designer.




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I’ve shot at this location a few times but for some reason...



I’ve shot at this location a few times but for some reason I’ve never seen it from the other side. Literal proof that shooting with other creatives gives you new perspective. ???? (at Toronto, Ontario)




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BIG NEWS: My custom Lightroom presets are now available and 50%...



BIG NEWS: My custom Lightroom presets are now available and 50% off for a limited time with discount code HOLIDAY50. Link in profile!

This collection includes two styles (Everyday and Clean) that I use to edit every shot on this feed. I can’t wait to see what you all do with them! Stay tuned to my upcoming tutorials on how to put the presets to good use. ???? (at Toronto, Ontario)




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I like the philosophy behind shooting with primes; that a...



I like the philosophy behind shooting with primes; that a photographer shouldn’t stand still but instead, continuously move closer, further, lower, or higher relative to his/her subject as a means of establishing a deeper connection. ????????

Save 50% on my custom Lightroom presets with HOLIDAY50. Link in profile. (at Toronto, Ontario)




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Lights, camera, action. ???? — A few more days left to get 50% off...



Lights, camera, action. ????

A few more days left to get 50% off my custom Lightroom presets! Link in profile. (at Toronto, Ontario)




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And while we’re in the process of missing European...



And while we’re in the process of missing European architecture… ????

4 more days left to catch my Lightroom presets for 50% off! ⌛️ (at Copenhagen, Denmark)




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This is from my favourite shoot/photoset of all time. It was...



This is from my favourite shoot/photoset of all time. It was spontaneous, serendipitous, and simply beautiful. ☂️
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The edit: After applying my preset (I used Clean for this one), I bumped up the exposure and desaturated the yellows/oranges a bit. As a finishing touch, I used a graduated filter to brighten the top a bit and a radial filter on @sllychn to brighten and sharpen the focal point. That’s it! ✨ (at Toronto, Ontario)




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Merry Xmas everyone! It’s giveaway time! ???????? . Thank you to...



Merry Xmas everyone! It’s giveaway time! ????????
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Thank you to all those who participated in my preset giveaway this week! The support makes all the hard work and extra effort worth it!
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Without further ado, the randomly drawn winners of my custom Lightroom presets are @l9lee @rchellau @bokeh.jay! Congrats and check your DMs soon for details! ????
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You still have until tomorrow to grab my presets (which this shot was edited with) for 50% off! They’ll be going back to regular price after so don’t miss out! ???? (at Toronto, Ontario)




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I’ve gone subway hopping for photos in every city...



I’ve gone subway hopping for photos in every city I’ve been to except the one I live in. ???? (at Toronto, Ontario)




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I took this shot about a year ago when I had a very different...



I took this shot about a year ago when I had a very different editing style. A ton of faded blacks and, believe it or not, a subtle green tint (unknowingly inherited from the preset I was using at the time). Re-editing it now, I’m happy with the way my style has evolved, though I can already sense that I’m on the brink of evolving it again. And I’m okay with that. ???? (at London, United Kingdom)




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This might as well be a Herschel ad. ???? (at London, United...



This might as well be a Herschel ad. ???? (at London, United Kingdom)




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A lot to look forward to in 2017. How did 2016 treat you: ???? or...



A lot to look forward to in 2017. How did 2016 treat you: ???? or ????? (at San Francisco, California)




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Four days from now I’ll be boarding a one way flight to...



Four days from now I’ll be boarding a one way flight to San Francisco to take on the next evolution of my role at @shopify. Leaving the city that I’ve called home my entire life and the people who have defined everything I am was one of the most uncomfortable decisions I’ve ever had to make. But this wouldn’t be the first time I’ve chased discomfort in my career.
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I wrote about my ongoing pursuit for discomfort this morning in hopes of inspiring others to do the things that scare and challenge them this year. You can find the link in my profile.
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Happy 2017! ????
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????: @jonasll (at San Francisco, California)




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Quick survey: on average, what time is it when you check...



Quick survey: on average, what time is it when you check Instagram for the first time on any given day? (Be sure to include your timezone!)
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PS: Thank you for all the incredible support on yesterday’s announcement. ❤️ (at Toronto, Ontario)




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Building Digital Tools Without the Hype

I had a fantastic conversation with Jem Sophia today (our first actual conversation after years of talking online!) who pointed me in the direction of this fantastic article. I love the sentiment and the metaphor. Creating software to scratch an itch without any ambitions of ScAlInG and turning it into a capitalistic enterprise.




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Web Design Services Market Is Going to Boom

The market Study is segmented by key regions which is accelerating the marketization.




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How to Change Your iPhone's DNS Servers

Just like in Mac OS X, you can change the DNS servers on your iPhone. This can significantly speed up Safari and other iPhone apps that use the Internet. For a general introduction to DNS, and to learn why you would want to change the DNS servers on your iPhone, see How to Change Your Mac's DNS Servers.

Before we start, you should know a couple things about how iOS handles DNS. First, these instructions only work for Wi-Fi connections - iOS does not allow you to change the DNS servers when connected to cellular networks. Also, the changes are network specific, so you'll need to change the DNS servers every time you connect to a new wireless network. The good news is that iOS remembers the settings, so you won't have to do anything the second time you connect to a network.

Here's how to change your iPhone's DNS servers:

  1. From the iPhone's home screen, tap Settings.

  2. Tap Wi-Fi. The screen shown below appears. The available wireless networks in range of your iPhone appear, as shown below.

  3. Find your wireless network in the list, and then click the arrow. The screen shown below appears.

  4. Tap the DNS field.

  5. Delete the current DNS servers, and enter the new DNS servers. (If you enter more than one DNS server, be sure sure to separate the servers with commas.)
    • To use OpenDNS, enter 208.67.222.222 and 208.67.220.220
    • To use Google DNS, enter 8.8.8.8 and 8.8.4.4
  6. Test your new DNS servers to make sure they're working.

That's it! You've updated your iPhone's DNS servers!

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Meet Your Macinstructor

Matt Cone, the author of Master Your Mac, has been a Mac user for over 20 years. A former ghost writer for some of Apple's most notable instructors, Cone founded Macinstruct in 1999, a site with OS X tutorials that boasts hundreds of thousands of unique visitors per month. You can email him at: matt@macinstruct.com.




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Controlling AirPort Network Access with Time Limits

If you own an AirPort base station, you can use the Timed Access feature to control the days and times when users access the Internet. This could come in handy in a variety of situations. For example, if you own a cafe and provide free wi-fi access, you can configure the AirPort to block all access to the Internet when your business is closed. And if you have children, you can set time limits for specific devices in your home.

There are two ways to use the timed access feature. You can create a default allow policy to allow all devices to access the Internet at any time, and then specify custom schedules for specific devices. Or you can create a default deny policy to prevent all devices from accessing the Internet according the schedule you specify, and then exempt specific devices by creating custom schedules.

Here's how to control AirPort network access with time limits:

  1. Open the AirPort Utility application. (It's in Applications → Utilities.) The window shown below appears.

  2. Click the AirPort Extreme's icon. The status pop-up window appears.

  3. Click Edit. The settings window appears.

  4. Select the Network tab. The window shown below appears.

  5. Select the Enable Access Control checkbox.

  6. Click Timed Access Control. The window shown below appears.

  7. Select the Unlimited (default) option. By default, this allows all of the devices connected to your AirPort to access the Internet all day, every day, but you can change this to block Internet access for all devices (except the ones you specify later) during the times you set.

  8. If you'd like to limit the days and times that a specific device can access the Internet, click the + button under the Wireless Clients field. The window shown below appears.

  9. Enter a name for the device in the Description field.

  10. Enter the device's MAC address in the MAC Address field. You can use the following tutorials to find the device's MAC address.

  11. Use the + button under the Wireless Access Times field to create a schedule for this device's Internet access.

  12. Once you've added all of your devices and customized the schedules, click Save.

  13. Click Update. The AirPort will restart to apply the changes.

Congratulations! You have successfully set time limits for the devices connecting to your AirPort network. The schedule you created is effective immediately.

Meet Your Macinstructor

Matt Cone, the author of Master Your Mac, has been a Mac user for over 20 years. A former ghost writer for some of Apple's most notable instructors, Cone founded Macinstruct in 1999, a site with OS X tutorials that boasts hundreds of thousands of unique visitors per month. You can email him at: matt@macinstruct.com.




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Tell Your iPhone to Forget a Wireless Network

When you connect an iPhone to a wi-fi network, the iPhone remembers that network and will automatically attempt to connect to it in the future. This is a great feature for wi-fi networks you trust and use frequently. But mistakes happen. If you connect to the wrong network at a coffee shop, your iPhone will automatically attempt to join that network every time you visit the coffee shop in the future. And if the password for a known network changes, your iPhone might have trouble connecting to it.

What's the solution? Telling your iPhone to forget the wi-fi network. Forgetting a network will remove the network's password and prevent your iPhone from joining it automatically in the future.

Here's how to tell your iPhone to forget a wireless network:

  1. From the home screen, tap Settings.

  2. Tap Wi-Fi. The window shown below appears.

  3. Locate the wireless network you want the iPhone to forget, and then tap the blue arrow next to the network name. The window shown below appears.

  4. Tap Forget this Network. The iPhone will forget the wireless network.

You have successfully told your iPhone to forget the wi-fi network. The iPhone will not attempt to connect to the network in the future. And if the network required a password, that password has been forgotten.

Related Articles


Meet Your Macinstructor

Matt Cone, the author of Master Your Mac, has been a Mac user for over 20 years. A former ghost writer for some of Apple's most notable instructors, Cone founded Macinstruct in 1999, a site with OS X tutorials that boasts hundreds of thousands of unique visitors per month. You can email him at: matt@macinstruct.com.




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Make Your iPhone Ask to Join Wi-Fi Networks

By default, your iPhone automatically connects to known wi-fi networks. (To stop an iPhone from automatically connecting, you can tell your iPhone to forget a wi-fi network.) But what happens if you take your iPhone to a new location? You'll need to manually connect your iPhone to a wi-fi network.

That's a hassle. But if you have the foresight and inclination, you can save yourself time in the future by making your iPhone ask to join wi-fi networks when no known networks are available. Instead of having to open settings to join a network, you'll be able to easily select a network from an on-screen prompt.

Here's how to make your iPhone ask to join wi-fi networks:

  1. From the home screen, tap Settings.

  2. Tap Wi-Fi. The window shown below appears.

  3. Move the Ask to Join Networks slider to the On position.

  4. The next time you're in a location with no known networks, your iPhone will prompt you to connect to an available wi-fi network, as shown below.

In the future, this prompt will be displayed when no known networks are available. (To actually see the prompt, you'll need to do something that requires network access, like try to check your email or open a webpage.) To connect to a wi-fi network, select a network and enter a password, if one is required.

Related Articles


Meet Your Macinstructor

Matt Cone, the author of Master Your Mac, has been a Mac user for over 20 years. A former ghost writer for some of Apple's most notable instructors, Cone founded Macinstruct in 1999, a site with OS X tutorials that boasts hundreds of thousands of unique visitors per month. You can email him at: matt@macinstruct.com.




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How to Connect an iPhone to a Wi-Fi Network

If you're a new iPhone owner, one of the first things you'll want to learn how to do is connect your iPhone to a wireless network. That's because there are certain times when your cellular data connection just won't cut it, even if you're lucky enough to have an unlimited data plan. Using Facetime, downloading content from iTunes, and even surfing the web can be painfully slow without a wi-fi connection.

Fortunately, it's a relatively simple process to connect an iPhone to a wi-fi network. Just be sure to commit this process to memory, because it's something you'll need to do over and over again, unless you set your iPhone to automatically detect and prompt you to connect to wi-fi networks.

Here's how to connect an iPhone to a wi-fi network:

  1. From the home screen, tap Settings.

  2. Tap Wi-Fi. The window shown below appears.

  3. Verify that the Wi-Fi slider is in the On position. This allows your iPhone to detect and connect to wireless networks.

  4. Tap the wireless network you want to join. If the network is not password protected, the iPhone will connect immediately.

  5. If the wireless network you selected is protected with a password, you will be prompted to enter a password, as shown below. Enter the password and then click Join to connect to the network.

  6. If the wireless network you selected is protected with a captive portal, you will be prompted to enter a password, or a username and password combination. These are increasingly common in hotels, airports, and on college campuses.

Congratulations! Your iPhone is now connected to the wi-fi network. From now on, the iPhone will automatically connect to this network when it is in range. If you accidentally selected the wrong wi-fi network, you can tell your iPhone to forget it.

How to Tell if Your iPhone is Connected to a Wi-Fi Network

There are several indicators you can use to verify that your iPhone is connected to a wi-fi network. The easiest way to visually check to the status bar in the upper-left corner of the iPhone's screen. The wi-fi symbol is displayed when you are connected to a network, as shown below.

If you're curious about which wi-fi network the iPhone is connected to, open the Wi-Fi settings. The network name is displayed in the sidebar, and a checkmark is also displayed next to the connected network, as shown above.

Related Articles


Meet Your Macinstructor

Matt Cone, the author of Master Your Mac, has been a Mac user for over 20 years. A former ghost writer for some of Apple's most notable instructors, Cone founded Macinstruct in 1999, a site with OS X tutorials that boasts hundreds of thousands of unique visitors per month. You can email him at: matt@macinstruct.com.




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Jesse Chehak, Near Big Water

Jesse Chehak
Near Big Water, Utah, 2010
Website - JesseChehak.com

Born in Tarzana, California, Jesse Chehak studied photography and Art History at Sarah Lawrence College and is currently pursuing a MFA at the University of Arizona. Chehak has exhibited his large format prints in galleries and project spaces including Bruce Silverstein (New York), Danese (New York) and the Durham Art Guild (Durham, North Carolina.) He is currently seeking funding to publish his first monograph, Fool's Gold, and a gallery to exhibit and distribute the completed print edition. In 2005, Chehak joined M.A.P. and began executing commercial campaigns and editorial features for clients, including The New York Times, Wallpaper*, Newsweek, GQ, Ogilvy & Mather, Saatchi & Saatchi, Digitas, and others. Chehak has received notable attention for his work, including PDN30 in 2005, The Magenta Foundation's Flash Forward in 2007, a Baum Nomination in 2008, and AP25. He lives in Tucson and Los Angeles.




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David Wolf, Oranges and Stones

David Wolf
Oranges and Stones, , 2012
Website - DavidWolfPhotographs.com

David Wolf is a devoted film photographer, making both color and black and white prints by hand in the traditional darkroom. His work has been exhibited internationally at such venues as Aperture, The Griffin Museum of Photography, the Photographic Center Northwest, the Lishui International Photography Festival in China, and the Salon de la Photo during Paris Photo. David’s photographs have been acquired by a variety of private and institutional collections, including the Bibliotheque nationale de France, Paris; the Prentice and Paul Sack Photographic Trust of the Museum of Modern Art, San Francisco; the Santa Barbara Museum of Art; and the deCordova Sculpture Park and Museum, Lincoln, MA. He recently won top honors in both the International Photography Awards and the Grand Prix de la Decouverte, International Fine Art Photography Competition. His work has appeared in such publications as Harper’s, aCurator, and Fraction Magazine. A Boston native and Brown University graduate, David now calls San Francisco home, where his work is represented by Corden|Potts Gallery.




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Abelardo Morell, Camera Obscura: Early Morning View of the East Side of Midtown Manhattan

Abelardo Morell
Camera Obscura: Early Morning View of the East Side of Midtown Manhattan, , 2014
Website - AbelardoMorell.net

Abelardo Morell was born in Havana, Cuba in 1948. He immigrated to the United States with his parents in 1962. Morell received his undergraduate degree in 1977 from Bowdoin College and an MFA from The Yale University School of Art in 1981. In 1997 he received an honorary degree from Bowdoin College.

His publications include a photographic illustration of Alice’s Adventures in Wonderland (1998) by Dutton Children’s Books, A Camera in a Room (1995) by Smithsonian Press, A Book of Books (2002) and Camera Obscura (2004) by Bulfinch Press and Abelardo Morell (2005), published by Phaidon Press. Recent publications include a limited edition book by The Museum of Modern Art in New York of his Cliché Verre images with a text by Oliver Sacks.

His work has been collected and shown in many galleries, institutions and museums, including the Museum of Modern Art, The Whitney Museum of American Art, the Metropolitan Art Museum in New York, The Chicago Art Institute, The San Francisco Museum of Modern Art, The Houston Museum of Art, The Boston Museum of Fine Art, The Victoria & Albert Museum and over seventy other museums in the United States and abroad. A retrospective of his work organized jointly by the Art Institute of Chicago, The Getty in Los Angeles and The High Museum in Atlanta closed in May 2014 after a year of travel. Abelardo will be having his first show at the Edwynn Houk Gallery in New York opening October 23, 2014 and will run until December 20, 2014 featuring a selection of new pictures.




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"I always hated that word—marketing—and I hate it now. Because for me, and this may sound simplistic,..."

““I always hated that word—marketing—and I hate it now. Because for me, and this may sound simplistic, the key to marketing is to make something people want. When they want it, they buy it. When they buy it, you have sales. So the product has to speak. The product is what markets things.””

- Interview with Tom Ford.




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"What is deceptive, especially in the West, is our assumption that repetitive and mindless jobs are..."

What is deceptive, especially in the West, is our assumption that repetitive and mindless jobs are dehumanizing. On the other hand, the jobs that require us to use the abilities that are uniquely human, we assume to be humanizing. This is not necessarily true. The determining factor is not so much the nature of our jobs, but for whom they serve.

‘Burnout’ is a result of consuming yourself for something other than yourself. You could be burnt out for an abstract concept, ideal, or even nothing (predicament). You end up burning yourself as fuel for something or someone else. This is what feels dehumanizing. In repetitive physical jobs, you could burn out your body for something other than yourself. In creative jobs, you could burn out your soul. Either way, it would be dehumanizing. Completely mindless jobs and incessantly mindful jobs could both be harmful to us.



- Dsyke Suematsu from his white paper discussed at Why Ad People Burn Out.