"I have definitely learned more about this topic after the seminar. As a planning manager, i could apply what I have learned today to my job when interacting with senior management and co-workers."

"The webinar was very effective from the perspective of a leader."

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Webinar information current as of November 20, 2008

At one time or another, we've all thought back to important meetings with colleagues and wished they had gone better? But rest assured that preparation can be even more important than hindsight. With the right training, you can approach your next meeting or conversation with a greater understanding of how to build rapport, and with better techniques for establishing credibility, dealing with conflict and moving people to action.

Learn how to:  

• Gain buy-in from an individual or a group
• Get individuals to open up to your perspectives
• Flex your communication style to deal with conflict or to motivate
• Deal with conflict in an influential manner
• Understand how different people communicate

Speaker

Suzanne Stevens is the President, and Founder of Ignite Excellence Inc. (www.igniteexcellence.com), a training and development company specializing in influential face-to-face communications. Suzanne is highly sought-after, energetic speaker who has traveled all over North America, Europe, Africa, and Australia to train and keynote speak.

Suzanne has more than 20 years of experience in sales, marketing, and training. She has trained more than 10,000 people at every level of corporate structure, building verbal and kinetic communication skills that drive competitive advantage and differentiation at both an individual and corporate level. Many leaders in their field use training programs from Ignite Excellence. Clients' industries include Engineering, Accountants, Health Care, Technology, Manufacturing, Finance, Architecture, Media, and Public Relations. Suzanne was recently the keynote speaker at the Consulting Engineers Conference, and at FIDIC Conference (International Federation of Professional Engineers). Suzanne is a member of Canadian Association of Professional Speakers.

If you would like more details about this product, or would like to order a copy online, please click here.

This webcast was recorded on May 15, 2007

Do you manage one or more employees? Do you require the skills to actually resolve performance issues and effectively manage difficult situations? Are you looking for practical, hands-on tools and techniques to help you implement a performance management system that works? If you've answered yes to any of these questions, you need to purchase Resolve Employee Performance Issues: How to Implement a Management Process That Works!

Agenda

• Accurately identify sources of performance issues
• Implement an effective performance management process
• Develop performance objectives and goals for individual employees
• Conduct successful performance reviews
• Create personal development plans
• Respond effectively to difficult situations

Format  
Participate right from your desk or office. All you need is an Internet connection and a sound card.

This archived webinar will include:

• PowerPoint presentation with slides
• Speaker and facilitator voice-over presenting the slides and answering pre-recorded questions

 

The Speaker  
Michelle Chambers, MEd, CHRP, CTDP, has over 18 years of proven and successful management, leadership and consulting experience, including work with three of Canada's top 50 employers. Prior to establishing her organizational learning and development practice, she was responsible nationally for leadership and management development for Telus Mobility/Clearnet Communications. She has also held senior consulting and management roles with Royal Bank of Canada, Parke-Davis Pharmaceuticals and General Motors of Canada.

Michelle works collaboratively with her clients to create sustainable change and to inspire and ultimately increase individual and an organization's effectiveness. Her work with clients has resulted in increased sales revenue; increased employee retention; decreased turnover of staff; increased work satisfaction and performance; decreased operating-costs; and enhanced capabilities for individuals, teams, and organizations. Furthermore, communication skills have been enhanced, leadership has become more focused, and employees have become more engaged.

If you would like more details about this product, or would like to order a copy online, please click here.

This webcast was recorded on February 21, 2008

Negotiations happen every day in and outside of your workplace. Every time you communicate with your manager, discuss projects with employees and cross-functional teams or work with outside suppliers – you are negotiating.

Communicating your ideas clearly, gaining buy-in and building trust are critical in today's business world. Negotiating effectively results in respect for your ideas and transforms difficult interactions into positive relationships.

Purchase Negotiate Effectively in the Workplace: Develop Key Skills to Influence Others and Build Positive Relations and gain the essential tools and practical strategies required to recognize your own personal negotiation style, negotiate effectively in the workplace and achieve the results you desire.

Agenda 

• Gain insight into your own negotiation style
• Take necessary steps to effectively prepare for negotiation
• Negotiate as part of a team
• Read non-verbal communication
• Employ key strategies to build trust and gain respect for your ideas
• Overcome objections and resolve issues
• Manage difficult interactions and build positive relationships

 

Format
Participate right from your desk or office. All you need is an Internet connection and a sound card.

This archived webinar will include:

• PowerPoint presentation with slides
• Speaker and facilitator voice-over presenting the slides and answering pre-recorded questions

The Speaker
Colm Brannigan, MA, LLM (ADR), CMed, is the Principal of Mediate.ca Dispute Resolution Services and has been a full-time mediator, arbitrator and facilitator since 1999. with experience in family, estates, employment and commercial (including IT and IP) disputes. In addition to his dispute resolution practice, he has participated as a speaker in professional development programs for the Ontario Bar Association, the Law Society of Upper Canada, Osgoode Hall Law School of York University and Upper Canada Dispute Resolution. He is also a Co-Lecturer at the forthcoming 4th Advanced Legal Negotiation conference in Toronto.

Colm has been a part-time Professor in both mediation and law at both Humber and Sheridan Colleges. He is the Founder/Moderator of "Mediate-Canada", an ADR listserv hosted by Google Groups, and Co-Chair of the ADR Institute of Ontario Technology & IP Section. He is a member of the ADR Institute of Ontario, the Ontario Bar Association – ADR Section, the American Bar Association Section of Dispute Resolution and various other professional organizations. Colm was a member of the Toronto Mandatory Mediation Roster from 1999 until 2005 and is a member of the World Intell

If you would like more details about this product, or would like to order a copy online, please click here.

Your Employment Standard Questions Answered - Federal and Provincial Guidance, 6th Edition

If you're looking for answers to the many employment standards questions you come across every day, you need Your Employment Standards Questions Answered – Federal and Provincial Guidance, 6th Edition at your fingertips.

With a clear index and detailed tables of contents for each chapter to easily point you to the appropriate section, as well as a straightforward question-and-answer format, this concise reference fits neatly into your busy day.

Covering legislation from all 14 jurisdictions in Canada, this book is intended for employers, human resources professionals, employees, consultants and all those concerned with the employment relationship. While principles underlying employment and human rights law are standard across the country, the details vary a great deal. You'll find this new edition of Your Employment Standards Questions Answered – Federal and Provincial Guidance, 6th Edition more useful than ever.

Table of Contents:

• Defining and Regulating the Employment Relationship
• Minimum Age of Employment
• Minimum Wages and Call-In Pay
• Hours of Work and Overtime Pay
• Statutory Holidays
• Vacations with Pay
• Leaves of Absence
• Payment of Wages
• Personnel Records
• Termination of Employment
• Wrongful Dismissal
• Discrimination in Employment
• Harassment at Work
• Equal Pay and Pay Equity
• Employment Equity
• Enforcement of Employment Standards

Authors:

Full Article ue Your Canada Pension Plan 2012 and Your Quebec Pension Plan 2012 By www.cch.ca Published On :: Fri, 17 Dec 2010 13:15:14 GMT Fast Answers to Your CPP and QPP Questions Once again, we bring you a new edition of Your Canada Pension Plan 2012 and Your Quebec Pension Plan 2012. These popular, well-planned booklets reflect all amendments to date on the Canada Pension Plan and Quebec Pension Plan. f Written in plain language by pension experts, topics covered in each pocket-sized guide include: Pensions and Work After 65 Retirement and Disability Pensions Old Age Security Pension Taxation of CPP/OAS Benefits And much more... Designed to save you time and to ensure your employees are informed, features include a detailed Table of Contents and a comprehensive Index, providing you and your employees with easy access to answers to commonly asked questions. Publication date: February, 2012 CUSTOMIZED BOOKLET COVER AND QUANTITY ORDERS The reasonable price and important information provided in this booklet make it a time-saving, quick reference tool to distribute to employees throughout your company. For orders of 100 booklets or more, we can print customized covers that include your company logo at no extra cost. For pricing on custom covers and/or quantity orders, please contact your Account Manager at 1-866-850-7467.         If you would like more details about this product, or would like to order a copy online, please click here. Full Article ue Accommodation Issues in the Workplace By www.cch.ca Published On :: Tue, 12 Aug 2014 10:21:05 GMT Book & Webinar Bundle (free eBook also included!) Upon purchase of this book you will automatically receive a email order confirmation with a link to register for the free companion webinar. Everyone who purchases the book will receive an email with their webinar registration information on or before October 15th.  About the Book “A healthy society maximizes the opportunities for each individual to achieve self-worth while minimizing the conflict that inevitably arises when people are at cross-purposes.” The landscape of accommodation in the Canadian workplace is ever-changing. Due to the sensitive but crucial nature of this content, employers, HR managers, and legal practitioners, need to adapt effective best practices on how to best meet their duty to accommodate. This book includes a free eBook and webinar hosted by Jamie Knight.   Many questions arise from “grey areas” not addressed explicitly in the law, or are so current, they are not yet fully addressed in case law. This resource provides answers to these emerging accommodation questions, particularly addressing:  mental health, religion,  addiction,  family issues (elderly parents, ill family members), and  other groups commonly subjected to discrimination harassment or bullying based on sexual orientation, sexual identification, gender, age, etc.  This book will focus on the expectations employers need to strive for when accommodating job applicants, employees and third parties. It addresses essential information on best practices, case law, uncertainties, and undue hardship. Also included is an expansive Q&A section, based on real experiences. Ultimately, this publication will provide professionals with practical, on-point information so that they can move forward with confidence in terms of how to accom If you would like more details about this product, or would like to order a copy online, please click here. Full Article ue Your Employment Standards Questions Answered - Federal and Provincial Guidance, 3rd Edition By www.cch.ca Published On :: Wed, 17 Sep 2008 14:39:19 GMT If you're looking for answers to the many employment standards questions you come across every day, you need Your Employment Standards Questions Answered – Federal and Provincial Guidance at your fingertips. Now there is one definitive source to answer all your employment standards questions. Topics covered: dd Minimum age of employment Minimum wages and call-in pay Hours of work and overtime pay Statutory holidays Vacations with pay Leaves of absence Payment of wages Personnel records Termination of employment Wrongful dismissal Discrimination in employment Harassment at work Equal pay Employment equity Enforcement of employment standards Why waste your valuable time scrolling through confusing government web sites or shuffling through piles of outdated print materials when you can find all the answers in one convenient place? With a clear index to easily point you to the appropriate section, and a straightforward question and answer format, this concise reference fits neatly into your busy day. Plus, the book is created by CCH, a company that professionals like yourself have trusted for years to provide accurate and reliable information. New in This Edition Our recent improvements make Your Employment Standards Questions Answered – Federal and Provincial Guidance more useful than ever: Legislation updated to June 30, 2008 New chapter on enforcement of employment standards that reflects the increase in class actions with respect to employment standards such as overtime pay Recent court rulings added Personal data protection sections rewritten to include new privacy legislation Provincial sections updated where needed, including Ontario's new rules on hours of work and Manitoba's sweeping revisions to the hours of work and overtime laws If you would like more details about this product, or would like to order a copy online, please click here. Full Article ue You Asked? Your Payroll questions Answered 2nd Edition By www.cch.ca Published On :: Wed, 08 Aug 2007 09:58:39 GMT Sorry, this product has been discontinued. If you would like more details about this product, or would like to order a copy online, please click here. Full Article ue Archived Webinar - Resolving Employee Performance Issues By www.cch.ca Published On :: Mon, 08 Mar 2010 15:02:36 GMT "Lauren Bernardi is an excellent speaker who presented a point of view that was believable with real life scenarios." - Jane Lockinger, Webinar Participant "The session was very informative. I was listening both as a supervisor and an employee. It reminded me that it is all about 'how' you relate to your employees or supervisor and that it is important to relate to them both negative and good things. We all like to hear we are doing a good job. I am grateful that I work in a place that does that." - Kim Rumble, Webinar Participant Bonus: An article on "Nine Steps to Effective Discipline", a copy of the supporting paper and a complete Question and Answer (Q&A) document prepared by the speaker will be provided in this archived webinar. Webinar information current as of November 19, 2009 To remain competitive in today’s economy, organizations must make the most effective use of limited resources. Doing so requires a well managed, performance driven workforce. Learn key strategies for driving your workforce towards successful job performance and in turn, improve your company’s future outlook. Key Learning Objectives: Be aware of the impact of recessionary times on employee performance Recognize the difference between performance issues and disciplinary problems and why it matters Understand how to enhance employee performance by setting goals and expectations, and providing meaningful feedback and support Recognize the importance of effective disciplinary measures in maintaining efficient operations Be capable of handling problem employees: learn how to determine the cause and correct the problem through performance improvement plans, progressive discipline and other management tools Speaker Lauren Bernardi Lauren has been practisin If you would like more details about this product, or would like to order a copy online, please click here. Full Article ue Using nursing research to shape health policy / Patricia A. Grady, PhD, RN, FAAN, Ada Sue Hinshaw, PhD, RN, FAAN, editors By prospero.murdoch.edu.au Published On :: Full Article ue Understanding pathophysiology / Judy A. Craft, Christopher J Gordon, Sue E. Huether, Kathryn L. McCance, Valentina L. Brashers, Neal S. Rote By prospero.murdoch.edu.au Published On :: Craft, Judy A., author Full Article ue Transition to nursing practice : from student to registered nurse / Angela Darvill, Melanie Stephens and Jacqueline Leigh By prospero.murdoch.edu.au Published On :: Darvill, Angela, author Full Article ue Basic medical techniques and patient care in imaging technology / Lillian S. Torres, TerriAnn Linn-Watson Norcutt, Andrea Guillen Dutton By prospero.murdoch.edu.au Published On :: Torres, Lillian S Full Article ue Forensic psychology reconsidered : a critique of mental illness and the courts / David Polizzi, Matthew Draper By prospero.murdoch.edu.au Published On :: Polizzi, David, author Full Article ue All-in-one nursing care planning resource : medical-surgical, pediatric, maternity, and psychiatric-mental health / Pamela L. Swearingen, RN, Special Project Editor, Grand Rapids, Minnesota, Jacqueline D. Wright, RNC-OB, MSN, C-EFM, IBCLC, Professor of Nu By prospero.murdoch.edu.au Published On :: Full Article ue The human genome in health and disease : a story of four letters / Tore Samuelsson By prospero.murdoch.edu.au Published On :: Samuelsson, Tore, 1951- author Full Article ue Food & nutrition throughout life : a comprehensive overview of food and nutrition in all stages of life / edited by Sharon Croxford, Catherine Itsiopoulos, Adrienne Forsyth, Regina Belski, Antonia Thodis, Sue Shepherd, Audrey Tierney By prospero.murdoch.edu.au Published On :: Full Article ue Modern management of spinal deformities : a theoretical, practical, and evidence-based text / Robert Dickson, Juergen Harms By prospero.murdoch.edu.au Published On :: Dickson, Robert A., author Full Article ue Health care and indigenous Australians : cultural safety in practice / Kerry Taylor and Pauline Thompson Guerin By prospero.murdoch.edu.au Published On :: Taylor, Kerry, 1958- author Full Article ue Atlas of cytopathology : a pattern based approach / Christopher J. VandenBussche, Erika F. Rodriguez, Derek B. Allison, M. Lisa Zhang By prospero.murdoch.edu.au Published On :: VandenBussche, Christopher J., author Full Article ue Time frequency and wavelets in biomedical signal processing / edited by Metin Akay By prospero.murdoch.edu.au Published On :: Full Article ue Rubin's pathology : mechanisms of human disease / editors; David S. Strayer, Jeffrey E. 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