Starting tomorrow, we'll be staffing the Information Point kiosk while Library West is closed to patrons for repairs. There are a few changes from the prior plan, the main one being that instead of the kiosk being right outside of West, we'll be inside Library East. I think this will be much more comfortable for everyone! It's just been so brutally hot lately.
As far as procedures and policies go, Ben Walker will be sending out an email with details soon.
I wanted to make sure you all know what lines of communication you will have available when staffing this kiosk:
You will have a walkie talkie with circulation staff on the other end at all times. The signal isn't great in East, so you may have to move closer to the door if you can't hear.
You will be able to email the Access Services Dept email address. This email address will go to all the Access Services staff (including ILL, EReserves, Stacks and ALF) so you'll definitely hear back from someone immediately.
We HOPE you'll also have a wireless phone available to call the main Access Services number 3-2525. We'll know more about whether they have the phone ready soon.
Keep and eye out for Ben's email about how we'll handle ILL pickups and the in-library use only items, reserves drop-offs, ILL drop-offs, Hold pickups (from storage and from West), and requests for unavailable materials in West (including current periodicals, reference, DVDs and Videos).
One more thing, as some of you know the IB students are hear doing research. The West books they are working with, or that they request from West, will all be moved over to Marston Science Library. So any IB student looking for their books will need to head over to MSL.
Any questions can be referred directly to me, Ben or emailed to the Access Services Dept email list.
---------
Side note: You'll notice the Meebo Room on the right side of the blog. We were testing this as another avenue of communication. It's public though, and so we couldn't rely on it if we had to discuss patron or other sensitive information. Feel free to play with it though!