ProSystem fx Practice Management puts you in control of your firm with just a few clicks to improve your processes and profitability.

You get all the tools you need to manage your firm:

• firm and employee dashhboard,
• time and expense entry,
• billing and invoicing,
• accounts receivable,
• project management,
• contact management,
• reporting,
• marketing tools to generate mass emails, labels and letters

Three levels of ProSystem fx Practice Management are available:

Basic Edition -	More features than any comparable tax and accounting billing package.
Office Edition -	The Microsoft® Sequel Express solution.
Enterprise Edition -	The optimal Microsoft® Sequel solution.

Download the brochure:

• ProSystem fx Practice Management - Basic
• ProSystem fx Practice Management - Office/Enterprise

If you would like more details about this product, or would like to order a copy online, please click here.

Your business is e-volving at a rapid pace and the tax implications are often overwhelming. It's complex, and you know you need to stay connected, but how? CCH is once again providing you with leading edge solutions and is proud to bring you the first authoritative reference book of it's kind: GST and E-Commerce: Planning and Risk Management. You'll find volumes of basic and detailed information in one convenient, targeted source. It will connect you with relevant, critical information about GST/HST in Canada. If you're doing business online, or advising someone who does, you need this book!

Target Audience

• Companies that sell or distribute products or services through the Internet
• Companies that purchase or consume products or services that are supplied through the Internet
• Companies that promote or advertise through the Internet
• Companies that do anything remotely by electronic means, including remote hosting, data backup, transmission, remote access to software or servers, remote security, and remote file sharing

Features include:

• Comprehensive discussion of the manner in which the GST applies to e-commerce activities of every nature
• Detailed review of CRA e-commerce rulings and formal administrative policies issued in the past five years
• Discussion of CRA policy imperatives and the manner in which these imperatives impact on the taxation of e-commerce
• Identification of e-commerce trends, limitations, anomalous results and outstanding issues to be resolved
• Focus on threshold and other contentious issues including jurisdictional issues
• Discussion of carrying on business and permanent establishment tests in the e-commerce environment
• Discussion of audit patterns and leading exposure issues
• Exploration of planning opportunities for resident and non-resident businesses

Each topic includes a review of the current legislation and Canada Revenue Agency rulings and other documents.

Table of Contents

• Chapter 1 – Overview of the Book and Evolution of E-Commerce GST Rules
• Chapter 2 – Overview of the GST
• Chapter 3 – Characterization of Supply
• Chapter 4 – Single Versus Multiple Supplies
• Chapter 5 – Place of Supply
• Chapter 6 – Zero-Rating
• Chapter 7 – GST Registration and the Non-Resident Override
• Chapter 8 – Permanent Establishment Issues
• Chapter 9 – Carrying on Business in Canada
• Chapter 10 – Agency
• Chapter 11 – Introduction to the Rulings Chapters
• Chapter 12 – Advertising Services
• Chapter 13 – Third Party Sales of Goods
• Chapter 14 – Software and Software Related Offerings
• Chapter 15 – Telecommunication Services

  If you would like more details about this product, or would like to order a copy online, please click here.

  
  
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Author:  Bert L. Swain, CPA

Developed through 30 years of experience in auditing practice for clients in a broad spectrum of industries, the CPA's Guide to Management Letter Comments provides literally hundreds of management comment examples for numerous situations that that are encountered by real firms working with real clients. Beginning with an example of the actual opening paragraph of a management letter, this compendium continues through all critical areas encountered during an audit and ends with suggested closing paragraphs so that even a first-time management letter preparer can produce a high-quality final product like a well-seasoned auditor.

All of the management comment letter text in the book is provided on a free companion CD-ROM in folders that correspond to the chapters in the book where the text appears.

• Opening for Letter
• Cash
• Investments
• Accounts Receivable
• Inventory
• Fixed Assets
• Sales, Invoicing, and Revenue
• Purchasing and Expenses
• Accounts Payable
• Payroll
• Taxes
• Insurance Coverage
• Equity
• Grants
• Organizational/Governance Structure
• Administrative Issues
• Computer Systems
• Annual Audit and Client Cooperation
• Miscellaneous (e.g., Accrual Basis of Accounting, Restricted Funds Review Needed)
• SAS-99 and the Sarbanes-Oxley Act of 2002
• Closing for Letter
• The Auditor's Communication with Those Charged with Governance

9780808039136    6" x 9"     312 pages

Related Products

U.S. Master Tax Guide (2015)
INTERNAL REVENUE CODE: Income, Estate, Gift, Employment and Excise Taxes (Winter 2015 Edition)
Income Tax Regulations (Winter 2015 Edition), December 2014 (U.S.)
State Tax Handbook (2015)
U.S. Master Depreciation Guide (2015)
Affordable Care Act – Law, Regulatory Explanation and Analysis (2015) (U.S.)

If you would like more details about this product, or would like to order a copy online, please click here.

Author: Bert L. Swain, CPA

Developed through 30 years of experience in auditing practice for clients in a broad spectrum of industries, the CPA's Guide to Management Letter Comments provides literally hundreds of management comment examples for numerous situations that that are encountered by real firms working with real clients. Beginning with an example of the actual opening paragraph of a management letter, this compendium continues through all critical areas encountered during an audit and ends with suggested closing paragraphs so that even a first-time management letter preparer can produce a high-quality final product like a well-seasoned auditor.

All of the management comments letter text in the book is provided on a free companion CD-ROM in folders that correspond to the chapters in the book where the text appears.

• Opening for Letter
• Cash
• Investments
• Accounts Receivable
• Inventory
• Fixed Assets
• Sales, Invoicing, and Revenue
• Purchasing and Expenses
• Accounts Payable
• Payroll
• Taxes
• Insurance Coverage
• Equity
• Grants
• Organizational/Governance Structure
• Administrative Issues
• Computer Systems
• Annual Audit and Client Cooperation
• Miscellaneous (e.g., Accrual Basis of Accounting, Restricted Funds Review Needed)
• SAS-99 and the Sarbanes-Oxley Act of 2002
• Closing for Letter
• The Auditor's Communication with Those Charged with Governance

312 pages

If you would like more details about this product, or would like to order a copy online, please click here.

Jae K. Shim, PhD,
Joel G. Siegel, Ph.D., CPA,
Nick Dauber, MS, CPA

A comprehensive source of practical solutions, strategies, techniques, procedures, and formulas covering all key aspects of accounting and financial management. Its examples, checklists, step-by-step instructions, and other practical working tools simplify complex financial management issues and give CFOs, corporate financial managers, and controller’s quick answers to day-to-day questions.

The Handbook covers important developments in government rules, accounting procedures, taxation and information technology. It includes references to relevant topics of the FASB Accounting Standards Codification references, as well as Accounting Standards Updates. The practical, hands-on guidance helps diagnose a firm's financial health, boost financial results, avoid unpleasant surprises, cut costs, and make financial decisions with confidence.

This edition also includes a free, back-of-the book CD-ROM containing searchable PDFs of each chapter, along with the following Excel forms:

- Capital Budgeting: Advice of Project Change Form
- Capital Budgeting: Appropriation Request Form
- Capital Budgeting: Economic Feasibility Study for a New Information System
- Capital Budgeting: Initial Cash Outlay and Operating Costs Checklist for a New Information System
- Capital Budgeting: Lease Versus Purchase Evaluation Report
- Capital Budgeting: Project Application Form
- Internal Control: Internal Control Assessment Form
- Internal Control: Computer Applications
- Checklist: Medium to Large Business
- Internal Control: Financial Reporting Information Systems and Controls Checklist — Medium to Large Business
- Variance Analysis: Daily Labor Mix Report
- Variance Analysis: Daily Material Usage Report by Week
- Variance Analysis: Labor Performance Report
- Variance Analysis: Monthly Material Variance Report
- Variance Analysis: Marketing Performance Report for a Regional Sales Manager
- Variance Analysis: Marketing Performance Report for a Vice-President

Related Products

U.S. Master Tax Guide (2015)
INTERNAL REVENUE CODE: Income, Estate, Gift, Employment and Excise Taxes (Winter 2015 Edition)
Income Tax Regulations (Winter 2015 Edition), December 2014 (U.S.)
State Tax Handbook (2015)
U.S. Master Depreciation Guide (2015)
Affordable

If you would like more details about this product, or would like to order a copy online, please click here.

A comprehensive source of practical solutions, strategies, techniques, procedures, and formulas covering all key aspects of accounting and financial management.  Its examples, checklists, step-by-step instructions, and other practical working tools simplify complex financial management issues and give you answers to day-to-day questions.  

The Handbook covers important developments in government rules, accounting procedures, taxation and information technology. It includes references to relevant topics of the FASB Accounting Standards Codification references, as well as Accounting Standards Updates. The practical, hands-on guidance helps diagnose a firm's financial health, boost financial results, avoid unpleasant surprises, cut costs, and make financial decisions with confidence.

This edition also includes a free CD-ROM containing searchable PDFs of each chapter, along with the following Excel forms:

-    Capital Budgeting: Advice of Project Change Form
-    Capital Budgeting: Appropriation Request Form
-    Capital Budgeting: Economic Feasibility Study for a New Information System
-    Capital Budgeting: Initial Cash Outlay and Operating Costs Checklist for a New Information System
-    Capital Budgeting: Lease Versus Purchase Evaluation Report
-    Capital Budgeting: Project Application Form
-    Internal Control: Internal Control Assessment Form
-    Internal Control: Computer Applications
-    Checklist: Medium to Large Business
-    Internal Control: Financial Reporting Information Systems and Controls Checklist — Medium to Large Business
-    Variance Analysis: Daily Labor Mix Report
-    Variance Analysis: Daily Material Usage Report by Week
-    Variance Analysis: Labor Performance Report
-    Variance Analysis: Monthly Material Variance Report
-    Variance Analysis: Marketing Performance Report for a Regional Sales Manager
-    Variance Analysis: Marketing Performance Report for a Vice-President

If you would like more details about this product, or would like to order a copy online, please click here.

Available: June 2012

A comprehensive source of practical solutions, strategies, techniques, procedures, and formulas covering all key aspects of accounting and financial management.  Its examples, checklists, step-by-step instructions, and other practical working tools simplify complex financial management issues and give you answers to day-to-day questions. 

The Handbook covers important developments in government rules, accounting procedures, taxation and information technology. It includes references to relevant topics of the FASB Accounting Standards Codification references, as well as Accounting Standards Updates. The practical, hands-on guidance helps diagnose a firm's financial health, boost financial results, avoid unpleasant surprises, cut costs, and make financial decisions with confidence.

This edition also includes a free CD-ROM containing searchable PDFs of each chapter, along with the following Excel forms:

• Capital Budgeting: Advice of Project Change Form
• Capital Budgeting: Appropriation Request Form
• Capital Budgeting: Economic Feasibility Study for a New Information System
• Capital Budgeting: Initial Cash Outlay and Operating Costs Checklist for a New Information System
• Capital Budgeting: Lease Versus Purchase Evaluation Report
• Capital Budgeting: Project Application Form
• Internal Control: Internal Control Assessment Form
• Internal Control: Computer Applications
• Checklist: Medium to Large Business
• Internal Control: Financial Reporting Information Systems and Controls Checklist — Medium to Large Business
• Variance Analysis: Daily Labor Mix Report
• Variance Analysis: Daily Material Usage Report by Week
• Variance Analysis: Labor Performance Report
• Variance Analysis: Monthly Material Variance Report
• Variance Analysis: Marketing Performance Report for a Regional Sales Manager
• Variance Analysis: Marketing Performance Report for a Vice-President

Related books:

• Practical Guide to Corporate Taxation (U.S.)
• Almanac of Business & Industrial Financial Ratios (2012)
• U.S. Master Tax Guide®, 2012

 

If you would like more details about this product, or would like to order a copy online, please click here.

Published: November 2012

Canadian Securities Regulatory Requirements Applicable to Non-Resident Broker-Dealers, Advisers and Investment Fund Managers provides foreign securities and investment firms with essential information they need about Canadian securities regulatory licensing requirements.

Written with Canada’s top securities law experts at McCarthy Tétrault LLP, this resource serves as a comprehensive guide to foreign securities and investment firms seeking Canadian clients. In short, anyone who has clients conducting securities business in Canada will require this resource. Foreign investment managers will also require this information to act as an investment fund manager in Canada.

The book covers topics that should be addressed by non-residents before trading securities or providing investment advice to any person or company within Canada.

What's included:

• Dealer registration
• Adviser registration
• Investment fund manager registration
• Prospectus requirements

If you would like more details about this product, or would like to order a copy online, please click here.

Comprehensive how-to book that guides the reader on performing risk management-based audits. The book covers the Enterprise Risk Management Integrated Framework issued by the Committee of Sponsoring Organizations (COSO).

Following the passage of Sarbanes-Oxley and its strict corporate governance and accountability provisions, developing better risk management techniques is becoming more important in meeting higher audit committee expectations.

The first part of the Auditor's Risk Management Guide provides a broad understanding of corporate governance, ERM principles, and different auditing approaches. It also provides step-by-step instructions on how to execute the risk management-based audit, including frequently asked questions.

The second part of the book is devoted to detailed case studies that illustrate the risk management-based audit methodology and tools in different scenarios, beginning with a business risk assessment and working through common audit areas such as closing the books, accounts payable, and accounts receivable. Practice Pointers and Observations throughout provide additional commentary to assist the reader in understanding the methodology.

A free CD-ROM is included with the book provides electronic versions of the various work programs, checklists, and other tools in the book.

PART I: Risk Management-Based Auditing
1.      Overview of Enterprise Risk Management
2.      The Enterprise Risk Management Funnel
3.      Evolution of Auditing Approaches
4.      Strategy: The Beginning of the Journey
5.      Risk Assessment: Business Level
6.      Risk Assessment Qualification Techniques
7.      Entity-Level Control
8.      Risk Assessment: Process Level
9.      Process Design Phase
10.      Testing Phase
11.      Risk Infrastructure Assessment
12.      Action Planning Phase: The Real Value
13.      Monitoring and Follow-Up
14.      Auditing the ERM Process
15.      The Future of Risk Management-Based Auditing
16.     Frequently Asked Questions

PART II: Case Studies
17.  Case Study: Business Risk Assessment
18.  Case Study: Risk Management Infrastructure
19.  Case Study: Close the Books
20.  Case Study: Inventory
21.  Case Study: Procurement
22.  Case Study: Accounts Payable and Disbursements
23.  Case Study: Accounts Receivable and Collections
24.  Case Study: Quality Assurance
25.  Case Study: Payroll and Relat

If you would like more details about this product, or would like to order a copy online, please click here.

In our current economic environment lawyers, both in in-house and external counsel, need to apply stronger and more transparent legal project management practices.  To ensure legal matters are handled efficiently, and to meet the needs and expectations of the business, in-house counsel need to partner with the business, and with external counsel, to scope, plan, staff and monitor the work. This webinar will provide an introduction to the primary elements of legal project management and discuss the benefits LPM can produce for in-house counsel in working with the business, and when working with external counsel. However, implementing LPM often means changing the way we practice.  This is not easy. We will look at the issues and challenges in getting a team to engage in this new approach and provide strategies for success.  The panel will include both internal and external counsel and will discuss real implementation scenarios and issues.

Key Learning Objectives:

• Understand the professional obligations to adopt legal project management practices;
• Understand the benefits of legal project management working within an organization and for an in-house team working with external counsel;
• Understand the basic components of legal project management;
• Understand the different approaches to preparing budgets and estimates; and
• Be aware of the issues and challenges in implementing LPM.

If you would like more details about this product, or would like to order a copy online, please click here.

Online Resource

Rotch Library - NA680.B533 2019

Online Resource

Quick Facts for Payroll Managers 2010 will help you save time in your day-to-day tasks.

The 2010 edition contains handy "desktop" information such as:q

• Payroll Calendar, weeks are numbered to enable easy calculations
• Charts covering Federal and Provincial labour standards
• Personal income tax data
• CPP/QPP exemptions
• Employment insurance and Workers' Compensation information
• Section on reporting requirements

Publication date: February 2010

If you would like more details about this product, or would like to order a copy online, please click here.

Payroll Management Guide helps you resolve day-to-day payroll issues and guides you in effective payroll planning. This reporter instructs you on how to implement proactive, efficient payroll procedures while ensuring compliance with federal, state, and local requirements.

The Internet version includes the time-saving tool Paycheck Calculator, providing the ability to perform Gross-to-Net and Net-to-Gross calculations, tax-free bonus calculations, dual year calculations, Federal W-4 and state exemption certificate creation, and more!

If you would like more details about this product, or would like to order a copy online, please click here.

Pay Yourself First: Financial Strategies for the Owner/Manager will show you how to minimize your taxes and maximize the return on your business investments. Written specifically for the small business owner and manager, it explores essential areas of finance and accounting for your small business and provides simple, practical advice on making your money work for you and avoiding possible pitfalls.

 

Topics covered:

• Starting a business
• Setting-up and administering a workable financial process
• Extracting money from the business in ways that are most advantageous to you and the business
• Income splitting for family businesses
• Family trusts
• Retiring entrepreneurs

If you would like more details about this product, or would like to order a copy online, please click here.

This monthly newsletter with its breaking news stories, practical articles, and economic indicators will have strong appeal to small and medium-sized company owners, HR managers, and business people alike.

Included free with the purchase of Canadian Business Management Manual.

Updated monthly.

Related Products

• Canadian Business Management Manual and Government Assistance Manual – COMBO
• Government Assistance Manual

  If you would like more details about this product, or would like to order a copy online, please click here.

  
  
  Full Article
  
  

Internet Solutions for HR Managers sets the standard for the Canadian HR professional. It is the only guide you will need to conduct free Internet research on critical Canadian HR topics. In addition, it provides you with a strategic and practical approach to address key issues. National in scope, it also offers cost-effective solutions for your organization to help you in your day-to-day decision-making process.

The Internet is creating a revolution in HR management, including recruitment, benchmarking, networking, and information gathering. Internet Solutions for HR Managers provides practical, immediately useful information on how to adapt to these new challenges and opportunities and realize the time and cost savings that the new technology brings.

Features include:

• Comprehensive listing of the top HR-related website facilitates basic Internet research and saves time
• Internet recruiting case study gives readers a realistic and salient understanding of how organizations can benefit from Internet recruiting
• Links to valuable sample forms and policies save time for HR Managers in creating their own forms and policies where the information is easy to customize
• Benchmarking information assists HR Managers in calculating their bottom line HR administration costs in an effort to become more strategic and cost effective

About the Authors
Edward B. Harvey, PhD, is a well-known specialist in the fields of valuing diversity, program development, and designing innovative strategies for effective HR management. Harvey is also currently a Professor at the University of Toronto.

John H. Blakely, MIR, is a specialist in HR policy and planning, compensation, pay equity, equal opportunities and managing diversity. Blakely presently works as a Compensation Advisor for a large organization in British Columbia and has co-authored two other titles for CCH Canadian.

Katherine A. Lee, MIR, is a Senior Researcher and Analyst for the leading HR web information portal, www.hr.com, and is a specialist in analyzing product development and industry trends within the eHR space.

If you would like more details about this product, or would like to order a copy online, please click here.

Implementing Best Practices in Human Resources Management will help you to realize the full potential of your department's role in your organization and maximize the positive impact on your business. It ensures that employees and managers understand your organization's expectations, policies, and practices. It helps you become the internal organizational expert, drawing senior management to your proactive approach to HR strategies and confirming how HR is instrumental in helping the organization flourish. It also develops methods for implementing successful HR strategies that will impact the organization's culture, business objectives, and overall success.

Features include:

• Concise discussions of major HR terms and concepts
• Current trends and benefits
• Discussion on definitions
• Procedures for implementation
• Role of HR practitioners and any barriers or pitfalls they might face
• Sample policies
• "Best practice" information
• Over 400 pages of value

Topics covered:

• Alcohol and drug addiction
• Attendance management
• Auditing the HR function
• Benchmarking
• Ethics
• Career management
• Change management
• Coaching
• Competency
• Conflict management
• Employee involvement
• Employee opinion surveys
• Employee testing
• Employee turnover
• Employment contracts
• Employment cycle
• Flexible work practices
• HR Metrics
• Intellectual capital
• Learning organization
• Management development
• Mission statements
• Organizational design
• Performance management process
• Recruitment and selection
• Redundancy/downsizing
• Reward Management/compensation policies
• Stress management
• Terminations
• Virtual organization

If you would like more details about this product, or would like to order a copy online, please click here.

In response to many requests from subscribers, we have created this value-packed combo. Both are widely regarded as essential publications for all organizations. Canadian Business Management Manual provides practical guidance and information for business managers covering a wide range of key topics. Government Assistance Manual offers comprehensive guidance to hundreds of federal and provincial government assistance programs for Canadian business.

Includes monthly newsletter, Management Matters.

If you would like more details about this product, or would like to order a copy online, please click here.

Just about every area that can affect a business is covered in this practical information source. Designed for business managers, Canadian Business Management Manual will be helpful to anyone who is responsible for managing a large or small organization or a particular area of a business. It gives you easy-to-read information on a wide range of business and human resources issues, along with examples, checklists, and procedures.

Topics covered:

• Facts and figures (CPI and Lending Rates)
• Start-ups
• Planning
• Financing and Finance
• Insurance
• Marketing
• Intellectual Property
• E-Commerce
• Commercial Law
• Director and Officer Liability/Corporate Governance
• Franchising
• Environmental Management
• Business Failure – Written by Frank Bennett
• Human Resource Quick Facts
• Statutory Deductions and Remittances
• Labour Standards
• Human Rights
• Privacy
• Workplace Health & Safety
• Workers' Compensation
• Taxation Quick Facts
• Income Tax
• Sales Tax
• Capital Taxes
• New Developments

Includes monthly newsletter, Management Matters.

Related Products

• Canadian Business Management Manual and Government Assistance Manual – COMBO
• Government Assistance Manual

If you would like more details about this product, or would like to order a copy online, please click here.

This handy, pocket-sized reference guide is an ideal resource for managers in both union and non-union environments. Basic Supervisory Management and Labour Relations provides practical advice on how to effectively handle day-to-day supervisory issues.

If you would like more details about this product, or would like to order a copy online, please click here.

"today's session provided great insight to the importance of developing a formal program and continuous evaluation of the program"

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Webinar information current as of June 12, 2008

This archived webinar will help you learn techniques and strategies to ensure your company has the leadership it needs in the years ahead. With these skills you can help your business overcome the negativity caused by attrition of senior managers, address the anxieties of managers fast-tracked to senior roles, and tackle problems caused by the loss of intellectual capital and organizational memory. Our goal is to help you manage this transition with a clear strategy and organization.

Learn how to:  

• Gain insight into your own negotiation style
• Take necessary steps to effectively prepare for negotiation
• Negotiate as part of a team
• Read non-verbal communication
• Develop skills to influence others
• Employ key strategies to build trust and gain respect for your ideas
• Overcome objections and resolve issues
• Manage difficult interactions and build positive relationships

Speaker

Wayne Rawcliffe, B.A., B.Ed., MBA, CHRP, RODC, is the founder and principal consultant at Senga Consulting Inc. He is recognized for bringing humour, positive energy, creativity and a wealth of ideas to his work with clients in discovering and implementing measureable solutions. As a facilitator, instructor and coach Wayne’s clients benefit from over 25 years of organizational effectiveness experience in improving individual, team and organizational performance. Wayne has worked extensively with all levels of leadership in public, private and not for profit sector organizations to successfully develop and implement organizational improvement initiatives. As an active member of the business community, Wayne is involved with the Vancouver Board of Trade, BC Human Resource Management Association, Vancouver Enterprise Forum, BC Organizational Development Network, High Impact Network and the International Registry of Organizational Development Professionals and is a contributing editor of CCH Canadian Ltd. Ultimate HR Manual, Western Edition.

Format

The following is required to access the archived webinar:

• Flash Player installed in your computer
• an Internet connection
• a sound card

This archived webinar will include:

• PowerPoint presentation with slides
• Speaker and facilitator voice-over pres

  If you would like more details about this product, or would like to order a copy online, please click here.

  
  
  Full Article
  
  

"The content and models for this session on "How to Implement Performance Management Programs" were extremely relevant and will be immediately applicable in our municipal government environment. Thank you for providing useful tools we can incorporate to enhance our organization's performance management process."

"This session was very well presented with relevant material for professionals whose goal is to development a performance management program with a strategic impact on their organization."

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Webinar information current as of December 4, 2008 

Performance management is one of the most complex and demanding issues facing HR practitioners today. An organization’s need for effectiveness or competitive advantage and an individual’s need for recognition, development and job satisfaction can often create a dynamic paradox in the design and management of an effective program. Contemporary models of performance management are now overturning long-held assumptions and methodologies. Competence, creativity and technical understanding are fundamental to designing and implementing a model that is right for your organization. This archived webinar offers a unique opportunity to tap into a wealth of practical experience from two seasoned consultants and practitioners who have extensive international expertise in the subject.

Learn how to:

• Build the foundation for performance management
• Overcome implementation challenges
• Benchmark against emerging best practices

Speakers

Sue Traynor is the Head of Leadership Development at Transport for London in the UK. She is responsible for the alignment of the strategy underpinning performance management, leadership development and the active management of talent in order to support the vision and strategic goals of the organization. Sue works to develop capability at the senior level by raising standards of leadership and creating targeted interventions designed to support the performance goals of both current and future leaders in the organization.

Bill Bradford is a Senior Consultant with Performance Management Consultants. He has extensive experience in all aspects of hum

If you would like more details about this product, or would like to order a copy online, please click here.

"Good discussion of issues and examples of how to handle challenging situations."

"Very informative with practical applications."

- Maja Winter, Webinar Participant

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Webinar information current as of June 17, 2008  

This archived webinar is designed to help you learn techniques and strategies not only for diffusing others but for managing your own emotions at these challenging moments. With these skills, you’ll be able to tackle everything from figuring out your own triggers and what your body language conveys, to boundary setting during a challenging conversation, to finding the right time and place to initiate a difficult interaction. Our goal is to help you keep your cool and approach those difficult situations with more confidence, so you resolve them more effectively and show your employees that you’re proactive in creating a tension-free workplace.

Learn how to:

• Manage yourself during difficult interactions
• Be proactive vs. reactive
• Understand your triggers and sync your body language to your message
• Plan the right time and place for a challenging conversation
• Master the art of constructive feedback
• Know when to use empathy, sympathy and apology

Speaker

Bina Feldman is a corporate training consultant and coach specializing in Personal & Professional Development. She holds a Bachelor of Arts and Master’s Degree in Communication Disorders. She is a member of the Canadian Society of Training & Development (CSTD) In the field of Training and Development since 1984, Bina has grown her business to deliver training across many industries and in the public sector. As a performance coach, she has helped business and professional people with communication and leadership skills.

Bina taught Presentation Skills and Public Speaking at the University of Toronto, School of Continuing Studies from 1981 – 1992 and has delivered Presentation Skills training nationally and internationally. Bina leads a training company and con

If you would like more details about this product, or would like to order a copy online, please click here.

This webcast was recorded on May 15, 2007

Do you manage one or more employees? Do you require the skills to actually resolve performance issues and effectively manage difficult situations? Are you looking for practical, hands-on tools and techniques to help you implement a performance management system that works? If you've answered yes to any of these questions, you need to purchase Resolve Employee Performance Issues: How to Implement a Management Process That Works!

Agenda

• Accurately identify sources of performance issues
• Implement an effective performance management process
• Develop performance objectives and goals for individual employees
• Conduct successful performance reviews
• Create personal development plans
• Respond effectively to difficult situations

Format  
Participate right from your desk or office. All you need is an Internet connection and a sound card.

This archived webinar will include:

• PowerPoint presentation with slides
• Speaker and facilitator voice-over presenting the slides and answering pre-recorded questions

 

The Speaker  
Michelle Chambers, MEd, CHRP, CTDP, has over 18 years of proven and successful management, leadership and consulting experience, including work with three of Canada's top 50 employers. Prior to establishing her organizational learning and development practice, she was responsible nationally for leadership and management development for Telus Mobility/Clearnet Communications. She has also held senior consulting and management roles with Royal Bank of Canada, Parke-Davis Pharmaceuticals and General Motors of Canada.

Michelle works collaboratively with her clients to create sustainable change and to inspire and ultimately increase individual and an organization's effectiveness. Her work with clients has resulted in increased sales revenue; increased employee retention; decreased turnover of staff; increased work satisfaction and performance; decreased operating-costs; and enhanced capabilities for individuals, teams, and organizations. Furthermore, communication skills have been enhanced, leadership has become more focused, and employees have become more engaged.

If you would like more details about this product, or would like to order a copy online, please click here.

Webinar information current as of May 29, 2008

Making the leap from manager to coach plays a critical role in every workplace. Whether the focus is on providing regular constructive feedback, monitoring relationships, ensuring to maintain harmony in teams or learning to communicate like a coach, our Webinar can guide managers to develop these and other proven coaching and leaderships skills. This interactive Webinar can help you gain essential tools and practical strategies required to make the leap from manager to coach in your workplace. This is your opportunity to gain vital coaching skills to make you more effective as a manager and get your employees more engaged ensuring a more motivated and productive employee in the workplace.  

Learn how to:  

• Differentiate between managing and coaching
• Identify critical coaching success factors
• Communicate like a Coach
• Develop a successful mentoring relationship
• Provide constant and constructive feedback
• Coach the difficult employee - how to pinpoint the problem
• Engage employees to create a productive environment
• Use tools that can develop the maximum potential of all employees
• Coach in a cross functional team
• Coach a team vs. the individual

Speaker

Sara Lee, CHRP, CGA has over 18 years of combined human resources, finance and management consulting experience. Throughout her career, Sara has worked with public and private, union and non-union organizations in a variety of business sectors including oil and gas, engineering, real estate, manufacturing, information technology, health services, and financial services.

Format

The following is required to access the archived webinar:

• Flash Player installed in your computer
• An Internet connection
• A sound card

Each archived webinar consists of a recording only of the live event. There is no time limitation in usage, you can play, pause and stop the presentation at your convenience.

If you would like more details about this product, or would like to order a copy online, please click here.

"An excellent information tool that helped to shed some light on a difficult subject in today's business environment for individuals who might not know where to start."

"The information provided during the webinar was useful and I will be able to integrate some best practices into our current succession planning process."

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Webinar information current as of March 26, 2009 

The responsibility of developing and finding tomorrow's leaders today is a daunting task. This archived webinar will teach you how to audit your current succession initiatives while ensuring your planning integrates with broader corporate strategies. You will also gain insights into employer best practices and common pitfall as well as the tools and techniques you need for developing current initiatives into winning succession management programs.

Learn how to:

• Ensure that succession planning integrates with broader corporate strategies and plans
• What is the goal of succession planning
• What role corporate culture plays in succession planning
• Utilize resource planning to support succession planning
  • The importance of having a strong assessment tool for evaluating competencies
  • How to balance internally focused succession plans with an understanding of the talent available externally
  • Resource planning tools that support succession planning
• Develop an action plan for succession planning

Speakers

Sandra Weeks
Sandra Weeks brings over 20 years of consulting experience managing a wide range of human resource projects in all industry sectors. She also has extensive experience in designing and delivering professional development activities for human resources professionals. Specifically, she has over 15 years experience as an Instructor in the WorldatWork Certification program, delivering certification courses in Total Rewards, Base Pay Design and Performance Management. In a

If you would like more details about this product, or would like to order a copy online, please click here.

Quick Facts for Payroll Managers 2014 will help you save time in your day-to-day tasks!

The 2014 edition contains handy "desktop" information such as:

• Payroll Calendar, weeks are numbered to enable easy calculations
• Charts covering Federal and Provincial labour standards
• Personal income tax data
• CPP/QPP exemptions
• Employment insurance and Workers' Compensation information
• Section on reporting requirements  

This booklet has sleek coil binding to provide easy access to 7-tabs of quick referenced payroll information. It includes a full 2014 payroll calendar (along with snapshots of the 2013 and 2015 calendars for further reference), charts and calculations helpful for anyone working in Payroll or has a strong interest in keeping up to date with Payroll information. 

Actual view:

 

 

If you would like more details about this product, or would like to order a copy online, please click here.

What's an eBook?

An eBook is a digital version of a conventional printed book. Perfect for your PC desktop, you’ll be able to access answers to tough HR issues quickly and easily. Portable, bring them with you on a laptop wherever your business may take you.

Adobe Digital Editions is a highly recommended free download eBook program designed to view and keep your eBooks organized and centralized.

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Summary of this eBook

Implementing Best Practices in Human Resources Management will help you to realize the full potential of your department's role in your organization and maximize the positive impact on your business. It ensures that employees and managers understand your organization's expectations, policies, and practices. It helps you become the internal organizational expert, drawing senior management to your proactive approach to HR strategies and confirming how HR is instrumental in helping the organization flourish. It also develops methods for implementing successful HR strategies that will impact the organization's culture, business objectives, and overall success.

What's New in the 2nd edition:

• Accommodation in Employment
• Discipline
• Diversity
• Due Diligence
• Orientation Programs
• Outsourcing
• Privacy
• Recognition Programs
• Retention Strategies
• Succession Planning
• Training

About the Author

Hugh Secord is a graduate of the University of Toronto (Honours B.A. in Sociology/Economics) and York University (M.B.A. - Finance). He also holds the CHRP designation and is a candidate to receive the Senior Human Resources Professional designation recently introduced in Canada.

Hugh has over 28 years of experience in Human Resource Management and Labour Relations in virtually every industrial sector. He held several CHRO positions before entering the consulting field in 2005. Hugh has acted as chief spokesman in over 130 collective agreements, and has been involved in resolving hundreds of grievances and other employment disputes. Hugh has proactively promoted alternative dispute resolution methods, and his innovative approaches led to one of the fir

If you would like more details about this product, or would like to order a copy online, please click here.

"An excellent information tool that helped to shed some light on a difficult subject in today's business environment for individuals who might not know where to start."

"The information provided during the webinar was useful and I will be able to integrate some best practices into our current succession planning process."

- Tammy Stevenson, Human Resources Advisor

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Webinar information current as of March 30, 2010

HR practices are always on the front line and mistakes can put your organization at risk, not to mention impact your bottom line and jeopardize your department's credibility. This archived webinar will look at the top ten mistakes in HR, providing you with the tools you need to recognize them in advance and implement the appropriate mitigation strategies.

Bonus: A copy of the supporting paper and a complete Question and Answer (Q&A) document prepared by the speaker will be provided in this archived webinar.

Learn how to:

• Appreciate the importance of aligning and communicating individual and corporate goals
• Recognize the need for job descriptions and their usefulness in an integrated HR Strategy
• Appreciate the true consequences of retaining counterproductive employees
• Grasp the importance of employee recognition and the impact of neglecting to provide continual feedback
• Know why they need to define the "rules of engagement" for staff
• Learn how to deal with a management team that wants to cut your training budget

Speaker:

Timothy R. McConnell, B.A, M.P.A., SPHR, CMC
Tim McConnell is Managing Partner and a Senior HR Strategist with McConnell HR Consulting Inc. in Ottawa. He has over 25 years experience in Human Resources management, both as a Director of HR and as a senior HR consultant. Tim provides strat

If you would like more details about this product, or would like to order a copy online, please click here.

"Mike and Alex did a fantastic job of presenting the information, it was extremely informative, well planned and easy to navigate through! Very satisfied"

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Bonus: A copy of the supporting paper and a complete Question and Answer (Q&A) document prepared by the speakers will be provided in this archived webinar.

Webinar information current as of November 10, 2009

A discussion of best practices in human resources based upon leading research and the client-focused consulting experience of our session leaders. The program will focus on three best practice areas:

• Employee Engagement
• Change Management
• The competencies HR professionals need to lead the evolution of HR in their organization

Key Learning Objectives:

• Identify and discuss 8 key drivers of employee engagement
• Develop employee engagement ideas, strategies and plans
• Develop and execute highly effective change management plans
• Explain the role of HR professionals in achieving organizational balance and optimization through implementation of best practice policies and programs
• Identify and discuss the competencies and skill sets required of HR professionals to develop aligned HR strategies and influence senior management

Speakers

Michael Bennett, CHRP
Michael has almost 20 years Human Resources experience as a Leader, Generalist and Specialist and is a co-founder and Managing Director of ENGAGE Human Resources Solutions Inc. and EHRSearch. His experience prior to forming ENGAGE and EHRSearch spanned Financial Services, Manufacturing, Industrial Sales, Distribution and Executive Search.

He has worked with all levels of management and employees during his professional career and has developed an enviable reputation as a Business Partner in identifying and implementing innovative and successful human resources strategies, solutions and programs.

At ENGAGE, Michael has led projects in organizational design, change management, compensation, recruitment, employee feedback, reward & recognition and policy &

If you would like more details about this product, or would like to order a copy online, please click here.