Where do you find SaaS operational benchmarks? How accurate and statistically valid are the available benchmarks? And how do you benchmark KPI’s without spending too much time and money? Ray Rike has answers.

Keep on reading: Where to find SaaS Benchmarks across the Customer LifeCycle? (3 FAQ’s)

Rishi Sunak promises gradual end to coronavirus wage subsidies as concerns grow

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The chancellor Rishi Sunak has held talks with nine of Britain’s union leaders to try to reassure them plans to phase out the government’s furlough scheme will be gradual and minimise the impact on unemployment.

In the run-up to an announcement next week about the future of the wage subsidy scheme, Sunak sought to dampen union concerns that the coronavirus support package would be brought to an abrupt halt at the end of June.

Recessions tend to centre on one part of the economy; coronavirus has hit them all. The road to recovery will be long

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In a way, Britain should have been the country best prepared for the devastating impact of Covid-19 on the economy, because throughout 2019 barely a day went past without someone popping up to warn of the dangers of a cliff-edge Brexit.

But there are cliff edges and then there’s falling off the cliff, and not even the most pessimistic remainer would have been willing to predict what has happened since the UK went into lockdown at the end of March. While most of the attention has been focused – quite rightly – on the medical emergency, the economy has collapsed.

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Coronavirus prompted an emergency operation to house rough sleepers in Travelodges and Holiday Inns. In many ways it has been a success – but what happens next?

To begin with, Clare Sutcliffe found the shift from sleeping in a doorway in Soho to a king-size bed in a central-London hotel very disorientating. After 15 months sleeping rough, she found it hard to relax and really believe she was in a safe space.

“The first couple of nights, I couldn’t sleep with the light off,” she says. “This might sound mad, but I was a bit scared. It was different; when you’re used to sleeping out in the open outside and then all of a sudden you’re in a bed, in a room, with a door that shuts.” When she arrived at the hotel five weeks ago, she was a skeletal six-and-a-half stone; since then, with three meals delivered to her room every day, her health has begun to improve.