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Investors Step Back From Social-Media Highfliers

Shares of Twitter Inc. and Facebook Inc. endured a surprise rout this week, as investors were rattled by signs that users are souring on the social-media stalwarts.

Twitter said Friday that its number of monthly users dropped in the second quarter and could continue to fall as it purges fake accounts, results that echoed Facebooks bombshell guidance Wednesday that its growth is expected to slow through the end of the year.

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Try These New Customer Service Social Media Strategies

If you want better customer service -- and who doesn't? -- there are strategies, and there are social media strategies.

Like many consumers, Ryan James, has discovered the latter lately. When he needed to arrange a wheelchair for a recent flight from Budapest to Montreal, he skipped the phone just tweeted to Air Canada.

They were so responsive, says a James, college professor from Budapest. Problem solved.

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5 Reasons to Stop Posting Hype on Social Media

As social media use has risen, I am not surprised that reports show a growing trend among millennials to trust influencers less and less. The hype, bragging and self-aggrandizing make it hard for any of us to believe it is authentic. While there is no harm in a little bragging, Harvard Business Review reports that too much of it or the wrong type of bragging can hurt your chances of getting a job, being trusted or being liked by strangers.

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5 Ways to Proactively Engage Prospects and Customers

While responding quickly to incoming customer inquiries has almost become table stakes in social media, many sophisticated brands have learned that proactive customer care can provide additional benefits to both the company and the customer.

Proactively contacting prospects and customers can create a surprisingly positive customer experience, provide marketing benefits like brand awareness, and even save servicing costs. It can also Proactively listening to prospects and customers on social media can identify key trends, new product opportunities, and customer pain points.

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The History of RSS

RSS was first invented by Netscape. They wanted to use an XML format to distribute news, stories and information. Netscape refined the version of rss and then dropped it. Userland Software to control of the specficiation and continued to develop it releasing a newer version. A non-commercial group picked up RSS at the same time and based on their interpretation of the Netscapes original concept of RSS they too released a new version. UserLand was not happy with the non-commercial version and continued development of their own version of RSS (Really Simple Syndication), eventually UserLand released RSS v2.

The History of RSS




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Social media 2018 put the spotlight on data, video, Stories

After suspending Cambridge Analytica from its platform in March, Facebooks data management issues remained the lead social media news story throughout 2018. The companys constant stream of user privacy challenges left little space for other social platforms to make waves — but, some still managed. Twitter put its focus on election integrity and performed a massive purge of bad user accounts. While Facebook and Twitter focused on cleaning up timelines, Snapchat, Pinterest and LinkedIn continued to build out their ad offerings.

Nearly all platforms released new political advertising policies, and you could not open an app without bumping into a Story. (In fact, now that Snapchats original concept has made its way to Instagram, Facebook and YouTube, the real question is why does not Pinterest have them?) In its spare time, Facebook did its best to recruit more video creators, YouTube gave its creator base more monetization opportunities, and Instagram launched a video platform. Not to be left out of the mix, Reddit wrapped up its first major redesign in over a decade.

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Livemarks restores Live Bookmarks support in Firefox

Live Bookmarks combines Firefoxs bookmarking functionality with the dynamic nature of RSS feeds to create auto-updating bookmark folders that list all recent entries from RSS feeds.

The removal causes quite the issues for users who make use of the feature. Mozilla announced that it plans to export the list of feeds to an OPML file which the majority of RSS readers support.

While there are some alternatives that might work for some users, there was not a real solution to regain the functionality once it is removed.

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Amazon opens up Alexa store for anyone to create and publish custom skills

Amazon is now letting anyone create and publish Alexa skills into the Alexa skills store. Amazon first made it easy to create custom skills last year with its Alexa Skill Blueprints program, and it’s taking those custom responses and allowing them to be published in the store for everyone to download and use. There are currently more than 80,000 existing Alexa skills in the store, but todays announcement means the store will be growing significantly with user-generated custom skills.

Amazon is primarily aiming this new functionality at content creators, businesses, brands, and other organizations. Publications, local sports teams, YouTubers, and others will all be able to broadcast their latest updates by simply adding a recorded audio feed URL to a blueprint skill directly and then publishing it on the store.

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Fiery Feeds Adds iCloud Accounts, Three-Pane iPad View, New Customization Tools, and More

Fiery Feeds Adds iCloud Accounts, Three-Pane iPad View, New Customization Tools, and More..

Fiery Feeds, the modern, flexible RSS client for iOS, was updated today with a variety of new features that take the app to new heights: enabling iCloud-based accounts for RSS and Read Later so you don’t need third-party services, adding a three-pane layout on iPad, offering new, configurable methods for navigation, and a lot more. There is something for everyone, from users who may be new to RSS to Fiery Feeds veterans who will appreciate the additional power offered here.

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Social Media Died When It Stopped Being Social And Became Just About Making Money

The way young people use social networks is changing rapidly, partly in response to networks that threaten to take over their lives, that they see as fake, the opposite of social. A while back, it looked like they were abandoning Facebook because it had been taken over by the old folks, but it now turns out they’re just leaving anyway, and not just Facebook, but the whole social media concept.

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Feminism for the 99 percent : a manifesto / Cinzia Arruzza, Tithi Bhattacharya, Nancy Fraser

Arruzza, Cinzia, author




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Life out of sequence: a data-driven history of bioinformatics / Hallam Stevens

Hayden Library - QH324.2.S726 2013




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Stochastic processes, multiscale modeling, and numerical methods for computational cellular biology David Holcman, editor

Online Resource




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Systems evolutionary biology: biological network evolution theory, stochastic evolutionary game strategies, and applications to systems synthetic biology / Bor-Sen Chen

Hayden Library - QH324.2.C433 2018




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Stochastic dynamics for systems biology / Christian Mazza, Michel Benaïm

Online Resource




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'Bigg Boss is a stepping stone to Bollywood'

'I am cute and multi-talented. I will entertain people in the Bigg Boss house.'




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Bigg Boss 13: The 'love story' India missed

'Rashami was crying continuously when I was leaving, and that made it evident that it was more than friendship.'





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Advances in corporate branding / edited by John M.T. Balmer, Shaun M. Powell, Joachim Kernstock and Tim Oliver Brexendorf

Online Resource




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From Main Street to mall: the rise and fall of the American department store / Vicki Howard

Dewey Library - HF5465.U5 H69 2015




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Soar: How the Best Airline Brands Delight Customers and Inspire Employees / Shashank Nigam ; with Matthew Sharpe

Dewey Library - HF6161.A38 N55 2016




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Customer-centric marketing: build relationships, create advocates and influence your customers / Aldo Cundari

Dewey Library - HF5415.55.C86 2015




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Marketing and customer loyalty: the extra step approach / Mauro Cavallone

Online Resource




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Fraud prevention in online digital advertising / Xingquan Zhu, Haicheng Tao, Zhiang Wu, Jie Cao, Kristopher Kalish, Jeremy Kayne

Online Resource




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Business-to-business marketing communications: value and efficiency considerations in recessionary times / Ioannis Rizomyliotis, Kleopatra Konstantoulaki, Ioannis Kostopoulos

Online Resource




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Powering content: building a nonstop content marketing machine / Laura Busche

Online Resource




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Competitive advantage of customer centricity / by Sathit Parniangtong

Online Resource




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Imitation, counterfeiting and the quality of goods in modern Asian history / Kazuko Furuta, Linda Grove, editors

Online Resource




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Customer Segmentation and Clustering Using SAS Enterprise Miner, Third Edition / Randall S. Collica

Online Resource




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Great customer experience starts with product management. / Matt LeMay

Online Resource




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Parametric and Nonparametric Statistics for Sample Surveys and Customer Satisfaction Data / Rosa Arboretti, Arne Bathke, Stefano Bonnini, Paolo Bordignon, Eleonora Carrozzo, Livio Corain, Luigi Salmaso

Online Resource




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J.C. Penney: the man, the store, and American agriculture / David Delbert Kruger

Hayden Library - HF5465.U6 P454 2017




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Progress in life cycle assessment / Liselotte Schebek, Christoph Herrmann, Felipe Cerdas, editors

Online Resource




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Customer Relationship Management: concept, strategy, and tools / V. Kumar, Werner Reinartz

Online Resource




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Designing luxury brands: the science of pleasing customers' senses / Diana Derval

Online Resource




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Corporate social responsibility in Poland: strategies, opportunities and challenges / editors, Aneta Długopolska-Mikonowicz, Sylwia Przytuła and Christopher Stehr

Online Resource




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Effective complaint management: the business case for customer satisfaction / Bernd Stauss and Wolfgang Seidel

Online Resource




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Finding New Ways to Engage and Satisfy Global Customers: Proceedings of the 2018 Academy of Marketing Science (AMS) World Marketing Congress (WMC) / editors, Patricia Rossi and Nina Krey

Online Resource




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Customizing Dynamics 365: implementing and releasing business solutions / Sanjaya Yapa

Online Resource




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The Definitive Guide to AdonisJs: Building Node.js Applications with JavaScript / by Christopher Pitt

Online Resource




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Data Merge and Styles for Adobe InDesign CC 2018: Creating Custom Documents for Mailouts and Presentation Packages / by Jennifer Harder

Online Resource




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The high roller experience: how Caesars and other world-class companies are using data to create an unforgettable customer experience / David Norton

Dewey Library - HF5415.5.N67 2018




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Towards sustainable innovation: a five step approach to sustainable change / Sven Pastoors, Ulrich Scholz, Joachim H. Becker, Rob van Dun

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The customer-driven organization: employing the Kano model / Lance B. Coleman, Sr

Online Resource




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Engagement of intercultural project customers: a relational model / Patrick Lückmann

Online Resource




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The reign of the customer: customer-centric approaches to improving satisfaction / Claes Fornell, [and 3 others]

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[ASAP] Hydrogen-Bonding Interactions in Hybrid Aqueous/Nonaqueous Electrolytes Enable Low-Cost and Long-Lifespan Sodium-Ion Storage

ACS Applied Materials & Interfaces
DOI: 10.1021/acsami.0c03423




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[ASAP] Electrically Driven Artificial Muscles Using Novel Polysiloxane Elastomers Modified with Nitroaniline Push–Pull Moieties

ACS Applied Materials & Interfaces
DOI: 10.1021/acsami.0c03692




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Inspired, Misunderstood, Little Known...




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Storage in Style

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