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ASK TONY: Virgin Mobile made wrong call on phone bill when my partner died

I asked Virgin if it would cancel my partner's phone if I sent it back. It said I couldn't cancel until December 2018 as it was in my name, so I would have to continue to pay for the two phones.




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ASK TONY: Car insurance chaos left me with three policies (and drove me round the bend) 

The cost of my car insurance with More Than increased dramatically to £325. On a comparison site, I found More Than cover for £214. I chose this and paid by credit card.




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ASK TONY: Ryanair didn't see fit to pay up after my eye injury

My wife and I booked return flights from Luton to Tenerife with Ryanair for September. The cost was £369.24, plus £30 for reserved seats. On July 26 I was hit by a golf ball and suffered an eye injury.




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ASK TONY: Why does John Lewis keep sending me faulty iPads?

I bought an iPad from John Lewis in 2017. I started having problems, so they suggested I send it back. Unfortunately the company keeps sending reconditioned replacements.




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ASK TONY: HMRC wants me to pay £300 in tax for someone else's savings

HM Revenue & Customs (HMRC) claims that I have received untaxed interest of £2,640 from Secure Trust Bank and owe £300 income tax.




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ASK TONY: Why won't my 'new for old' policy pay out for my brand-new Jag?

I bought a new Jaguar for £60,000 in 2017. In May this year I was involved in an accident. The garage gave an initial estimate for repairs of £25,563, but said there were likely to be further costs.




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ASK TONY: Late husband's £110,000 Isa left me facing unfair tax bill 

My husband died in September 2016, after putting his affairs in order. In February 2017, Interactive Investor was instructed to transfer my late husband's shares Isa to mine.




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ASK TONY: Why won't Tesco Bank do more to help a deaf person?

My Tesco credit card has been blocked since January. I am a deaf lip-reader so cannot contact the bank by phone. I wrote asking if we could communicate by different means but was refused.




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ASK TONY: Foster child stole our credit cards now we're paying the price

My wife and I have been foster carers for more than 11 years. In 2017 we fostered a teenage girl for three months. In July I discovered she had stolen two credit cards - Barclaycard and Creation.




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ASK TONY: I paid upfront for line rental - yet Plusnet's pocketed more

In August 2018, I paid line rental a year in advance to Plusnet. It left me to pay £12 per month. In September, it took £56 from my account, which it blamed on a software glitch.




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ASK TONY: Premium Bond palaver that left me £500 out of pocket

On September 5, I tried to buy Premium Bonds for my new granddaughter. I went online, filled out the forms and paid by debit card. I was then asked to upload documents relating to the child's birth.




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ASK TONY: My mobile caught fire in the car - but Samsung blames me!

My Samsung phone was only a year old when it spontaneously caught fire in the footwell of my car. I put it there after receiving a phone call, but as I drove off I noticed a strange smell.




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ASK TONY: Scrapped New York trip to care for son but refused refund

My partner and I booked a short break in New York to celebrate my 50th birthday. At the beginning of August, my son was diagnosed with stage 4 Hodgkin lymphoma blood cancer.




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ASK TONY: We caught car theft on CCTV but insurer still wouldn't pay out

Our leased Range Rover Velar was stolen in October. The police never recovered it because the thieves ripped out its tracker, which was later found thrown in a ditch.




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ASK TONY: We cancelled our Greek villa but insurer refused to pay the bill

My husband and I booked and paid for a villa for a week in Corfu, and invited our four daughters and families to join us at our expense. The villa cost £2,391. We paid £96 for insurance with Get Going.




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ASK TONY: Santander and PayPal refused to refund stolen £450

Someone has fraudulently opened an account with PayPal using my name. PayPal withdrew £450 from my Santander account. It refunded this, but took it back the following week.




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ASK TONY: Water torture of our £1,300 bowls club bill

I am the treasurer of a 300-year-old bowling club. In October, I received a water bill for £1,335.29 (£1,220.72 actual plus £114.57 estimated). Bills had previously been about £30 per quarter.




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ASK TONY: STILL waiting for £800 refund after Corsica crash in 2017

My son rented a vehicle in Corsica in July 2017 and was involved in a minor accident which was not his fault. Enterprise Corsica, the car hire firm, has not repaid his €950 excess.




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ASK TONY: Scammers stole £3k but Tesco said I was too late to complain

I was contacted regarding potential fraudulent activity on my Tesco Mastercard in early October 2019. In total, £3,700.20 of illicit transactions were refunded.




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ASK TONY: TalkTalk won't let me cancel my care home dad's phone bill

My father, 92, was admitted to a dementia care home last September. I have Lasting Power of Attorney. I rang TalkTalk to cancel his account but they refused because I wasn't the account holder.




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ASK TONY: TSB - The bank that said 'NO' to my frail 86-year-old mother

I took my mother to a TSB branch to open an account because she has been told she can no longer receive her state pension via the Post Office. We took several documents showing her address.




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ASK TONY: I was banking on my Isa to buy a house but Skipton closed it

I opened a Lifetime Isa (Lisa) with Skipton on June 27, 2017. I recently tried to pay into it, but discovered Skipton had closed it on September 16 last year.




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ASK TONY: Travel agent pocketed £225 of our China holiday refund

Last July, my wife, daughter and I used travel agent Carlton Leisure to book flights to Beijing with British Airways, returning via Hong Kong, with an internal flight between there and Chengdu.




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ASK TONY: I was scammed out of £170, so why isn't PayPal paying up?

I received two texts from PayPal in the early hours of August 6 about a suspicious transaction. It was for £170.94 to a company called Zalando SE. I replied at 10.21am to say it was unauthorised.




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ASK TONY: We waited two weeks for Morrisons order, then RBS blocked it

My wife and I received a message from our bank saying there had been an 'unusual' request for payment on our account and it had declined to pay it. The payment was to Morrisons.




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ASK TONY: Husband's birthday Beatles treat fell victim to coronavirus

For my husband's 50th birthday I booked an apartment in Liverpool via Booking.com. He wanted to see all The Beatles memorabilia and we had tickets to see the tribute band.




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ASK TONY: Metro bank froze my account and it has £30,000 stuck in it! 

Despite my repeated calls and a letter to Metro Bank's chief executive, it was almost a month before it wrote back asking for proof of address and details of my travel for the past 6 months.




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ASK TONY: Why was hard-up son charged £51 to delay car loan payments

My son has been laid off due to the coronavirus, so he contacted Suzuki Finance to arrange a one-month payment holiday. It agreed to this, but said it will charge him £51 for this month.




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£186 vanished after my Wayfair account was hacked: ASK TONY

The homewares website Wayfair emailed to inform me my account details, including had been changed. I tried to check my account but my password had been changed.




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ASK TONY:I got a £994 bill... years after I left my student digs 

In June 2014 I moved out of a student house I had been living in for two years while at university. The accounts were in my name. We always paid the full amount of our energy bill on time.




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Forensic scientist, 46, wins case after her boss asked if she didn't like him because she is gay

Jo Millington (right), one of Britain's leading forensic scientists, was 'upset and embarrassed' when Joe Arend confronted her and brought up her sexuality, an employment tribunal in Reading, Berkshire heard.




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Coronavirus UK: Government taken to task for PPE failure

The Panorama investigation which aired last night accused ministers of counting 547million individual gloves, instead of 273.5million pairs, to fiddle PPE numbers.




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Real Madrid 'offer £62m flop Luka Jovic to Napoli in bid to drive down Fabian Ruiz's asking price'

Despite reports claiming Ruiz's valuation has been lowered to £52m , Goal claim Madrid are exploring cheaper ways to recruit the midfielder amid a testing financial time for the club brought on by coronavirus.




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Real Madrid set £53m asking price by Rennes for Eduardo Camavinga 

According to Mundo Deportivo, Real boss Zinedine Zidane is well aware of Camavinga's potential - in part because of the footballing contacts he has back in his home country.




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Lionel Messi and Eden Hazard wear masks and gloves as Real Madrid and Barcelona return

With LaLiga ramping up their plans to resume the season next month, stars from both clubs were allowed to finally get back to their respective training bases on Wednesday.




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Lidl is Britain's cheapest supermarket with a basket of 33 everyday groceries costing £44.53

The study by trade magazine The Grocer compared a shopping basket of 33 typical grocery items, such as skimmed milk, sliced bread, baked beans and dried pasta.




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Elderly man shocks shoppers as he browses supermarket aisles wearing a SANITARY TOWEL as a mask

The shopper was spotted in an Asda supermarket in Fife, Scotland, wearing a sanitary towel over his face as a mask. Shocked fellow shoppers did double takes and one took a video of the unusual mask.




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STOCK WATCH: Fears grow that BP's Alaska sale may prove half-baked

With oil prices tumbling, investors will be glued to the first-quarter results due out from BP and Shell on Tuesday and Thursday respectively.




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Mike Ashley's Frasers asks suppliers to cut 20% off unpaid bills

Ashley's chains, which include Sports Direct and House of Fraser, have been forced to close amid the Covid-19 pandemic, and are in arrears to suppliers.




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Mason Greenwood FORGETS to include Daniel James when asked to name his Man United 4x100m sprint team

Mason Greenwood has given his verdict on the four fastest players at Manchester United - but forgot to include speedster Daniel James among the contenders for his 4x100 sprint race team.




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Anthony Joshua challenges Tyson Fury to a superfight after Gypsy King FACETIMES him to ask how he is

Having video-called Joshua to ask how he was doing, the reigning WBA, IBF, WBO, and IBO heavyweight champion responded in kind before getting down to business.




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Saturday Night Takeaway SPOILER: Anthony Joshua partakes in Ant and Dec task

In the hilarious task, the boxer, 30, pretends to be on the lookout for a new personal chef and interviews several cooks with hilarious results.




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Anthony Joshua would've told me to f*** off if asked to duck Andy Ruiz Jr rematch, says Eddie Hearn

Hearn is hoping a lucrative deal will convince Deontay Wilder to forgo his contractual trilogy bout with Tyson Fury in a bid to finally secure a blockbuster all-British showdown for all the belts.




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HARRY COLE: MPs and journalists asking claim to be victims of suspicious hacking 

HARRY COLE: One MP who says he's a victim of attempts to trick him into giving information over the internet is Foreign Affairs Committee chairman Tom Tugendhat.




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Two Chinese boys drop dead as they run in PE lessons while wearing face masks

Li, 15, collapsed and died on April 24 after jogging in PE class while wearing a face mask. The other Chinese schoolboy, 14, reportedly died during a running exam whilst donning a mask.




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Ask Crouchie! Our resident columnist is back to answer more of YOUR questions

PETER CROUCH: This week, Crouch reveals which Tottenham star openly admitted to having no interest in football, and how Jamie Carragher was left speechless by Craig Bellamy.




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Tennis superstar Ash Barty gives classy response when asked when Australia Day should be celebrated 

Ash Barty has served a brilliant response after the debate over changing date of Australia Day threatened to overshadow her stunning fourth round win at her home grand slam.




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Louis van Gaal asks Arjen Robben to sign for Manchester United after Brazil win

Arjen Robben has revealed he turned down Louis van Gaal's advances after the outgoing Holland coach asked him to follow him to new club Manchester United.




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Mick McCarthy happy with Republic of Ireland's Denmark task

When Mick McCarthy says he would have taken this scenario on his reappointment then you really should believe him for this has been an ugly campaign even by Ireland's recent standards.




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Harry and Meghan must ask Trump for 'special help' as Canada bids security costs farewell

Questions are now being asked about who will foot the bill for Meghan Markle and Prince Harry's new Hollywood lifestyles, after they fled Canada to the US to start their new life in LA.